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Text Content

Liberty Mutual Insurance logo



MY BUSINESS ONLINE

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Phone: 1-877-688-8254
Email: Liberty.Support@LibertyMutual.com
Monday through Friday, 8 a.m. to 8 p.m. ET
By logging into eService you are agreeing to our Electronic Delivery Policy
Documents Terms and Conditions and consent to receive documents electronically.
Liberty Mutual Insurance logo

© 2023 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116 | 36 USC
220506

Liberty Mutual is an Equal Opportunity Employer and an Equal Housing Insurer

Privacy Policy | Terms & Conditions

Your California Privacy Choices | Do Not Sell or Share My Personal Information
(CA Residents Only)




TERMS AND CONDITIONS

ELECTRONIC DELIVERY OF POLICY DOCUMENTS TERMS AND CONDITIONS

If you wish to receive a paperless Policy which will be sent via Electronic
Delivery, instead of by Mail Delivery, you must agree to the following Paperless
Policy Terms and Conditions (“Paperless Terms and Conditions”).

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY CLICKING “I AGREE” YOU
AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE PAPERLESS TERMS AND
CONDITIONS ARE SUBJECT TO CHANGE, FROM TIME TO TIME, IN OUR SOLE DISCRETION. WE
RECOMMEND YOU REVIEW THEM PERIODICALLY FOR ANY CHANGES. IF YOU DO NOT AGREE WITH
THESE PAPERLESS TERMS AND CONDITIONS, PLEASE DO NOT CLICK “I AGREE”.

You represent that you have the authority to act on behalf of the Account and,
should you consent to receive Policy Documents electronically, you understand
and agree that you do so on behalf of the Account. If you wish to receive a
Policy by Electronic Delivery on behalf of one or more designated Named Insureds
but not on behalf of the Account, do NOT select “I AGREE” at the bottom of these
Paperless Terms and Conditions. Instead, you should contact your agent or
broker. For purposes of these Paperless Terms and Conditions, the following
definitions apply:

“Account” means Named Insured, as well as any affiliated Named Insureds whose
Policy is viewable using active login credentials for My Business Online or
listed as Named Insureds on the Polic(ies).

“Mail Delivery” means delivery via regular mail to the address shown in the
Declarations page of the Policy.

“Paperless Delivery” means either, at our discretion, (i) delivery of your
Policy via e-mail or as an attachment to an e-mail; or (2) delivery via an
e-mail with a link to the specified document on a particular website (i.e. My
Business Online) with the use of a username and password.

“Policy” or “Policies” means the insurance policy or policies issued to the
Account, including, but not limited to policy jackets, endorsements and
declarations pages, important notices, automobile id cards, change declarations,
consumer bills of rights, newsletters, information about your policy, certain
underwriting documentation, applications, questionnaires, surveys, and any other
documents related to the Policy or Policies.

Your consent to Paperless Delivery will remain in effect and will apply to all
future renewals, continuations, replacements and changes to any Policy(ies)
unless:

You withdraw your consent in accordance with these Paperless Terms and
Conditions; or

We terminate, for any reason, the ability for you to receive Policy Documents
electronically.

We are not liable for any loss, liability, cost, expense or claim arising out of
these Paperless Terms and Conditions or your election to receive your Policy by
Electronic Delivery.

Email Address of Record

At the time you elect to receive a Policy by Paperless Delivery, you will need
to designate an email address ("Email Address of Record") to use for Paperless
Delivery. An Email Address of Record must be the email address of a Named
Insured who has authority to act on behalf of the Account.

You can change or update an Email Address of Record by logging into My Business
Online and updating it under the Manage Preferences option. We will not be
liable for any loss, liability, cost, expense or claim arising out of an
incorrect Email Address of Record.

How to Withdraw Consent

You may withdraw your consent to receive Paperless Delivery of your Policy by
logging into My Business Online and updating your preferences by selecting
‘Manage Paperless Delivery’ on the Policy Documents tab, or by contacting
Liberty Mutual Insurance. At our option, we may treat your provision of an
invalid Email Address of Record or the subsequent malfunction of a previously
valid Email Address of Record, as a withdrawal of your consent to receive to
receive your Policy by Paperless Delivery. We will not impose any fee to process
the withdrawal of your consent. A withdrawal of your consent will be effective
only after we have had a reasonable period of time to process your request.

Time for Enrollment, Changes or Withdrawal of Consent to Become Effective

It may take a period of time for us to process your enrollment for a paperless
Policy, process a change to an Email Address of Record or process any request to
withdraw consent to receive your Policy by Paperless Delivery. We will send your
Policy to you by Mail Delivery until we process your consent. Changes to any
Email Address of Record or withdrawal of your consent to receive a paperless
Policy are not effective until we process the change. We will continue to send
your Policy to the Email Address of Record until any change becomes effective.

Hardware and Software Requirements

In order to access, view and retain your Policy that we make available to you,
you must: have a device that will connect to the Internet, access to an e-mail
account and access to an internet browser. We will update you if there are any
changes to the hardware or software requirements that could impact your
receiving a paperless Policy.

By providing consent to receive your Policy by Paperless Delivery, you
acknowledge that you have the minimum hardware and software requirements listed
in this section.

Modification and Termination by Us

We reserve the right, in our sole discretion, to discontinue Paperless Delivery,
or to terminate or change these Paperless Terms and Conditions at any time. We
will provide you with notice of any such termination or change if required by
law.

Communications in Writing

All communications in either electronic or paper format from us to you will be
considered "in writing." You should print or download for your records a copy of
your Policy and these Paperless Terms and Conditions.

Paper Documents

You may request a paper copy of your Policy Documents at any time at no
additional charge by contacting Liberty Mutual Insurance.

Governing Law

You acknowledge and agree that your consent to transact electronic business is
being provided in connection with a transaction affecting interstate commerce
that is subject to the federal Electronic Signatures in Global and National
Commerce Act, and your state's Uniform Electronic Transactions Act law as
applicable.

By selecting “Accept,” you elect to receive your Policy by Paperless Delivery
and agree to these Paperless Terms and Conditions.

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