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 * 
 * Partnerships
   Partnerships Overview Solution Provider Program Technology Alliance Program
   Distributor Program
 * Resources
   Resource Library Events Blog Daily Live Product Demos Customer Success Center
   Security Resource Center
 * Customer Support
 * Contact
 * Login
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 * Products & Solutions
 * Why N-able
 * Engage
 * The Studio
 * Try it free

 * Products & Solutions
 * Why N-able
 * Engage
 * The Studio
 * Try it free

 * Partnerships
   * Partnerships Overview
   * Solution Provider Program
   * Technology Alliance Program
   * Distributor Program
 * Resources
   * Resource Library
   * Events
   * Blog
   * Daily Live Product Demos
   * Customer Success Center
   * Security Resource Center
 * Customer Support
 * Contact

 * Login

All pages


PRODUCTS & SOLUTIONS

SOLUTIONS

Emerging MSPs
One-to-three-person shops building their tech stack and business.
Growth MSPs
Established MSPs attacking operational maturity and scalability.
Enterprise Service Providers
National-level organizations growing their MSP divisions.
Internal IT departments
Corporate IT departments driving efficiency and security.

MONITORING & MANAGEMENT

N-central
Automate. Tackle complex networks. Monitoring and management built for scale.
RMM
Start fast. Grow at your pace. Powerful, easy monitoring and management.

BACKUP

Backup
Data protection for machines, apps, documents, and Microsoft 365 – from one
dashboard.

SECURITY

EDR
Defend against ransomware, zero-day attacks, and evolving threats with endpoint
detection and response.
Mail Assure
Leverage mail protection and archiving to keep your users safe from email
threats and downtime.
Passportal
Adopt and enforce best practices for password and documentation management with
ease.

TOOLS & SERVICES

MSP Manager
Increase helpdesk efficiency with a robust PSA, ticketing, reporting, and
billing management solution.
Take Control
Help support customers and their devices with remote support tools designed to
be fast and powerful.
Integrations
Get even more out of your products and solutions.
All Products
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2021 CRN Annual Report Card Winner


2021 CRN ANNUAL REPORT CARD WINNER

Ranking first in Product Innovation, Partnership and Managed and Cloud Services,
N-able exceeded peers in three of the four categories to secure the overall win
for the 2021 CRN ARC Award for Best in Class, MSP Platforms.
Read more

INTEGRATE WITH THE TOOLS YOU ALREADY USE

Microsoft Intune
Cisco Meraki
Liongard
View All Integrations

COMPANY

Why N-able
About us
Leadership
News & Press
Careers
Investors
All pages
Engage


ENGAGE

Accelerate forward—faster—with live boot camps, office hours, product demos, and
industry events. Find answers to your questions through blogs, product
information, and more.
Learn more

CONNECT

Events
Blog
Resource Library
Connect with us live

LEARN

Daily Live Product Demos
Partner Success Center



MSP BUSINESS SOFTWARE BOOST YOUR BUSINESS



Managing your business and providing excellent support shouldn’t bog you down.
MSP Manager’s ease of use will free your team to deliver on your promise of
great service.

 * Intuitive, lightweight ticketing with seamless RMM and N-central® platform
   integrations.
 * Painless time tracking with convenient timers and functionality for recurring
   tickets and appointments.
 * Closed-loop email with automatic ticket monitoring and routing, with a
   streamlined Microsoft 365 setup via OAuth.
 * Complete customer and knowledge management with a branded portal.
 * Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

Try it free Get a quote

 * MSP Manager
 * Challenges
 * Key benefits
 * Use cases
 * What’s included
 * Get started


WHAT WE HEAR

> "I like having the ability to collaborate with my team on tickets. MSP Manager
> provides time and expense tracking which helps us capture billable hours we
> had been missing previously."
> 
> Chris H., Security Analyst, Computer and Network Security




> "The integration with N-able RMM. Tickets are logged and closed automatically
> as issues are fixed via the RMM dashboard. We can view client notes, passwords
> or take control of a machine from the one website. It is simple to customize
> alerts for aging tickets or SLA's."
> 
> Steven R., Small Business

WE NEED TO SIMPLIFY TIME TRACKING AND TICKETING


WE NEED TO SIMPLIFY TIME TRACKING AND TICKETING

MSPs support dozens, hundreds, and thousands of end users. Support workflows
need to be crisp, communication must be smooth, and tracking—and billing—time
has to be easy and accurate.




IT’S HARD TO GET TECHS TO TRACK TIME


IT’S HARD TO GET TECHS TO TRACK TIME

Time tracking is not terribly exciting, but as a critical component of MSPs’
business metrics and an indicator of contract profitability, it’s important that
it’s easy to do so consistently.



> "I like having the ability to collaborate with my team on tickets. MSP Manager
> provides time and expense tracking which helps us capture billable hours we
> had been missing previously."
> 
> Chris H., Security Analyst, Computer and Network Security

WE SPEND TOO MUCH TIME AND ENERGY ON BILLING


WE SPEND TOO MUCH TIME AND ENERGY ON BILLING

Billing is an important part of an MSP’s business, but it takes away time from
serving clients or innovating services. There has to be a way to simplify it.




HOW WE BILL FOR SERVICES REQUIRES FLEXIBILITY


HOW WE BILL FOR SERVICES REQUIRES FLEXIBILITY

MSPs don’t always have a one-size-fits-all service model. They may bill by
incident, hourly, per user, per device, or via monthly recurring services—or any
combination of the above.




WE’RE TIRED OF USING MULTIPLE ADMINISTRATION TOOLS


WE’RE TIRED OF USING MULTIPLE ADMINISTRATION TOOLS

Logging in and out of admin tools takes time and makes it hard to get a total
picture of our business. We’d like an easier way to understand how healthy and
profitable we are.



> "The integration with N-able RMM. Tickets are logged and closed automatically
> as issues are fixed via the RMM dashboard. We can view client notes, passwords
> or take control of a machine from the one website. It is simple to customize
> alerts for aging tickets or SLA's."
> 
> Steven R., Small Business


KEY BENEFITS

> “MSP Manager is very intuitive and works as I would expect a good system
> would. A great feature for us is the ability to have multiple engineers
> collaborate on tickets. This improves our internal communications and enables
> customers to have visibility from the opening to closing of the ticket. It is
> great that the company has a site to upload suggestions on enhancements.”
> 
> Simon Hickson, Technical Manager, SCS Technology Solutions






INCREASE TECH EFFICIENCY


INCREASE TECH EFFICIENCY

Manage tickets more easily, capture previously unbilled time and expenses, and
empower your team to collaborate on tickets—all driving your company’s
productivity and revenues.



> “MSP Manager is very intuitive and works as I would expect a good system
> would. A great feature for us is the ability to have multiple engineers
> collaborate on tickets. This improves our internal communications and enables
> customers to have visibility from the opening to closing of the ticket. It is
> great that the company has a site to upload suggestions on enhancements.”
> 
> Simon Hickson, Technical Manager, SCS Technology Solutions

TIME TRACKING


TIME TRACKING

Start, pause, or add time to tickets or save and start a timer to start tracking
time. Quick sign-on, automated ticket routing, and real-time tracking make it
easy to process client requests.




STREAMLINE BILLING


STREAMLINE BILLING

Automatically and accurately track time and billing data with service packages.
Export data quickly to your accounting software to streamline invoicing.




GAIN FLEXIBILITY AND SCALABILITY


GAIN FLEXIBILITY AND SCALABILITY

Customize service offerings using our out-of-the-box service models. Bill per
incident, hourly, for monthly managed services, or all three—whatever makes
sense for your business.




INTEGRATED, SAFE CLOUD-BASED SOLUTION


INTEGRATED, SAFE CLOUD-BASED SOLUTION

N-able™ MSP Manager integrates with N-able RMM and N-able N-central to keep
assets in sync, and give you one-click remote sessions from asset lists or
tickets with Take Control.





USE CASES

> “What MSP Manager really gets to do is help us stay organized and prioritize
> tickets very quickly. I don’t want my team to worry about managing tickets. I
> want my team to worry about working on tickets, finding the root cause and
> keeping the customer happy. MSP Manager solves that problem."
> 
> Bart Zub, President, Digimite Technologies


ORGANIZE YOUR TICKETS AND PRIORITIZE QUICKLY

Focus on customer work. Create ticket queues to prioritize work for teams of
technicians. Your clients benefit too, with a branded portal where they can
submit tickets and check on their status.

 * Create workflows and routing rules to automate your help desk and help
   eliminate the risk of human error in your ticketing processes.
 * Create as many queues as needed based on the type of issue, or the
   technicians most qualified to handle the ticket, and send monitoring alerts
   to a dedicated queue.
 * Email customers from inside a ticket.

Try it free


TRACK TIME AND UPDATE TICKETS ON THE GO

Make it easier for your techs to track time. With the MSP Manager mobile app,
techs can access and record customer data and create and manage tickets,
streamlining work on-site.

 * Use the ticket timer to accurately track time spent working on issues for
   your customers.
 * Built-in timers can be started and paused with one click, and even stacked
   for when a tech is working on multiple tickets.
 * Give access to your technicians to their help desk right from their
   smartphone, allowing them to create and update tickets on the go.

Try it free

> “The second thing that MSP Manager helps us tremendously with is to deliver
> and drive our value to the customer on a monthly basis, based on its
> reporting. The customer does not necessarily understand that everything is
> automated in the backend, it is all about seeing what they are paying for.”
> 
> Bart Zub, President, Digimite Technologies


SHOW THE FULL SCALE OF THE WORK YOU’RE DOING

Work patching systems, running maintenance tasks, or monitoring backups is not
always visible to your customers. MSP Manager reporting helps show the work
being done by tracking the time spent on maintenance and backend tasks.

 * Integrate your ticketing system with your RMM to create tickets and add notes
   right from the RMM dashboard.
 * Generate automated tickets for platform tasks and easily add time to them.
 * Use reports showing time spent on tickets and help customers understand the
   value you’re delivering.

Try it free


SCHEDULE RECURRING TICKETS AND APPOINTMENTS

Manage your team’s work easily by creating a schedule, adding recurring tickets
and appointments for your customers, and keeping regular service and QBRs on
track.

 * Use recurring tickets to track time for monthly proactive maintenance or
   regular tasks your technicians need to complete.
 * Alert employees when a new ticket has been assigned to them.
 * Use your interactive, customizable dashboard to review data on tickets,
   assets, service items, knowledge, and customer data.

Try it free


AUTOMATE BILLING AND PROVIDE ACCURATE INVOICES

Avoid billing disputes with automated time tracking and ticket management.
Enable quick customer billing, batch invoicing, and exporting, and integrate it
with your existing accounting software.

 * Each invoice is exported based on the time tracked and the rates you set for
   service items to promote accuracy and help reduce billing questions.
 * Each invoice includes detailed information on service items, tickets, time
   entries, and expenses, so your clients know what they’re paying for.
 * Export your invoices to QuickBooks, QuickBooks Online, and Xero in a single
   batch.

Try it free


QUICKLY START A REMOTE SESSION TO A DEVICE

Remotely access your customers’ devices from your asset list as well as from
workspace pages when you need to perform complex tasks or access advanced
features quickly.

 * For accounts integrated with your RMM or N-central remote monitoring
   platform, you can start a remote session to a device, saving precious search
   time and clicks!

Try it free


WHAT’S INCLUDED


EXPLORE N-ABLE MSP MANAGER

N-able MSP Manager gives you the tools to improve customer service, maximize
team productivity—and drive revenues and profitability. This cloud-based service
handles the nuts and bolts of business, from time tracking and ticketing to
mobile support, billing, and reporting.

 * A single view of your business performance
 * A branded customer portal
 * Customizable dashboards
 * Time tracking and billing

 * Digital workflows and reporting
 * A mobile app for techs
 * Accounting software integration


SEE IT IN ACTION

> “Great help desk solution for small business. A cost-effective solution to
> help desk ticking including the ability to track time and reporting for
> billing purposes. It's great that multiple people can collaborate on tickets
> and you have the ability to communicate directly while your customers can
> follow progress made from the opening to closing of the ticket. The
> integration of the PSA with N-able RMM is a pro. I can simply sync the two and
> have my customers automatically imported into MSP Manager. I like having the
> ability to collaborate with my team on tickets. MSP Manager provides time and
> expense tracking which helps us capture billable hours we had been missing
> previously."
> 
> Chris H., security analyst, Computer & Network Security


WHY N-ABLE MSP MANAGER

Ticketing, tracking, and billing don’t have to be difficult or time-consuming.
N-able MSP Manager provides your team with the tools you need to serve clients,
maintain consistency, and optimize processes over time.

 * Intuitive, lightweight ticketing and billing solution for small to mid-sized
   MSPs
 * A simpler PSA to manage clients’ IT issues quickly and efficiently
 * Flexible and scalable
 * Integrates with your RMM to provide everything you need in a single digital
   workflow




WAYS TO GET STARTED

 * Try it free
 * Talk to sales
 * Get a quote


WAYS TO GET STARTED


GET HANDS-ON WITH OUR SOLUTION

 * No credit card required.
 * Login info sent directly to your email.
 * Access technical support during your trial.

Try it free


WAYS TO GET STARTED


CONNECT WITH OUR EXPERTS

 * Share your challenges and goals—and get targeted advice.
 * Learn how N-able MSP Manager can drive your profitability.
 * Get information on pricing.

Contact sales


WAYS TO GET STARTED


MOVE YOUR BUSINESS FORWARD

Tell us about your business; we’ll put together an N-able MSP Manager plan that
works for you.

Get a quote
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