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NATIONAL AGED CARE MANDATORY QUALITY INDICATOR PROGRAM EXPANDED

Published on 4 October 2022

Industry News
Providers will need to be reporting to the Federal Government on some new
quality indicators in the new year. [Source: iStock]

The National Aged Care Mandatory Quality Indicator Program (QI Program) has been
expanded to offer a new set of rules and requirements for aged care service
providers, commencing from mid-2023. 

In addition to the existing quality indicators, providers will be asked to
report on data such as hospitalisations, staff turnover and consumer
experience. 

The program, which requires Commonwealth-subsidised residential aged care
services to collect data and report on a set of quality indicators or standards
every three months, can offer useful information on the delivery of quality aged
care to service providers at a National, State and Territory level.

Aged care service providers are required to measure, monitor and report
important aspects of the quality of care they provide.


THE QUALITY INDICATORS 

The QI Program was updated and expanded on July 1, 2021, which now requires
service providers to collect data and report on pressure injuries, the use of
physical restraints, unplanned weight loss of aged care residents, falls and
major injuries, and medication management, including polypharmacy and
antipsychotic drugs.

Announced recently, the program is said to further expand from April 1, 2023,
with the implementation of six new quality indicators for residential aged
care. 

These indicators are said to relate to:

 * Activities of daily living – such as the percentage of care recipients who
   had a decline in activities of daily living
 * Incontinence care – such as care recipients who experienced
   incontinence-associated dermatitis
 * Hospitalisation – for residents who had one or more emergency department
   presentations
 * Workforce – like staff turnover
 * Consumer experience – For care recipients who report ‘good’ or ‘excellent’
   service experiences
 * Quality of life – For care recipients who report ‘good’ or ‘excellent’
   quality of life

The QI Program can provide nationally comparable data across residential care
services and create an evidence base to make quality improvement initiatives
simpler in the future.


YOUR RESPONSIBILITIES

Providers must submit quality indicator data no later than the 21st day of the
month after the end of each quarter through the Department of Health’s My Aged
Care service provider portal.

If you are a provider that uses another company to submit the data on your
behalf, it remains your responsibility for making sure the data is both accurate
and submitted by the required dates.

Reports on the quality indicators are published quarterly and annually on the
GEN Aged Care Data website by the Australian Institute of Health and Welfare
(AIHW).

Individual services cannot be identified in the data.


RIGHTS OF RESIDENTS AND THEIR LOVED ONES

Residents and their loved ones can submit a complaint to the Aged Care Quality
and Safety Commission about their experiences in aged care, the Commission then
should reach out to the provider about the issues raised.

A spot check may be conducted at the service to see if there are any other
problems of concern, and the Commission can request information from the
provider at any time about their compliance with the program.

Tags:
aged care
aged care providers
quality indicators
program
aged care services
residential aged care facilities
nursing homes
compliance
National Aged Care Mandatory Quality Indicator Program


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