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Alorica earned a Gold Stevie® Award for its Achievement in the Use of Data &
Analytics! Discover how our data-driven insights fuel CX innovation and yield
remarkable results.
Learn More

Recently released: 2022 MLBA Impact Report! Discover Making Lives Better with
Alorica (MLBA) and our commitment to corporate social responsibility.

Learn More
Alorica’s consecutive recognition as a Leader in Everest Group's CXM PEAK Matrix
Americas underscores our impact in helping clients elevate their brands.
Learn More

Generative AI is key to delivering modern CX. Learn how Alorica’s partnership
with Microsoft + OpenAI is making digital customer experiences better than ever
imagined.

Learn More
Alorica earned a Gold Stevie® Award for its Achievement in the Use of Data &
Analytics! Discover how our data-driven insights fuel CX innovation and yield
remarkable results.
Learn More

Recently released: 2022 MLBA Impact Report! Discover Making Lives Better with
Alorica (MLBA) and our commitment to corporate social responsibility.

Learn More
Alorica’s consecutive recognition as a Leader in Everest Group's CXM PEAK Matrix
Americas underscores our impact in helping clients elevate their brands.
Learn More

Generative AI is key to delivering modern CX. Learn how Alorica’s partnership
with Microsoft + OpenAI is making digital customer experiences better than ever
imagined.

Learn More
‹›



TRANSFORMING THE CUSTOMER EXPERIENCE:

Inspired by People, Empowered by Technology.


WE DELIVER INSANELY GREAT, DIGITALLY-CHARGED CX AT SCALE AND REPRESENT THE BEST
BRANDS IN THE WORLD. ALORICA’S TEAM OF SOLUTIONISTS, TECHNOLOGISTS AND OPERATORS
SUPPORT INNOVATIVE CLIENTS EAGER TO DISRUPT THE STATUS QUO.


RESULTS YOU WANT

WHETHER YOU’RE FOCUSED ON MARKET EXPANSION, DIGITAL OPTIMIZATION, OR
ENGAGEMENT—OUR TEAM WILL HELP TURN YOUR CUSTOMERS INTO BRAND EVANGELISTS BY
EXCEEDING THEIR EXPECTATIONS.

Growth

Community

Efficiency & Optimization

Continuity

Loyalty & Engagement

Actionable Insights

THE ALORICA WAY


DELIVERING ON OUR PROMISE

We know your brand, we get your customers. That’s how we deploy digital
solutions personalized to meet clients’ strategic needs now and for the future.
Our team of tech–savvy problem solvers always puts the customer first and never
backs down from a challenge.

How we deliver for you-The Alorica Way-is embedded in our brand promise: Equip
passionate people who know your business with powerful technology to enhance
performance, and the possibilities are limitless. We bring analytics, proven
processes, and a laser focus to create long-term customer loyalty.

 * The Strategy
   
   DEFINE THE MISSION, DESIGN THE PLAN.
   
   Our solution architects build customized blueprints leveraging our network of
   data applications and embedding cloud-based digital tools to lead to outcomes
   that matter.

 * The Playbook
   
   PICK THE RIGHT PLAY AT THE RIGHT TIME.
   
   To meet clients’ unique requirements, we tailor our proven playbooks of
   high-efficiency operating models, energetic and empathetic people and
   best-in-class technologies to turn your toughest pain points into to best
   practices.

 * The Tactics
   
   MAKE THE MOVE.
   
   Through our tried-and-true processes, we glean actionable insights and
   activate innovative tactics to make the customer experience easier, faster,
   smarter and just…better.

THE REASON(S)


WHY CHOOSE US

OUTCOMES AS A SERVICE

We’re your go-to partner from strategy to execution to expansion. We won’t just
make general recommendations or promote a technology license and then leave you
to figure it out. We earn our clients’ confidence by prioritizing and solving
specific pain points that matter to customers without having to break the bank.

LEAVE IT TO THE EXPERTS

We seamlessly integrate disruptive technology tailored to your brand’s digital
CX journey…wherever that may be. By harnessing big data and leveraging our
cloud-based applications, we can meet you at the start, farther down the road or
anywhere in the middle.

LEADING THE CHANGE

We’ll help you blaze the trail with a clear roadmap to reach a shared vision. We
are founder-led and entrepreneurial with an agile culture of innovation that
makes us the industry thought leader. But we also bring a consultative approach
based on 20+ years of market leadership and a determination to deliver.

DIVERSITY BY DESIGN

We’re just born with it. As the largest, certified minority-owned BPO, Alorica
celebrates diversity, encourages inclusivity, and cares about humanity; that’s
what makes our employees the best in the business to relate to your customers.
Our organic culture of connection and empowerment leads to empathy and
creativity that brands and customers value.


FAST FACTS

WE MANAGE OVER 2 BILLION CUSTOMER INTERACTIONS EACH YEAR.

22M
Robotic Automation Transactions
720M
Phone Calls
54M
Social Media Interactions
2B
Content Moderation Pieces
88M
Chats and Messages
55M
Back Office Interactions

WE’RE VIRTUALLY EVERYWHERE & ANYWHERE.

115K+
Employees
17
Countries
35+
Languages
250+
Clients
Let’s Get Started.

LET US PROVE TO YOU HOW AN INNOVATIVE AND TAILORED SOLUTION CAN HELP YOU TAKE
THE NEXT STEP IN YOUR DIGITAL CX JOURNEY.

Let’s Talk!

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Alorica Inc. is the holding company of various direct and indirect subsidiaries
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© 2023 Alorica, Inc.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect
subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of
Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain
separate legal entities.

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