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Terms & Conditions


Business Needs

Elevated Customer Experience
Hybrid Workplace Transformation
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LEGAL

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Terms & Conditions
Contact Us

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continuing to browse the site you are accepting our use of cookies. To find out
more about the cookies we use, please read our Cookie Policy. To access our
updated Privacy Policy, please click here.

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LEGAL


CUSTOMER CHARTER

We continuously work to exceed your expectations and our Customer Charter
demonstrates our commitment to serving you better. Our service standards are
measured and benchmarked against the industry’s best practices.

Our data services include IP VPN, Ethernet, Internet, and International Private
Line. Our converged voice services include Voice VPN.

You can measure the performance of our services against the following
commitments:
 * Call Answering Time: Tata Communications can be accessed on a 24×7 basis via
   telephone and email. 95% of calls made to our call centre will be answered
   within 20 seconds.
 * Email Answering Time: 95% of email inquiries will be answered within 30
   minutes of being received.
 * Complaint Handling Time: Tata Communications operates a 24×7 help desk
   supported by a team of dedicated, well-trained operators. Complaints are
   acknowledged with the issuance of a complaint ticket number. Based on the
   nature of the complaint, an indication of the timeframe within which the
   complaint will be resolved will be provided. The complaint ticket number is
   to be quoted for tracking the status of resolution of the complaint.
 * Service Provisioning Time: The provision time for the services varies between
   services and is subject to the product specification, the complexity of
   deployment, customer site readiness and the availability of “last mile” from
   partner networks; typically, within 30 days.
 * Service Restoration Time: For major services outages (where > 80% of service
   is effected) services will be restored within 4 hours in 90% of the cases.
   Minor service deviations will be addressed within 48 hours of complaint. In
   case of delays beyond the above timelines, Tata Communications will provide
   regular updates on the status of the restoration.
 * Tata Communications will also provide on request Reasons for Outage (RFO)
   within 48 hours of the request and a detailed Root Cause Analysis (RCA) of
   the problem encountered within 5 working days of the request.

Italy Chart of Services:
 * Chart of Services (ENG)
 * Chart of Services (ITA)

As part of our commitment to you, we welcome your feedback on how successful we
are in achieving the standards set forth in this Charter. Your compliments,
complaints, and suggestions are important to us and will allow our organization
to continue to provide the highest level of customer service.


EMAIL DISCLAIMER

The integrity and security of e-mail communication cannot be guaranteed via the
public Internet as information can be intercepted, corrupted, lost, destroyed,
arrive late or contain viruses. Tata Communications hereby disclaims any
liability for the correct and complete transmission of information contained in
e-mail messages or for any delay in its receipt. If verification of the content
of any e-mail communication is required, please request a hard copy version of
the e-mail from the original sender.

Any views or opinions expressed in e-mail are solely those of the author and do
not necessarily represent those of Tata Communications. While Tata
Communications endeavours to check all incoming and outgoing messages for the
presence of computer viruses, neither Tata Communications nor the sender will
accept any responsibility for viruses or malicious code embedded in e-mail
messages and we highlight that it is the recipient’s responsibility to scan or
otherwise check the content of e-mail messages for the presence of the same.

All quotes from Tata Communications are valid for 30 days following the date of
e-mail transmission unless expressly provided otherwise in the e-mail
correspondence. Tata Communications accepts no liability for the content of an
e-mail, or for the consequences of any actions taken on the basis of the
information provided, unless that information is subsequently confirmed in
writing and signed by authorised representatives of the Company.

All electronic communications to and from Tata Communications are recorded and
may be monitored by the Company.


INDIA TELECOM REGULATIONS

Provisioning of Telecommunications Services in India is governed by the Indian
Telegraph Act, 1885 (“Act”). This Act governs the setting up of
telecommunications network and the use of telecommunications services in India.
The Act also prohibits anyone from providing, running or maintaining a
telecommunication network in India without a valid license issued by the
Department of Telecommunications, Government of India.

The services provided by Tata Communications Limited (“TCL”) as a licensed
service provider to a customer in India cannot be resold by the customer, since
such resale would constitute running a telecommunication network in India
without a license and would be punishable by a fine and imprisonment. In such a
case TCL would also be held responsible for abetting such illegal practice.
There are national security concerns since illegal telecommunications network
operators would not be subject to security monitoring as the licensed operators
are.

Leased line services are the critical infrastructure and have a potential to be
used for illegal telecommunications network and services. Therefore, the use of
leased line is strictly regulated.

Connecting a leased line to public network is prohibited.

The Indian Telegraph Rules, 1951 prohibit interconnection of a leased line to
the public telecommunications network, such as Public Switched Telephone (PSTN),
Integrated Services Digital Network (ISDN) & Public Land Mobile Networks.
Carrying of traffic from Private Network to Public Network and vice versa
results in a flow of unmonitored traffic from a private network to the public
network bypassing the authorized gateways and can thus result in a security
threat to the nation.

Leased Lines can be connected to create a Private network between company
offices for exchange of voice and data to facilitate Inter Office
Communications. Leased lines can also be connected to an EPABX to facilitate
voice and data traffic from user desks to facilitate genuine users provided the
private voice and data traffic is completely isolated from the public voice and
data traffic through Logical Partitioning feature available with most advanced
EPABX.

The telecommunications services cannot be used for carrying objectionable,
obscene, unauthorized or any other content, messages or communications
infringing copyright & intellectual property in any form.

Under the rules governing telecommunications in India, the customer is obliged
to provide, without any delay, access to authorized officers of Service
Provider, Department of Telecommunications, Intelligence Department officers
when such access or information is required for investigations or detection of
crimes and in the interest of national security.

The use of the network for anti-national activities would be construed as an
offence punishable under the Indian Penal Code or other applicable laws. The
networks cannot be used in such a manner as to endanger or make vulnerable a
networked infrastructure. Acts such as break-ins or attempted break-ins of
Indian networks shall be regarded as an anti-national act and shall be dealt
with in accordance with the Indian Penal Code.

A lease line customer needs to maintain a complete network diagram, of the
private network set up, at each location where a leased line is terminated along
with details of connectivity available at the site. The same should be made
available on demand at the time of inspection as required by law.

The above information is for the purpose of giving an overview to the readers
and cannot be in any manner construed to be exhaustive description of the
restrictions under the Act, applicable Rules and licenses.

Useful sites for information on Indian Telecommunications Regulations:

 * http://www.dot.gov.in/
 * http://www.trai.gov.in/
 * http://www.trai.gov.in/about-us/acts-policies/indian-telegraph-act-1885

Regulatory Documents:

 * Tata Communications RIO Chennai
 * Tata Communications RIO Cochin
 * Tata Communications RIO LVSB Mumbai
 * TATA COMMUNICATIONS VSB MUMBAI CLS RIO

Note: The rates mentioned in these RIOs are subject to the outcome of WP No.
1875 of 2013 filed in the Hon’ble High Court of Madras in the matter titled “TCL
vs TRAI” and interim order dated 24 January 2013 made by the Hon’ble High Court
of Madras in the case.


COLLECTION PARTNERS

Location Agency Full Name Postal Address Contact Person Designation Office
Number e-mail id Ahmedabad Gadhvi Communication & Establishment Pvt Ltd. B-704,
7th Floor, Narnarayan Complex, Near Swatik Cross Road, Navarangpura, Ahmedabad
Gujarat – 380009 Mr. Kailashkumar Gadhvi Director 079 26407744 / 26427744
kkgadhvi@gmail.com Bangalore Kudos Solution #99,Nanjunda Reddy Bulding,2nd
Floor,Old airport main road, Konena Agrahara,HAL,Bangalore-560017 D S Vaid
Proprietor 080-65306699 vaid@kudossolutions.in Bangalore Scion Enterprises #
189-44 2nd floor 10th cross, Shalimar arcade, Wilson garden, bangalore 560027
Sudhir M U Proprietor 080-65604856 scionenterprises@rediffmail.com Bangalore ACE
Business Ventures New # 58 Old #150-B,3rd Floor,Chik Bazaar Road,off Queens
road,Tasker Town,Shivajinagar,Bangalore-560051 Ganesh Krishanan Proprietor
080-41131175 acebusinessventures@airtelmail.in Chennai SRIVARI COMMUNICATIONS
2/371, MOUNT POONAMALLE ROAD, (GRAND TRUNK ROAD), IYYAPPAN THANGAL,
CHENNAI-600056 MURALI KRISHNAN MANAGING PARTNER 9500198502
Srivaricom@hotmail.com Chennai SRI KISHORE VEENA ENTERPRISES 621, 3RD FLOOR,
ANNA SALAI, THOUSAND LIGHT, CHENNAI 600006 VAMSI REDDY PROPRIETOR 64162224,
9941743000 vamsireddyg@gmail.com Hyderabad Holy Mary Enterprises
Hno:2-83/7/14/2, plot no:14, rockview enclave, gachibowli, hyd-500032 David
MANAGING DIRECTOR 040-65354586/9866863936 david_vt765@yahoo.co.in Kerala Third
eye Management Services 21/1, Lakshmanan Street, Mahalingapuram Nungabhakkam,
Chennai – 600 034 V Krishnan MANAGING PARTNER 4443021115 krishnan@tems.co.in
Kolkata SAMADHAN ADVISORY SERVICES PVT LTD 187 PRINCE ANWAR SHAH ROAD KOLKATA
700033 MR. RAJESH GUPTA & MR DEBASISH DE SARKAR MANAGING DIRECTOR / SR. MANAGER
03366055918 / 03366055920 samadhan_kol@yahoo.co.in &
rajesh.gupta@samadhanaspl.co.in Kolkata K.S.Cotton Pvt.Ltd 89, Purna Chandra
Mitra Place, Kolkata West Bengal – 700 033 Mr. Kumar Saheb Singh Director 033 –
65408954/40072417 sr98310@yahoo.com Mumbai NEXT TECHNOLOGY B-1, GOVIND DHAM,OFF
SAHAR ROAD, KOL DONGRI LANE NO 2, NEXT TO JUMBO DARSHAN, ANDHERI (EAST) MUMBAI –
400069 Mr.Dilip Kulkarni / priya MANAGING DIRECTOR 022-67102589
digital@nexus23india.com Mumbai Basu Enterprises 37/38, B, Mona Shopping Centre,
Nr. Navrang Theatre, Andher W, Mumbai 400058 Manuj Mahajan Proprietor
26245844/9820207690 manuj.basu@gmail.com New Delhi New Horizons 1/26 W.H.S,
Kirti Nagar, New Delhi – 110015 Ajay Gupta Director 9818161050
ajay.gupta.newhorizons@gmail.com or newhorizons.tcl@gmail.com New Delhi
Excellent Credit Solution 511 A, Patpar Ganj, Delhi – 110031 Sanjeev Kaushik
Director 9871752199 excellentcreditsolution@yahoo.in New Delhi Rashmeet Services
Pvt. Ltd. E-66 , 67 Guru Nanak Pura, Jail Road, Janak Puri New Delhi 110058
Harsharn Jeet Singh Director 9891993919 rashmeet.7@gmail.com Pune And Mumbai
Ansec Collection & Recovery Pvt Ltd Ansec House Sr No.110/1A, 110/2B,
Shantinagar Corner, Vishrantwadi, Pune- 411006 Nitin Surve Director 7798777700
a.ansec@gmail.com

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