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Submitted URL: https://go.talkdesk.com/ODQzLURPRS03MTgAAAGF6aoEKDOVpzmwrEWUBCu_CnVK5wcXZWGinaehBZPXxGNuEqQpIALSaWVGwhXo3a_xYrJnSuc=
Effective URL: https://www.talkdesk.com/resources/guides/best-practice-guide-customer-conversations/?utm_source=email&utm_medium=email&u...
Submission: On August 02 via api from US — Scanned from DE
Effective URL: https://www.talkdesk.com/resources/guides/best-practice-guide-customer-conversations/?utm_source=email&utm_medium=email&u...
Submission: On August 02 via api from US — Scanned from DE
Form analysis
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Text Content
SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER EXPERIENCE. REQUEST A DEMO PRODUCTS SOLUTIONS CUSTOMERS SUPPORT RESOURCES ABOUT -------------------------------------------------------------------------------- PRICING language: EN EnglishEnglish (Australia)English (Canada)English (Europe)English (New Zealand)English (Singapore)English (United Kingdom)EspañolEspañol (América Latina)DeutschFrançaisItalianoPortuguêsPortuguês (Brasil) SEARCHING FOR Or explore our suggestions. artificial intelligencechatcustomer experiencefinancialhealthcareinsuranceomnichannelretailsecurityvoicevirtual agent GET STARTEDEXPERIENCE A DEMOGET PRICING TALKDESK HANDBOOK DESIGNING CUSTOMER CONVERSATIONS: BEST PRACTICES DOWNLOAD HANDBOOK DOWNLOAD THE HANDBOOK. CountryUnited StatesAlbaniaArgentinaAustraliaAustriaBahamasBelgiumBoliviaBrazilBulgariaCanadaChileChinaColombiaCosta RicaCroatiaCzech RepublicDenmarkEl SalvadorEstoniaEthiopiaFinlandFranceFujiGermanyGreeceGuatemalaHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKenyaKoreaLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew ZealandNicaraguaNigeriaNorwayOther AfricaOther AmericasOther EuropeOther Middle EastPanamaPeruPhilippinesPolandPortugalPuerto RicoRepublic of CyprusRomaniaRussian FederationSaudi ArabiaSerbiaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTurkeyUkraineUnited Arab EmiratesUnited KingdomUruguayVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S. I would like…To speak to a CX specialistTo schedule a demoNothing else, I have all the information I need By registering, you agree with the processing of your personal data by Talkdesk as described in our Privacy Notice. DOWNLOAD According to Gartner, a high percentage of businesses will have abandoned their chatbots and virtual agent applications within a few years of their launch. But why? There are two main reasons for this: poor user experience and too many friction points. The way you design self-service customer conversations matters more than the artificial intelligence (AI) behind it, and even the best-designed virtual agents require care and feeding. With continued monitoring and maintenance of your virtual agent, you can increase customer self-service rates and customer satisfaction, as well as reduce interaction handle times and the cost per contact. In this handbook, you’ll learn how to put tried and tested conversation design principles into practice when implementing a virtual agent, such as: * The Do’s and Don’ts in conversation design. * User authentication best practices. * How to handle conversation errors. OTHER GUIDES. Guide CHECKLIST TO A SUCCESSFUL UCAAS/CCAAS INTEGRATION read more Guide VOICE BIOMETRICS FAQ read more Guide TALKDESK IDENTITY: SELF-SERVICE AUTHENTICATION ROI CALCULATOR read more Guide A BUYERS’ GUIDE TO SMART CUSTOMER EXPERIENCE INVESTMENTS read more Why Talkdesk * Customer Service * Sales * Pricing * Integrations * AppConnect * Customers Company * Leadership * Partners * Developers * News & Press * Events * Careers * Global Contacts * Sustainability Statement Solutions * Communications, Media & Internet * Financial Services & Insurance * Government & Education * Healthcare & Life Sciences * Retail & Consumer Goods * Transportation & Hospitality Product * Product Demo * Omnichannel Engagement * Workforce Engagement * Customer Experience Analytics * Employee Collaboration Resources * Blog * Engineering Blog * Demo Center * Talkdesk CXTalent * Knowledge Base * Talkdesk Academy * Developer Documentation Terms of ServiceTerms of UsePrivacy NoticeForward-Looking StatementTransparency in Supply Chains StatementInformation Security NoticeCookie Policy 201 Spear Street, Suite 1100, San Francisco, CA 94105 © 2022 Talkdesk