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MAKE CHAT EASY FOR TODAY'S DIGITAL CUSTOMERS
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TRUSTED BY 50,000+ BUSINESSES FOR DELIVERING DELIGHT
YOUR CUSTOMERS HAVE CHANGED. SO SHOULD YOUR CUSTOMER SERVICE.
Today's customers prefer a quick and effortless customer service experience.
Freshchat helps you deliver on these expectations through conversational
messaging and AI-powered bots.
ONE INBOX FOR ALL MESSAGES
See all messages from customers in one place, wherever it comes from - in-app
chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support
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SELF-SERVICE. EVERYWHERE
Build once and deploy chatbots on all messaging apps and devices. Answer
questions, guide customers to resolution, and gracefully escalate to an agent -
all done automatically
DO MORE WITH LESS
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MOVE BEYOND TRADITIONAL LIVE-CHAT TO MODERN BUSINESS MESSAGING
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SIMPLIFY HOW CUSTOMERS CONNECT WITH YOU
Support customers where they are - on modern conversational experiences like
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mobile app. Simplify agent responses with a single inbox.
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Proactive customer service
BE PROACTIVE AND EARN CUSTOMER TRUST.
Anticipate when customers may need assistance and send messages to let them know
that you're available and eager to offer support.
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BETTER TOGETHER: FRESHDESK + FRESHWORKS NEO PLATFORM
DELIVER DELIGHTFUL CUSTOMER EXPERIENCES WITH THE SUPPORT OF THE FRESHWORKS NEO
PLATFORM.
Respond to challenges and scale your business on Freshdesk with the help of the
unified Messaging API, easy integrations using pre-built marketplace apps, and
customizable analytics. Meet the needs of an expanding customer base with the
combined power of a flexible, secure, and enterprise grade platform and
Freshdesk.
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POWERING MILLIONS OF CONVERSATIONS FOR BUSINESSES OF ALL SIZES
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure
that by the end of the year, 50% of customer inquiries take place through chat.
That is a massive culture change for our company, which had leaned on manual
processes and a ‘just give us a call’-approach to service for many years.”
KIMBERLY STRICKLAND
CC Innovations Manager
Travix
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“Our mission is to always deliver an amazing customer experience that’s fast and
easy. It’s really all in our company name - Delivery Hero. Freshchat helps do
just that.”
PHILIP UPTON
Operations Specialist, Global Contact Center
Delivery Hero
Learn how Delivery Hero supports a global rider fleet in over 50 countries
“Freshchat helps us meet and engage our customers where they are, on the
channels they are on.”
MICHAEL HOPKINS
VP Sales and Service
Blue Nile
“Freshchat as a platform was sophisticated to handle high volume and support our
load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.”
ARVIND PRASHANTH
Program Manager
Dunzo
Learn how Dunzo supports over 2 million orders every month
“We’re using Freshchat to solve our customers’ needs with precision, and in
real-time. It has ensured our customers receive prompt personalized experiences
and has also brought in operational efficiencies that make assisted buying
extremely scalable.”
RAJESH MAGOW
Co-Founder and CEO
MakeMyTrip
Learn how MakeMyTrip increased their agent productivity by 3x
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