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Effective URL: https://www.benchmarkportal.com/call-center-learning-channel-plus/?utm_campaign=Learning%20Channel%20Plus&utm_medium=email&_hsmi...
Submission: On June 15 via api from US — Scanned from DE

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Text Content

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and other media. To find out more about the cookies we use, see our Privacy
Policy.

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Top Contact Center Contest Winners | Click Here!

+1 (800) 214 - 8929 Info@BenchmarkPortal.com
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CALL CENTER LEARNING CHANNEL+


BY BENCHMARKPORTAL

“Agents loved the videos”



“Awesome reminders, tips and ideas”



“A valuable training opportunity for our agents.”



“Everyone thought these videos were great”




SAMPLE VIDEOS



$995.00 / 12 months

Learning Channel + quantity
Subscribe




ABOUT LEARNING CHANNEL+



$995.00 / 12 months

Learning Channel + quantity
Subscribe




LISTING OF VIDEOS

How To Greet Callers

How To Survive And Thrive In A Contact Center

How To Handle Foreign Accents

Why Metrics Matter For Contact Center Agents

Do And Don’t Phrases For Contact Center Agents

How To Use The Right Tone Of Voice

How To Ask Probing Questions

How To Become A Rockstar Call Center Agent

Work At Home Stress

Active Listening Exercises

Managing Silent Gaps In Calls

Why Customer Service Agents Are Heroes

10 Tips For New Customer Service Agents

How To Make Callers Feel Important

Controlling Talkative Callers

Mirroring Callers To Build Rapport

How To Build Rapport

5 Common Mistakes Agents Make & How To Avoid Them

How To Get The Most From Coaching Sessions

How To Handle Stress

How To Put Callers On Hold

How To Say No The Right Way

How To Be A Great Team Player

Effective Questioning

8 Steps To Improving Active Listening

Tone Of Voice

Handling Angry Callers

5 Tips For Expressing Empathy Over The Phone

7 Tips For Effective Communication

And more…

$995.00 / 12 months

Learning Channel + quantity
Subscribe




FREQUENTLY ASKED QUESTIONS


CONTENT OF THE LEARNING CHANNEL


Q: WHAT IS THE LEARNING CHANNEL PLUS?

A: The Learning Channel Plus is a subscription-based service specifically
designed for contact center professionals engaged in the training or coaching of
contact center agents. It provides subscribers with access to over 30
educational videos and a User’s Guide, all designed for improving call center
agent soft skills in a variety of subjects and topics.


Q: WHAT IS THE USER’S GUIDE?

A: The User’s Guide provides instructions on how to get the most from this
training resource through group development of current agents, onboarding of new
hires, or agent one-on-one coaching sessions. This guide also provides a
framework for how to easily find and access the videos based upon their theme
and content. This can be used as a guide in developing new training or coaching
programs, or in enhancing existing programs.


Q: WHY ARE THE VIDEOS 5 MINUTES LONG?

A: Learning Channel Plus videos have been designed in approximately five-minute
lengths, based upon the principles of microlearning, an educational strategy
that breaks complex topics down into short-form, stand-alone units of study that
can be viewed as many times as necessary, whenever, and wherever the learner has
the need. Microlearning videos help Learning & Development teams employ agile
training development, offering a wide array of topics. The quick run-times make
it easy to view videos in training meetings, coaching sessions, or huddle
groups, while also making it feasible to provide one-on-one agent online
training, in even the busiest call center schedule.


Q: WHAT KIND OF CONTENT IS AVAILABLE ON THE LEARNING CHANNEL PLUS?

A: The Learning Channel Plus offers a wide selection of instructional videos
designed specifically for call center agents. Subscribers also receive access to
a User’s Guide, which is designed to help you in getting the most out of your
subscription. Each video is approximately 5 minutes long, covering topics that
are commonly important to call center agents, such as:

 * Active Listening
 * Communication
 * How to Handle Difficult Callers
 * Tone of Voice
 * Empathy
 * How to Handle Stress
 * And many more…


Q: IS THE CONTENT ON THE LEARNING CHANNEL PLUS SUITABLE FOR EVERYONE?

A: The Learning Channel Plus offers a variety of content suitable for call
center agents of different age groups, skill levels, and experience levels. All
videos are workplace friendly and designed for agent career development in a
wide variety of areas. They can be used for group training of currently employed
agents, onboarding (initial training) of new hires, as well as for individual
coaching sessions.


Q: CAN I PREVIEW SAMPLES OF THE VIDEOS THAT ARE AVAILABLE ON THE LEARNING
CHANNEL PLUS?

A: Yes, you can preview sample videos above.


Q: ARE THE VIDEOS AVAILABLE IN LANGUAGES OTHER THAN ENGLISH?

A: Videos contained on the Learning Channel Plus are only available in English
at this time.  However, we would be happy to talk with you about creating
translated videos that meet your training and coaching needs.


SUBSCRIPTION & PAYMENT


Q: HOW MUCH DOES A SUBSCRIPTION TO THE LEARNING CHANNEL PLUS COST?

A: The current cost of an annual subscription to the Learning Channel Plus is
$995.


Q: CAN I PAY (OR BE BILLED) MONTHLY FOR THE SUBSCRIPTION FEE?

A: The Learning Channel Plus is paid in a one-time, up-front annual payment. We
do not currently accept monthly billing arrangements.


Q: ARE THERE ADDITIONAL FEES OR CHARGES FOR ACCESSING CONTENT ON THE LEARNING
CHANNEL PLUS?

A: No, there are no additional fees or charges for accessing the content on the
Learning Channel Plus beyond the cost of the annual subscription.


Q: HOW DO I RENEW MY SUBSCRIPTION? WILL I BE AUTO-BILLED?

A: You will receive a notice from BenchmarkPortal during your last month of
subscription, notifying you of your subscription expiration date, and offering
you a renewal at that time. You will not be auto-billed for a subscription
renewal.


Q: IF MY SUBSCRIPTION IS CANCELLED, CAN I RENEW AGAIN?

A: If a payment for renewal is not received by the end of the subscription year,
your subscription will be cancelled. However, you can renew at any time by
following the instructions provided in the renewal notice, or by contacting us
at sales@benchmarkportal.com.


Q: HOW DO I SUBSCRIBE AND PAY FOR THE LEARNING CHANNEL PLUS?

A: After subscribing, you will receive an invoice for the annual subscription
fee from BenchmarkPortal via email. Once the payment has been received you will
receive a welcome letter via email with instructions and access to the content.
To subscribe to the Learning Channel Plus, complete the information on the
subscription page.


CANCELLATION & REFUNDS


Q: CAN I CANCEL MY SUBSCRIPTION AT ANY TIME?

A: Yes, you can cancel your subscription to the Learning Channel Plus at any
time. If you cancel during a subscription year, you will still have access to
the service until the end of that subscription year.


Q: CAN I RECEIVE A REFUND ON MY SUBSCRIPTION?

A: Refunds or credits are not available once an annual subscription has been
purchased.


Q: HOW DO I CANCEL MY SUBSCRIPTION?

A: You can cancel your subscription by emailing us at sales@benchmarkportal.com.


USING THE LEARNING CHANNEL


Q: CAN MULTIPLE PEOPLE USE THE SAME SUBSCRIPTION?

A: Yes, multiple people can use the same subscription to access the content on
the Learning Channel Plus. You will have unlimited use and access to the videos
during the subscription year, so long as the users (viewers) are employees of
the company or organization that purchased the subscription license. Sharing
subscription access or content outside of the company or organization that holds
the subscription license is not permitted.


Q: HOW DO I ACCESS THE LEARNING CHANNEL PLUS CONTENT?

A: After you subscribe to the Learning Channel Plus you will receive a welcome
email that provides you with links to the User Guide and Resources page, and a
link to the video content page. You must have an active subscription to access
the content. Once on the video content page, simply click on the video of your
choice to begin watching.


Q: CAN I DOWNLOAD VIDEO CONTENT FROM THE LEARNING CHANNEL PLUS?

A: Videos are designed for viewing only on the Vimeo platform. Downloading or
copying videos from the Learning Channel Plus is prohibited.  In certain
circumstances, downloading to an LMS may be permitted, subject to signature of a
custom license agreement which will include an additional fee.


Q: WHAT DEVICES CAN I USE TO ACCESS THE CONTENT ON THE LEARNING CHANNEL PLUS?

A: The Learning Channel Plus can be accessed through any web browser on a
computer or on a mobile device for various platforms, such as iOS and Android.


Q: IS THE LEARNING CHANNEL PLUS AVAILABLE IN MY COUNTRY?

A: The Learning Channel Plus is currently available in any country or region. It
is best to check with your internet service provider and your Information
Technology department to determine if it can be accessed by your center. If
there are internet restrictions in place at your workplace or on employer
provided devices, your technology personnel may need to grant access to the
Learning Channel Plus website on those devices.


Q: WHAT IF I AM HAVING PROBLEMS ACCESSING OR USING CONTENT?

A: Simply contact our technical support team at Info@benchmarkportal.com. A
technical support specialist will contact you within 24 business hours to assist
you.


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