bookingchanges.super.com Open in urlscan Pro
44.205.166.116  Public Scan

Form analysis
2 forms found in the DOM

/support/search/solutions

<form action="/support/search/solutions" id="fw-search-form" data-current-tab="solutions">
  <div class="form-group fw-search  my-0">
    <div class="input-group">
      <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Find some solutions here..." autocomplete="off" aria-label="Find some solutions here...">
      <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button>
    </div>
    <div class="visually-hidden">
      <span id="srSearchUpdateMessage" aria-live="polite"></span>
    </div>
    <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none">
      <div class="fw-autocomplete-header">
        <button class="fw-search-tab " data-tab="all"> All </button>
        <button class="fw-search-tab fw-active-search-tab" data-tab="solutions"> Articles </button>
      </div>
      <div class="fw-loading my-80 d-none"></div>
      <div class="fw-autocomplete-focus">
        <div class="fw-recent-search">
          <div class="fw-recent-title d-none row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div>
            <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div>
          </div>
          <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul>
        </div>
        <div class="fw-popular-articles-search">
          <p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p>
          <ul class="fw-no-bullet fw-popular-topics d-none"></ul>
        </div>
        <div class="fw-solutions-search-results fw-results d-none">
          <hr class="mt-24">
          <div class="fw-solutions-search-results-title row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div>
            <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">View all</a></div>
          </div>
          <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul>
        </div>
        <div class="fw-topics-search-results fw-results d-none">
          <hr class="mt-24">
          <div class="fw-topics-search-results-title row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div>
            <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div>
          </div>
          <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul>
        </div>
        <div class="fw-tickets-search-results fw-results d-none">
          <hr class="mt-24">
          <div class="fw-tickets-search-results-title row align-items-center">
            <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div>
            <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div>
          </div>
          <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul>
        </div>
      </div>
      <div class="fw-autocomplete-noresults d-none text-center py-40">
        <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results">
        <p class="mt-24 text-secondary">Sorry! nothing found for <br> <span id="input_term"></span></p>
      </div>
    </div>
  </div>
</form>

POST /support/solutions/articles/155000001073/create_ticket

<form id="negative-feedback-form" method="post" action="/support/solutions/articles/155000001073/create_ticket" novalidate="novalidate">
  <div class="form-group ">
    <label for="helpdesk_ticket_email" class=" form-label"> Your e-mail address <span class="fw-asterisk">*</span>
    </label>
    <input type="email" class="form-control " id="helpdesk_ticket_email" name="helpdesk_ticket[email]" required="">
    <div class="invalid-feedback helpdesk_ticket_email"></div>
  </div>
  <p class="bold pt-20">Let us know how can we improve this article!<label> <span class="fw-asterisk">*</span></label></p>
  <div class="checkbox text-start ps-16 ps-md-24 ps-lg-32 ps-lg-64  pt-12">
    <div class="form-check ">
      <input name="message[]" type="hidden" value="false">
      <input type="checkbox" class="form-check-input " id="1" name="message[]" value="1">
      <label for="1" class="form-check-label "> Need more information </label>
      <div class="invalid-feedback 1"></div>
    </div>
    <div class="form-check ">
      <input name="message[]" type="hidden" value="false">
      <input type="checkbox" class="form-check-input " id="2" name="message[]" value="2">
      <label for="2" class="form-check-label "> Difficult to understand </label>
      <div class="invalid-feedback 2"></div>
    </div>
    <div class="form-check ">
      <input name="message[]" type="hidden" value="false">
      <input type="checkbox" class="form-check-input " id="3" name="message[]" value="3">
      <label for="3" class="form-check-label "> Inaccurate/irrelevant content </label>
      <div class="invalid-feedback 3"></div>
    </div>
    <div class="form-check ">
      <input name="message[]" type="hidden" value="false">
      <input type="checkbox" class="form-check-input " id="4" name="message[]" value="4">
      <label for="4" class="form-check-label "> Missing/broken link </label>
      <div class="invalid-feedback 4"></div>
    </div>
  </div>
  <div class="negative-form invalid-feedback"> Select atleast one of the reasons </div>
  <div class="form-group pt-32">
    <label for="helpdesk_ticket_description" class="form-label"> Please give your comments </label>
    <textarea class="form-control " id="helpdesk_ticket_description" name="helpdesk_ticket_description" rows="3" cols=""></textarea>
    <div class="invalid-feedback helpdesk_ticket_description"></div>
  </div>
  <div class="control-group">
    <div class="controls recaptcha-control">
      <div id="captcha_wrap">
        <iframe src="/support/recaptcha#6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="recaptcha-frame" id="recaptcha-frame" height="100px" width="320px">
        </iframe>
        <div class="recaptcha-error-message invalid-feedback d-block errorExplanation d-none" id="helpdesk_ticket_captcha-error"> CAPTCHA verification is required. </div>
      </div>
    </div>
  </div>
  <input type="hidden" id="enterprise_enabled" name="meta[enterprise_enabled]" value="false">
  <button type="button" class="btn fw-secondary-button fw-feedback-cancel"> Cancel </button>
  <button type="submit" class="btn fw-primary-button fw-feedback-send"> Send </button>
</form>

Text Content

Skip to main content
Booking Amendment Request Form
 * Home
 * Knowledge base
 * Submit a ticket

 * Login
 * 


 1. Home
 2. Knowledge base
 3. Booking Amendment Instructions (Click Here First)
 4. Booking Amendment Instructions
 5. ...
    * Knowledge base
    * Booking Amendment Instructions (Click Here First)
    * Booking Amendment Instructions
 6. Booking Amendment Instructions

All Articles

Recent Searches
Clear all

Popular Articles

--------------------------------------------------------------------------------

Articles
View all

--------------------------------------------------------------------------------

Topics
View all

--------------------------------------------------------------------------------

Tickets
View all

Sorry! nothing found for



BOOKING AMENDMENT INSTRUCTIONS

Modified on Tue, 14 Nov 2023 at 04:51 PM

We understand that travel plans can change, and we’re here to help you through
it.




We’re On Your Side:

We’re committed to doing our best to secure a refund for you. Please understand
that securing a refund for a non-refundable booking is not a guarantee. While
we’re committed to advocating on your behalf, please know that the final
decision lies with our travel partners.

If we’re successful, a $30 USD amendment fee will apply. Rest assured, there’s
no fee if we can’t secure your refund.




How to Submit a Ticket:

 1. Secure Hotel Approval: Obtain written confirmation from the hotel permitting
    a free cancellation. This confirmation should be on the hotel's letterhead
    and include the full names of the guests, the check-in and check-out dates,
    and the signature of a hotel staff member.
 2. Navigate to the Ticket Portal: Go to the “Submit a Ticket” section to
    initiate your request.
 3. Provide Details: Complete all required fields, including your booking
    confirmation number B_xxxxxxxx
 4. Attach Confirmation: Upload the written confirmation from the hotel or any
    other supporting document.
 5. Finalize: Click ‘Submit’ to send your request.




What Happens Next:

 1. Partner Communication: Once your ticket is submitted, we’ll liaise with our
    travel partners to advocate for your refund.
 2. Stay Informed: You’ll get an email acknowledgment of your request, and we’ll
    keep you updated on its status.
 3. Processing Time: Expect a resolution within 14 days.
 4. Avoid Delays: Please refrain from submitting additional requests as it could
    complicate and prolong the process.




Where to Find the “Submit a Ticket” Button:

 * Look for the button in the top-right corner within the Booking Amendment
   portal.
 * Alternatively, navigate to Home > Submit a Ticket.

Was this article helpful?

No Yes

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Your e-mail address *


Let us know how can we improve this article! *

Need more information

Difficult to understand

Inaccurate/irrelevant content

Missing/broken link

Select atleast one of the reasons
Please give your comments

CAPTCHA verification is required.
Cancel Send

Feedback sent

We appreciate your effort and will try to fix the article

Print


ARTICLES IN THIS FOLDER -

 * Booking Amendment Instructions
 * Booking Error Instructions


YOU MAY LIKE TO READ -

 * Booking Error Instructions

X

0 of 0