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 * EN
 * |
 * DE

 * * About Us
   * Markets
   * Management Board
   * ESG Reporting
   * Compliance
   * - Business Code of Conduct
   * - Business Code of Ethics
   * - Sustainable Sourcing Policies
   * - Whistleblowing
   * Own Labels
   * Security
   * Conferences
 * * Tech Services
   * Brand Relations & Retail Media
   * ABOUT YOU COUPA
   * Multi Channel Fulfillment
 * * Wholesale
   * Fulfillment by ABOUT YOU
   * Drop Shipping
   * Success Stories
 * * Our Culture
   * Our Jobs
   * Our Departments
   * - Tech & Development
   * - Online Marketing & CRM
   * - Business
   * - Brand Marketing & Content
   * - Fashion
   * Trainee Programm
   * Create Job Alert
 * * Press releases
   * Press Material
   * Campaign Material
   * Press Contact
 * * About Us
   * Listing
   * Share
   * News
   * Financial Publications
   * Media Board
   * Financial Calendar
   * Governance
   * Annual General Meeting
   * Contact


(JUNIOR) OPERATIONS MANAGER BULGARIA (M/F/D)

 * Contract Type: Experienced
 * Start Date: as soon as possible
 * Location: Hamburg

Working closely with our Business Development team as well as all operational
teams, the International Markets team is involved in the entire development
process – from identifying new markets to the scaling of existing markets. If
you know one of our target markets by heart and already have some business
knowledge achieved through first-hand experience in an e-commerce business or
fashion, you are the perfect fit for the team.

As a (Junior) Operations Manager Bulgaria (m/f/d) you will be in charge to
ensure operational excellence across the entire customer journey of our
bulgarian-speaking shops.


RESPONSIBILITIES

 * Daily monitoring of the KPIs within the customer experience and operational
   space and based on this initiating conversations with responsible
   stakeholders e.g. in logistics or customer service to ensure operational
   excellence in our Bulgarian shops

 * Translation and localization of various texts from German and English for the
   Bulgarian audience (eg. sales campaigns, newsletters, push notifications,
   fashion content, marketing materials)
 * Quality assurance across app, desktop and our mobile shops and testing of new
   features
 * Competitor monitoring & benchmarking (track sale campaigns, collaborations
   with celebrities and influencers, newsletter and push notifications strategy,
   services)
 * Community management (engage with our community, respond to app reviews,
   understand our customers’ pain points)
   
   


REQUIREMENTS

 * A first work experience in areas such as operations, linguistics, or related
   fields

 * Good MS Office skills (especially Excel)
 * Native speaker competence in Bulgarian language (oral & written)
 * Fluency in English (oral & written) & basic german skills (better german
   beneficial)
 * Good communication & stakeholder management skills
   
   


BENEFITS

 * Hybrid working

 * Fresh fruit every day

 * Sports courses

 * Exclusive employee discounts

 * Free drinks

 * Language courses

 * Company parties

 * Mobility subsidy

 * Central Location

 * Flexible Working Hours

 * Company pension

 * Dog-friendly office

 * AY Academy

 * Feedback Culture

 * Job Bikes

Because of our strong growth, new challenges and possibilities arise all along
to further develop oneself and the company. Our team consists of people from
different areas of expertise – fashion, marketing, business and tech – we are
driven and united by our passion. We motivate and support each other, we share
our know-how and we are open towards different opinions and new ideas.

We are looking forward to receiving your application – preferably via our online
application portal! Thus, we can ensure a faster process and for you it is very
easy to upload your application documents. :-)


HR CONTACT

 * Lily
   
   Recruiting
   
   Ask a question!

{"category":"Business","target":"Experienced","title":"(Junior) Operations
Manager Bulgaria (m\/f\/d)","id":26017}
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 * Senior Legal Counsel (m/w/d)
   Legal | HQ Hamburg or remote within Germany
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