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X We've revised our Privacy Policy [link]. Take a look! Toggle navigation * Marketplace * Solutions * News * Blog * About * Contact Us * Sign Up * * INTRODUCING Discover the research app that marries consumer attitudes and behaviors, developed by HarrisX and StagwellTech Learn More WE’LL BE AT THE MWC L.A. Check out the Agenda and come follow our sessions on 5G, IoT and the Future of Mobile. LET US KNOW IF YOU’RE THERE TOO AND WANT TO MEET. ACTIONABLE INSIGHTS FOR TELECOM, MEDIA & TECHNOLOGY LEADERS LATEST RESEARCH HARRISX 5G INTELLIGENCE PLATFORM INAUGURAL SURVEY April 26, Study traces the impact and adoption of 5G among wireless and wireline consumers, households, and business decision makers. View HOMELESSNESS IN NEW YORK CITY April 23, 2019 – Study provides insights on how New York City residents perceive the homeless and how they think homelessness can be reduced. View PASSWORD SHARING AND DATA SECURITY March 5, 2019 – HarrisX presentation at CTAM Think 2019 View NYC AMAZON HQ2 POLL Feb. 5, 2019 -- New York poll shows overwhelming support among New Yorkers and Queens residents for Amazon’s new Headquarters View INTRODUCING THE HARRISX & T-MOBILE 5G CONSUMER INDEX Quarterly study by T-Mobile and HarrisX that provides insights on what consumers think of 5G, how they perceive it, and what they expect from it. View NOVEMBER 2018 TMT PULSE Nov. 28, 2018 -- 80% of adults have received an unsolicited call from a telemarketer on their cell phone or smartphone, but half of U.S. adults do not use any solution to block unsolicited calls from telemarketers. View SEPTEMBER 2018 TMT PULSE Sept. 13/ 2018 -- iPhone Xs and Apple Watch 4 are likely best-sellers, while iPhone Xr pricing appears ideally positioned. Consumers are highly focused on bread and butter hardware improvements, like battery life and durability. View MAY 2018 TMT PULSE The merger between T-Mobile and Sprint, 5G Technology, and TMT Industry Perceptions View INAUGURAL TMT PULSE (APRIL 2018) Tech Sector Privacy, Security & Government Regulation View PreviousNext MARKETPLACE REPORTS COVID-19 DAILY CONSUMER PULSE DASHBOARD (PREVIOUS DAY RESULTS) Daily insights into consumer sentiment on the unprecedented challenges from COVID-19. Provides access to a single day of results in a user-friendly dashboard with the ability to cut the data by multiple filters. Access More COVID-19 DAILY CONSUMER PULSE DASHBOARD (3X PER WEEK) Daily insights into consumer sentiment on the unprecedented challenges from COVID-19. Provides three (3) waves per week (3,000 US respondents total) of trended access to historical charts in a user-friendly dashboard with the ability to cut the data by multiple filters. Access More COVID-19 DAILY CONSUMER PULSE DASHBOARD (4X PER MONTH) Daily insights into consumer sentiment on the unprecedented challenges from COVID-19. Provides four (4) waves once a week for four weeks (4,000 US respondents total) of trended access to historical charts in a user-friendly dashboard with the ability to cut the data by multiple filters. Access More COVID-19 DAILY CONSUMER PULSE DASHBOARD (EVERY DAY FOR 30 DAYS) Daily insights into consumer sentiment on the unprecedented challenges from COVID-19. Provides thirty (30) waves daily for 30 days (30,000 US respondents total) of trended access to historical charts in a user-friendly dashboard with the ability to cut the data by multiple filters. Access More IPHONE SALES ESTIMATES DATA VARIABLES RESPONDENT-LEVEL SPSS DATASET Respondent-level dataset behind HarrisX iPhone analysis and projections (2007-2018) Access More HARRISX IPHONE MODEL SALES ESTIMATES Estimated iPhone shipments by model for Oct-Dec 2018 and Jan-Mar 2019 (projections) Access More HOLIDAY TECH SHOPPING INSIGHTS REPORT AND FULL DATA BOOK Consumer behavior, attitudes, and spending habits on tech products in the 2018 Holiday Season. Access More 2018 HOLIDAY TECH SHOPPING CUSTOM EXECUTIVE MEMO (20 HOURS CUSTOM ANALYST SUPPORT) Summary of 2018 Holiday Shopper Study Results with custom analytics Access More 2018 HOLIDAY TECH SHOPPING RESPONDENT-LEVEL SPSS DATASET Respondent-level dataset for 2018 Holiday Shopper Study Access More CUSTOMER SERVICE & SATISFACTION REPORT Tracks the flow of customer care journey through interactions with customer service channels: retail store, website, phone, and other digital channels to understand resolution rates and customer satisfaction Download MULTICULTURAL CONSUMER REPORT Explores Multicultural consumers’ changing demographics, home technology ecosystem, technology attitudes and usage, and how their purchase journey compares to other consumer groups Download PREPAID & MVNO REPORT Provides a deep understanding of the prepaid telecom market, as well as MVNOs, exploring changes in consumer perceptions, loyalty, and their impact on prepaid carrier share Download THE NEW AGE MVNO REPORT Deep dives into Google Fi and Xfinity Mobile to explore performance to date, customer perceptions versus traditional MVNOs and other top providers, and identifies future growth opportunities Download VIDEO STREAMING REPORT Explores how streaming fits into the home ecosystem as a replacement or complement to paid TV, measuring usage of all major service providers (including current and past usage along with consideration), examining profiles of streamers vs. non-streamers, and identifying what strategies align with future shifts in this fast-changing market Download PreviousNext ABOUT US OUR STORY HarrisX is a market research and consulting services company focused on the telecom, media, and personal technology industries. We run the largest syndicated consumer research trackers in the industry, which were acquired from Nielsen in 2017 and include data going back to 2005, focused wireless services and devices, OEMs, cable, ISPs, and the emergence of 5G and IOT. OUR VISION Our mantra is DATA + CREATIVITY = STRATEGY. We deliver an agile and iterative research process that combines syndicated and custom research with high end industry expertise. Our SWAT team of experts is nimble, interactive, leverages the latest technology and deep industry expertise to solve complex problems in real-time. OUR RESEARCH HarrisX covers most aspects of mobile market research, including: Syndicated Research, Custom Research, Overnight & Omnibus Polling, Customer and Retail Experience, Pricing Research, Big Data & Analytics, Audience Segmentation & Microtargeting, and Integrated Campaign Management. def.factor 1. A noteworthy special talent or quality. 2. A variable in a given situation that could have the most significant impact on the outcome. SOLUTIONS Custom Research through three quick-turn research products: * HarrisX Overnight Poll * Telecom, Media, Tech Pulse (TMT Pulse) (a monthly omnibus survey) * Pre & Post Product Launch Surveys (P3) (subscription based program around product launches) Mobile Insights Survey is the largest wireless tracker of consumer attitudes and behaviours of smartphone and wireless services consumers. Mobile Insights provides dive reports for: * 105 sub-national markets * Customer satisfaction / NPS scores * Device manufacturers * Carrier Switchers * Multicultural subscribers * Prepaid Subscribers Total Communications Survey explores the home ecosystem related to both devices and services. TCS measures consumer attitudes and behaviors across TV, Internet, landline, and streaming services; explores the devices respondents are using to consume content. Connected Life Survey tracks the expanding industries of the connected car, home, and wearables. The survey explores consumer needs, preferences, attitudes, and behaviors around new and emerging technologies. Billing Snapshots Survey captures consumers’ spending habits with wireless carriers through their actual monthly bills. Combines actual pricing and usage information from carriers with survey data to understand usage, satisfaction, and switching intent. Advanced Research and Data Analytics runs sophisticated statistical analysis and advanced message, pricing, lifestyle, psychological and demographics research. Audience Segmentation and Micro-Targeting. Working in conjunction with industry leaders we offer custom and syndicated consumer target profiles focused on smartphone owners and connected consumers. Ad Claims. We provide statistical and legal vetting services around public advertising claims placed on top of the syndicated research services. Retail Effectiveness Solutions explores brand customer service touch-points across all channels. Identifies reasons for contact, satisfaction, and outcome of customer service interactions. Technology Solutions range include passive measurement applications installed on a panel of smartphone users that allows you to track wireless behaviors and phone use patterns amongst a target audience. Integrated Campaign Management offers 360 degrees management of marketing or public-facing competitive campaigns, including research, concept development, testing, audience targeting, and integrated communications. Wall Street Research. We offer advanced research and predictive modeling of the data used to assess the movement of data points that play into the stock price movement of key TMT sector companies. PreviousNext Mobile Insights, with it’s focused insights and five deep-dive topical reports, is a syndicated survey reaching back to 2005 that provides, reliable insights on your mobile consumer in nearly every capacity, as they evolve. Total Communication Survey, with it’s broad insights and three recontact deep-dive topical reports, is a syndicated survey reaching back to 2008 that provides, reliable insights on your consumers video, internet and streaming services. Billing Snapshots is a syndicated survey that combines actual pricing and usage information from AT&T, Sprint, T-Mobile and Verizon subscribers with survey responses. Reliable insights on Top 4 Mobile consumers include demographics, satisfaction, switching intent, number of lines, data/voice/text usage, plan details and pricing. Customer Insights reveals valuable consumer intelligence across segments and environments: User Experience, Usability, Interactivity, Shopping Experience and Brand Engagement. Big Data and Data Science unlocks the most value from your Business Intelligence investments with HarrisX’s cutting-edge expertise and improves how your organization analyses info, derives meaningful insights and presents them for consumption: * Identify missed opportunities * Identify any structural gaps and inefficiencies * Adhere to best practices in security, privacy and back-up protection * Collaborate with HarrisX Data Scientists * Take advantage of HarrisX Consulting & Advisory Services Custom Services does not just provide data. We evaluate your needs, gather data with advanced techniques, and parse it in ways that are easy to understand and even easier to use. We collaborate with you to identify the right solutions. We partner with you to select and implement the best methods that will provide the highest quality insights you are seeking. Omnibus allows you to attach your own queries and customize your own tracker to discover timely and cost-effective custom insights that inform business-critical decisions. Retail Shopper Services for brick-and-mortar and digital channels – combined with HarrisX’s Mobile Insights Survey, its suite of companion data, and custom research design – provides access to a wealth of insights. Thousands of data points deliver unique insights about today’s consumer to assist with product, pricing, promotion and placement strategies. PROUD PARTNERS OF PreviousNext WE'VE MADE THE NEWS WILL HBO MAX SOLVE AT&T'S RETENTION PROBLEM? Relatively few HBO Now subscribers are interested in HBO Max. Read More SVOD PLAYERS TO REDRAW ONLINE VIDEO LANDSCAPE A survey from HarrisX has revealed that the imminent new entrants to the subscription video-on-demand (SVOD) arena... Read More DISNEY+ FIRES UP U.S. PRE-ORDERS WITH SEVEN-DAY FREE TRIAL Disney+ has opened up pre-orders for U.S. consumers and promised that those who sign up early will be among the first to get access to the streaming service. Read More HARRISX: 28% OF STREAMERS INTEND TO SUBSCRIBE TO ONE OF THREE NEW SERVICES; DISNEY+ LEADS AT 21% A new HarrisX survey offers positive news for the upcoming Disney+ Read More 21% OF AMERICANS INTEND TO SIGN UP FOR DISNEY+ ALMOST DOUBLE THAN HBO MAX This week HarrisX released a new survey that looked at Disney+. Read More 21% OF HOUSEHOLDS INTEND TO SIGN UP FOR DISNEY+: STUDY About 21% of U.S. households surveyed intend to sign up for Disney+ when it becomes available, according to a new study from HarrisX. Read More 1 IN 5 U.S. HOUSEHOLDS WILL SIGN UP FOR DISNEY+ – HARRISX POLL Over the coming months three big new subscription streaming service will drop from Disney, NBCUniversal and WarnerMedia. Read More PASSWORD SHARING COULD BE A GOOD THING FOR NETFLIX AND HULU People only steal content if they think it’s good. That’s bad news for Amazon Prime Video.... Read More NETFLIX SUBSCRIBERS SAY ‘ORANGE IS THE NEW BLACK,’ ‘STRANGER THINGS’ ARE THEIR FAVORITE SHOWS ON THE SERVICE Asked to pick their favorite shows on Netflix, users surveyed... Read More NETFLIX HAS A PASSWORD-SHARING PROBLEM That’s just one of a number of conclusions from the latest quarterly survey of streaming video watchers by research firm MoffettNathanson and online polling consultancy HarrisX... Read More THE DANGERS OF OVER-HYPING 5G 5G mania has swept the wireless industry, regulators and tech enthusiasts... Read More T-MOBILE PLEDGES TO MEET/BEAT DISCOUNTS FROM OTHER CARRIERS T-Mobile today said it would match or beat any eligible wireless discount for customers... Read More T-MOBILE SAYS IT WILL MATCH THE SPECIAL DISCOUNTS MAKING YOU RELUCTANT TO LEAVE ITS RIVALS T-Mobile is about to offer a fresh sweetener for prospective customers reluctant... Read More CONSUMERS SPLIT ON PAYING EXTRA FOR 5G Wireless subscribers are split on whether the benefits of the coming 5G are worth paying for... Read More AT&T AND VERIZON HIT RECORD LOW SMARTPHONE UPGRADE RATES LAST QUARTER AT&T and Verizon both hit record low smartphone upgrade figures in Q1 2019, according to BTIG analyst Walter Piecyk... Read More ENTERPRISE 5G MARKET RESEARCH: DECISION MAKERS SEE AT&T AND VERIZON AS LEADERS More than half of business decision-makers will choose their wireless provider based largely... Read More ENTERPRISE 5G MARKET RESEARCH: DECISION MAKERS SEE AT&T AND VERIZON AS LEADERS More than half of business decision-makers will choose their wireless provider based largely... Read More STUDY: AMERICANS HAVE HIGH HOPES FOR 5G More than half of Americans are already aware of 5G and are excited about the innovations that 5G will deliver... Read More 57% OF CONSUMERS AWARE OF 5G, 92% ATTRACTED TO FASTER UPLOADS, DOWNLOADS Consumers are aware that 5G speeds are coming and have high expectations for what 5G will deliver to them... Read More 5G AWARENESS IS BIG IN CITIES, LAGS BEHIND VR AND AI T-Mobile's 5G Consumer Index poll shows the US wants more tech innovation and that the expectations for 5G are sky-high... Read More 64 PERCENT OF PEOPLE EXPECT 5G TO BE ‘WIDELY AVAILABLE’ BY 2020 5G is well and truly on the way, but we’ve been talking about it for years now — to the point where it may seem like it will never finally arrive... Read More THESE POLL RESULTS MEASURING REACTIONS TO THE NEW IPHONES ARE, WELL, MOSTLY WHAT YOU’D EXPECT The results of a HarrisX poll measuring peoples’ reactions to the new iPhone models are out, and 9to5Mac has a roundup... Read More ALMOST HALF OF AMERICANS WERE EXCITED BY THE IPHONE LAUNCH, 25% WERE UNDERWHELMED A HarrisX poll into reactions to this year’s iPhones found that almost half of Americans were impressed... Read More T-MOBILE AND SPRINT SAY THEIR MERGER IS BENEFICIAL US carriers T-Mobile and Sprint have released a Public Interest Statement in support of their merger to the FCC... Read More THE GDPR IS JUST THE LATEST EXAMPLE OF EUROPE'S CAUTION ON PRIVACY RIGHTS. THAT OUTLOOK HAS A DISTURBING HISTORY As email inboxes around the world are flooded with updated privacy policy notifications, the European Union’s... Read More 22% OF AMERICANS SUPPORT SPRINT/T-MOBILE MERGER, 59% ON THE FENCE A new survey from market research and consulting firm HarrisX found that 22% of Americans support a merger between Sprint and T-Mobile, while 59% said they needed more information to decide on the topic. Read More US PUBLIC SEEK PRICE CUTS FROM T-MOBILE, SPRINT MERGER US consumers would back a merger of T-Mobile US and Sprint if it drives down prices, creates economic growth and boosts rural wireless coverage, research by HarrisX revealed. Read More PUBLIC IS SPLIT ON TELECOM MERGERS LIKE T-MOBILE/SPRINT Americans are split on whether they should be be concerned about consolidation in the tech, media and telecom sectors, according to a new HarrisX survey. Read More 83% OF AMERICANS WANT TOUGHER REGULATIONS FOR DATA PRIVACY In the wake of Facebook CEO Mark Zuckerberg’s testimony before Congress, a Harris X poll showed a huge majority in favour of greater legislative control on the tech giants. Read More MOST AMERICANS THINK TECH GIANTS SHOULD BE REGULATED LIKE BANKS BUT DOUBT THE GOVERNMENT CAN GET IT DONE, SURVEY FINDS Americans have a growing appetite for government regulation of big tech companies in the wake of Facebook’s recent scandals Read More MOST AMERICANS THINK BIG TECH SHOULD BE REGULATED LIKE BIG BANKS Some 53 percent of Americans believe big tech companies should be regulated by the federal government, much like big banks are, according to a new survey from market research firm HarrisX. Read More BIG TECH'S REPRIEVE MAY BE SHORT Tech companies got a brief reprieve after Mark Zuckerberg cleared the low bar for his two days of testimony on Capitol Hill earlier this month. Read More AMERICANS DON'T TRUST TECH COMPANIES ON DATA PRIVACY Americans have finally started to lose faith in tech companies' ability to protect their information, according to a survey fielded by HarrisX, a research consultancy, within 24 hours of Facebook CEO Mark Zuckerberg’s testimony before Congress this month. Read More TENCENT MUSIC IPO, CORRUPTION CRACKDOWN, GM KOREA: CEO DAILY FOR APRIL 23, 2018 Americans are ready to hit Facebook with new regulations, according to a HarrisX poll taken in the days after Mark Zuckerberg’s congressional testimony. Read More AMERICANS WANT TOUGHER REGULATIONS FOR TECH COMPANIES: POLL Americans want tougher regulations for major technology companies, according to a new survey. Read More 83% OF AMERICANS WANT HARSHER PENALTIES FOR PRIVACY BREACHES That’s according to the inaugural Tech Media Telecom Pulse Survey, by HarrisX, reports the Guardian. The survey polled 2,500 Americans after Facebook CEO Mark Zuckerberg faced Congress last week. Among the poll’s other findings. Read More AMERICANS WANT TOUGHER RULES FOR BIG TECH AMID PRIVACY SCANDALS, POLL FINDS Americans want major technology companies to be regulated, with legal responsibility for the content they carry on their platforms and harsher punishment for breaches of data privacy. Read More T-MOBILE HAD THE HIGHEST CUSTOMER SATISFACTION IN 2017 OF ALL U.S. CARRIERS T-Mobile frequently boasts that it’s the best choice for customers in the United States who don’t like getting screwed over by AT&T, Sprint, and Verizon, and thanks to new surveys, the Un-Carrier now has proof that it can talk the talk and walk the walk. Read More T-MOBILE SAYS IT’S BEST IN CUSTOMER SATISFACTION. WHO’S WORST? When you’re loved, do you keep it to yourself, for fear the love will wane? Or do you boast about it from the highest mountain top because, well, that’s just who you are? Read More AMERICANS ‘EVENLY SPLIT’ OVER NEED TO REGULATE FACEBOOK AND OTHER BIG TECH Voters in the US are evenly divided over whether to regulate technology companies like Google, Twitter and Facebook that enable the targeting of users based on their political interests. Read More STAGWELL BUYS NIELSEN MOBILE ASSETS, CREATES HARRISX US investment advisory company The Stagwell Group has acquired Nielsen’s Mobile Insights Survey and Total Communications Survey, which will relaunch under the name HarrisX. Terms of the deal were not disclosed. Read More PreviousNext BLOG VIEW POST FINAL 2020 PRESIDENTIAL ELECTION POLLING November 3, 2020|Leave a comment It’s Election Day in America and a historic turnout election is expected today, according to our final pre-election polling, which tracks the state of the race through November 2,... VIEW POST AMERICANS SUPPORT INCREASING ACCESS TO BIOSIMILARS March 11, 2020|Leave a comment How much do US consumers know about biosimilars and what do they think of them? To answer to these questions, the Biosimilars Forum leveraged the HarrisX Poll to ask... VIEW POST 2019 HOLIDAY SHOPPING TRENDS January 29, 2020|Leave a comment The 2019 holiday gifting may be over but returns and exchanges are still in full swing. To analyze the last holiday shopping season and its aftermath we released the... STAY UPDATED Subscribe to receive our insights Leave this field empty if you're human: * * Contact Us Privacy Policy Washington, DC 1808 I Street NW Floor 5 Washington, DC 20006 admin@harrisx.com New York One World Trade Center Floor 62 New York, NY 10003 Δ Tampa 4350 W. Cypress St., Suite 920, Tampa, FL 33607 © Copyright HarrisX - All Rights Reserved