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RAPID7 PRIVACY POLICY
Last Updated: August 26, 2022
Our quest to accelerate insight for security and technology practitioners
requires collecting and processing a significant amount of data. Ensuring your
data is used only in a manner consistent with your expectations is a
responsibility we take very seriously, and we back the privacy statements below
with layers of security to safeguard your data.
Rapid7, we, and us refers to Rapid7, Inc., Rapid7 LLC and any of our corporate
affiliates.
This Privacy Policy describes how we collect, use and disclose information you
provide to us, including personal information, by which we mean information that
would allow us to determine your identity when you engage with us. For example,
we may receive your information when you use our solutions or services or
otherwise interact with us (for example, by using our websites or attending our
events). In addition, this Privacy Policy covers the information we may collect
through our research initiatives.
This Privacy Policy also describes the choices available to you regarding our
use of your personal information and how you can access and update this
information. We encourage you to read this Privacy Policy carefully when using
or providing information to us through our sites, solutions, and services. You
understand that by using our sites, solutions, and services, you are accepting
our practices as described in this Privacy Policy.
* What kinds of information do we collect?
* Information you provide directly to us
* Information we collect to deliver and improve our solutions and services
* Information from third-parties
* How do we use this information?
* To deliver, improve, and develop our offerings
* To communicate with you
* To conduct research initiatives
* How is this information shared?
* With our customers and organizations participating in or promoting
research
* With third-party vendors, consultants, service providers, or other
business partners
* In the case of a merger, sale, financing, or acquisition
* California Consumer Privacy Act
* What are cookies and does Rapid7 use them?
* What are cookies?
* How does Rapid7 use them?
* How do we respond to legal requests?
* How do we operate our global services and solutions?
* How will we notify you of changes to this policy?
* How can you manage or delete information about your organization?
* Correcting and updating your information
* Communications opt-out
* Customer data
* How secure is my data?
* How long do you keep data for?
* I'm from the European Economic Area/the UK – is there anything else I should
know?
* Legal basis for processing personal information
* Additional data protection rights
* Data Protection Officer
* UK representative
* EU representative
* How can you contact Rapid7 with questions or concerns?
MORE RESOURCES
* Rapid7 LLC and the EU-U.S. Privacy Shield
* Links to Other Websites
* Sending Invites
* Customer Testimonials and Other Public Comments
* Children's Privacy Policy
WHAT KINDS OF INFORMATION DO WE COLLECT?
INFORMATION YOU PROVIDE DIRECTLY TO US
For example, we collect information you provide in order to access our
solutions, use our sites, subscribe to our content, or register for an activity
associated with Rapid7. This may include, but is not limited to, your name,
email address, telephone number, and mailing address.
If you make a purchase from Rapid7, become one of our vendors, or otherwise
establish a relationship with us that involves financial transactions, we
collect information about those transactions. This may include, but is not
limited to, your credit or debit card information, account and authentication
information, tax identifiers, and other billing, delivery, and contact details.
INFORMATION WE COLLECT TO DELIVER AND IMPROVE OUR SOLUTIONS AND SERVICES
In order to provide our solutions and services, we must necessarily collect
certain information automatically. This also helps us to ensure that our
solutions and services are operating correctly. The types of information we
collect include:
* Device and network data
* User and system behavior
* Application logs
* Organizational information
* Other relevant machine data
We also collect information about the services and solutions that you use and
how you use them, such as how often you access our products and which features
you use most frequently. We collect this information to improve our services and
solutions and your experience with them. For example, we may use this
information to reach out to you if you seem “stuck” on a certain process within
the solution, to make our solutions more intuitive, or to enhance the solution’s
most popular features.
On our sites, Rapid7 and our third-party partners collect information using
cookies and other tracking technologies. Please see What are cookies and how
does Rapid7 use them? below for more information.
INFORMATION FROM THIRD-PARTIES
We receive various types of information from third-parties on some occasions,
such as when we jointly offer services or sponsor events. We also collect data
from third party security providers and online databases in connection with our
research activities that relate to active or historic threats, vulnerabilities,
and risks around the world. This can include data like domain names, IP
addresses, email accounts, and usernames that are associated with security risks
(for example, known compromised accounts and usernames), and we use this
information to enhance the security services and solutions we provide to you.
Additionally, we also collect certain information from publicly available third
party sources, including the dark web, in connection with our research
activities, solutions, and services, in particular to identify and help our
customers protect against the likes of historic and/or future security threats,
vulnerabilities, and risks.This information can include the likes of domain
names, IP addresses, email addresses, and usernames and any other data that
might be associated with the applicable security risks of issues identified (for
example, known compromised accounts and usernames).
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HOW DO WE USE THIS INFORMATION?
TO DELIVER, IMPROVE, AND DEVELOP OUR OFFERINGS
We are able to deliver our solutions and services, understand the behavior of
attackers, and better help our customers keep their environments safe by using
the information we collect above.
In general, we only process our customers' information to deliver our offerings
on their behalf. Although we may collect the information listed above, we do not
access information that we process on our customer’s behalf, such as user,
network, vulnerability, incident, or asset information, unless our customers
have requested we do so to investigate issues with our solution or carry out a
service.
TO COMMUNICATE WITH YOU
We use your information to communicate with you about our solutions, services,
features, surveys, newsletters, offers, promotions, and events, and to provide
other news or information about Rapid7 and our partners, in accordance with your
communications preferences.
We will also use your information to respond to you when you contact us.
TO CONDUCT RESEARCH INITIATIVES
The vast majority of the data we collect through our research initiatives is
data that’s publicly available. It is collected to educate and enrich the
security community, and foster secure adoption of technology. For example, one
of our research initiatives uses the metadata from publicly expose services to
identify large-scale misconfigurations and vulnerabilities in consumer,
enterprise, and critical infrastructure systems.
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HOW IS THIS INFORMATION SHARED?
WITH OUR CUSTOMERS AND ORGANIZATIONS PARTICIPATING IN OR PROMOTING RESEARCH
We will share information that we identify about security risks and/or incidents
that affect or relate to our customers with those customers. Additionally,
iInformation related to the research we conduct may be shared with various
research and security organizations, including academic institutions or
publications, but only when this information is already freely publicly
available and/or non-identifiable. We may also publish this research online on
our website or through third party social media sites.
WITH THIRD-PARTY VENDORS, CONSULTANTS, SERVICE PROVIDERS, OR OTHER BUSINESS
PARTNERS
Some third parties provide services on our behalf and may require access to your
information to carry out that work, including billing, customer support, etc.
These service providers are authorized to use your information only as necessary
to provide the services and solutions in scope and are subject to strict
contractual controls to protect the confidentiality and security of your
information. If you’re a customer of our products or services, our list of
subprocessors is available here.
IN THE CASE OF A MERGER, SALE, FINANCING, OR ACQUISITION
We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition
of all or a portion of our business to another company. You will subsequently be
notified via email and/or via a prominent notice on our sites of any change in
ownership or uses of your personal information, as well as any choices you may
have regarding your personal information. The recipient of your information
will be informed of the need to protect your personal information in accordance
with this Privacy Policy.
CALIFORNIA CONSUMER PRIVACY ACT
We do not sell our customers’ personal information (as that term is defined in
the California Consumer Privacy Act) and we will not sell such personal
information without providing any required notice and/or right to opt-out of
such sale.
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WHAT ARE COOKIES AND DOES RAPID7 USE THEM?
WHAT ARE COOKIES?
Cookies are small data files that are placed on your computer or mobile device
when you visit a website. Cookies are widely used by website owners in order to
make their websites work, or to work more efficiently, as well as to provide
reporting information.
Cookies set by the website owner (in this case, Rapid7) are called "first party
cookies". Cookies set by parties other than the website owner are called "third
party cookies". Third party cookies enable third party features or functionality
to be provided on or through the website (e.g. like advertising, interactive
content and analytics). The parties that set these third party cookies can
recognize your computer both when it visits the website in question and also
when it visits certain other websites.
HOW DOES RAPID7 USE THEM?
We use first party and third party cookies for several reasons. Some cookies are
required for technical reasons in order for our Websites to operate, and we
refer to these as "strictly necessary" cookies. Other cookies also enable us to
track and target the interests of our users to enhance the experience on our
Websites. Third parties serve cookies through our Websites for advertising,
analytics and other purposes. This is described in more detail below.
To view and control the specific types of first and third party cookies we
serve, please visit our Cookie Preference Centre.
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HOW DO WE RESPOND TO LEGAL REQUESTS?
We may share personal information with companies, organizations, or individuals
outside of Rapid7 if we have a good-faith belief that access, use, preservation,
or disclosure of the information is reasonably necessary to:
* Protect against harm to the rights, property, or safety of Rapid7, our
customers or the public.
* Meet any applicable law, regulation, legal process, or enforceable
governmental request.
* Detect, prevent, or otherwise address fraud, security, or technical issues.
If we receive a government or law enforcement request for customer data, we will
promptly notify the customer and provide them with a copy of the request, unless
we are legally prohibited from doing so. Further, we may challenge government or
law enforcement requests for customer data that we consider to be overly broad
or unlawful.
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HOW DO WE OPERATE OUR GLOBAL SERVICES AND SOLUTIONS?
Rapid7 may share information internally across our parent, subsidiary, and
affiliate companies or with third parties for the purposes defined in this
policy. Information collected within the European Economic Area (“EEA”) and the
UK may, for example, be transferred to countries outside of the EEA and the UK
(including the United States of America) for the purposes as described in this
policy.
When we transfer EEA and UK personal information to non-EEA/non-UK countries, we
will implement appropriate safeguards to protect this information. This may
include implementing the European Commission's Standard Contractual Clauses
(available here) with our customers when we process personal information on
their behalf.
Rapid7 complies with the EU-U.S. Privacy Shield Framework as set forth by the
U.S. Department of Commerce regarding the collection, use, and retention of
personal information transferred from the European Union to the United States.
Rapid7 has certified to the U.S. Department of Commerce that it adheres to the
Privacy Shield Principles. Further, Rapid7 employees commit to privacy
principles, including the Privacy Shield Principles. If there is any conflict
between the terms in this privacy policy and the Privacy Shield Principles, the
Privacy Shield Principles shall govern. To learn more about the Privacy Shield
program, and to view our certification, please visit
https://www.privacyshield.gov/
With respect to personal data received or transferred pursuant to the Framework,
Rapid7 is subject to the regulatory enforcement powers of the U.S. Federal Trade
Commission. In compliance with the Privacy Shield Principles, Rapid7 commits to
resolve complaints about our collection or use of your personal information. EEA
and UK individuals with inquiries or complaints regarding our Privacy Shield
policy should first contact us at privacy@rapid7.com. Under certain conditions,
more fully described on the Privacy Shield website, you may invoke binding
arbitration when other dispute resolution procedures have been exhausted. Rapid7
complies with the Privacy Shield Principles for all transfers pursuant to the
Framework of personal data from the EEA and the UK, including the onward
transfer liability provisions.
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HOW WILL WE NOTIFY YOU OF CHANGES TO THIS POLICY?
We may update the Rapid7 Privacy Policy to reflect changes to our information
practices. If we make any change in how we use your personal information we will
take steps to notify you, which may include notifying you by email (sent to the
email address specified in your account) or by means of a notice on this site
prior to the change becoming effective. If required by applicable data
protection laws, we will seek your consent to any material change in how we use
your personal information before that change takes effect.
We encourage you to periodically review this page for the latest information on
our privacy practices.
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HOW CAN YOU MANAGE OR DELETE INFORMATION ABOUT YOUR ORGANIZATION?
CORRECTING AND UPDATING YOUR INFORMATION
Upon request, Rapid7 will provide you with information about whether we hold any
of your personal information. You may access, correct, update or request
deletion of your personal information by emailing us at privacy@rapid7.com. We
will respond to your request within a reasonable timeframe and in accordance
with applicable data protection laws.
COMMUNICATIONS OPT-OUT
We may use your information to send you a newsletter or other marketing
communications in accordance with your communication preferences. You may choose
to stop receiving our newsletter or marketing communications at any time by
following the unsubscribe instructions included in the newsletters or
communications. Alternatively, you can opt-out of receiving such newsletters and
communications by contacting us at privacy@rapid7.com.
CUSTOMER DATA
If you opt to end your engagement with Rapid7, you have the opportunity to
collect and transfer any data that is possible to export. If you request that
Rapid7 delete your data, the request will be processed in accordance with
applicable law and regulation.
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HOW SECURE IS MY DATA?
We're a security company, so naturally we take data security very seriously. We
use appropriate technical and organizational security measures to protect your
data against any accidental or unlawful destruction, loss, alteration,
unauthorised disclosure of, or access to, the information we process.
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HOW LONG DO YOU KEEP DATA FOR?
If you are a customer, we will retain your information for as long as your
account is active, or as needed to provide you products and/or services. If you
wish to cancel your account or request that we no longer use your information to
provide our offerings, contact us at privacy@rapid7.com.
In all other cases, we will retain and use your information as necessary for
legitimate business reasons, including as needed to comply with our legal
obligations, to resolve disputes, and to enforce our agreements. When we have
no ongoing legitimate business reason to process your information, we will
either delete or anonymise it or, if this is not possible (for example, because
your personal information has been stored in backup archives), then we will
securely store your information and isolate it from any further processing until
deletion is possible.
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I'M FROM THE EUROPEAN ECONOMIC AREA/THE UK – IS THERE ANYTHING ELSE I SHOULD
KNOW?
LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
If you are an individual in the European Economic Area or the UK, our legal
basis for collecting and using your information will depend on the information
concerned and the specific context in which we collect it.
However, we will normally collect information from you only where we have your
consent to do so, where we need the information to perform a contract with you,
or where the processing is in our legitimate interests and not overridden by
your data protection interests or fundamental rights and freedoms. Where we
collect and use your information in reliance on our legitimate interests (or
those of any third party), it will normally be obvious from the context what
those legitimate interests are. For example, in relation to personal data
processed in connection with our provision of services and/or research
activities, it is in the legitimate interests of Rapid7 and our customers to
detect, remediate and protect against a broad variety of cyber threats.
If we are processing information about you on behalf of a customer in the course
of providing our services and solutions to them (i.e. as a data processor), then
it is our customer's responsibility to determine the legal basis for the
processing we conduct on their behalf. If you ask us about information we are
processing on behalf of a customer, we will direct you to speak with the
relevant customer.
If you have questions about or need further information concerning the legal
basis on which we collect and use your information, please contact us using the
contact details provided below.
ADDITIONAL DATA PROTECTION RIGHTS
In addition to your rights to access, correct, update and delete your
information described above, and your right to opt-out of communications also
explained above, you also have the right to object to processing of your
information, ask us to restrict processing of your information or to request
portability of your information. You can exercise these rights by contacting us
using the contact details provided below.
If we have collected and process your information with your consent, then you
can withdraw your consent at any time. Withdrawing your consent will not affect
the lawfulness of any processing we conducted prior to your withdrawal, nor will
it affect processing of your information conducted in reliance on lawful
processing grounds other than consent.
If you are unhappy with the way we have processed your information, you have the
right to complain to a data protection authority. For more information, please
contact your local data protection authority. (Contact details for data
protection authorities in the European Economic Area are available here.)
We respond to all requests we receive from individuals wishing to exercise their
data protection rights in accordance with applicable data protection laws.
DATA PROTECTION OFFICER
To contact our Data Protection Officer, please e-mail privacy@rapid7.com.
UK REPRESENTATIVE
Our representative in the UK is Rapid7 International Limited with a registered
office at Riverbank House, 2 Swan Lane, London, England, EC4R 3TT.
EU REPRESENTATIVE
Our representative in the European Union is Rapid7 Ireland Limited with a
registered office at 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.
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HOW CAN YOU CONTACT RAPID7 WITH QUESTIONS OR CONCERNS?
MAILING ADDRESS:
Rapid7, 120 Causeway Street, Suite 400, Boston, MA 02114
PHONE:
1.617.247.1717
EMAIL:
privacy@rapid7.com
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MORE RESOURCES
* Rapid7 LLC and the EU-U.S. Privacy Shield
* Links to Other Websites
* Sending Invites
* Customer Testimonials and Other Public Comments
* Children's Privacy Policy
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