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BROWSE HELP BY CATEGORY

 * Ticket refunds and changes

 * Train times, delays and disruptions

 * Onboard, seating and at the station

 * Getting your ticket

 * Account and payments

 * Ticket types and prices

 * Optional extras

 * UK Season tickets

 * Managing your UK Business Dashboard

 * Digital Railcards




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CATEGORIES

 * Ticket refunds and changes

 * Train times, delays and disruptions

 * Onboard, seating and at the station

 * Getting your ticket

 * Account and payments

 * Ticket types and prices

 * Optional extras

 * UK Season tickets

 * Managing your UK Business Dashboard

 * Digital Railcards

 1. Home
 2. Train times, delays and disruptions


MY UK TRAIN WAS DELAYED. CAN I CLAIM COMPENSATION?

If your train was cancelled and you chose not to travel on another service
please visit our refunds FAQ.

 

A lot of the train companies we work with can offer you some compensation if
your train was delayed by over 15 minutes.

 

Why you might not get compensation

If your delay was because of a planned disruption, or an emergency timetable
being used, then compensation’s not on the cards unfortunately. You might not be
paid compensation for delays caused by things outside of the rail industry’s
control either. But, each company might have a different policy, so it’s better
to check with them direct. For a quick guide at single ticket compensations
please see the table below. 




Check the Train Operator (TOC) below to find out more. If you’re not sure who
your TOC is, take a look at your ticket details in "My bookings" on our website
or "My tickets" on our app.




Compensations can only be processed by the train operator that you were
travelling with not where you purchased your ticket.




Compensations below are all based on a single ticket. Return tickets are half or
compensated for your affected journey. For more in-depth information on this go
direct to Train Operators (TOC) website by clicking on the TOC below.
 
Compensation for single tickets

Train Operator15 - 29 Mins30 - 59 Mins60 - 119 Mins120 + Mins

Avanti West Coast

25%50%100%100%

Chiltern Railways

N/A50%100%100%

C2C

25%50%100%100%

CrossCountry

N/A50%100%100%

East Midlands Railway

25%50%100%100%

Gatwick Express

25%50%100%100%

Grand Central Railway

N/AN/A50%75%

Great Northern

25%50%100%100%

Great Western Railway

25%50%100%100%

Greater Anglia

25%50%100%100%

Hull Trains

N/A50%100%100%

London North Eastern Railway

N/A50%100%100%

London Northwestern Railway

25%50%100%100%

Lumo

N/A50%100%100%

Merseyrail

N/A100%100%100%

Northern

25%50%100%100%

ScotRail

N/A50%100%100%

Southeastern

25%50%100%100%

Southern

25%50%100%100%

South Western Railway and Island Line

25%50%100%100%

ThamesLink

25%50%100%100%

TransPennine Express

25%50%100%100%

Transport for London

See Website

See Website

See Website

See Website

Transport for Wales

25%50%100%100%

West Midlands Railway

25%50%100%100%

 

--------------------------------------------------------------------------------


RELATED ARTICLES

 * My European train was delayed. Can I claim compensation?
 * Refunding a UK train ticket
 * SNCF Disruption
 * Refund for a train that was cancelled
 * Multiple tickets
 * What travel insurance do we offer and how do I make a claim?
 * What happens if I miss my connection due to a delay?
 * VAT Invoice/Expense receipts
 * Check in your Trenitalia Regional Digital Ticket

Did you find it helpful? Yes No

Send feedback
If you have a specific question for our support team then please visit our
Contact Us page for details.
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HELP AND USEFUL INFORMATION

 * Help
 * Ticket refunds and changes
 * Getting your ticket
 * Delays and disruption
 * Delay repay
 * Travel assistance
 * Airport transfers
 * Off-Peak train times
 * Mobile apps
 * Deals and offers
 * Advance train tickets
 * Popular train journeys
 * Day Trips
 * Railcards
 * Mobile Tickets
 * Sleeper trains (UK only)
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TRAIN AND BUS COMPANIES

 * European train companies
 * Lumo
 * Avanti West Coast
 * LNER
 * GWR
 * ScotRail
 * Gatwick Express
 * Stansted Express
 * Leonardo Express
 * Malpensa Express
 * OUIGO
 * Westbahn
 * TGV
 * Italo
 * AVLO
 * FlixTrain
 * BlaBlaCar Bus
 * Flixbus
 * National Express

TRAIN JOURNEYS IN THE UK

 * London to Manchester
 * Leeds to London
 * London to Birmingham
 * London to Newcastle
 * Manchester to London
 * Edinburgh to London
 * London to Liverpool
 * Glasgow to Manchester
 * Manchester to Glasgow
 * Glasgow to Liverpool
 * Birmingham to Glasgow
 * Glasgow to Leeds
 * York to London
 * London to Edinburgh
 * London to Brighton
 * Glasgow to London
 * Cardiff to London
 * Bristol to London
 * Newcastle to London
 * Edinburgh to Manchester
 * London to Norwich

TRAINS AND BUSES IN EUROPE

 * EU train times
 * London to Brussels
 * London to Amsterdam
 * Paris to Lyon
 * Rome to Milan
 * Paris to Milan
 * Alicante to Madrid
 * Rome to Florence
 * Valencia to Madrid
 * London to Barcelona
 * London to Madrid
 * Barcelona to Valencia
 * Rome to Venice
 * London to Rome
 * Rome to Naples
 * London to Amsterdam Centraal
 * Malaga to Madrid
 * Madrid to Barcelona
 * Milan to Venice

TOP DESTINATIONS

 * EU Destinations
 * Trains to London
 * Trains to Manchester
 * Trains to Birmingham
 * Trains to Leeds
 * Trains to Edinburgh
 * Trains to Glasgow
 * Trains to Heathrow Airport
 * Trains to Gatwick Airport
 * Trains to Stansted
 * Trains to France
 * Trains to Paris
 * Trains to Amsterdam
 * Trains to Disneyland Paris
 * Trains to Brussels

STATIONS

 * UK train stations
 * European train stations
 * London Paddington
 * Barcelona Sants
 * Birmingham New Street
 * Milan Central Station
 * Edinburgh Waverley
 * London Euston
 * London Kings Cross
 * London Gatwick
 * Paris Gare du Nord
 * Amsterdam Centraal



Copyright © 2024 Trainline.com Limited and its affiliated companies. All rights
reserved.

Trainline.com Limited is registered in England and Wales. Company No. 3846791.
Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. VAT
number: 791 7261 06.




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