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Text Content

NWVOX HELP DESK

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


NEW -- VOICE CUSTOMER (VOIP)

My Phone Numbers (#) 2
 * How Do I Add a Phone / Extension Or Number For A New Person?
 * What's Included With A Phone Number?

My Extensions 3
 * What Can An Extension Do? Do I Need Them?
 * How Do I Add A New Extension?
 * A Look at Special Extensions

My Fax 7
 * Can I Use A Fax Machine & Print My Faxes?
 * Can I View My Fax History?
 * How Do I Change The Email Address That Receives Faxes?
 * Can Multiple People Receive The Same Fax?
 * Can I Send One Fax To A List People?

View all 7
My Voicemail 3
 * How Do I Setup My Personal Voicemail Recording?
 * How Do I Access & Listen To My Voicemail?
 * NWVOX: Greeting Change Guide

My Equipment 4
 * Can I Upgrade My Phone?
 * Can I Add Additional Sidecars? (Gatekeeper or Bedazzler)
 * Can I Get A Headset For My Phone? (Wired Or Wireless)
 * Can I Add "Cordless" Phones To My System?

My Softphone 8
 * How do I set up Zoiper on my PC?
 * How do I setup Zoiper on Android?
 * How To transfer Calls on Zoiper IOS
 * How to Record Calls on Zoiper (IOS)
 * How do I setup Zoiper on IOS?

View all 8
My Ring Group / Queue 1
 * How To Create A New Ring Group / Queue For Your Phone System

My Internet Service (ISP) 2
 * NWVOX: Internet Guide
 * NWVOX Phone Service Minimum Requirements For Best Results

My Call Path 8
 * What Are My "Time Of Day" Rules?
 * How Do I Program My Auto Attendant?
 * What Are My Options For In-Call Notifications?
 * How Do I Setup My Ring Groups & Caller Queueing?
 * How Do I Setup My Sub-Menu IVR?

View all 8
My Recordings 1
 * NWVOX: Call Recording Guide

My Call Reports 2
 * Checking Call Reports in Bicom
 * Check Answered/Unanswered Calls per Extension


PHONE GUIDES

Cubicle Warrior 7
 * CW / Polycom IP-330 Guide
 * CW / Polycom IP-430 Guide
 * CW / Polycom IP-450 Guide
 * CW / Yealink T-22 Guide
 * CW / Yealink T-32G Guide

View all 7
Gatekeeper 2
 * GK / Yealink T-26P Guide
 * GK / Yealink T-38G Guide

Bedazzlers 7
 * B / Polycom IP-501 Guide
 * B / Polycom IP-550 Guide
 * B / Polycom IP-601/650 Guide
 * B / Yealink T-29G Guide
 * B / Yealink T-46G Guide

View all 7
Collaborators 2
 * C / Yealink CP-860 Guide
 * C / Polycom IP-7000 Guide


BILLING

Payments 2
 * How Do I Make A One-Time Credit Card Payment?
 * How Do I Setup Automatic Credit Card Payments?

Bill Questions / Issues 3
 * How Do I Change My Company's Billing Address?
 * What Is My Billing Period?
 * Can You Help Me Understand My Bill?

Service Renewals 2
 * Will My Rates Go Up?
 * Do I Need New Equipment?

Add / Drop System Features 3
 * How Do I Drop A Phone System Feature / Service?
 * How Do I Add A Phone System Feature / Service?
 * How Do I Get More Phones / Extensions?

Referral Credit Verification 1
 * I Refered A Friend, Where's My $50 Credit?

Discontinuing Service 4
 * How / Where Do I Return Equipment?
 * What Does My Last Bill Look Like?
 * What Happens To Phone Numbers I Want To Keep?
 * Cancelation Process

Suspension of Service 1
 * Suspension of service


COMMUNITY FORUMS

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NWVOX FORUMS

Announcements 0
Feature Requests 0
Tips and Tricks 0
Report a problem 2
 * Faxes are not going through
   Posted by Claudia Mejia, 9 years ago
   Last Reply by Jennifer Beall 9 years ago
 * Another phone problem
   Posted by Kristie Lynn, 9 years ago
   Last Reply by Joel Bockovich 9 years ago

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