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Search for shoes, clothes, etc.Search

 * New
 * Women
 * Men
 * Kids
 * Collections
 * Brands
 * Sale

Help & Support
 * Return Options
 * Get Help
 * FAQs
 * Give Us Feedback


FREQUENTLY ASKED QUESTIONS

RETURNS

 1.  I want to return my purchase! What do I do?
 2.  I would like to return a gift that was sent to me. How do I do that?
 3.  Can I exchange my order instead of returning it?
 4.  I printed out my label and misplaced it. How can I retrieve it again?
 5.  How long does it take for me to get a refund?
 6.  Do your pre-paid labels cover international returns?
 7.  I am returning an item purchased with a Gift Certificate or Gift Card, how
     does that work?
 8.  I only see the option to return my order through UPS on the website. Am I
     able to return through USPS instead?
 9.  What is Drop-off without shipping box and label?
 10. How do I return orders shipped in multiple boxes?

SHOES/BRANDS

 1. How do I know my shoe size?
 2. I want to know if you carry a specific brand/color/size/width?

ACROSS THE BOARD

 1.  Are there Zappos.com gift certificates and/or gift cards?
 2.  Do you do back orders?
 3.  Do you have a catalog?
 4.  Do you have a price matching policy?
 5.  Do you match prices if an item goes on sale after my purchase?
 6.  Do you offer Live Chat support?
 7.  How can I write a review on a product?
 8.  How do I unsubscribe from any of your mailing lists?
 9.  How do I use my Gift Certificate/Coupon Code?
 10. I tried to check out and the item in my shopping cart disappeared, what
     happened?
 11. Is the item I want going to go on sale soon?
 12. My email address has changed. How do I update this information to my
     current account?
 13. The item I want is out of stock. What do I do now?
 14. Do you accept orders through VOIP?
 15. How do I care for XYZ fabric?
 16. What is a Zappos Verified Purchase review?
 17. Does Zappos sell single shoes or different sized shoes?
 18. Do you ship internationally?

SUSPICIOUS ACTIVITY

 1. I received an email from Zappos.com regarding an order I didn’t place. What
    should I do?
 2. How do I identify whether an Email is or is not from Zappos?
 3. What should I do if I believe I’ve received a phishing email or if I
    responded to what may be a phishing email?

PAYMENT INFORMATION

 1. Do you accept international credit cards?
 2. Do you allow Cashier's Checks or Money Orders?
 3. Do you charge sales tax on any item?
 4. What forms of payment do you accept?
 5. What can cause my order to be delayed?
 6. Can I pay with multiple Visa, Mastercard, American Express, or Discover
    Pre-Paid Gift Cards?

AMAZON PAY

 1. What is Amazon Pay?
 2. How do I open an Amazon Pay account?
 3. How do I find my Amazon Pay transactions?
 4. What does it cost to use Amazon Pay?

PAYPAL

 1.  What is PayPal?
 2.  How do I place my order using PayPal?
 3.  What happens after my order has been placed using PayPal?
 4.  I received an email from PayPal indicating that my order has been submitted
     but I didn’t receive an order confirmation from Zappos, what does this
     mean?
 5.  How can I re-place an order that didn’t process correctly (e.g., in the
     scenario above)?
 6.  Is PayPal available on the Zappos App?
 7.  Can I use PayPal with Zappos gift cards and promotion codes?
 8.  Can I exchange my PayPal order?
 9.  My order placed with PayPal was declined, now what do I do?
 10. Can I add items to my order after processing my order through PayPal flow?
 11. Can I cancel my PayPal order?
 12. Can I use a combination of PayPal information and Zappos information during
     checkout?

TECHNOLOGY

 1. What are cookies? Do I need to enable cookies on my browser?
 2. When placing an order I get an error message stating that there has been an
    authorization failure. What went wrong?

ABOUT

 1. Are there any benefits to having an account with you?
 2. How can I get assistance if I need it?
 3. Is there a way I can learn more about the Zappos Family?
 4. What are your shipping and return policies?
 5. What kind of selection do you have?


RETURNS

Q:

I WANT TO RETURN MY PURCHASE! WHAT DO I DO?

A:

If you are not 100% satisfied with your purchase from Zappos, you can return
your item(s) for a full refund within 365 days of purchase. Returns must be
unworn, in the state you received them, and in the original packaging. Some
items ship with an attached security tag, and merchandise returned without the
original security tag attached or a damaged tag may not qualify for a refund.
For more information on returns, please see the Zappos Shipping, Return, and
Exchange Policies.

Zappos offers a number of easy return options, including shipping box-free and
printer-free returns to Whole Foods Market and The UPS Store, as well as UPS
Pickups and more (subject to availability). Learn about all Return Options here.

Click here to log in to your Zappos.com account for a self-service return, and
then choose the item(s) you wish to return. If you have received defective,
damaged or incorrect merchandise, or you need any assistance with processing
your return, please contact us.

Return to TopQ:

I WOULD LIKE TO RETURN A GIFT THAT WAS SENT TO ME. HOW DO I DO THAT?

A:

For assistance with returning a gift you received, please call the Zappos
Customer Loyalty Team at [1-800-927-7671|tel:18009277671] for assistance
returning the item. Please note that in order to assist you, our team will need
the phone number, first and last name, tracking number or shipping address of
the person who gifted you the item. Typically, a return will be refunded to the
original purchaser's method of payment. However, we would be happy to assist you
with a gift return, and issue you a gift card for the return.

Return to TopQ:

CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT?

A:

Yes, you have the option to exchange an eligible item instead of returning it
for a refund. You may be able to process a self-service exchange in your
Zappos.com account—you will see this option in your account if an item is
eligible to exchange via self-service. If a self-service exchange option is not
available in your Zappos.com account, you can contact usto initiate your
exchange. For more terms, please see the Zappos.com Shipping Returns & Exchange
Policy.

As a Zappos.com customer you have the option of exchanging an eligible item
instead of returning it for a refund. You may be able to process an exchange
yourself for certain eligible items in your Zappos.com account. If an item is
eligible, you will see an option in your account to select an item to exchange,
and will be provided the instructions and terms that apply to your exchange. You
also always have the option to contact us via phone, chat, or email, and we will
gladly assist you with the exchange process. Our Customer Loyalty Team is
available 24/7 and more than happy to help!

For more information on our exchange process, please see the Zappos Shipping and
Return Policy.

Return to TopQ:

I PRINTED OUT MY LABEL AND MISPLACED IT. HOW CAN I RETRIEVE IT AGAIN?

A:

You can find a link to your return label in the return confirmation email you
received, or you can retrieve your return label by logging in to your Zappos.com
account. Just click hereto log in to your Zappos.comaccount. Go to the order
that contains the item you are returning, click “Show More” and then you will
see an option to “Print Return Label” next to the item you are returning

Return to TopQ:

HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?

A:

It typically takes about 5-10 business days for your return to arrive at our
fulfillment center and be processed for refund. Once we receive your qualifying
return and approve your refund, Zappos will credit your original method of
payment. Depending on your financial institution, please allow an additional
2–10 business days for the credit to post to your bank or credit card account.
PayPal (and international cards): up to 30 business days. Afterpay: 9-20
business days. Zappos Gift Cards: up to 24 hours. Some customers may qualify for
rapid refunds through Zappos VIPor other perks.

Return to TopQ:

DO YOUR PRE-PAID LABELS COVER INTERNATIONAL RETURNS?

A:

No, our return labels do not cover the price for international returns. To use
our return labels, you must send your return from the United States.

Return to TopQ:

I AM RETURNING AN ITEM PURCHASED WITH A GIFT CERTIFICATE OR GIFT CARD, HOW DOES
THAT WORK?

A:

An order made with a Gift Card as payment will be refunded back to an e-Gift
Card for your convenience. New Gift Card codes will be emailed to your email
address on file.

Return to TopQ:

I ONLY SEE THE OPTION TO RETURN MY ORDER THROUGH UPS ON THE WEBSITE. AM I ABLE
TO RETURN THROUGH USPS INSTEAD?

A:

For self-service returns on Zappos.com, return by UPS is the only option for
most customers. If you would rather receive a USPS return label, simply contact
usand we'll be happy to send you one.

Return to TopQ:

WHAT IS DROP-OFF WITHOUT SHIPPING BOX AND LABEL?

A:

If available in your area, you can bring your item(s) in their original
manufacturer’s packaging (i.e. shoe boxes or clothing bag) and disassembled from
the shipping box if applicable to a Whole Foods Market. They’ll scan your return
code and then pack, label, and ship your return for FREE. You don’t need to put
your item(s) in a shipping box or print a label.

If you choose Whole Foods Market as your drop-off location, locate the Amazon
Return Counter or Whole Foods Market Customer Service Desk inside the Whole
Foods Market store and show the return code on your mobile device to a store
associate.

Return to TopQ:

HOW DO I RETURN ORDERS SHIPPED IN MULTIPLE BOXES?

A:

If you are returning an order that arrived in multiple boxes, please process a
unique return label for each box you are returning. To ensure you receive the
correct refund for each box, please verify the items selected for each return
label corresponds to the items placed in each box.

Return to Top


SHOES/BRANDS

Q:

HOW DO I KNOW MY SHOE SIZE?

A:

If you are unsure of your shoe size, you can measure your shoe size. Because the
foot is three-dimensional, any two-dimensional measuring tool, such as a ruler
or Brannock device® can only approximate your true shoe size. Please also keep
in mind that manufacturers use different lasts to construct their shoes, and
sizing may vary accordingly.

Return to TopQ:

I WANT TO KNOW IF YOU CARRY A SPECIFIC BRAND/COLOR/SIZE/WIDTH?

A:

Try clicking Brands button located at the top of each page - you will be taken
to a page where you can view all brands that we are currently offering. Please
check back often since we add new brands on a daily basis! Or if you know what
you're looking for - try the search bar as well.

Return to Top


ACROSS THE BOARD

Q:

ARE THERE ZAPPOS.COM GIFT CERTIFICATES AND/OR GIFT CARDS?

A:

Yes! If you're looking for the perfect gift or just doing some last minute
shopping, Gift Cards are the perfect solution for you! Give one today!

Return to TopQ:

DO YOU DO BACK ORDERS?

A:

No. We do not do back orders. If an item is out of stock the Zappos Customer
Loyalty Team will notify you as soon as possible and ask if you would like a
replacement item. Out of stock orders will be cancelled unless a replacement
item is requested.

Return to TopQ:

DO YOU HAVE A CATALOG?

A:

No. Currently, we have a 'virtual' catalog. In order to ensure that our
customers have access to the most current styles, prices, sizes, and overall
selection, we do not publish a catalog that you may purchase directly from us.
Plus, with all the styles that we carry, a catalog would be as big as a phone
book! If there is a particular shoe or style of shoe that you are interested in,
please feel free to contact us and we will be happy to help you locate it.

Return to TopQ:

DO YOU HAVE A PRICE MATCHING POLICY?

A:

Please visit our Zappos Price Matching page to learn about our price matching
policy.

Return to TopQ:

DO YOU MATCH PRICES IF AN ITEM GOES ON SALE AFTER MY PURCHASE?

A:

Please visit our Zappos Price Matching page to learn about our price matching
policy.

Return to TopQ:

DO YOU OFFER LIVE CHAT SUPPORT?

A:

Yes we do! To get in contact with one of our live chat specialists, click on the
chat link on our Contact Us page to open a chat window!

Return to TopQ:

HOW CAN I WRITE A REVIEW ON A PRODUCT?

A:


YOU CAN WRITE A PRODUCT REVIEW WITH JUST 5 EASY STEPS:

 1. On any product page, scroll down and on the left-hand part of the screen,
    underneath the ‘Customer Feedback section’, you will see a button titled
    ‘Write a review of this product’.

 2. Once you click on that button you will see an image of the product, a text
    box, a rating section, and three sections on how the product fits. Please
    fill in as much information as you’d like. You can also insert your name,
    where you live, your email address and other brands that you recommend.
    *Please note: this section is designed around how a shoe fits. We are
    working on updating this section to be dynamic based on the product type. If
    the question does not pertain to your product type, please feel free to just
    type in your review in the text box and select the star ratings.

 3. Then, click on the orange ‘Submit your Review’ button.

 4. Once you’ve submitted your review, it may take up to 5 business days for it
    to appear on the site.

 5. Please visit our Review Guidelines and Terms of Use to review the legal
    terms and conditions concerning your submission of reviews.

Return to TopQ:

HOW DO I UNSUBSCRIBE FROM ANY OF YOUR MAILING LISTS?

A:

There are two quick and easy ways to unsubscribe from our mailing list: Call us
at tel:18009277671 and one of our customer service representatives will take
care of your request over the phone.

Text CHAT to tel:18339277898 to chat with the Zappos Customer Loyalty Team by
text.

By texting CHAT, you consent to receive text messages (including automated and
marketing messages) from or on behalf of Zappos at your mobile number provided.
Consent is not a condition of any purchase. Text STOP to end your chat. Message
& data rates may apply.

Return to TopQ:

HOW DO I USE MY GIFT CERTIFICATE/COUPON CODE?

A:

Using your code is as easy as 1-2-3!

Place all of the items in your shopping cart and proceed to checkout. Under Your
Payment Information, find the box labeled "Redeem Gift Cards and Coupons". Enter
your code in the box and click "Apply".

Return to TopQ:

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING CART DISAPPEARED, WHAT
HAPPENED?

A:

We are sorry that you were not able to complete your order. The selection on
Zappos.com is live and reflects what is in stock at that moment. Placing an item
in your shopping cart does not guarantee your right to purchase that item. Until
you have completed the checkout process, another customer may purchase the item
even if it is in your cart.If that happens, you will receive a message on the
shopping cart page informing you that the item is no longer available and that
you should remove it from your cart.

Return to TopQ:

IS THE ITEM I WANT GOING TO GO ON SALE SOON?

A:

Unfortunately, Zappos.com does not know if an item will go on sale or be marked
down until it actually happens. It is possible for different colors within the
same style to have different prices. For instance, if a blue bag is selling
better than a yellow one, one might discount the yellow bag to boost sales.

Return to TopQ:

MY EMAIL ADDRESS HAS CHANGED. HOW DO I UPDATE THIS INFORMATION TO MY CURRENT
ACCOUNT?

A:

You are welcome to update your e-mail address by logging in to your account
online. The best way to do this is to take the following steps:

 * Visit the website and click on "My Account" in the upper right-hand corner of
   the page.

 * Log in to your account by typing your previous e-mail address and password.

 * Once logged in, click on "Edit Profile" towards the right-hand side of the
   page.

 * Type your new e-mail address on lines 3 and 4.

 * Verify your "Current password" at the bottom.

 * Click "Update Now."

 * Your e-mail will be updated.

Also, we would be happy to update your e-mail address for you over the phone.
For security purposes, we ask that you call the Zappos Customer Loyalty Team at
1-800-927-7671 to confirm your account information. Upon verification, we will
be glad to take care of your request immediately. Please let us know if there is
anything else we can help you with.

Return to TopQ:

THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO NOW?

A:

Zappos.com is very sorry that the item that you need is out of stock. Underneath
the size selection dropdown menu, there is a link that says "Don't see your
size?". If you click on that link, you will see a popup that will let you add
your email address to our notification list. When your size, color, and style
become available you will receive an automated email sent by our system letting
you know that your item is available for purchase. The notification list does
not hold an item for you, and it does not obligate you to make a purchase so you
are welcome to shop around while you wait. Items are available on a 'first come,
first served' basis, so please make sure that you place your order quickly.

Return to TopQ:

DO YOU ACCEPT ORDERS THROUGH VOIP?

A:

While we are happy to hear from our international customers, we are unable to
accept VOIP(voice over internet protocol) calls at this time. We have allowed
VOIP calls in the past, however, we found it limited the service we were able to
provide. You may call us from any land line or cellular phone at +1
702-943-7677. We apologize for the inconvenience this may cause.

Return to TopQ:

HOW DO I CARE FOR XYZ FABRIC?

A:

Acetate: While most items made of acetate are dry-clean only, some may be
hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is
damp. Press the inside of the garment using a low-temperature setting. Use a
pressing cloth when ironing the outside.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label,
and check for the proper drying option. Some knits retain their shapes best if
reshaped and dried flat.

Cashmere: Check the care label before laundering cashmere. To hand-wash, use a
mild detergent or shampoo. Gently squeeze the water through the garment, then
rinse until the water runs clear. Do not wring or twist. Squeeze out excess
water. To dry, lay flat on a towel, away from sunlight or heat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the
dryer promptly to reduce wrinkling. Press using spray starch for the crispness
of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or
low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a
steam iron; starch for a professionally laundered look.

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the
instructions on the care label. To touch up or press, use a steam iron on a
linen setting for a crisp look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting
when tumble-drying, and include a dryer sheet to reduce static electricity. Use
a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed (cool)
and dried (low). Check the label to see if air-drying is recommended. Touch up
with a cool – never hot – iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool
water and a mild detergent. When machine-washing, use the gentle cycle and
promptly remove garments after washing. When hand-washing, do not wring or twist
the garment. To dry, roll the item in a towel to squeeze out excess water. Lay
flat to dry. Iron when still damp and with the garment inside out to prevent the
fabric from becoming shiny. Use a pressing cloth when ironing the right side of
the garment. Pressing cloths can be purchased, or use something as simple as a
piece of white cotton fabric.

Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do
not dry silk in a clothes dryer. Garments usually look best when professionally
dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex.
Line-dry or use a low temperature setting when machine-drying to preserve the
elasticity of the garment.

Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If
hand-washable, use cool water and a detergent for fine washables. Squeeze out
excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned
once a season. Between dry cleanings, remove surface soil with a brush or damp
cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom;
moisture will help garment shed wrinkles. When touching up with an iron, use
steam in an up-and-down motion (rather than sliding the iron along the fabric).

Return to TopQ:

WHAT IS A ZAPPOS VERIFIED PURCHASE REVIEW?

A:

An "Zappos Verified Purchase" review means we've verified that the person
writing the review purchased the product at Zappos. Reviews that are not marked
"Zappos Verified Purchase" are valuable as well, but we can't confirm that the
product was purchased at Zappos.

Return to TopQ:

DOES ZAPPOS SELL SINGLE SHOES OR DIFFERENT SIZED SHOES?

A:

Yes! You spoke, we listened, and now you can shop single shoes from a few of
your favorite brands! Whether you are buying just one (1) shoe, or two (2) shoes
of different sizes or widths to create a pair, we refer to this as buying
‘single’ shoes. Learn more and shop on our FAQs page about the Single Shoes &
Different Sized Shoes Program here.

Return to TopQ:

DO YOU SHIP INTERNATIONALLY?

A:

We do not ship to international locations other than U.S. Territories and
Military APO/FPO addresses. If you ship items to a Freight Forwarding business,
Zappos is only responsible for delivery to that business. Zappos is not
responsible for any claims for damage or missing items after successful delivery
to the Freight Forwarding business.

Return to Top


SUSPICIOUS ACTIVITY

Q:

I RECEIVED AN EMAIL FROM ZAPPOS.COM REGARDING AN ORDER I DIDN’T PLACE. WHAT
SHOULD I DO?

A:

If you received correspondence regarding an order you didn’t place, it likely
wasn’t from Zappos.com. Don't share any personal information, click any links in
the email, or respond to the email, and delete it immediately.

This type of email is known as a phishing campaign. A phishing campaign is an
email scam designed to steal personal information from victims. Cybercriminals
use phishing, the fraudulent attempt to obtain sensitive information such as
credit card details and login credentials, by disguising themselves as a
trustworthy organization or reputable person in an email communication.

If you are a Zappos.com customer, you can go to your Zappos Account and view
Your Order History to see if there is an order that matches the details in the
correspondence. If you are not a Zappos.com customer, feel free to contact us to
verify whether the email is associated with an actual order.

Return to TopQ:

HOW DO I IDENTIFY WHETHER AN EMAIL IS OR IS NOT FROM ZAPPOS?

A:

Suspicious or fraudulent emails not from Zappos.com may contain:

 * A reference to a payment source that Zappos.com does not accept, such as
   PayPal. Zappos.com currently only accepts credit cards, debit cards, and
   Zappos.com Gift Cards for payment.
 * A request to update payment information that is not linked to an order you
   placed on Zappos.com or your Zappos.com account.
 * Links, including “Here” links, to websites not affiliated with Zappos.com.
   You should be able to hover over a link without clicking it to show the
   website address associated with the link. If the link shows a site other than
   Zappos.com or a site that is not a legitimate Zappos domain, then it is
   likely phishing.
 * An order confirmation for an item you didn't purchase or an attachment to an
   order confirmation. If you are a Zappos.com customer, go to your Zappos
   Account and view Your Order History to see if there is an order that matches
   the details in the correspondence. If you are not a Zappos.com customer, feel
   free to contact us to verify whether the email is associated with an actual
   order.
 * Typos, grammatical errors, or unconventional formatting.
 * A generic email address with Zappos in the email, for example
   advert@gmail.com or an email address from a non-US country or site not
   associated with Zappos. Zappos will never send communications from personal
   or generic email accounts. Order-related emails typically come from
   cs-noreply@zappos.com or another zappos.com email address.
 * Forged email addresses to make it look like the email is coming from
   Zappos.com. Your email program may allow you to hover over or click on an
   email address to view its original source.

Return to TopQ:

WHAT SHOULD I DO IF I BELIEVE I’VE RECEIVED A PHISHING EMAIL OR IF I RESPONDED
TO WHAT MAY BE A PHISHING EMAIL?

A:

If you believe you received a phishing email or responded to what may be a
phishing email, Zappos recommends you update your online passwords, including
the password to your Zappos.com Account, and report the email to the Federal
Trade Commission (FTC). Visit the FTC website here to report the email and find
more information on how to identify and prevent phishing attacks.

Return to Top


PAYMENT INFORMATION

Q:

DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?

A:

Currently Zappos.com can accept international credit cards but we can only ship
to an address within the United States and its territories. Please note that the
credit card must be issued and contain a logo from either Visa, Mastercard,
Discover, or American Express. On the checkout page, there will be a billing and
shipping section. Please do the following:

For the billing information

Enter your street address on Address Line 1. Enter your City, County or
Province, and Postal Code on Address Line 2. Enter your Country  for the city.
Enter AA for the state. Enter 11111 for the zip code.

For the shipping information

Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72
hours to finalize prior to shipping. We apologize for any inconvenience this may
cause.

Return to TopQ:

DO YOU ALLOW CASHIER'S CHECKS OR MONEY ORDERS?

A:

No. At this time Zappos.com does not accept Cashier's Checks or Money Orders.

Return to TopQ:

DO YOU CHARGE SALES TAX ON ANY ITEM?

A:

For information on how sales tax is charged, please see the Zappos State Sales
Tax page.

Return to TopQ:

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A:

Zappos.com currently accepts Visa, MasterCard, Discover, and American Express
for all orders.

Return to TopQ:

WHAT CAN CAUSE MY ORDER TO BE DELAYED?

A:
 * If the billing information you provided does not match what your bank has on
   file (including address and telephone number), your order may be delayed.
 * We all love sending gifts to others and ourselves as much as we love
   receiving them. However, if you are shipping to an address other than your
   billing address, your order may be delayed.

Return to TopQ:

CAN I PAY WITH MULTIPLE VISA, MASTERCARD, AMERICAN EXPRESS, OR DISCOVER PRE-PAID
GIFT CARDS?

A:

Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover
logo / insignia on it will be processed like an actual credit / debit card and
only one credit card can be used per order. If a single pre-gift card does not
cover the total of your order, we suggest using the balance on the pre-paid gift
card to purchase a Zappos Gift Certificate. The Zappos Gift Certificate can then
be used along with a credit card or pre-paid gift card to complete the order. If
you have multiple pre-paid gift cards, you will need to purchase a separate
Zappos Gift Certificate for each. If you need any help with purchasing the
Zappos Gift Certificates or placing an order, please give our Customer Loyalty
Team a call, and we will be happy to help! Please also note that in order to use
the pre-paid gift card on Zappos, it will need to be registered or activated by
following the instructions on the pre-paid gift card itself or on the card’s
packaging. Also, some card may not be eligible for online purchases. Please
refer to the company that issued the card for more details.

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AMAZON PAY

Q:

WHAT IS AMAZON PAY?

A:

Amazon Pay is a service that allows Amazon customers to use the payment
information already stored in their Amazon account to pay for goods and services
on other sites. You can use Amazon Pay wherever you see it - whether that is
clicking the Amazon Pay button when checking out on your favorite online stores,
managing your payment methods in your account on Amazon.com or using Amazon Pay
on Alexa. There are no additional sign-ups or sign-ins. Your transactions are
safe and secure, and everything can be tracked in your Amazon account.

Return to TopQ:

HOW DO I OPEN AN AMAZON PAY ACCOUNT?

A:

If you have an Amazon account, you are ready to start using Amazon Pay wherever
you see the Amazon Pay button. No additional registration is necessary, which
means you don’t need to create a new account or remember old passwords. Amazon
Pay simply uses the information and payment methods stored in your Amazon
account. That also includes your address book, so you’ll always have Grandmom’s
address handy no matter where you shop.

Return to TopQ:

HOW DO I FIND MY AMAZON PAY TRANSACTIONS?

A:

Go to pay.amazon.com and sign in as a “shopper” using your Amazon username and
password. One-time purchases are shown on the “Activity” tab, and subscription
agreements are on the “Merchant agreements” tab. You can also view your
transactions on Amazon.com. If you are on a desktop, your Amazon Pay
transactions can be found under “Amazon Orders” within the Amazon Pay tab or in
“Your Account” under “Transactions”. If you are in the Amazon app, all
transactions are listed together under “Your Orders” or in “Your Account”.

Return to TopQ:

WHAT DOES IT COST TO USE AMAZON PAY?

A:

It costs nothing. Using Amazon Pay does not add fees to your purchases on sites
and organizations accepting Amazon Pay. Amazon Pay does not add transaction
fees, membership fees, currency conversion fees, foreign transaction fees, or
any other fees. Your card issuer, however, may add a foreign transaction fee if
your card was issued in a country different from the site on which you are
shopping, as well as any other fees described in the terms and conditions for
your card.

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PAYPAL

Q:

WHAT IS PAYPAL?

A:

PayPal is an online payment system that makes paying for things online and
sending and receiving money safe and secure. When you link your bank account,
credit card or debit card to your PayPal account, you can use PayPal to make
purchases online with participating stores.

Return to TopQ:

HOW DO I PLACE MY ORDER USING PAYPAL?

A:

Simply add the items you would like to purchase to your cart, proceed to
checkout and choose the PayPal option as your payment method. You will then be
directed to PayPal to confirm your shipping and payment details (“PayPal flow”).
You must then go back and complete your order by clicking the “place your order”
button on Zappos.

Return to TopQ:

WHAT HAPPENS AFTER MY ORDER HAS BEEN PLACED USING PAYPAL?

A:

You will receive an email from PayPal which indicates an “order has been
submitted but the money won’t leave your account until Zappos processes your
order”. Once your order has been processed, you will receive a shipping
confirmation from Zappos. Your order will not be processed until you click the
“place your order” button on Zappos.

Return to TopQ:

I RECEIVED AN EMAIL FROM PAYPAL INDICATING THAT MY ORDER HAS BEEN SUBMITTED BUT
I DIDN’T RECEIVE AN ORDER CONFIRMATION FROM ZAPPOS, WHAT DOES THIS MEAN?

A:

Please check your order history. If the order wasn’t actually completed on
Zappos there won’t be an order in your Zappos account history. You will see a
pending order on your PayPal account activity but this pending order will drop
off your PayPal account activity after 30 days.

Return to TopQ:

HOW CAN I RE-PLACE AN ORDER THAT DIDN’T PROCESS CORRECTLY (E.G., IN THE SCENARIO
ABOVE)?

A:

Please follow the instructions in the “How do I place my order using PayPal”
FAQ, making sure to complete your order by clicking the “place your order”
button on Zappos.

Return to TopQ:

IS PAYPAL AVAILABLE ON THE ZAPPOS APP?

A:

Unfortunately, PayPal is only available on the Zappos desktop and mobile web. We
hope to have this functionality in the future, so stay tuned!

Return to TopQ:

CAN I USE PAYPAL WITH ZAPPOS GIFT CARDS AND PROMOTION CODES?

A:

Yes! You can use PayPal in combination with a Zappos gift card and promo codes
(including VIP Points redemption).

Return to TopQ:

CAN I EXCHANGE MY PAYPAL ORDER?

A:

Unfortunately, exchanges are not available for orders placed with PayPal at this
time. To get your replacement item(s), simply place a new order and process a
Self-Service Return in My Account for the item(s) you want to send back.

Return to TopQ:

MY ORDER PLACED WITH PAYPAL WAS DECLINED, NOW WHAT DO I DO?

A:

You will have to update the payment method on your order to a credit card that
is on file in your Zappos account and resubmit your order. Unfortunately, you
can’t select a new payment method from your PayPal account.

Return to TopQ:

CAN I ADD ITEMS TO MY ORDER AFTER PROCESSING MY ORDER THROUGH PAYPAL FLOW?

A:

Unfortunately, you can’t add items to your order after you have gone through the
PayPal flow. This includes adding new items or increasing the quantity of
existing items. You can, however, decrease the quantity of existing items.

Return to TopQ:

CAN I CANCEL MY PAYPAL ORDER?

A:

Yes, Self Service Cancellations are available in My Account.

Return to TopQ:

CAN I USE A COMBINATION OF PAYPAL INFORMATION AND ZAPPOS INFORMATION DURING
CHECKOUT?

A:

The shipping address on your PayPal account must be the same address you are
shipping your order to. Unfortunately, you cannot choose an address from your
Zappos account that is different from the address in your PayPal account.

Return to Top


TECHNOLOGY

Q:

WHAT ARE COOKIES? DO I NEED TO ENABLE COOKIES ON MY BROWSER?

A:

A cookie is a small amount of data that is sent to your browser from a web site
and is stored on your computer's hard drive. If your browser's preferences allow
it (most browsers are installed with cookies enabled), each web site can send
its own cookie to your browser. To protect your privacy, cookies do not store
personal information but instead use anonymous unique identifiers. Each web site
can only access the cookie they have sent to your hard drive, not the cookies
sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on
Zappos.com. Cookies need to be enabled on your browser so you can add products
to your shopping cart and to access your account information. If you share your
computer with others and you do not want them to have access to your account
information, be sure to log out before leaving your computer unattended. You can
log out by clicking on the Logout link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.

Return to TopQ:

WHEN PLACING AN ORDER I GET AN ERROR MESSAGE STATING THAT THERE HAS BEEN AN
AUTHORIZATION FAILURE. WHAT WENT WRONG?

A:

Please double check the credit card number and expiration date on your card.
Also, please be aware that Zappos.com currently accepts Visa, MasterCard,
Discover, and American Express for credit card payment.

Return to Top


ABOUT

Q:

ARE THERE ANY BENEFITS TO HAVING AN ACCOUNT WITH YOU?

A:


WITH YOUR ZAPPOS.COM ACCOUNT, YOU WILL HAVE ACCESS TO THE FOLLOWING INFORMATION:

 * Your Account Information

 * Your Order History

 * Process a Return

 * Your Wish List

 * Your Email Subscriptions

 * Your Coupons and Gift Cards

Return to TopQ:

HOW CAN I GET ASSISTANCE IF I NEED IT?

A:

Three Quick and Easy Solutions - We're Here to Help You!

Call the Zappos Customer Loyalty Team (ZCLT): ZCLT is here for you 24 hours a
day - 365 days a year. tel:18009277671

Text CHAT to: tel:18339277898 to chat with the Zappos Customer Loyalty Team by
text.

By texting CHAT, you consent to receive text messages (including automated and
marketing messages) from or on behalf of Zappos at your mobile number provided.
Consent is not a condition of any purchase. Text STOP to end your chat. Message
& data rates may apply.

Connect With Live Help: Ask your question right now with a member of the Zappos
Customer Loyalty Team. Go Ahead - Start a Conversation With Now by visiting our
https://www.zappos.com/c/contact-us.

Return to TopQ:

IS THERE A WAY I CAN LEARN MORE ABOUT THE ZAPPOS FAMILY?

A:

We Are a Service Company That Happens to Sell ___: We believe that if we give
our customers a great shopping experience, then growth in sales will eventually
come on their own. So rather than focusing on maximizing profits, we focus on
maximizing the service that we provide. We are committed to your complete
satisfaction; it is our top priority. In addition to offering a wide variety of
merchandise, we strive to provide you with the best service in the industry.
Learn more from the links below:

Learn more about Zappos Give us a Shout! Glossary of Terms

Return to TopQ:

WHAT ARE YOUR SHIPPING AND RETURN POLICIES?

A:

Unlike many other websites that have special rules and lots of fine print,
Zappos.com offers free shipping on all orders placed on the website, with no
minimum order sizes or special exceptions. We believe that in order to have the
best possible online shopping experience, our customers should not have to pay
for domestic return shipping either. If, for whatever reason, you're not happy
with your purchase just complete our easy self-service return process. Your
returns back to the warehouse are absolutely free. With our 365-day return
policy, there are no special catches or exceptions. For assistance with your
return or exchange, please call the Zappos Customer Loyalty Team at
1-800-927-7671.

Zappos.com Shipping and Return Policies Return Instructions

Return to TopQ:

WHAT KIND OF SELECTION DO YOU HAVE?

A:

With over 3 million items available, Zappos.com offers one of the best
selections anywhere -- online or offline. We add new styles to our site on a
daily basis so that our selection is always fresh and up to date. Everything
In-Stock:If you are able to place an item in your shopping cart, that means that
the item is available for immediate shipment. The fulfillment rate is over 99.9%
- you can feel confident that if you ordered it, you will receive it.

Return to Top


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