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Submitted URL: https://cdn.eu1.exponea.com/m-s/e/.eJxtjrFKw0AAhkFwqQqSSZx0cdJccjVpGxx0dHQQSks5LncXcjaXO-4uKSlFfQEHHQQddBJ01AfwEVxFcHJ3EHwAa...
Effective URL: https://www.marksandspencer.com/ae/customer-service/privacy-security/privacy-policy.html?xnpe_tifc=xIhshFojxDH84fnZOkojb9psafeWa...
Submission: On December 05 via api from AE — Scanned from DE
Effective URL: https://www.marksandspencer.com/ae/customer-service/privacy-security/privacy-policy.html?xnpe_tifc=xIhshFojxDH84fnZOkojb9psafeWa...
Submission: On December 05 via api from AE — Scanned from DE
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Autograph
Pure Cashmere Crew Neck Jumper
AED 499 - AED 549
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Autograph
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AED 499 - AED 549
Offer
Autograph
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AED 549 - AED 599
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M&S Collection
3pk Wired Full Cup Minimiser Bras C-H
AED 199
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Women's Checked Family Christmas Pyjama Set
AED 189
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2pk Heatgen™ Thermal Light Long Sleeve Tops
AED 159
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M&S Collection
Heatgen™ Maximum Thermal Long Sleeve Top
AED 179
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M&S Collection
Heatgen™ Maximum Thermal Long Johns
AED 179
Offer
M&S Collection
Men's Disco Santa Family Christmas Pyjama Set
AED 159
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M&S Collection
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AED 79
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M&S Collection
Heatgen™ Thermal Long Johns (2-14 Yrs)
AED 55
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M&S Collection
2pk Heatgen™ Thermal Vests (2-14 Yrs)
AED 79
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M&S Collection
Kids' Disco Santa Family Christmas Pyjama Set (1-16 Yrs)
AED 79
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M&S Collection
Egyptian Cotton Luxury Towel
AED 11 - AED 119
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AED 19 - AED 99
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M&S Collection
Pure Cotton 300 Thread Count Duvet Cover
AED 299 - AED 499
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Suggested for you
Offer
Autograph
Pure Cashmere Crew Neck Jumper
AED 499 - AED 549
Offer
Autograph
Pure Cashmere Crew Neck Cardigan
AED 499 - AED 549
Offer
M&S Collection
Heatgen™ Maximum Thermal Long Sleeve Top
AED 179
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Nobody's Child
Organic Cotton Shirred Midi Smock Dress
AED 449
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Triumph
True Shape Sensation Non Padded Underwired Minimiser Bra C-G
AED 109 - AED 299
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Triumph
Doreen X Non Wired Full Cup Bra C-J
AED 239 - AED 269
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Free home delivery over AED 200 |Delivery Details |Extended Christmas Returns
M&S CUSTOMER PRIVACY POLICY
Marks and Spencer plc is a company registered in England and Wales which is part
of the M&S group of companies (collectively referred to as "M&S", "we" or "us"
in this policy).
OVERVIEW
Maintaining the security of your data is a priority at M&S, and we are committed
to respecting your privacy rights. We pledge to handle your data fairly and
legally at all times. M&S is also dedicated to being transparent about what data
we collect about you and how we use it.
This policy, which applies to personal data collected via the M&S website at
here aimed at customers in United Arab Emirates (the “Website”) whether, you use
your mobile device or go on line, provides you with information about:
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained; and
- your legal rights relating to your personal data.
* • HOW WE USE YOUR DATA
* • WHAT PERSONAL DATA DO WE COLLECT?
* • HOW WE PROTECT YOUR DATA
* • WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
* • YOUR RIGHTS
* • LEGAL BASIS FOR USING DATA
* • CONTACT INFORMATION
* • THIRD PARTY SITES AND MICROSITES
* • UPDATES
HOW WE USE YOUR DATA
GENERAL
M&S (and trusted partners acting on our behalf) use your personal data:
* - to provide goods and services to you;
* - to make a tailored website available to you;
* - to manage any registered account(s) that you hold with us;
* - to verify your identity;
* - for crime and fraud prevention, detection and related purposes;
* - with your agreement, to contact you electronically about promotional offers
and products and services which we think may interest you;
* - for promotional and marketing purposes and to tailor and personalise
products and services;
* - to train and manage our people and develop products and services;
* - for customer insight and market research purposes - to better understand
your needs;
* - to enable M&S to manage customer service interactions (including refunds)
with you; and
* - where we have a legal right or duty to use or disclose your information
(for example in relation to an investigation by a public authority or in a
legal dispute).
OUR FULFILMENT PARTNER – GLOBAL E
Our international sales facilitation and fulfilment partner is Globale U.K.
Limited (“Global-E”), a company registered in England and Wales (company
registration number 08632376) whose registered office is at 2nd Floor, 167-169
Great Portland Street, London, W1W 5PF.
If you purchase products from this Website, your personal data will be collected
and used by Global E for the purposes of fulfilling your order and delivering
products to you. This Privacy Policy only relates to the use of your data by M&S
Please refer to the privacy policy of Global E for further details on how your
personal data will be used by them.
OUR FRANCHISE PARTNER – AL-FUTTAIM SONS COMPANY LLC
Our international franchise partner is Al-Futtaim Sons Company LLC, a company
incorporated in United Arab Emirates, whose registered office is at PO Box 7976,
Dubai, UAE, together with any group companies (“AFG”).
If you purchase products from this Website, your personal data may be used by
AFG for the purposes of fulfilling your order and delivering products to you if
you choose to collect or return your order in stores located in United Arabs
Emirate. This policy only relates to the use of your data by Marks and Spencer.
Please refer to the privacy policy of AFG at http://www.alfuttaim.com for
details of how they use your data
SPARKS AND OTHER MARKETING
PROMOTIONAL COMMUNICATIONS
M&S uses your personal data to send you promotional messages by email, text and
other electronic communication channels (with your consent) and may send you
postal mail to update you on the latest M&S offers.
If you have consented to receive marketing communications from AFG, your
personal contact details and information about your transactions on this Website
will be shared by M&S with AFG for marketing purposes and customer research and
analysis.
M&S and AFG aims to update you about products & services which are of interest
and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any
time, by:
1. 1. changing marketing preferences via your M&S account;
2. 2. making use of the simple “unsubscribe” link in emails or the “STOP”
number for texts; and/or
3. 3. contacting M&S via the contact channels set out in this Policy.
SPARKS
If you are a member of Sparks, we may collect data directly from you, as well as
analysing your browsing and purchasing activity, both on-line and in store, and
your responses to marketing communications. The results of this analysis,
together with other demographic data, allows us to ensure that we contact you
with information on products and offers that are relevant to you. To do so, we
use software and other technology (automated processing).
ON-LINE ADVERTISING
If you visit our websites, you may be served personalised advertisements for M&S
branded products and services whilst using other websites (including social
media platforms). Any advertisements you see will relate to products you have
viewed whilst browsing our websites on your computer or other devices, or which
we believe are of interest to you.
These advertisements are provided by M&S via market leading specialist providers
using ‘cookies’ and similar technologies placed on your computer or other
devices (see further information on the use of cookies in our Cookie Policy).
You can remove or disable cookies at any time - see below for further
information.
SHARING DATA WITH THIRD PARTIES
OUR SERVICE PROVIDERS AND SUPPLIERS
In order to make certain services available to you, we may need to share your
personal data with our franchise partner AFG and some of our service partners.
These include IT, delivery and marketing service providers and fraud prevention
and identification partners.
M&S only allows its service providers to handle your personal data when we have
confirmed that they apply appropriate data protection and security controls. We
also impose contractual obligations on service providers relating to data
protection and security, which mean they can only use your data to provide
services to M&S and to you, and for no other purposes.
OTHER THIRD PARTIES
Aside from our service providers, M&S will not disclose your personal data to
any third party, except as set out below. We will never sell or rent our
customer data to other organisations for marketing purposes.
We may share your data with:
* - our carefully selected partners who provide ‘M&S’ branded products and
services including AFG (for example energy suppliers), for direct marketing
purposes if we have your consent to do so;
* - credit reference agencies, banks and payment card issuers (such as Visa,
Mastercard and American Express)
* - M&S Bank for the purposes of facilitating sign up to Sparks Pay (although
this data will only be used by M&S Bank if you sign up for Sparks Pay and
thereafter M&S Bank will be data controller);
* - Third party marketing partners, including Google, Meta (which owns Facebook
and Instagram) or TikTok to deliver advertising to you if you are using
Google or registered with one or more of those social media platforms (see
further information on Social Media platforms below).
* - a business with acquires all or part of the M&S business, as set out
further below
* - governmental bodies, regulators, law enforcement agencies, courts/tribunals
and insurers where we are required to do so: -
* - to comply with our legal obligations;
* - to exercise our legal rights (for example in court cases);
* - for the prevention, detection, investigation of crime or prosecution of
offenders; and
* - to safeguard and protect our employees, customers or other individuals.
SOCIAL MEDIA PLATFORMS: FACEBOOK, INSTAGRAM AND TIKTOK
If you have an account with a Meta platform (such as Facebook or Instagram) or
TikTok, and accept cookies on our website, your personal data, including
purchasing and browsing activity, will be shared with them. ‘Meta’ includes Meta
Platforms, Inc (a US company) and other Meta Group companies. ‘TikTok’ includes
TikTok Information Technologies UK Limited, in the UK, and TikTok Technology
Limited, in Ireland. This data is shared so the social media companies can serve
tailored advertisements to you (including relevant M&S products and services)
when you are using their platforms and apps
For certain data processing activities, Meta and /or TikTok will be acting as a
data controller using data solely for their own purposes. In some circumstances,
they will be acting as joint data controller with M&S and/or our franchise
partners. Further information on how Meta and TikTok handle your personal data,
including the legal basis for data processing and how you can exercise your data
subject rights against them, is set out in their Privacy Policies at the links
below:-
We have agreed that M&S is responsible for providing data subjects with the
information set out above, and agreed that between the parties, Facebook Ireland
is responsible for enabling data subjects’ rights under Articles 15-20 of the
GDPR with regard to the personal data stored by Facebook Ireland after the joint
processing.
META | PRIVACY CENTRE | MANAGE YOUR PRIVACY ON FACEBOOK, INSTAGRAM AND MESSENGER
| FACEBOOK PRIVACY
TIKTOK PRIVACY POLICY
As required under data privacy laws, M&S and our Partners has entered into
agreements with Meta and TikTok which determine the parties’ respective
responsibilities for compliance with the obligations under the UK General Data
Protection Regulation (UK GDPR) relating to the joint processing. These
agreements are referred to as the Controller Addendum, for Meta and the Joint
Controller Terms, for TikTok.
We have agreed that M&S is responsible for providing data subjects with the
information set out above, and that, Meta and / or TikTok respectively are
responsible for enabling data subjects’ rights under Articles 15-20 of the UK
GDPR with regard to the personal data stored by Meta and/or TikTok after the
joint processing.
For more information on how our partners handle your personal data and their use
of social media platforms can be found here
MERGERS AND TAKEOVERS
In the event that a separate business acquires all or part of our business or
its assets, for example in the context of a merger or takeover, we may need to
disclose your personal data to that company, so they can continue to provide
services to you. In this situation, your data will only be used by the other
business for the purposes set out in this Policy.
In certain circumstances, it is possible that your personal data could be
transferred to a company with whom we’re discussing selling or transferring all
or part of the M&S business, but only where strictly necessary for the
evaluation of the transaction. If this happens, the data will be kept secure and
confidential and will be deleted if the business sale does not go ahead.
INTERNATIONAL TRANSFERS
To deliver products and services to you, it is sometimes necessary for M&S to
transfer your data outside of the European Economic Area to jurisdictions which
have less stringent data protection laws to protect personal data . This will
typically occur when we use overseas service providers located outside the
European Economic Area (EEA) or if you are based overseas and outside the
EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data
protection law and all personal data will be secure. Our standard practice is to
use ‘standard contractual clauses’ which have been formally approved by the
European Commission and the relevant UK authorities for such transfers. Those
clauses can be accessed here
HOW LONG DO WE KEEP YOUR DATA?
We will not retain your data for longer than necessary for the purposes set out
in this Policy. Different retention periods apply for different types of data,
however the longest we will normally hold any personal data is 7 years.
WHAT PERSONAL DATA DO WE COLLECT?
M&S may collect the following information about you:
* - your name, age/date of birth and gender;
* - your contact details: postal address including billing and delivery
addresses, telephone numbers (including mobile numbers) and e-mail address;
* - purchases and orders made by you;
* - your on-line browsing activities on M&S websites;
* - your password(s);
* - CCTV and other images;
* - when you make a purchase or place an order with us, your payment card
details;
* - your communication and marketing preferences;
* - your interests, preferences, feedback and survey responses;
* - your location;
* - your correspondence and communications with M&S; and
* - other publicly available personal data, including any which you have shared
via a public platform (such as a Twitter feed or public Facebook page).
Our websites are not intended for children and we do not knowingly collect
data relating to children.
This list is not exhaustive and, in specific instances, we may need to
collect additional data for the purposes set out in this Policy. Some of the
above personal data is collected directly, for example when you set up an
on-line account on our websites, or send an email to our customer services
team. Other personal data is collected indirectly, for example your browsing
or shopping activity. We may also collect personal data from third parties
who have your consent to pass your details to us, or from publicly available
sources.
HOW WE PROTECT YOUR DATA
OUR CONTROLS
M&S is committed to keeping your personal data safe and secure.
Our security measures include: -
* - encryption of data;
* - regular cyber security assessments of all service providers who may
handle your personal data;
* - regular scenario planning and crisis management exercises to ensure we
are ready to respond to cyber security attacks and data security
incidents;
* - daily penetration testing of systems;
* - security controls which protect the entire M&S IT infrastructure from
external attack and unauthorised access; and
* - internal policies setting out our data security approach and training
for employees.
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
M&S will never ask you to confirm any bank account or credit card details via
email. If you receive an email claiming to be from M&S asking you to do so,
please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that
you always log out and close the website browser when you complete an online
session.
In addition, we recommend that you take the following security measures to
enhance your online safety both in relation to M&S and more generally:-
- keep your account passwords private. Remember, anybody who knows your
password may access your account.
- when creating a password, use at least 8 characters. A combination of
letters and numbers is best. Do not use dictionary words, your name, email
address, or other personal data that can be easily obtained. We also
recommend that you frequently change your password. You can do this accessing
your account, clicking ‘your account’, clicking ‘your data’ and selecting
‘change password’.
- avoid using the same password for multiple online accounts.
YOUR RIGHTS
You have the following rights:
* 1. The right to ask for a copy of personal data that we hold about you
(the right of access);
* 2. The right (in certain circumstances) to request that we delete personal
data held on you; where we no longer have any legal reason to retain it
(the right of erasure or to be forgotten);
* 3. The right to ask us to update and correct any out-of-date or incorrect
personal data that we hold about you (the right of rectification);
* 4. The right to opt out of any marketing communications that we may send
you and to object to us using / holding your personal data if we have no
legitimate reasons to do so (the right to object);
* 5. The right (in certain circumstances) to ask us to ‘restrict processing
of data’; which means that we would need to secure and retain the data for
your benefit but not otherwise use it (the right to restrict processing);
and
* 6. The right (in certain circumstances) to ask us to supply you with some
of the personal data we hold about you in a structured machine-readable
format and/or to provide a copy of the data in such a format to another
organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using
the contact details set out below.
Phone: 0333 014 8555;
e-mail : customer.dpo@customersupport.marksandspencer.com
LEGAL BASIS FOR USING DATA
We are required to set out the legal basis for our ‘processing’ of
personal data.
Click here for further information
LEGAL BASIS FOR M&S PROCESSING CUSTOMER PERSONAL DATA
GENERAL
M&S collects and uses customers’ personal data because it is necessary
for:
* - the pursuit of our legitimate interests (as set out below);
* - the purposes of complying with our duties and exercising our rights
under a contract for the sale of goods to a customer; or complying with
our legal obligations.
* - complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing
personal data in relation to sending direct marketing communications to
customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is
the only legal basis for processing, we will cease to process data after
consent is withdrawn
OUR LEGITIMATE INTERESTS
The normal legal basis for processing customer data, is that it is
necessary for the legitimate interests of M&S, including:-
* - selling and supplying goods and services to our customers;
* - protecting customers, employees and other individuals and maintaining
their safety, health and welfare;
* - promoting, marketing and advertising our products and services;
* - sending promotional communications which are relevant and tailored to
individual customers (including administering the Sparks loyalty
scheme);
* - understanding our customers’ behaviour, activities, preferences, and
needs;
* - improving existing products and services and developing new products
and services;
* - complying with our legal and regulatory obligations;
* - preventing, investigating and detecting crime, fraud or anti-social
behaviour and prosecuting offenders, including working with law
enforcement agencies;
* - handling customer contacts, queries, complaints or disputes;
* - managing insurance claims by customers;
* - protecting M&S, its employees and customers, by taking appropriate
legal action against third parties who have committed criminal acts or
are in breach of legal obligations to M&S;
* - effectively handling any legal claims or regulatory enforcement
actions taken against M&S;
* - fulfilling our duties to our customers, colleagues, shareholders and
other stakeholders; and
* - managing corporate transactions, including selling or transferring
any parts of our business to third parties, acquiring new businesses,
entering into mergers or undertaking corporate restructuring activity.
SENSITIVE TYPES OF INFORMATION
In exceptional circumstances, M&S may need to hold and/or use the
following types of personal information about a customer:
* • race or ethnicity
* • political, religious or philosophical beliefs
* • trade union membership
* • health data
* • genetic or biometric data
* • sex life or sexual orientation
* • criminal convictions or criminal offences
These categories of personal data are subject to additional legal
safeguards under the legislation, and we are required to set out the legal
basis for processing this data. The legal bases which we are likely to
rely on, and which are set out in detail in the UK Data Protection Act
2018, are that:-
* • we have obtained consent (including explicit consent where required) for
the processing;
* • the processing is necessary:-
for preventing or detecting unlawful activities or protecting the public
from dishonesty, malpractice and/or other improper actions
to protect children or other people at risk of harm or neglect and / or
those who are physically or mentally ill or disabled; in connection with
our (or your) legal rights or duties relating to employment, social
security and social protection;
for legal disputes and claims;
for protecting the vital interests of individuals; or
for assisting certain regulators;
* • the personal data has been made public by the individual it relates to.
COOKIES
Our websites use cookies, and similar technologies such as pixels and
beacons, to collect information. This includes information about browsing
and purchasing behaviour by people who access our websites. It also
includes information about pages viewed, products purchased, the customer
journey around our websites and whether marketing communications are
opened. Detailed information is set out in our Cookie Policy.
COOKIES POLICY
What are cookies?
Like most websites, M&S websites use cookies to collect information.
Cookies are small data files which are placed on your computer or other
devices (such as smart ‘phones or ‘tablets’) as you browse this website.
They are used to ‘remember’ when your computer or device accesses our
websites. Cookies are essential for the effective operation of our
websites and to help you shop with us online. They are also used to tailor
the products and services offered and advertised to you, both on our
websites and elsewhere.
INFORMATION COLLECTED
Some cookies collect information about browsing and purchasing behaviour
when you access this website via the same computer or device. This
includes information about pages viewed, products purchased and your
journey around a website. We do not use cookies to collect or record
information on your name, address or other contact details. M&S can use
cookies to monitor your browsing and purchasing behaviour.
HOW ARE COOKIES MANAGED?
The cookies stored on your computer or other device when you access our
websites are designed by:
* M&S, or on behalf of M&S, and are necessary to enable you to a make
purchases on our website;
* Third parties who assist us in detecting and preventing fraud;
* Third parties who participate with us in marketing programmes; and
* Third parties who broadcast web banner advertisements on behalf of M&S.
WHAT ARE COOKIES USED FOR?
The main purposes for which cookies are used are: -
1. For technical purposes essential to effective operation of our
websites, particularly in relation to on-line transactions and site
navigation.
2. For M&S to market to you, particularly web advertisements and targeted
updates.
3. To help M&S detect and prevent fraud through web and social media
advertising.
4. To enable M&S to collect information about your browsing and shopping
patterns, including to monitor the success of campaigns, competitions
and find out if promotional communications have been opened.
5. To enable M&S meet its contractual obligations to make payments to
third parties when a product is purchased by someone who has visited
our website from a site operated by those parties.
ACCESSIBILITY AND DURATION OF COOKIES ON YOUR DEVICE(S)
Cookies will remain on your device for various lengths of time dependant
on their type and purpose. Some cookies may only be used throughout the
duration of the visit and others may persist over time to enable us to
view how you interact with our services.
Persistent cookies are a category of cookies which remain on your device
over time, they will be retained for no longer than is necessary for our
purposes outlined in the Cookie Policy. In general, cookies will not be
retained for more than 18 months. In exceptional cases, cookies may be
retained for longer but only if required and following appropriate
internal sign off..
In some cases, these cookies are accessible by third parties who help
deliver these services. Further information surrounding accessibility by
third parties and their purposes are set out in our Cookie Policy.
HOW DO I DISABLE COOKIES?
When you first enter our websites, you will be shown a pop-up cookie
notification banner. The banner informs the user that our site uses
cookies and similar technologies. You will have the option to “Accept all
Cookies” or “Reject Cookies” within the cookie notification banner. When
you click “Accept all Cookies”, we deem you to have consented to
non-essential cookies unless you have disabled them using your browser
settings.
Note - if you have already consented to cookies on our website, you can
change your preferences at any time by clearing cookies from your browser
and re-entering our site. This will cause the pop-up banner to re-display,
and you can choose to use the site(s) without consenting to cookies.
If you want to disable cookies you can also change your website browser
settings to reject cookies. How you can do this will depend on the browser
you use. Further details on how to disable cookies for the most popular
browsers are set out below: -
FOR MICROSOFT INTERNET EXPLORER:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
FOR GOOGLE CHROME:
1. Choose Settings> Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”
FOR SAFARI:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”
FOR MOZILLA FIREFOX:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
FOR OPERA 6.0 AND FURTHER:
1. Choose the menu Files”> “Preferences”
2. Privacy
WHAT HAPPENS IF I DISABLE COOKIES?
This depends on which cookies you disable, but in general the websites may
not operate properly if cookies are switched off. If you only disable
third party cookies, you will not be prevented from making purchases on
our sites. If you disable all cookies, you will be unable to complete a
purchase on our sites.
DATA PROTECTION OFFICER
Our Data Protection Officer helps us to ensure we protect the personal
data of our customers (and others) and comply with data protection
legislation.
If you have any questions about how M&S uses your personal data that are
not answered here, or if you want to exercise your rights regarding your
personal data, please contact our Data Protection Officer’s team by
* • phone: 0333 014 8555;
* • e-mail: customer.dpo@customersupport.marksandspencer.com or
You have the right to lodge a complaint with the Information
Commissioner’s Office. Further information, including contact details, is
available at https://ico.org.uk.
THIRD PARTY SITES AND MICROSITES
For information about how personal data collected via our UK website or UK
stores is used please visit our UK Privacy Policy.
UPDATES
This policy was last updated in October 2023
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