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UNDERSTAND YOUR INVOICE FOR YOUR MICROSOFT MOSA BILLING ACCOUNT

 * Article
 * 2023-08-08
 * 6 contributors

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IN THIS ARTICLE

     
 1.  Before you begin
     
 2.  Watch: Understand your invoice
     
 3.  How often and when am I billed?
     
 4.  Why is my total due different from last month?
     
 5.  Overview of the invoice .PDF
     
 6.  Understand the invoice header
     
 7.  Understand the invoice footer
     
 8.  Understand page one of your invoice
     
 9.  Understand page two of your invoice
     
 10. Change your purchase order number
     
 11. Run the Unknown Charge Diagnostic
     
 12. Related content
     

Show 8 more

Check out all of our small business content on Small business help & learning.

This article only applies to customers with a Microsoft Online Services
Agreement (MOSA) billing account type. If you have a Microsoft Customer
Agreement (MCA) billing account type, see Understand your invoice for your MCA
account. Find out what type of billing account you have.

The invoice for your Microsoft business subscription provides a summary of the
charges and instructions for how to pay your bill. You can view your online
invoice in the Microsoft 365 admin center. You can also download a copy of your
invoice in the Portable Document Format (.PDF) to send via email. If you want to
receive the invoice .PDF as an attachment in the email notification, see Receive
your organization's invoices as email attachments.

Important

As of April 1, 2023, we no longer accept checks as a payment method for
subscriptions paid by invoice. Pay by check is no longer available as a payment
option, and check payment instructions have been removed from invoices. You can
still pay for your invoice by wire transfer. See your invoice for wire transfer
payment information. If you're an existing customer who currently pays by check,
you have until September 30, 2023 to change to paying by wire transfer, and
avoid possible service disruption.


BEFORE YOU BEGIN

You must be a Global or Billing admin to do the steps described in this article.
For more information, see About admin roles in the Microsoft 365 admin center.


WATCH: UNDERSTAND YOUR INVOICE

Check out this video and others on our YouTube channel.




HOW OFTEN AND WHEN AM I BILLED?

Depending on the billing frequency that you chose when you bought your
subscription, you receive an invoice either monthly or annually. The amount of
time since the last invoice date is called the Billing Period and shown on page
one of the invoice. This time period represents the date range during which
charges accrue for the current invoice. If you made a change to your
subscription outside of this date range, like adding or removing licenses, the
associated charges appear on the invoice for the next billing period.

Note

You can change the billing frequency for a subscription by following the steps
in Change the billing frequency for your Microsoft business subscription.

Starting on page two of the invoice, you see the charges grouped by their
Service Period. The service period is the date range during which you're charged
to use the service.

At the end of each billing period, you receive an email that says your new
invoice is ready to view or download in the Microsoft 365 admin center. If you
have more than one order, you receive an invoice for each order. For more
information, see View your invoice in the Microsoft 365 admin center.


WHY IS MY TOTAL DUE DIFFERENT FROM LAST MONTH?

The amount billed for your subscription reflects the license price multiplied by
the number of licenses purchased and any required taxes or fees.

If the amount billed is different than expected, that can happen for few
reasons:

 * You added or removed licenses from your subscription. Licenses changed
   mid-term are reflected on the next invoice. You might see a credit and rebill
   for the previous service period to account for this change. For details about
   what the information looks like in your invoice, see Understand page two of
   your invoice.
 * The subscription was canceled. You receive an invoice after cancellation with
   any outstanding balance minus any credits.
 * Your subscription renewed for a new term and the license price changed.


OVERVIEW OF THE INVOICE .PDF

Your invoice is a .PDF that contains at least two pages. Page one of your
invoice contains the billing summary, which includes general information about
the invoice, order, amount due, and payment instructions, if applicable. For
details about what this information looks like in your invoice, see Understand
page one of your invoice.



Page two of your invoice contains details about the billing activity for each
subscription during the service period. For details about what this information
looks like in your invoice, see Understand page two of your invoice.




UNDERSTAND THE INVOICE HEADER

The header appears at the top of every invoice page, and includes the month of
service, and the Invoice Date, which is the date Microsoft created the invoice.
The invoice is created the day after the end of your billing period. For
example, if your billing period is January 15—February 14, your invoice date is
February 15.

The header also includes an Invoice Number, the unique number assigned to your
invoice. If you pay by wire transfer, include the invoice number with your
payment.

Finally, the header includes the Due Date for payment of the invoice, and shows
the total amount due. If you pay for your subscription with a credit or debit
card, we charge your card the day after the invoice date.


UNDERSTAND THE INVOICE FOOTER

The footer appears at the bottom of every invoice page and includes Microsoft
business center address. Based on your country/region, the footer might include
other information like the phone number to call for billing or technical
support, a link to online self-help articles, and the address and tax ID for
Microsoft in your country/region.


UNDERSTAND PAGE ONE OF YOUR INVOICE

Page one of your invoice contains address information for your organization,
high-level details about your order, a summary of invoice totals, and
instructions about how to pay your invoice.




ADDRESSES

Three addresses appear at the top of the first page of your invoice. The Sold-To
address is the name and address of the organization that bought the
subscription. The Bill-To address is the address of your billing department.
Service Usage Address is the address where the service is used. Usually, these
addresses are the same. However, depending on the size and configuration of your
organization, these addresses might be different.

To update the Sold-To address, see Change your organization's address, technical
contact, and more. To update your Bill-To or Service Usage Address, see Change
your billing addresses.

ORDER DETAILS

On page one of your invoice, the Product is "Online Services," the generic term
we use to describe your subscription. Page two lists the individual products in
your order.

Customer PO Number is the purchase order (PO) number that you specify. You can't
add a PO number to an existing invoice. If you update the PO number, it's
included in future invoices. To change the PO number, see Change your purchase
order number.

Order Number is the globally unique identifier (GUID) that identifies your
order. Every time you buy a new subscription, a new order with a new order
number is created. You receive an invoice for each order every billing period.

Billing Period is the period since the last invoice date.

Payment Terms is the number of days from the invoice date when payment is due.

Due Date is the date when the invoice payment is due. If your subscription is
paid with a credit or debit card, we charge your card the day after the Invoice
Date.


BILLING SUMMARY

Page one of your invoice shows the totals of the following items for the invoice
billing period. Page two contains details for each category.

 * Charges
 * Discounts
 * Credits
 * Tax
 * Total


PAYMENT INSTRUCTIONS

If you pay by credit card, you see "Please DO NOT PAY. You will be charged the
amount due through your selected method of payment." If you pay by invoice, this
section contains instructions for paying by wire transfer.


WIRE TRANSFER

If you chose "invoice" as your subscription payment method, page one contains
the Electronic Funds Transfer section that shows the Microsoft bank account
information for electronic payments (wire transfer, ACH, SEPA, and so on).
Usually, your bank has a reference field that you complete when you send a
payment. Make sure that you reference the invoice number in that field.


SUPPORT

In some countries/regions, the invoice has a Support section that includes
instructions on how to view past invoices in the Microsoft 365 admin center. It
also includes a link to self-help articles, and for some countries/regions, the
support phone number.


UNDERSTAND PAGE TWO OF YOUR INVOICE

The product name for your subscription is at the top of page two of your
invoice. Below the product name is the formula that explains how the charges are
calculated. If you have more than one product in your order, you see a separate
section for each product and the associated charges.


NEW CHARGES



The New charges section shows the service period during which charges,
discounts, credits, and taxes were added. It shows the number of licenses
included during the service period, the price per license, and the number of
days in the service period.


PREVIOUS CHARGES



The Previous charges section shows a credit for charges you paid for the
previous invoice. If you made a change during the previous billing period, your
invoice includes the Previous charges section. For example, if you added or
removed licenses mid-term, the Previous charges section shows the number of
licenses for that service period, together with the monthly price per license,
the number of days in the service period, the charges, and other amounts that
apply.


CHARGES DURING THIS BILLING PERIOD



The Charges during this billing period section shows changes to your
subscription made during this billing period. If you made a change during the
previous billing period, your invoice also includes the Changes during this
billing period section. For example, if you added or removed licenses mid-term,
the Charges during this billing period section lists the changes to the
subscription and when they occurred. The charges or refunds owed to you because
of those changes are prorated for the number of days affected during the billing
period.


CHANGE YOUR PURCHASE ORDER NUMBER

If you pay by invoice, you can add or change the purchase order (PO) number for
your subscription.

Note

You can't add a PO number to an existing invoice. The PO number will appear on
all future invoices.

 1. Go to the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339"
    target="_blank>Microsoft 365 admin center.
    * If you’re using the Simplified view, select Subscriptions.
    * If you’re using the Dashboard view, go to the Billing > Your products
      page.
 2. Select the subscription that you want to change.
 3. On the subscription details page, in the Subscription and payment settings
    section, under Payment method, select Edit invoice.
 4. At the bottom of the Edit details for paying by invoice pane, enter your PO
    number, then select Save.


RUN THE UNKNOWN CHARGE DIAGNOSTIC

If you're a Microsoft 365 global admin, you can use a diagnostic tool that runs
within the Microsoft 365 admin center to research unexpected charges from
Microsoft that appear on your credit or debit card statement.

Note

The Unknown Charge Diagnostic is only available for customers who bought their
products and services from Microsoft.com, including Microsoft 365 Enterprise,
Education, and Non-profit.

Select the following Run Tests: Unknown Charge link to open the diagnostic tool
in the Microsoft 365 admin center.

Run Tests: Unknown Charge


RELATED CONTENT

View your invoice in the Microsoft 365 admin center (article)
Understand your invoice for your Microsoft MCA billing account (article)
Payment options for your Microsoft business subscription (article)
How to pay for your Microsoft business subscription with a billing profile
Manage payment methods for Microsoft business accounts (article)
Billing information for Microsoft 365 for business in Mexico (article)
Minecraft: Education Edition payment options (article)





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ADDITIONAL RESOURCES

--------------------------------------------------------------------------------

Documentation

   

 * Payment options for your Microsoft business subscription
   
   Learn what payment options are available to pay for your Microsoft business
   subscription.

   

 * Manage payment methods for Microsoft business accounts
   
   Learn how to manage your payment methods for Microsoft business products or
   services in the Microsoft 365 admin center.

   

 * View your bill or invoice
   
   Find your invoice or billing statement in the Microsoft 365 admin center. You
   can also save and print a copy of your bill.

   

 * Cancel your Microsoft business subscription
   
   Learn how to cancel your Dynamics 365, Intune, Power Platform, and Microsoft
   365 for business trial or paid subscriptions in the Microsoft 365 admin
   center.

   

 * Change your billing frequency
   
   Learn how to change how frequently you're billed for your business
   subscription.

   

 * Renew Microsoft 365 for business
   
   Learn how to renew most Microsoft 365 for business subscriptions by turning
   recurring billing off or on.

   

 * Pay for your Microsoft business subscription with a billing profile
   
   Learn how to pay for your Microsoft business subscription with a billing
   profile.

   

 * Change your billing addresses
   
   Learn how to update your billing addresses or the email address used to
   receive billing notifications for Microsoft 365 for business.

   

Show 5 more

--------------------------------------------------------------------------------

Training

Module

Invoicing customers in Dynamics 365 Business Central - Training

Do you want to know how to invoice customers in Business Central? This module
explains how to invoice from a sales order and invoice multiple shipments. Also,
you will find out how to use deferrals in a sales invoice and how to include
payment services.



English (Canada)
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 * Dark
 * High contrast

 * 
 * Previous Versions
 * Blog
 * Contribute
 * Privacy
 * Terms of Use
 * Trademarks
 * © Microsoft 2023


ADDITIONAL RESOURCES



--------------------------------------------------------------------------------

Training

Module

Invoicing customers in Dynamics 365 Business Central - Training

Do you want to know how to invoice customers in Business Central? This module
explains how to invoice from a sales order and invoice multiple shipments. Also,
you will find out how to use deferrals in a sales invoice and how to include
payment services.

--------------------------------------------------------------------------------

Documentation

   

 * Payment options for your Microsoft business subscription
   
   Learn what payment options are available to pay for your Microsoft business
   subscription.

   

 * Manage payment methods for Microsoft business accounts
   
   Learn how to manage your payment methods for Microsoft business products or
   services in the Microsoft 365 admin center.

   

 * View your bill or invoice
   
   Find your invoice or billing statement in the Microsoft 365 admin center. You
   can also save and print a copy of your bill.

   

 * Cancel your Microsoft business subscription
   
   Learn how to cancel your Dynamics 365, Intune, Power Platform, and Microsoft
   365 for business trial or paid subscriptions in the Microsoft 365 admin
   center.

   

 * Change your billing frequency
   
   Learn how to change how frequently you're billed for your business
   subscription.

   

 * Renew Microsoft 365 for business
   
   Learn how to renew most Microsoft 365 for business subscriptions by turning
   recurring billing off or on.

   

 * Pay for your Microsoft business subscription with a billing profile
   
   Learn how to pay for your Microsoft business subscription with a billing
   profile.

   

 * Change your billing addresses
   
   Learn how to update your billing addresses or the email address used to
   receive billing notifications for Microsoft 365 for business.

   

Show 5 more


IN THIS ARTICLE



English (Canada)
Theme
 * Light
 * Dark
 * High contrast

 * 
 * Previous Versions
 * Blog
 * Contribute
 * Privacy
 * Terms of Use
 * Trademarks
 * © Microsoft 2023