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3 Days Only. Save an extra 10% on select private home rentals now through
November 16, 2022. Learn MoreSave an extra 10% on select home rentals now
through Nov 16. Learn more


WELCOME TO HOMES & VILLAS


BY MARRIOTT INTERNATIONAL


PRIVATE HOMES WITH THE ASSURANCES OF MARRIOTT

1
Worry-Free Travel
Travel lighter with 24/7 support, seamless arrivals, and premium home
essentials.
2
Professionally cleaned and inspected homes
3
Earn and Redeem with Marriott Bonvoy
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ABOUT & FAQ

Browse All Topics


FREQUENTLY ASKED QUESTIONS


ABOUT HOMES & VILLAS BY MARRIOTT INTERNATIONAL


SEARCHING & BOOKING WITH US


BOOKING


PAYMENTS, PRICING & RESERVATION REQUIREMENTS


PAYING WITH MARRIOTT BONVOY POINTS


TRAVEL INSURANCE


RESERVATIONS AND CANCELLATION


MARRIOTT BONVOY BENEFITS


PREPARING FOR YOUR TRIP


WHO TO CONTACT


FREQUENTLY ASKED QUESTIONS

What is Homes & Villas by Marriott International?
Booking a Home vs. Booking a Hotel
Searching for a Home on Homes & Villas
Booking a Home on Homes & Villas
Getting Ready for Your Trip
Stay Support & Feedback


ABOUT HOMES & VILLAS BY MARRIOTT INTERNATIONAL


WHAT IS HOMES & VILLAS BY MARRIOTT INTERNATIONAL?




WHAT KIND OF HOMES DO YOU LIST?




HOW IS HOMES & VILLAS BY MARRIOTT INTERNATIONAL DIFFERENT THAN OTHER HOME RENTAL
EXPERIENCES?




WHO ARE YOUR HOME MANAGEMENT COMPANIES?




HOW IS HOMES & VILLAS BY MARRIOTT INTERNATIONAL DIFFERENT THAN BOOKING A HOTEL
WITH MARRIOTT?




SEARCHING & BOOKING WITH US


WHAT ARE THE TERMS AND CONDITIONS FOR PROMOTIONS?




HOW CAN I SEARCH FOR A PLACE TO STAY?




WHEN WILL YOU HAVE REVIEWS OF YOUR HOMES?




ARE ANY OTHER LANGUAGES SUPPORTED BESIDES ENGLISH ON THE SITE?




BOOKING


HOW DO I BOOK ON YOUR SITE?




HOW FAR IN ADVANCE OF CHECK-IN DO I NEED TO MAKE A RESERVATION?




CAN I ASK A QUESTION ABOUT A HOME WITHOUT MAKING A RESERVATION?




AM I BOOKING DIRECTLY WITH MARRIOTT INTERNATIONAL?




WHAT IF I WANT TO BOOK WITH AN AGENT / OVER THE PHONE?




ARE TRAVEL AGENTS COMMISSION RATES AVAILABLE?




ARE GOVERNMENT AND MILITARY RATES AVAILABLE?




HOW CAN I BOOK TOURS AND ACTIVITIES?




PAYMENTS, PRICING & RESERVATION REQUIREMENTS


WHAT ARE THE ACCEPTABLE METHODS OF PAYMENT?




HOW DO I MAKE A RESERVATION USING CASH & POINTS ON HOMESANDVILLASBYMARRIOTT.COM?




WHAT HAPPENS IF MY CREDIT CARD IS DECLINED? HOW WOULD I KNOW?




CAN I CALL SOMEONE IF I DON’T WANT TO SUBMIT MY PAYMENT ONLINE?




WHEN WILL I BE CHARGED FOR MY RESERVATION?




WILL THERE BE ADDITIONAL FEES THAT I’LL BE REQUIRED TO PAY AFTER BOOKING?




WHY DO SOME HOME RENTALS REQUIRE A RENTAL AGREEMENT?




WHY DO SOME HOME RENTALS REQUIRE A LIABILITY WAIVER?




ARE ALL TAXES INCLUDED IN THE PRICE (E.G., VAT)?




HOW ARE ADDITIONAL CITY TAXES HANDLED?




PAYING WITH MARRIOTT BONVOY POINTS


CAN I USE MY MARRIOTT BONVOY POINTS TO PAY FOR MY STAY?




AM I ABLE TO USE BOTH POINTS AND CASH TO PAY FOR ONE STAY?




HOW FAR IN ADVANCE OF CHECK-IN MUST I BOOK IF I AM PAYING WITH POINTS?




WHERE CAN I FIND HOW MANY POINTS I HAVE?




HOW MANY POINTS DO I NEED TO BOOK A HOME RENTAL?




HOW DO I PAY WITH POINTS?




WHAT HAPPENS IF I DON’T HAVE ENOUGH POINTS TO COVER THE ENTIRE COST?




CAN I PURCHASE MARRIOTT BONVOY™ POINTS TO USE TOWARDS MY BOOKING?




IF I CANCEL MY POINTS REDEMPTION RESERVATION, WILL I BE ABLE TO GET MY POINTS
BACK?




HOW LONG WILL IT TAKE FOR MY POINTS TO BE REIMBURSED TO MY ACCOUNT?




TRAVEL INSURANCE


DOES MARRIOTT OFFER TRAVEL INSURANCE?




WHAT BENEFITS MAY BE INCLUDED IN A TRAVEL INSURANCE PLAN?




WHAT ARE SOME OF THE COVERED REASONS FOR TRIP CANCELLATION?




HOW DO I PURCHASE TRAVEL INSURANCE?




WHAT IF I HAVE A PRE-EXISTING MEDICAL CONDITION?




HOW DO I CONTACT ALLIANZ GLOBAL ASSISTANCE FOR 24/7 HELP?




HOW CAN I FILE A CLAIM?




HAVE MORE QUESTIONS?




ALLIANZ GLOBAL ASSISTANCE CONTACT INFORMATION




RESERVATIONS AND CANCELLATION


HOW CAN I LOOK UP MY RESERVATION ON THE HOMES & VILLAS BY MARRIOTT INTERNATIONAL
WEBSITE?




HOW CAN I CANCEL MY RESERVATION?




WHY CAN’T I SEE THIS BOOKING ON MY MARRIOTT BONVOY APP OR MARRIOTT BONVOY
ACCOUNT?




WHAT IS YOUR CANCELLATION POLICY?




HOW DO I MODIFY DATES OF A RESERVATION?




WHAT HAPPENS IF THE HOME MANAGEMENT COMPANY NEEDS TO CHANGE YOUR RESERVATION?




MARRIOTT BONVOY BENEFITS


HOW CAN I EARN MARRIOTT BONVOY POINTS FOR BOOKING WITH HOMES & VILLAS BY
MARRIOTT INTERNATIONAL?




HOW MANY LOYALTY POINTS DO MEMBERS EARN FOR BOOKING WITH HOMES & VILLAS BY
MARRIOTT INTERNATIONAL?




HOW MANY ELITE NIGHTS DO MEMBERS EARN FOR BOOKING WITH HOMES & VILLAS BY
MARRIOTT INTERNATIONAL?




WHAT MARRIOTT BONVOY PROGRAMS ARE HOMES & VILLAS BY MARRIOTT INTERNATIONAL
RESERVATIONS EXCLUDED FROM?




WHEN WILL MY MARRIOTT BONVOY POINTS APPEAR IN MY ACCOUNT?




PREPARING FOR YOUR TRIP


WHAT ARE TRAVEL RESTRICTIONS THAT COULD IMPACT AVAILABILITY?




WHAT ARE YOUR CLEANING PRACTICES DURING THE COVID-19 PANDEMIC?




WHAT COMES WITH EVERY HOME?




WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?




WHAT IF I NEED TO CHANGE MY ARRIVAL/DEPARTURE TIME OR LENGTH OF STAY?




IF I ARRIVE BEFORE MY CHECK-IN TIME CAN I DROP MY BAG SOMEWHERE?




WHAT IF I NEED A RECEIPT FOR MY STAY?




WHAT ARE HOUSE RULES?




HOW FREQUENTLY IS HOUSEKEEPING PROVIDED?




WHAT IF I NEED CHILD-FRIENDLY ITEMS SUCH AS HIGHCHAIRS AND TRAVEL CRIBS OR EXTRA
TOWELS AND TOILETRIES?




WHAT HAPPENS IF SOMETHING GETS DAMAGED IN THE HOME DURING MY STAY?




WHO TO CONTACT


FOR QUESTIONS RELATED TO A SPECIFIC HOME OR UPCOMING STAY:




FOR BROKEN OR MISSING ITEMS DURING YOUR STAY:




FOR OTHER QUESTIONS:




CAN I LIST MY HOME WITH HOMES & VILLAS BY MARRIOTT INTERNATIONAL?


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