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GET https://ww2.efax.com/

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GET https://ww2.efax.com/

<form id="footer-searchform" role="search" method="get" action="https://ww2.efax.com/">
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EFAX HELP CENTER

If you have a question, the eFax® Help Center has your answer. Learn about the
setup process, how to send and receive faxes, where to change your account
preferences, billing information and more. You can also view the User Guide for
a comprehensive look at your service.
Download User Guide


POPULAR TOPICS

EFAX PLANS



GETTING STARTED



SENDING FAXES



RECEIVING & VIEWING FAXES



MESSAGE CENTER



MOBILE APP



EFAX MESSENGER



SECURITY



ACCOUNT SETTINGS



BILLING




EFAX FREQUENTLY ASKED QUESTIONS

A new solution to a centuries-old communication system, eFax offers your
organization a means to streamline processes, improve efficiency and cut
unnecessary costs. Here are some commonly asked questions about eFax that will
help you better understand how it can help your business.


WHAT IS THE DIFFERENCE BETWEEN EFAX AND FAX SYSTEMS?

eFax is a digital fax system that allows businesses to send fax documents over
the internet. Unlike the fax system, you don’t need hardware or special setups
with eFax. eFax uses digital technology to provide solutions that a fax machine
can’t.


For example, fax machines aren’t supportive of flexible work—they are not mobile
or remotely connective. eFax offers a complete remote experience that allows you
to send online faxes from anywhere, provided you have an internet connection.
This guarantees flexibility for people who need to send faxes outside their
workplace.


DO I NEED TO BUY NEW EQUIPMENT FOR EFAX?

You don’t need to buy special equipment with your new eFax account. You can set
up, navigate and customize your eFax account with no hardware or special setups.


HOW DO I SEND FAXES WITH EFAX?

Once you get an eFax account, there are various ways to send faxes. These
include:

 * Send fax by email
 * Send fax online using MyPortal
 * Send a fax using the eFax mobile app for Android or iOS


IS EFAX LEGITIMATE?

Compared to a regular fax machine, eFax is safe to use and can be trusted. With
a fax machine, your information is retained, meaning other people can access it.
eFax files go directly to your inbox, thereby guaranteeing a higher level of
privacy.

eFax also offers eFax Protect, enabled with AES 256-bit encryption, to ensure
your faxes are private and confidential. How does it do this? Once you receive a
fax, eFax sends you a notification email with a URL to log in to your MyPortal
Messenger Center via AES (advanced security encryption) connection.


HOW DO I CHANGE MY EFAX PASSWORD?

An eFax password is a four-digit number that you use to log in to your account.
Once you sign up, the four-digit PIN is automatically created. However, you
should change the PIN for security purposes. Use the steps below to change your
eFax password:

 * Log in to eFax MyPortal
 * Click Account Details
 * Click the Profile tab
 * In the Password section, click Edit
 * Enter your Current Password, then New Password
 * Confirm the password


HOW CAN I VERIFY MY EFAX WAS SENT SUCCESSFULLY?

When you send a fax via eFax, a confirmation message is sent to your email
address to confirm the fax was transmitted successfully. You can also confirm
the status of your fax by viewing the send activity log in your online account.


WHAT ARE THE STEPS TO ADD A FAX NUMBER TO MY EFAX ACCOUNT?

Adding a fax number to your Fax Plus or eFax Pro account is quick and
cost-effective. Follow the steps outlined below:

 * Log in to eFax MyPortal
 * Once you have logged in successfully, click Account Details
 * Choose the Preferences tab
 * Click the Add a Number icon
 * Search for the area code of your new eFax number. Click Continue
 * Click Add a Number


WHAT IS AN EFAX MESSAGE CENTER?

The eFax message center is a centralized platform that allows you to access your
eFax account anytime. The message center comes as an inbox in your eFax
MyPortal, which you use to send and view faxes with your electronic signature or
resend stored faxes. You can also use the message center to manage your contact
lists and add tags to your faxes.


HOW LONG SHOULD THE FAX TAKE?

If you send or receive documents containing mostly texts, it will take
approximately one minute per page. If the document contains graphics, it may
take around five minutes to send or deliver. The network strength can also
determine the time it takes for a fax to be sent or delivered. For example, if a
fax is sent via a bad phone connection, it can affect the transmission speed,
making it slow.


CAN I RECOVER A DELETED EFAX?

A deleted fax can’t be recovered. To avoid deleting faxes by mistakes, set up
receiving or sending for up to five email addresses for the same fax number.
When you have duplicates, you increase the chances of a fax being retained at
one of the email addresses.


CAN I CUSTOMIZE MYPORTAL?

Customizing any element of your eFax account and service is easy. You can edit
the details of your profile, including name, contact email, PIN and phone
numbers—anytime. Use the steps outlined below to update and customize your eFax
customer profile:

 * Log in to eFax MyPortal
 * Select Account Details
 * Click the Profile tab
 * Select Activity Log
 * Click Edit close to the preference you’d like to update
 * Choose your preferred options or edit information before you click Update


HOW DO I ADD AN INTERNATIONAL FAX NUMBER TO MY EFAX ACCOUNT?

Your eFax online fax service allows you to get an international fax number in
any of the 49 countries worldwide where local fax numbers are available. This
ensures you establish a virtual business presence internationally with a lot of
ease. Use the following steps to add an international number to your eFax
account:

 * Log in to eFax MyPortal and click Account Details
 * Choose the Preferences tab
 * Choose Add a Number and click
 * Click the International tab
 * Choose from the available options for Country and City
 * Pick a number from the search results and click Continue
 * Click Add a Number to confirm your selection
 * Add the number to your account


HOW DO I TROUBLESHOOT MY EFAX ACCOUNT?

If you encounter issues with your eFax account, visit the eFax help center to
get answers to common questions. If your issue has not been adequately
addressed, call customer service at (800) 958-2983.


WHY AM I NOT RECEIVING FAXES?

One of the main reasons for failure to receive faxes is listing the wrong email
address for receiving faxes in your Account Preferences. If you are not
receiving faxes, verify the email address where you are receiving the faxes. Use
the steps outlined below to solve the issue:

 * Log in to your eFax account and navigate to Account Details
 * Select the Preferences tab and choose Edit
 * Edit the listed email address, or enter a new email address in any available
   blank field
 * Click Update

You should also add message@inbound.efax.com to your email account address book
to ensure messages are not being routed accidentally to spam folders.


WHAT IS THE PURPOSE OF A REFERENCE ID IN EFAX?

A reference ID helps identify the fax as belonging to a specific case, issue or
campaign.


HOW DO I KNOW WHEN SOMEONE FAXES ME?

Whenever a fax is sent to your eFax number, an email notification pops up in
your email inbox. Faxes arrive from the email address message@inbound.efax.com
with the subject line “eFax® Message From Fax Number.” You can also receive
faxes to your smartphone or tablet if you have the eFax app for Android or iOS.


HOW CAN I ACCESS MY FAXES?

You can access your faxes by simply logging in to your eFax online account. Once
you log in successfully, you can view all your sent and received faxes.


WHAT IS THE DIFFERENCE BETWEEN EFAX CORPORATE AND EFAX?

eFax Corporate boasts enhanced security and compliance. It is designed to meet
the stringent standards of highly regulated companies or industries needing
high-volume faxing solutions. Businesses can use eFax Corporate for up to 10,000
employees with dedicated fax numbers and secure user IDs. eFax offers solutions
for small offices and companies.


WHY AM I GETTING AN SPF ERROR MESSAGE WHEN SENDING A FAX BY MAIL?

To ensure security, SPF (Sender Policy Framework) is enabled to send faxes by
email. If it is not allowed, your fax will fail. If you get an SPF error, your
DNS (Domain Name System) server is missing a valid SPF record. Seek help from
your email administrator to add an SPF record to your DNS and clear the error
message.


CAN I CHANGE THE EMAIL ADDRESS I USE FOR FAXING?

eFax allows you to send and receive faxes to up to five email addresses per eFax
number. It is easy to change, add or remove email addresses online. Similarly,
you can quickly and easily add new email addresses to your eFax account.


HOW DO I DELETE A SEND EMAIL ADDRESS?

Use the following steps to delete an email address:

 * Log in to your account and click Edit next to “Send email addresses”
 * Highlight the email address you want to remove and hit Delete
 * Click on the Update icon


CAN I PORT EXISTING FAX NUMBERS?

If you already have a fax number and would love to continue using it with eFax,
consider porting it. It is possible to port a fax number to a new provider or
port a number away from your existing telecommunications company. You can also
port your existing fax number to eFax. You have to provide the following
information to successfully port your existing fax numbers:

 * The fax number you intend to port to eFax
 * Name of your service provider
 * The account number appearing on your bill
 * Owner’s name or registered contact on file with current carrier
 * The service address location where the physical fax line is installed

Keep in mind porting a number to or away attracts transfer fees.




EXPERIENCE THE BENEFITS OF ONLINE FAXING TODAY

Start Faxing Now
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 * Fax Cover Sheet
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 * How to eFax
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 * How to Fax without a Fax Machine
 * How to Send a Fax from Gmail
 * Email to Fax
 * Help Center & FAQs

 * Features
 * Free Fax App
 * Free Online Storage
 * Fax Signature
 * Desktop Fax App
 * HIPAA Compliance

 * Company
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eFax is the world’s #1 online fax service. Millions of customers use eFax every
day to send and receive faxes from their computer, smartphone and email. See how
we've made faxing simple for over 20 years. Sign up now

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