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HOW IS YOUR ONLINE CUSTOMER FEELING RIGHT NOW?
HAPPY? ANGRY? CONFUSED? DO YOU KNOW? WE CAN SHOW YOU.
HAPPY? ANGRY? CONFUSED? DO YOU KNOW? WE CAN SHOW YOU.
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WATCH YOUR DIGITAL PLATFORMS COME TO LIFE
DELIVER IN-STORE SERVICE, ONLINE
The ultimate AI-enabled messaging & video solution, INSIDE™ by Powerfront,
enables brands to visually see their online customers in real-time, empowering
sales & service teams to deliver data-driven, proactive, personalized
omnichannel service to their online customers - just as they would in-person.
The fun and animated avatars, visually represent your customers and their
journey with your website, app, social messaging channels and marketing.
FROM CRM INTEGRATION TO CLIENTELING, CO-BROWSE TO CLIENT SELF-SCHEDULING,
WE HAVE FEATURES TO SUIT EVERY BUSINESS, FROM SMALL TO ENTERPRISE.
LIVE CHAT
Proactively engage in real-time using data-rich cues, live sentiment & dynamic
links
EMAIL TICKETING
Ticketing system, channel management and full transparency
SOCIAL MESSAGING
Engage in simultaneous conversations and multiple channels on one simple
dashboard
CLIENTELING APP
Create & manage client relationships by connecting online customers to in-store
teams
VIRTUAL SELLING
Virtual selling, one-on-one clienteling and convenient self-scheduling
LIVE STREAM 1:MANY
Live shows, launches, virtual selling, direct add-to-cart and connect direct to
agents
SHOPPABLE VIDEO FEED
Interactive, immersive video shopping experience with add-to-cart and chat
directly to agent capabilities
CUSTOMER JOURNEY
Real-time, data-driven insights on customer behavior give agents cues for a
greater level of personalized service
AI BOTS
Best-in-class automated and integrated self-serve solutions
AI ASSISTANT
AI-powered conversations that co-pilot with human agents to deliver premium
service across all platforms
AI AUTO TRANSLATION
Instantly create a multilingual team to expand your service and sales reach by
27+ languages
ASK AI
Agents can ask questions for business knowledge in the context of customer
inquiries
OMNICHANNEL SERVICE
A TRUE OMNICHANNEL PLATFORM - CHAT TO CUSTOMERS WHERE THEY ARE
We are the 360-view solution for connecting customers to service centers and
store locations, communicating seamlessly across social platforms such as Live
Chat, Email, Text, WhatsApp, Facebook Messenger, Instagram, Google chat, WeChat,
Line and KakaoTalk, to name a few. Generate real revenue by proactively engaging
and replying to your customers in real-time.
EMPOWER YOUR SALES & SERVICE TEAMS TO DELIVER DATA-DRIVEN, PROACTIVE AND
PERSONALIZED OMNICHANNEL SERVICE TO YOUR ONLINE CUSTOMERS
The INSIDE platform is the only live chat platform that is designed to deliver
fun, gamified experiences to your online sales associates, stylists, experts and
agents.
OPTIMIZE YOUR DIGITAL JOURNEYS AND ACHIEVE UP TO 49% CONVERSION WITH INSIDE
PROACTIVE CHAT
OUR SOLUTIONS
* INSIDE AI
* Omnichannel Customer Care
* Virtual Selling
* Live Shopping
* Clienteling
* Agent Concierge
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INSIDE AI
Powerfront’s INSIDE AI features are a part of the INSIDE Ecosystem, Desktop and
Store App Dashboards. Leverage AI power across Chat, SMS, Email & Social.
Book an AI Demo →
OMNICHANNEL CUSTOMER CARE
True omnichannel solutions deliver a seamless live chat experience, whilst your
customers can use multiple devices & channels of their choice to communicate
with your business.
VIRTUAL SELLING
Curate personalized customer experiences online using chat and video with
contact center and in-stores teams
LIVE SHOPPING
Create One-to-Many virtual live shopping events for product launches, new
collections & brand events. Click to connect directly to agents & add products
directly to cart during shows & shoppable videos.
CLIENTELING
Build and manage relationships through smart data insights & multi platform
messaging. Recognize your customers each & every time they visit you online.
AGENT CONCIERGE
Introducing our Center of Excellence and a white-glove service offering of fully
trained Powerfront Concierge Associates.
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BY DEPARTMENT
Discover Powerfront’s feature rich solutions for sales, service, social and
marketing teams.
* Customer Care
* Marketing and Social Media
* eCommerce and Online Sales
* Boutiques and Showrooms
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CUSTOMER CARE
Deliver data-driven, personalized conversations with online customers in
real-time, alongside best-in-class automated and integrated self-service for
faster solutions.
MARKETING AND SOCIAL MEDIA
Create curated customer experiences and tailored messages from marketing
campaigns & social channels direct to your agents and store teams, with full
visibility of the customer journey.
ECOMMERCE AND ONLINE SALES
Optimize customer interactions and recognize hot opportunities through
segmenting according to basket size, status, location, buying behavior, time on
site and more.
BOUTIQUES AND SHOWROOMS
With the INSIDE Store App in-person teams can be notified in real-time when VIP
clients are online, see previous conversations & history and actively clientele
right from their location.
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INDUSTRIES
Luxury
Optimize digital experiences & deliver hyper-personalized service across
multiple regions & languages
Learn more
Retail
Deliver a true end-to-end omnichannel experience & engage with AI & Human
support across multiple channels
Learn more
Home Furnishings
Instantly recognize returning customers & proactively connect with AI support,
Contact Center & In-Store experts
Learn more
Jewelry
Expertly clientele across digital platforms whilst showcasing product in
real-time with In-Store experts
Learn more
Automotive
Connect clients with sales teams from local dealerships for real-time test
drives, demonstrations & maintenance experiences
Learn more
Travel
Recognise VIP passengers instantly & offer personalized assistance with bookings
using AI & Human support
Learn more
“At Lenovo we take pride in our innovation and smarter technology for all. The
cool factor with Powerfront is that they do the same. They want to be the
cutting-edge of what they do and we're working together to make that a reality.”
Nicole Hutchinson INSIDE Sales Manager, Lenovo
CUSTOMER FIRST
WHY CHOOSE POWERFRONT?
We are a diverse group of passionate innovators and creators, committed to true
customer-centricity. You will work with a dedicated Client Relations team who
partner with you.
It’s the little things, like customizing the chat pane to become authentic to
your brand. Helping you create your first messages. Sharing wins and
celebrations with your team. When you choose Powerfront you are choosing to
deliver a high touch personalized customer service to your customers, where it
matters how your customers feel. Your online visitors will be seen, recognized
and valued.
Meet our Powerfront Team today →
RESOURCES
View all →
Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in
conversion rates
Gucci puts luxury sales assistants online and doubles proactive chat sales
Lenovo achieves 48% YOY growth in chat revenue with INSIDE.
ELEVATE YOUR SERVICE PLATFORMS WITH INSIDE BY POWERFRONT TODAY
Get a personalized demonstration of our engagement platform and learn how we can
help you create true customer-centricity for your business.
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