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LUMEN PRIVACY NOTICE
September 24, 2021
This Privacy Notice applies to our privacy practices related to our business
customers’ products and service offerings. In the event of any conflicts between
this Privacy Notice and a separate agreement between you and us, the terms of
the separate agreement shall apply to the extent permitted by law.
What does this Privacy Notice cover?
Like most companies that provide services to other companies, we have certain
information about employees of our current and potential business customers and
use that information to market our products and services, enter contracts for
services, install, support and bill for services, and otherwise carryout our
commercial relationship with such customers. This Privacy Notice sets out the
types of Personal Information we may collect, the ways that Personal Information
is used and why we use that Personal Information.
This Privacy Notice describes the processing activities we may undertake with
your Personal Information to administer our commercial relationship and market
our business products and service offerings. It describes the security measures
to protect Personal Information, the circumstances under which we may disclose
Personal Information to a third party, and how to exercise your rights to access
Personal Information in our possession.
As used in this Privacy Notice, “Personal Information” refers to any information
relating to you as a person. It may be information that by itself can identify
you, such as your name, or it may be information that identifies you only when
combined with other available information, such as your social media username
when combined with your email address.
What Personal Information do we collect?
We may collect the following types of Personal Information from you:
* Name and contact data. We may collect your first name, middle name, last
name, salutation, business email address, business postal address, business
phone number and similar business contact data.
* Employment information. We may collect information about your job title, job
function, employer and similar information related to your employment and job
function.
* Portal activity information. If you have placed information in a LUMEN
portal, we collect information about your interaction with LUMEN including
monitoring, recording, and analyzing your activity on the site and any
changes you made to the business customer account(s) you are authorized to
manage, inquiries you submit, feedback and similar commercial activity
information.
* Background information. We may collect information about degrees you have
earned, where you attended school, licenses you hold, your membership in
professional associations and similar background information.
* Additional information. We may collect your gender, language skills, hobbies,
survey responses, professional engagements, and similar Personal Information.
If you visit LUMEN’s public-facing websites, we and third parties may analyze
your activity on the LUMEN website and place cookies on your browser or
device that collect Personal Information. If you receive LUMEN electronic
marketing materials, we and third parties may analyze your interaction with
those materials. If you communicate with LUMEN using telecommunications
services like voice calling or text messaging, we and third parties may also
analyze Personal Information collected during such interactions with us.
There may be circumstances where we request Personal Information other than as
identified above. We will do this only where necessary or justified to improve
the services we provide and to increase the relevance of your service portfolio.
That Personal Information will be treated the same as the other Personal
Information identified in this Privacy Notice.
How do we use your Personal Information?
We use your Personal Information to provide the services and allow you to manage
the business customer account(s) and functions for which you are authorized. We
also use your Personal Information to contact you about our business products
and service offerings that may interest your employer.
We use your Personal Information only for the purpose for which it was obtained
and keep it only as long as necessary. We do not sell your Personal Information
to third parties. We seek to collect only Personal Information that is relevant
and necessary and to collect it from reputable sources. We do not use your
Personal Information for purposes unrelated to marketing and providing our
business products and services.
How do we protect your Personal Information?
We use a variety of security and operational measures to help prevent your
Personal Information from unauthorized access, use or disclosure. We limit our
collection and use of your Personal Information to the minimum necessary.
We limit the availability of your Personal Information to those who use that
information for the purposes specified in this Privacy Notice. We have
procedures in place to ensure that your Personal Information cannot be accessed
by others. We collect the Personal Information we need for the legitimate
purpose to contact you about business products and service offerings your
employer purchases or may be interested in purchasing. We provide an option to
opt-out of any future communications in every marketing communication we send
out. We endeavor not to call phone numbers registered with the appropriate
do-not-call registries.
Who do we share Personal Information with and why?
We may share your Personal Information with other entities, including our
affiliates, subsidiaries and third parties that provide certain functionalities
for some of our business products and service offerings to the extent applicable
to your interaction with LUMEN and your management of the business customer
account(s) or functions for which you are authorized. We may also share your
Personal Information with other entities, including our affiliates and
subsidiaries, to the extent applicable to our marketing activities related to
our business products and service offerings.
We provide services in more than 60 countries around the globe, and, as such,
operate through multiple affiliates and subsidiaries. We partner with other
parties to provide certain business products and service offerings. We use
channel partners to engage in sales and marketing activities on our behalf to
provide our business products and service offerings. In order to engage in
those activities, we may provide your Personal Information to those parties to
contact you about our business products and service offerings your employer may
be interested in.
Where do we send your Personal Information?
LUMEN provides business products and services around the world. In certain
circumstances, we transfer your Personal Information outside of your country or
region or to international organizations as necessary to conduct our business
operations, provide our services, and engage in our marketing activities. These
areas and international organizations may not be subject to laws that provide
the same level of protection for Personal Information as the country in which
you work. Accordingly, when transferring your Personal Information to any such
area or international organization we use safeguards to ensure the security and
protection of your Personal Information, including the use of standard
agreements approved by various country and regional governments.
We may transfer your Personal Information to our affiliates and subsidiaries
throughout the world for storage and use related to your interaction with
LUMEN. In particular, the Personal Information used to confirm and enable those
individuals who have been authorized by our business customers to interact with
LUMEN on their behalf and Personal Information contained in our systems, records
and activity logs may be accessible by our affiliates and subsidiaries located
in the United States and other countries around the world. Where appropriate,
our affiliates and subsidiaries that are located in countries that do not have
legal requirements to provide adequate protection for Personal Information have
signed a contract and agreed to other terms to ensure that Personal Information
is adequately protected in accordance with global data protection requirements.
We also may transfer your Personal Information to our business customers,
suppliers, partners and other third parties throughout the world to the extent
applicable to your interaction with LUMEN and your management of the business
customer account(s) and functions for which you are authorized. We will not
transfer your Personal Information to organizations located outside the country
or region in which you work unless they have adequate data protection mechanisms
in place, unless there is a proper legal basis for making such a transfer. We
further restrict any third party from using the Personal Information we provide
them related to your interaction with LUMEN and management of the business
customer account(s) and functions you are authorized to manage for any purpose
other than as described in this Privacy Notice.
Personal information held in our company marketing databases may be accessible
by our affiliates, subsidiaries, and business partners located in the United
States and other countries around the world. Where appropriate, our affiliates,
subsidiaries, and business partners have signed a contract and agreed to other
terms to ensure that Personal Information is adequately protected in accordance
with global data protection requirements.
How can you access and control your Personal Information?
In certain countries or regions, you have the right to ask us to provide you
access to the Personal Information we have about you, to request correction and
erasure of your Personal Information, the right to ask us to restrict our use of
your Personal Information, to object to our use of your Personal Information,
including selling Personal Information, and, in certain circumstances, the right
to direct us to send your Personal Information to another entity.
If you would like to request us to do any of the preceding, send your request to
our Data Protection Officer at DPO@centurylink.com. Please identify the
right(s) you wish to exercise, and the Personal Information involved, and why
you believe LUMEN possesses your Personal Information. We may request
additional information to help us search for the Personal Information you
requested, so you should be as precise as possible in making your request. We
will provide you with one copy of Personal Information we have about you free of
charge. For any further copies requested, we may charge a reasonable fee based
on administrative costs. For any request made by email, unless you request
otherwise, we will provide the information via email in a commonly used form,
such as a Word document, Excel sheet or PDF as appropriate.
We will respond to your request within one month but may extend that period by
an additional 2 months, considering the complexity and number of requests we
receive. If we extend the time to respond, we will let you know of that
extension within one month of your request.
Cookies and Web Beacons
This section of the Privacy Notice applies only to California and non-U.S.
visitors to the LUMEN website. In this section, we describe the type of
Personal Information LUMEN may collect, the ways that data is used and why we
use it. At LUMEN, we have information about employees of our current and
potential business customers to carry out our commercial relationships. We also
honor browser-based blocking, so if a visitor has a blocker on their browser,
the visitor will be able to block all but “strictly necessary” cookies.
What are Cookies and Web Beacons?
A cookie is a small text file that many web publishers place on your computer
when you visit their sites. Cookies ask your browser to store on your device to
remember information about you, such as login information.
We may also use web beacons. A web beacon, also known as a “web bug”, is usually
a pixel on a website that can be used to track whether a user has visited a
particular website to deliver targeted advertising. Web beacons are used in
combination with cookies, so if you turn off your browser’s cookies, the web
beacons will not be able to track your activity. The web beacon will still
account for a website visit but will not record your unique information. For
more information, see Wikipedia’s entry on web beacons.
Disabling Cookies:
Because we respect your right to privacy, you may disable these cookies, except
strictly necessary cookies. You may set your computer preferences to (1) notify
you each time a website tries to place a cookie on your computer and give you
the option of accepting or rejecting it, (2) accept cookies from sites you visit
(often referred to as first party cookies) but not from other sites (often
referred to as third party cookies), or (3) block all cookies. Refer to the
Cookie Settings to set your cookie preferences for this LUMEN website.
The Network Advertising Initiative (NAI) also has a tool that lets you opt-out
of several third-party ad servers' and networks' cookies simultaneously. The
tool will not block ads. It will only prevent the ads that appear on your
computer from being selected based on the ad server's analysis of cookies on
your computer. Also, this opt-out itself relies on cookies. That means that you
will have to opt-out again if you delete cookies, change browsers, or buy a new
computer.
How do we use Cookies?
If you visit LUMEN’s public-facing websites, we and third parties may analyze
your activity on the LUMEN website and place cookies on your browser or device
that collect Personal Information. If you receive LUMEN electronic marketing
materials, we and third parties may analyze your interaction with those
materials. We may also use your Personal Information to provide services and
allow you to manage the business customer account(s) and functions for which you
are authorized. We may use your Personal Information to contact you about our
business products and service offerings that may interest your employer. We do
not sell your Personal Information to third parties. We also do not use your
Personal Information for purposes unrelated to marketing and providing our
business products and services.
LUMEN provides services in more than 60 countries around the globe, and, as
such, operate through multiple affiliates and subsidiaries. As a result, we may
share your Personal Information with other entities, including our affiliates,
subsidiaries and third parties that provide certain functionalities for our
business products and service offerings to the extent applicable to your
interaction with LUMEN and your management of the business customer account(s).
Types of Cookies we use:
We classify our cookies in the following categories:
* Targeting Cookies
* Performance Cookies
* Functional Cookies
* Strictly Necessary Cookies
Targeting Cookies: These cookies are set by our advertising partners. They may
be used by those companies to build a profile of your interest and show you
relevant advertisements on other sites. They uniquely identify your browser and
internet device.
Performance Cookies: These cookies allow us to count visit and traffic sources
so we can measure and improve the performance of our site. They help us to know
which pages are the most and least popular and see how visitors move around the
site. All information these cookies collect is aggregated.
Functional Cookies: These cookies enable the website to provide enhanced
functionality and personalization. They may be set by us or by third party
providers whose services we have added to our pages.
Strictly Necessary Cookies: These cookies are necessary for the website to
function and cannot be switched off in our systems. They are usually only set in
response to actions made by you which amount to a request for services, such as
setting your privacy preferences, logging in or filling in forms.
California Consumer Privacy Act (CCPA)
If you are a California resident, please review these additional privacy
disclosures, which provide a summary of how we collect, use, and disclose
Personal Information about you and explain your rights under the CCPA.
Categories of Information We Collect, Use, and Disclose for Business Purposes
We collect the information as described in our Privacy Notice in the section
“What Personal Information do we collect?” and “How do we use your Personal
Information?” In the prior 12 months, we may have collected the following
categories of Personal Information:
* Identifiers, such as name, email address, mailing address, social security
number, cookie and device identifiers, and IP address.
* Demographic information, such as your gender and age.
* Commercial information, such as records of purchases and payment information.
* Internet or other electronic network activity information, such as log data
and information about the devices and computers you use to access our
websites.
* Geolocation data, such as GPS, Bluetooth, or Wi-Fi signals, where you have
allowed access to that information.
* Electronic, visual, or similar information, such as recorded conversations
with our customer service agents and recorded online sessions.
* Other information you provide, such as responses to surveys or messages to
customer service.
* Inferences drawn from any of the above, including the content or ads that may
be of interest to you.
We collect and use these categories of information from you, your devices, third
parties, or as otherwise described in this Privacy Notice. We disclose these
categories of Personal Information for the business purposes described in “Who
do we share Personal Information with and why?”.
Your Rights as a California Resident
Under CCPA, California residents have the right to request access to or deletion
of their Personal Information, to request additional details about our
information practices, to opt out of the “sale” of Personal Information (if
applicable), and to not be discriminated against for exercising their rights. To
request to exercise your access or deletion rights, please contact us by
submitting our online form or emailing us at privacy@centurylink.com with
general privacy questions. Upon receipt of your request to exercise your rights
to access or delete your Personal Information, we will verify your identity to
protect your security and privacy. Note that even if we honor your request to
delete your information, we may retain certain information as required or
permitted by law. If your request relates only to your marketing preferences and
how LUMEN may contact you, including opt-out requests, please use the Marketing
Preferences form.
General Data Protection Regulation (GDPR)
LUMEN is committed to compliance with data protection requirements within the
European Union (EU) and the European Economic Area (EEA), to include the United
Kingdom (UK). LUMEN processes Personal Information from the EU and EEA only for
lawful and appropriate purposes; it has implemented adequate technical and
organizational measures to secure this information; and it has provided the
means for data subjects to exercise their rights to access, rectification, and
erasure. For more information, go to the EU data protection rules.
GDPR FAQs
Q: What is covered under this section of the Privacy Notice?
A: This notice covers the following:
* Visitors from the EU or EEA, including the UK, who access a LUMEN website.
* When LUMEN processes Personal Information of or for business customers within
the scope of Article 3 of GDPR and LUMEN is acting as a Data Controller when
processing that Personal Information.
Q: What is LUMEN’s approach to cross-border data flows and the transfer of
personal data outside the EU?
LUMEN’s cross-border transfers of Personal Information from within the EU to
other countries generally are covered under EU Standard Contractual Clauses.
Whenever our services require us to transfer Personal Information subject to
GDPR, LUMEN will make the necessary contractual arrangements with our customers
to ensure compliant data transmission. If necessary, LUMEN will implement
supplementary measures to reduce or eliminate any risks to transfers of EU
Personal Information.
Q: How will LUMEN handle requests for summaries and diagrams of data flows?
A: LUMEN offers several products, many of which are customizable, to customers
in more than 60 countries, so we do not maintain universal summaries or diagrams
of data flows. Customers can gain an infrastructure-level view of how and where
the data flows from the relevant product documentation and each customer’s
specific network or solution design.
Q: Under what lawful basis (e.g., obtaining consent, legitimate interests, etc.)
will LUMEN process Personal Information under GDPR?
A: LUMEN may process your Personal Information under one or more of the
following lawful bases:
* You have given your consent for a specific purpose. You may withdraw your
consent at any time but doing so will impact our ability to provide services
or information to you.
* LUMEN has certain legitimate business interests in processing your Personal
Information, to include website functionality, sales and marketing activity
(where permitted), or personal or network security.
* We process Personal Information on instructions from a customer, the data
controller.
* We are processing your Personal Information as a data controller in
accordance with Article 6 of GDPR or similar legal provisions.
Q: What rights do I have as a data subject?
A: In addition to the rights to receive notice and to revoke consent, data
subjects also may exercise the following rights:
* Right of access to Personal Information that LUMEN has on you.
* Right to rectification of the Personal Information that LUMEN has, whether it
is inaccurate or incomplete.
* Right to erasure in certain circumstances of the Personal Information that
LUMEN has.
* Right to restriction of processing your Personal Information under certain
circumstances.
* Right to data portability of your Personal Information under certain
circumstances.
* Right to object to LUMEN processing your Personal Information under certain
circumstances.
* Right to not be subjected to automated individual decision-making, under
certain circumstances.
To exercise these rights, please see “How can you access and control your
Personal Information?” above.
Q: What is GDPR’s effect on LUMEN’s specific products?
A: LUMEN has undertaken a review of our products to assess their potential for
processing personal data. In addition, we are committed to regularly reviewing
our products for this purpose. In most cases, LUMEN does not have access to
personal data, including information that is transmitted, stored, hosted, or
processed through a customer’s use of our products’ functions. However, whenever
necessary and consistent with the nature of our services, we will assist our
customers in meeting their obligations under the GDPR.
Q: What are LUMEN’s procedures for providing notice of data breaches?
A: LUMEN will provide notifications of breaches as required under Articles 33
and 34 of GDPR, and as agreed with our customers. When a breach is suspected,
LUMEN takes the following steps:
1. Determine whether a breach occurred;
2. Research and identify products the breach may affect;
3. Provide notification to any supervisory authorities and/or customers
affected by the breach.
LUMEN’s level of access to information affected by a breach, including the
specific data and data subjects, varies from product to product. As a result,
the amount of information in breach notifications will vary accordingly.
Q: What are LUMEN’s policies and procedures regarding data retention,
destruction, and/or return?
A: Whether or how much personal data LUMEN can return or destroy depends on the
functionalities of the product processing the data. For instance, we do not
access, host, store or process the content of messages or other information
traveling in our network, so we cannot return copies of such data.
However, when the data involves services where LUMEN operates as a processor,
such as information storage and hosting products, we will grant customers access
to the data for retrieval or destruction. In most of these cases, we do not have
access to information but will help customers as appropriate to address their
GDPR obligations relating to retention, destruction and retrieval of data
processed by LUMEN products. Typically, customers will have full control of
these activities through the tools and functionalities available with the
products.
Q: What GDPR-related language will appear in LUMEN contracts with customers?
A: Depending on the specific LUMEN product and customer arrangement, LUMEN acts
as a controller, processer, or both. As such, we will make the necessary
contractual arrangements to comply with GDPR. We will address general GDPR
obligations at the master agreement level. In specific cases of personal data
processing by our services, we will address contractual language as appropriate.
How can you contact us?
LUMEN and its affiliates are controllers for Personal Information we collect
from you as it relates to contacting you about our business products and service
offerings that your employer may be interested in. Our principal address for
the purposes of this Privacy Notice is:
PRIVACY OFFICE
CENTURYLINK LEGAL
100 CENTURYLINK DRIVE
MONROE LA 71203
You may also send an email to our Privacy Office at Privacy@centurylink.com.
If you have a privacy concern, complaint or question as it relates to your
Personal Information, please send an email to our Data Protection Officer
at DPO@centurylink.com. We will respond within 30 days.
How will changes to this Privacy Notice be communicated?
We will update this Privacy Notice when necessary to reflect changes in our
business, to reflect feedback we receive and as otherwise necessary to ensure it
remains accurate and complete. When we post changes to this Privacy Notice, we
will revise the date at the beginning of this Privacy Notice. If there are
material changes to this Privacy Notice or in how we collect or use your
Personal Information, we will notify you either by prominently publishing a
notice on our websites and/or by directly sending you an email notification if
we have your contact information. We will do this before such material changes
take effect. We encourage you to periodically review this Privacy Notice to
learn how we are protecting your Personal Information.
LUMEN PRIVACY NOTICE
April 26, 2021
This Privacy Notice applies to our privacy practices related to our business
customers’ products and service offerings. In the event of any conflicts between
this Privacy Notice and a separate agreement between you and us, the terms of
the separate agreement shall apply to the extent permitted by law.
What does this Privacy Notice cover?
Like most companies that provide services to other companies, we have certain
information about employees of our current and potential business customers and
use that information to market our products and services, enter contracts for
services, install, support and bill for services, and otherwise carryout our
commercial relationship with such customers. This Privacy Notice sets out the
types of Personal Information we may collect, the ways that Personal Information
is used and why we use that Personal Information.
This Privacy Notice describes the processing activities we may undertake with
your Personal Information to administer our commercial relationship and market
our business products and service offerings. It describes the security measures
to protect Personal Information, the circumstances under which we may disclose
Personal Information to a third party, and how to exercise your rights to access
Personal Information in our possession.
As used in this Privacy Notice, “Personal Information” refers to any information
relating to you as a person. It may be information that by itself can identify
you, such as your name, or it may be information that identifies you only when
combined with other available information, such as your social media username
when combined with your email address.
What Personal Information do we collect?
We may collect the following types of Personal Information from you:
* Name and contact data. We may collect your first name, middle name, last
name, salutation, business email address, business postal address, business
phone number and similar business contact data.
* Employment information. We may collect information about your job title, job
function, employer and similar information related to your employment and job
function.
* Portal activity information. If you have placed information in a LUMEN
portal, we collect information about your interaction with LUMEN including
changes you made to the business customer account(s) you are authorized to
manage, inquiries you submit, feedback and similar commercial activity
information.
* Background information. We may collect information about degrees you have
earned, where you attended school, licenses you hold, your membership in
professional associations and similar background information.
* Additional information. We may collect your gender, language skills, hobbies,
survey responses, professional engagements, and similar Personal Information.
If you visit LUMEN’s public-facing websites, we and third parties may analyze
your activity on the LUMEN website and place cookies on your browser or
device that collect Personal Information. If you receive LUMEN electronic
marketing materials, we and third parties may analyze your interaction with
those materials.
There may be circumstances where we request Personal Information other than as
identified above. We will do this only where necessary or justified to improve
the services we provide and to increase the relevance of your service portfolio.
That Personal Information will be treated the same as the other Personal
Information identified in this Privacy Notice.
How do we use your Personal Information?
We use your Personal Information to provide the services and allow you to manage
the business customer account(s) and functions for which you are authorized. We
also use your Personal Information to contact you about our business products
and service offerings that may interest your employer.
We use your Personal Information only for the purpose for which it was obtained
and keep it only as long as necessary. We do not sell your Personal Information
to third parties. We seek to collect only Personal Information that is relevant
and necessary and to collect it from reputable sources. We do not use your
Personal Information for purposes unrelated to marketing and providing our
business products and services.
How do we protect your Personal Information?
We use a variety of security and operational measures to help prevent your
Personal Information from unauthorized access, use or disclosure. We limit our
collection and use of your Personal Information to the minimum necessary.
We limit the availability of your Personal Information to those who use that
information for the purposes specified in this Privacy Notice. We have
procedures in place to ensure that your Personal Information cannot be accessed
by others. We collect the Personal Information we need for the legitimate
purpose to contact you about business products and service offerings your
employer purchases or may be interested in purchasing. We provide an option to
opt-out of any future communications in every marketing communication we send
out. We endeavor not to call phone numbers registered with the appropriate
do-not-call registries.
Who do we share Personal Information with and why?
We may share your Personal Information with other entities, including our
affiliates, subsidiaries and third parties that provide certain functionalities
for some of our business products and service offerings to the extent applicable
to your interaction with LUMEN and your management of the business customer
account(s) or functions for which you are authorized. We may also share your
Personal Information with other entities, including our affiliates and
subsidiaries, to the extent applicable to our marketing activities related to
our business products and service offerings.
We provide services in more than 60 countries around the globe, and, as such,
operate through multiple affiliates and subsidiaries. We partner with other
parties to provide certain business products and service offerings. We use
channel partners to engage in sales and marketing activities on our behalf to
provide our business products and service offerings. In order to engage in
those activities, we may provide your Personal Information to those parties to
contact you about our business products and service offerings your employer may
be interested in.
Where do we send your Personal Information?
LUMEN provides business products and services around the world. In certain
circumstances, we transfer your Personal Information outside of your country or
region or to international organizations as necessary to conduct our business
operations, provide our services, and engage in our marketing activities. These
areas and international organizations may not be subject to laws that provide
the same level of protection for Personal Information as the country in which
you work. Accordingly, when transferring your Personal Information to any such
area or international organization we use safeguards to ensure the security and
protection of your Personal Information, including the use of standard
agreements approved by various country and regional governments.
We may transfer your Personal Information to our affiliates and subsidiaries
throughout the world for storage and use related to your interaction with
LUMEN. In particular, the Personal Information used to confirm and enable those
individuals who have been authorized by our business customers to interact with
LUMEN on their behalf and Personal Information contained in our systems, records
and activity logs may be accessible by our affiliates and subsidiaries located
in the United States and other countries around the world. Where appropriate,
our affiliates and subsidiaries that are located in countries that do not have
legal requirements to provide adequate protection for Personal Information have
signed a contract and agreed to other terms to ensure that Personal Information
is adequately protected in accordance with global data protection requirements.
We also may transfer your Personal Information to our business customers,
suppliers, partners and other third parties throughout the world to the extent
applicable to your interaction with LUMEN and your management of the business
customer account(s) and functions for which you are authorized. We will not
transfer your Personal Information to organizations located outside the country
or region in which you work unless they have adequate data protection mechanisms
in place, unless there is a proper legal basis for making such a transfer. We
further restrict any third party from using the Personal Information we provide
them related to your interaction with LUMEN and management of the business
customer account(s) and functions you are authorized to manage for any purpose
other than as described in this Privacy Notice.
Personal information held in our company marketing databases may be accessible
by our affiliates, subsidiaries, and business partners located in the United
States and other countries around the world. Where appropriate, our affiliates,
subsidiaries, and business partners have signed a contract and agreed to other
terms to ensure that Personal Information is adequately protected in accordance
with global data protection requirements.
How can you access and control your Personal Information?
In certain countries or regions, you have the right to ask us to provide you
access to the Personal Information we have about you, to request correction and
erasure of your Personal Information, the right to ask us to restrict our use of
your Personal Information, to object to our use of your Personal Information,
including selling Personal Information, and, in certain circumstances, the right
to direct us to send your Personal Information to another entity.
If you would like to request us to do any of the preceding, send your request to
our Data Protection Officer at DPO@centurylink.com. Please identify the
right(s) you wish to exercise, and the Personal Information involved, and why
you believe LUMEN possesses your Personal Information. We may request
additional information to help us search for the Personal Information you
requested, so you should be as precise as possible in making your request. We
will provide you with one copy of Personal Information we have about you free of
charge. For any further copies requested, we may charge a reasonable fee based
on administrative costs. For any request made by email, unless you request
otherwise, we will provide the information via email in a commonly used form,
such as a Word document, Excel sheet or PDF as appropriate.
We will respond to your request within one month but may extend that period by
an additional 2 months, considering the complexity and number of requests we
receive. If we extend the time to respond, we will let you know of that
extension within one month of your request.
Cookies and Web Beacons
This section of the Privacy Notice applies only to California and non-U.S.
visitors to the LUMEN website. In this section, we describe the type of
Personal Information LUMEN may collect, the ways that data is used and why we
use it. At LUMEN, we have information about employees of our current and
potential business customers to carry out our commercial relationships. We also
honor browser-based blocking, so if a visitor has a blocker on their browser,
the visitor will be able to block all but “strictly necessary” cookies.
What are Cookies and Web Beacons?
A cookie is a small text file that many web publishers place on your computer
when you visit their sites. Cookies ask your browser to store on your device to
remember information about you, such as login information.
We may also use web beacons. A web beacon, also known as a “web bug”, is usually
a pixel on a website that can be used to track whether a user has visited a
particular website to deliver targeted advertising. Web beacons are used in
combination with cookies, so if you turn off your browser’s cookies, the web
beacons will not be able to track your activity. The web beacon will still
account for a website visit but will not record your unique information. For
more information, see Wikipedia’s entry on web beacons.
Disabling Cookies:
Because we respect your right to privacy, you may disable these cookies, except
strictly necessary cookies. You may set your computer preferences to (1) notify
you each time a website tries to place a cookie on your computer and give you
the option of accepting or rejecting it, (2) accept cookies from sites you visit
(often referred to as first party cookies) but not from other sites (often
referred to as third party cookies), or (3) block all cookies. Refer to the
Cookie Settings to set your cookie preferences for this LUMEN website.
The Network Advertising Initiative (NAI) also has a tool that lets you opt-out
of several third-party ad servers' and networks' cookies simultaneously. The
tool will not block ads. It will only prevent the ads that appear on your
computer from being selected based on the ad server's analysis of cookies on
your computer. Also, this opt-out itself relies on cookies. That means that you
will have to opt-out again if you delete cookies, change browsers, or buy a new
computer.
How do we use Cookies?
If you visit LUMEN’s public-facing websites, we and third parties may analyze
your activity on the LUMEN website and place cookies on your browser or device
that collect Personal Information. If you receive LUMEN electronic marketing
materials, we and third parties may analyze your interaction with those
materials. We may also use your Personal Information to provide services and
allow you to manage the business customer account(s) and functions for which you
are authorized. We may use your Personal Information to contact you about our
business products and service offerings that may interest your employer. We do
not sell your Personal Information to third parties. We also do not use your
Personal Information for purposes unrelated to marketing and providing our
business products and services.
LUMEN provides services in more than 60 countries around the globe, and, as
such, operate through multiple affiliates and subsidiaries. As a result, we may
share your Personal Information with other entities, including our affiliates,
subsidiaries and third parties that provide certain functionalities for our
business products and service offerings to the extent applicable to your
interaction with LUMEN and your management of the business customer account(s).
Types of Cookies we use:
We classify our cookies in the following categories:
* Targeting Cookies
* Performance Cookies
* Functional Cookies
* Strictly Necessary Cookies
Targeting Cookies: These cookies are set by our advertising partners. They may
be used by those companies to build a profile of your interest and show you
relevant advertisements on other sites. They uniquely identify your browser and
internet device.
Performance Cookies: These cookies allow us to count visit and traffic sources
so we can measure and improve the performance of our site. They help us to know
which pages are the most and least popular and see how visitors move around the
site. All information these cookies collect is aggregated.
Functional Cookies: These cookies enable the website to provide enhanced
functionality and personalization. They may be set by us or by third party
providers whose services we have added to our pages.
Strictly Necessary Cookies: These cookies are necessary for the website to
function and cannot be switched off in our systems. They are usually only set in
response to actions made by you which amount to a request for services, such as
setting your privacy preferences, logging in or filling in forms.
California Consumer Privacy Act (CCPA)
If you are a California resident, please review these additional privacy
disclosures, which provide a summary of how we collect, use, and disclose
Personal Information about you and explain your rights under the CCPA.
Categories of Information We Collect, Use, and Disclose for Business Purposes
We collect the information as described in our Privacy Notice in the section
“What Personal Information do we collect?” and “How do we use your Personal
Information?” In the prior 12 months, we may have collected the following
categories of Personal Information:
* Identifiers, such as name, email address, mailing address, social security
number, cookie and device identifiers, and IP address.
* Demographic information, such as your gender and age.
* Commercial information, such as records of purchases and payment information.
* Internet or other electronic network activity information, such as log data
and information about the devices and computers you use to access our
websites.
* Geolocation data, such as GPS, Bluetooth, or Wi-Fi signals, where you have
allowed access to that information.
* Electronic, visual, or similar information, such as recorded conversations
with our customer service agents and recorded online sessions.
* Other information you provide, such as responses to surveys or messages to
customer service.
* Inferences drawn from any of the above, including the content or ads that may
be of interest to you.
We collect and use these categories of information from you, your devices, third
parties, or as otherwise described in this Privacy Notice. We disclose these
categories of Personal Information for the business purposes described in “Who
do we share Personal Information with and why?”.
Your Rights as a California Resident
Under CCPA, California residents have the right to request access to or deletion
of their Personal Information, to request additional details about our
information practices, to opt out of the “sale” of Personal Information (if
applicable), and to not be discriminated against for exercising their rights. To
request to exercise your access or deletion rights, please contact us by
submitting our online form or emailing us at privacy@centurylink.com with
general privacy questions. Upon receipt of your request to exercise your rights
to access or delete your Personal Information, we will verify your identity to
protect your security and privacy. Note that even if we honor your request to
delete your information, we may retain certain information as required or
permitted by law. If your request relates only to your marketing preferences and
how LUMEN may contact you, including opt-out requests, please use the Marketing
Preferences form.
General Data Protection Regulation (GDPR)
LUMEN is committed to compliance with data protection requirements within the
European Union (EU) and the European Economic Area (EEA), to include the United
Kingdom (UK). LUMEN processes Personal Information from the EU and EEA only for
lawful and appropriate purposes; it has implemented adequate technical and
organizational measures to secure this information; and it has provided the
means for data subjects to exercise their rights to access, rectification, and
erasure. For more information, go to the EU data protection rules.
GDPR FAQs
Q: What is covered under this section of the Privacy Notice?
A: This notice covers the following:
* Visitors from the EU or EEA, including the UK, who access a LUMEN website.
* When LUMEN processes Personal Information of or for business customers within
the scope of Article 3 of GDPR and LUMEN is acting as a Data Controller when
processing that Personal Information.
Q: What is LUMEN’s approach to cross-border data flows and the transfer of
personal data outside the EU?
LUMEN’s cross-border transfers of Personal Information from within the EU to
other countries generally are covered under EU Standard Contractual Clauses.
Whenever our services require us to transfer Personal Information subject to
GDPR, LUMEN will make the necessary contractual arrangements with our customers
to ensure compliant data transmission. If necessary, LUMEN will implement
supplementary measures to reduce or eliminate any risks to transfers of EU
Personal Information.
Q: How will LUMEN handle requests for summaries and diagrams of data flows?
A: LUMEN offers several products, many of which are customizable, to customers
in more than 60 countries, so we do not maintain universal summaries or diagrams
of data flows. Customers can gain an infrastructure-level view of how and where
the data flows from the relevant product documentation and each customer’s
specific network or solution design.
Q: Under what lawful basis (e.g., obtaining consent, legitimate interests, etc.)
will LUMEN process Personal Information under GDPR?
A: LUMEN may process your Personal Information under one or more of the
following lawful bases:
* You have given your consent for a specific purpose. You may withdraw your
consent at any time but doing so will impact our ability to provide services
or information to you.
* LUMEN has certain legitimate business interests in processing your Personal
Information, to include website functionality, sales and marketing activity
(where permitted), or personal or network security.
* We process Personal Information on instructions from a customer, the data
controller.
* We are processing your Personal Information as a data controller in
accordance with Article 6 of GDPR or similar legal provisions.
Q: What rights do I have as a data subject?
A: In addition to the rights to receive notice and to revoke consent, data
subjects also may exercise the following rights:
* Right of access to Personal Information that LUMEN has on you.
* Right to rectification of the Personal Information that LUMEN has, whether it
is inaccurate or incomplete.
* Right to erasure in certain circumstances of the Personal Information that
LUMEN has.
* Right to restriction of processing your Personal Information under certain
circumstances.
* Right to data portability of your Personal Information under certain
circumstances.
* Right to object to LUMEN processing your Personal Information under certain
circumstances.
* Right to not be subjected to automated individual decision-making, under
certain circumstances.
To exercise these rights, please see “How can you access and control your
Personal Information?” above.
Q: What is GDPR’s effect on LUMEN’s specific products?
A: LUMEN has undertaken a review of our products to assess their potential for
processing personal data. In addition, we are committed to regularly reviewing
our products for this purpose. In most cases, LUMEN does not have access to
personal data, including information that is transmitted, stored, hosted, or
processed through a customer’s use of our products’ functions. However, whenever
necessary and consistent with the nature of our services, we will assist our
customers in meeting their obligations under the GDPR.
Q: What are LUMEN’s procedures for providing notice of data breaches?
A: LUMEN will provide notifications of breaches as required under Articles 33
and 34 of GDPR, and as agreed with our customers. When a breach is suspected,
LUMEN takes the following steps:
1. Determine whether a breach occurred;
2. Research and identify products the breach may affect;
3. Provide notification to any supervisory authorities and/or customers
affected by the breach.
LUMEN’s level of access to information affected by a breach, including the
specific data and data subjects, varies from product to product. As a result,
the amount of information in breach notifications will vary accordingly.
Q: What are LUMEN’s policies and procedures regarding data retention,
destruction, and/or return?
A: Whether or how much personal data LUMEN can return or destroy depends on the
functionalities of the product processing the data. For instance, we do not
access, host, store or process the content of messages or other information
traveling in our network, so we cannot return copies of such data.
However, when the data involves services where LUMEN operates as a processor,
such as information storage and hosting products, we will grant customers access
to the data for retrieval or destruction. In most of these cases, we do not have
access to information but will help customers as appropriate to address their
GDPR obligations relating to retention, destruction and retrieval of data
processed by LUMEN products. Typically, customers will have full control of
these activities through the tools and functionalities available with the
products.
Q: What GDPR-related language will appear in LUMEN contracts with customers?
A: Depending on the specific LUMEN product and customer arrangement, LUMEN acts
as a controller, processer, or both. As such, we will make the necessary
contractual arrangements to comply with GDPR. We will address general GDPR
obligations at the master agreement level. In specific cases of personal data
processing by our services, we will address contractual language as appropriate.
How can you contact us?
LUMEN and its affiliates are controllers for Personal Information we collect
from you as it relates to contacting you about our business products and service
offerings that your employer may be interested in. Our principal address for
the purposes of this Privacy Notice is:
PRIVACY OFFICE
CENTURYLINK LEGAL
100 CENTURYLINK DRIVE
MONROE LA 71203
You may also send an email to our Privacy Office at Privacy@centurylink.com.
If you have a privacy concern, complaint or question as it relates to your
Personal Information, please send an email to our Data Protection Officer
at DPO@centurylink.com. We will respond within 30 days.
How will changes to this Privacy Notice be communicated?
We will update this Privacy Notice when necessary to reflect changes in our
business, to reflect feedback we receive and as otherwise necessary to ensure it
remains accurate and complete. When we post changes to this Privacy Notice, we
will revise the date at the beginning of this Privacy Notice. If there are
material changes to this Privacy Notice or in how we collect or use your
Personal Information, we will notify you either by prominently publishing a
notice on our websites and/or by directly sending you an email notification if
we have your contact information. We will do this before such material changes
take effect. We encourage you to periodically review this Privacy Notice to
learn how we are protecting your Personal Information.
LUMEN PRIVACY NOTICE
March 25, 2021
This Privacy Notice applies to our privacy practices related to our business
customers’ products and service offerings. In the event of any conflicts between
this Privacy Notice and a separate agreement between you and us, the terms of
the separate agreement shall apply to the extent permitted by law.
What does this Privacy Notice cover?
Like most companies that provide services to other companies, we have certain
information about employees of our current and potential business customers and
use that information to market our products and services, enter contracts for
services, install, support and bill for services, and otherwise carryout our
commercial relationship with such customers. This Privacy Notice sets out the
types of Personal Information we may collect, the ways that Personal Information
is used and why we use that Personal Information.
This Privacy Notice describes the processing activities we may undertake with
your Personal Information to administer our commercial relationship and market
our business products and service offerings. It describes the security measures
to protect Personal Information, the circumstances under which we may disclose
Personal Information to a third party, and how to exercise your rights to access
Personal Information in our possession.
As used in this Privacy Notice, “Personal Information” refers to any information
relating to you as a person. It may be information that by itself can identify
you, such as your name, or it may be information that identifies you only when
combined with other available information, such as your social media username
when combined with your email address.
What Personal Information do we collect?
We may collect the following types of Personal Information from you:
* Name and contact data. We may collect your first name, middle name, last
name, salutation, business email address, business postal address, business
phone number and similar business contact data.
* Employment information. We may collect information about your job title, job
function, employer and similar information related to your employment and job
function.
* Portal activity information. If you have placed information in a LUMEN
portal, we collect information about your interaction with LUMEN including
changes you made to the business customer account(s) you are authorized to
manage, inquiries you submit, feedback and similar commercial activity
information.
* Background information. We may collect information about degrees you have
earned, where you attended school, licenses you hold, your membership in
professional associations and similar background information.
* Additional information. We may collect your gender, language skills, hobbies,
survey responses, professional engagements, and similar Personal Information.
If you visit LUMEN’s public-facing websites, we and third parties may analyze
your activity on the LUMEN website and place cookies on your browser or
device that collect Personal Information. If you receive LUMEN electronic
marketing materials, we and third parties may analyze your interaction with
those materials.
There may be circumstances where we request Personal Information other than as
identified above. We will do this only where necessary or justified to improve
the services we provide and to increase the relevance of your service portfolio.
That Personal Information will be treated the same as the other Personal
Information identified in this Privacy Notice.
How do we use your Personal Information?
We use your Personal Information to provide the services and allow you to manage
the business customer account(s) and functions for which you are authorized. We
also use your Personal Information to contact you about our business products
and service offerings that may interest your employer.
We use your Personal Information only for the purpose for which it was obtained
and keep it only as long as necessary. We do not sell your Personal Information
to third parties. We seek to collect only Personal Information that is relevant
and necessary and to collect it from reputable sources. We do not use your
Personal Information for purposes unrelated to marketing and providing our
business products and services.
How do we protect your Personal Information?
We use a variety of security and operational measures to help prevent your
Personal Information from unauthorized access, use or disclosure. We limit our
collection and use of your Personal Information to the minimum necessary.
We limit the availability of your Personal Information to those who use that
information for the purposes specified in this Privacy Notice. We have
procedures in place to ensure that your Personal Information cannot be accessed
by others. We collect the Personal Information we need for the legitimate
purpose to contact you about business products and service offerings your
employer purchases or may be interested in purchasing. We provide an option to
opt-out of any future communications in every marketing communication we send
out. We endeavor not to call phone numbers registered with the appropriate
do-not-call registries.
Who do we share Personal Information with and why?
We may share your Personal Information with other entities, including our
affiliates, subsidiaries and third parties that provide certain functionalities
for some of our business products and service offerings to the extent applicable
to your interaction with LUMEN and your management of the business customer
account(s) or functions for which you are authorized. We may also share your
Personal Information with other entities, including our affiliates and
subsidiaries, to the extent applicable to our marketing activities related to
our business products and service offerings.
We provide services in more than 60 countries around the globe, and, as such,
operate through multiple affiliates and subsidiaries. We partner with other
parties to provide certain business products and service offerings. We use
channel partners to engage in sales and marketing activities on our behalf to
provide our business products and service offerings. In order to engage in
those activities, we may provide your Personal Information to those parties to
contact you about our business products and service offerings your employer may
be interested in.
Where do we send your Personal Information?
LUMEN provides business products and services around the world. In certain
circumstances, we transfer your Personal Information outside of your country or
region or to international organizations as necessary to conduct our business
operations, provide our services, and engage in our marketing activities. These
areas and international organizations may not be subject to laws that provide
the same level of protection for Personal Information as the country in which
you work. Accordingly, when transferring your Personal Information to any such
area or international organization we use safeguards to ensure the security and
protection of your Personal Information, including the use of standard
agreements approved by various country and regional governments.
We may transfer your Personal Information to our affiliates and subsidiaries
throughout the world for storage and use related to your interaction with
LUMEN. In particular, the Personal Information used to confirm and enable those
individuals who have been authorized by our business customers to interact with
LUMEN on their behalf and Personal Information contained in our systems, records
and activity logs may be accessible by our affiliates and subsidiaries located
in the United States and other countries around the world. Where appropriate,
our affiliates and subsidiaries that are located in countries that do not have
legal requirements to provide adequate protection for Personal Information have
signed a contract and agreed to other terms to ensure that Personal Information
is adequately protected in accordance with global data protection requirements.
We also may transfer your Personal Information to our business customers,
suppliers, partners and other third parties throughout the world to the extent
applicable to your interaction with LUMEN and your management of the business
customer account(s) and functions for which you are authorized. We will not
transfer your Personal Information to organizations located outside the country
or region in which you work unless they have adequate data protection mechanisms
in place, unless there is a proper legal basis for making such a transfer. We
further restrict any third party from using the Personal Information we provide
them related to your interaction with LUMEN and management of the business
customer account(s) and functions you are authorized to manage for any purpose
other than as described in this Privacy Notice.
Personal information held in our company marketing databases may be accessible
by our affiliates, subsidiaries, and business partners located in the United
States and other countries around the world. Where appropriate, our affiliates,
subsidiaries, and business partners have signed a contract and agreed to other
terms to ensure that Personal Information is adequately protected in accordance
with global data protection requirements.
How can you access and control your Personal Information?
In certain countries or regions, you have the right to ask us to provide you
access to the Personal Information we have about you, to request correction and
erasure of your Personal Information, the right to ask us to restrict our use of
your Personal Information, to object to our use of your Personal Information,
including selling Personal Information, and, in certain circumstances, the right
to direct us to send your Personal Information to another entity.
If you would like to request us to do any of the preceding, send your request to
our Data Protection Officer at DPO@centurylink.com. Please identify the
right(s) you wish to exercise, and the Personal Information involved, and why
you believe LUMEN possesses your Personal Information. We may request
additional information to help us search for the Personal Information you
requested, so you should be as precise as possible in making your request. We
will provide you with one copy of Personal Information we have about you free of
charge. For any further copies requested, we may charge a reasonable fee based
on administrative costs. For any request made by email, unless you request
otherwise, we will provide the information via email in a commonly used form,
such as a Word document, Excel sheet or PDF as appropriate.
We will respond to your request within one month but may extend that period by
an additional 2 months, considering the complexity and number of requests we
receive. If we extend the time to respond, we will let you know of that
extension within one month of your request.
Cookies and Web Beacons
This section of the Privacy Notice applies only to California and non-U.S.
visitors to the LUMEN website. In this section, we describe the type of
Personal Information LUMEN may collect, the ways that data is used and why we
use it. At LUMEN, we have information about employees of our current and
potential business customers to carry out our commercial relationships. We also
honor browser-based blocking, so if a visitor has a blocker on their browser,
the visitor will be able to block all but “strictly necessary” cookies.
What are Cookies and Web Beacons?
A cookie is a small text file that many web publishers place on your computer
when you visit their sites. Cookies ask your browser to store on your device to
remember information about you, such as login information.
We may also use web beacons. A web beacon, also known as a “web bug”, is usually
a pixel on a website that can be used to track whether a user has visited a
particular website to deliver targeted advertising. Web beacons are used in
combination with cookies, so if you turn off your browser’s cookies, the web
beacons will not be able to track your activity. The web beacon will still
account for a website visit but will not record your unique information. For
more information, see Wikipedia’s entry on web beacons.
Disabling Cookies:
Because we respect your right to privacy, you may disable these cookies, except
strictly necessary cookies. You may set your computer preferences to (1) notify
you each time a website tries to place a cookie on your computer and give you
the option of accepting or rejecting it, (2) accept cookies from sites you visit
(often referred to as first party cookies) but not from other sites (often
referred to as third party cookies), or (3) block all cookies. Refer to the
Cookie Settings to set your cookie preferences for this LUMEN website.
The Network Advertising Initiative (NAI) also has a tool that lets you opt-out
of several third-party ad servers' and networks' cookies simultaneously. The
tool will not block ads. It will only prevent the ads that appear on your
computer from being selected based on the ad server's analysis of cookies on
your computer. Also, this opt-out itself relies on cookies. That means that you
will have to opt-out again if you delete cookies, change browsers, or buy a new
computer.
How do we use Cookies?
If you visit LUMEN’s public-facing websites, we and third parties may analyze
your activity on the LUMEN website and place cookies on your browser or device
that collect Personal Information. If you receive LUMEN electronic marketing
materials, we and third parties may analyze your interaction with those
materials. We may also use your Personal Information to provide services and
allow you to manage the business customer account(s) and functions for which you
are authorized. We may use your Personal Information to contact you about our
business products and service offerings that may interest your employer. We do
not sell your Personal Information to third parties. We also do not use your
Personal Information for purposes unrelated to marketing and providing our
business products and services.
LUMEN provides services in more than 60 countries around the globe, and, as
such, operate through multiple affiliates and subsidiaries. As a result, we may
share your Personal Information with other entities, including our affiliates,
subsidiaries and third parties that provide certain functionalities for our
business products and service offerings to the extent applicable to your
interaction with LUMEN and your management of the business customer account(s).
Types of Cookies we use:
We classify our cookies in the following categories:
* Targeting Cookies
* Performance Cookies
* Functional Cookies
* Strictly Necessary Cookies
Targeting Cookies: These cookies are set by our advertising partners. They may
be used by those companies to build a profile of your interest and show you
relevant advertisements on other sites. They uniquely identify your browser and
internet device.
Performance Cookies: These cookies allow us to count visit and traffic sources
so we can measure and improve the performance of our site. They help us to know
which pages are the most and least popular and see how visitors move around the
site. All information these cookies collect is aggregated.
Functional Cookies: These cookies enable the website to provide enhanced
functionality and personalization. They may be set by us or by third party
providers whose services we have added to our pages.
Strictly Necessary Cookies: These cookies are necessary for the website to
function and cannot be switched off in our systems. They are usually only set in
response to actions made by you which amount to a request for services, such as
setting your privacy preferences, logging in or filling in forms.
California Consumer Privacy Act (CCPA)
If you are a California resident, please review these additional privacy
disclosures, which provide a summary of how we collect, use, and disclose
Personal Information about you and explain your rights under the CCPA.
Categories of Information We Collect, Use, and Disclose for Business Purposes
We collect the information as described in our Privacy Notice in the section
“What Personal Information do we collect?” and “How do we use your Personal
Information?” In the prior 12 months, we may have collected the following
categories of Personal Information:
* Identifiers, such as name, email address, mailing address, social security
number, cookie and device identifiers, and IP address.
* Demographic information, such as your gender and age.
* Commercial information, such as records of purchases and payment information.
* Internet or other electronic network activity information, such as log data
and information about the devices and computers you use to access our
websites.
* Geolocation data, such as GPS, Bluetooth, or Wi-Fi signals, where you have
allowed access to that information.
* Electronic, visual, or similar information, such as recorded conversations
with our customer service agents and recorded online sessions.
* Other information you provide, such as responses to surveys or messages to
customer service.
* Inferences drawn from any of the above, including the content or ads that may
be of interest to you.
We collect and use these categories of information from you, your devices, third
parties, or as otherwise described in this Privacy Notice. We disclose these
categories of Personal Information for the business purposes described in “Who
do we share Personal Information with and why?”.
Your Rights as a California Resident
Under CCPA, California residents have the right to request access to or deletion
of their Personal Information, to request additional details about our
information practices, to opt out of the “sale” of Personal Information (if
applicable), and to not be discriminated against for exercising their rights. To
request to exercise your access or deletion rights, please contact us by
submitting our online form or emailing us at privacy@centurylink.com with
general privacy questions. Upon receipt of your request to exercise your rights
to access or delete your Personal Information, we will verify your identity to
protect your security and privacy. Note that even if we honor your request to
delete your information, we may retain certain information as required or
permitted by law. If your request relates only to your marketing preferences and
how LUMEN may contact you, including opt-out requests, please use the Marketing
Preferences form.
General Data Protection Regulation (GDPR)
LUMEN is committed to compliance with data protection requirements within the
European Union (EU) and the European Economic Area (EEA), to include the United
Kingdom (UK). LUMEN processes Personal Information from the EU and EEA only for
lawful and appropriate purposes; it has implemented adequate technical and
organizational measures to secure this information; and it has provided the
means for data subjects to exercise their rights to access, rectification, and
erasure. For more information, go to the EU data protection rules.
GDPR FAQs
Q: What is covered under this section of the Privacy Notice?
A: This notice covers the following:
* Visitors from the EU or EEA, including the UK, who access a LUMEN website.
* When LUMEN processes Personal Information of or for business customers within
the scope of Article 3 of GDPR and LUMEN is acting as a Data Controller when
processing that Personal Information.
Q: What is LUMEN’s approach to cross-border data flows and the transfer of
personal data outside the EU?
LUMEN’s cross-border transfers of Personal Information from within the EU to
other countries generally are covered under EU Standard Contractual Clauses.
Whenever our services require us to transfer Personal Information subject to
GDPR, LUMEN will make the necessary contractual arrangements with our customers
to ensure compliant data transmission. If necessary, LUMEN will implement
supplementary measures to reduce or eliminate any risks to transfers of EU
Personal Information.
Q: How will LUMEN handle requests for summaries and diagrams of data flows?
A: LUMEN offers several products, many of which are customizable, to customers
in more than 60 countries, so we do not maintain universal summaries or diagrams
of data flows. Customers can gain an infrastructure-level view of how and where
the data flows from the relevant product documentation and each customer’s
specific network or solution design.
Q: Under what lawful basis (e.g., obtaining consent, legitimate interests, etc.)
will LUMEN process Personal Information under GDPR?
A: LUMEN may process your Personal Information under one or more of the
following lawful bases:
* You have given your consent for a specific purpose. You may withdraw your
consent at any time but doing so will impact our ability to provide services
or information to you.
* LUMEN has certain legitimate business interests in processing your Personal
Information, to include website functionality or personal or network
security.
* We process Personal Information on instructions from a customer, the data
controller.
* We are processing your Personal Information as a data controller in
accordance with Article 6 of GDPR or similar legal provisions.
Q: What rights do I have as a data subject?
A: In addition to the rights to receive notice and to revoke consent, data
subjects also may exercise the following rights:
* Right of access to Personal Information that LUMEN has on you.
* Right to rectification of the Personal Information that LUMEN has, whether it
is inaccurate or incomplete.
* Right to erasure in certain circumstances of the Personal Information that
LUMEN has.
* Right to restriction of processing your Personal Information under certain
circumstances.
* Right to data portability of your Personal Information under certain
circumstances.
* Right to object to LUMEN processing your Personal Information under certain
circumstances.
* Right to not be subjected to automated individual decision-making, under
certain circumstances.
To exercise these rights, please see “How can you access and control your
Personal Information?” above.
Q: What is GDPR’s effect on LUMEN’s specific products?
A: LUMEN has undertaken a review of our products to assess their potential for
processing personal data. In addition, we are committed to regularly reviewing
our products for this purpose. In most cases, LUMEN does not have access to
personal data, including information that is transmitted, stored, hosted, or
processed through a customer’s use of our products’ functions. However, whenever
necessary and consistent with the nature of our services, we will assist our
customers in meeting their obligations under the GDPR.
Q: What are LUMEN’s procedures for providing notice of data breaches?
A: LUMEN will provide notifications of breaches as required under Articles 33
and 34 of GDPR, and as agreed with our customers. When a breach is suspected,
LUMEN takes the following steps:
1. Determine whether a breach occurred;
2. Research and identify products the breach may affect;
3. Provide notification to any supervisory authorities and/or customers
affected by the breach.
LUMEN’s level of access to information affected by a breach, including the
specific data and data subjects, varies from product to product. As a result,
the amount of information in breach notifications will vary accordingly.
Q: What are LUMEN’s policies and procedures regarding data retention,
destruction, and/or return?
A: Whether or how much personal data LUMEN can return or destroy depends on the
functionalities of the product processing the data. For instance, we do not
access, host, store or process the content of messages or other information
traveling in our network, so we cannot return copies of such data.
However, when the data involves services where LUMEN operates as a processor,
such as information storage and hosting products, we will grant customers access
to the data for retrieval or destruction. In most of these cases, we do not have
access to information but will help customers as appropriate to address their
GDPR obligations relating to retention, destruction and retrieval of data
processed by LUMEN products. Typically, customers will have full control of
these activities through the tools and functionalities available with the
products.
Q: What GDPR-related language will appear in LUMEN contracts with customers?
A: Depending on the specific LUMEN product and customer arrangement, LUMEN acts
as a controller, processer, or both. As such, we will make the necessary
contractual arrangements to comply with GDPR. We will address general GDPR
obligations at the master agreement level. In specific cases of personal data
processing by our services, we will address contractual language as appropriate.
How can you contact us?
LUMEN and its affiliates are controllers for Personal Information we collect
from you as it relates to contacting you about our business products and service
offerings that your employer may be interested in. Our principal address for
the purposes of this Privacy Notice is:
PRIVACY OFFICE
CENTURYLINK LEGAL
100 CENTURYLINK DRIVE
MONROE LA 71203
You may also send an email to our Privacy Office at Privacy@centurylink.com.
If you have a privacy concern, complaint or question as it relates to your
Personal Information, please send an email to our Data Protection Officer
at DPO@centurylink.com. We will respond within 30 days.
How will changes to this Privacy Notice be communicated?
We will update this Privacy Notice when necessary to reflect changes in our
business, to reflect feedback we receive and as otherwise necessary to ensure it
remains accurate and complete. When we post changes to this Privacy Notice, we
will revise the date at the beginning of this Privacy Notice. If there are
material changes to this Privacy Notice or in how we collect or use your
Personal Information, we will notify you either by prominently publishing a
notice on our websites and/or by directly sending you an email notification if
we have your contact information. We will do this before such material changes
take effect. We encourage you to periodically review this Privacy Notice to
learn how we are protecting your Personal Information.
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