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Submitted URL: http://freshchat.com/
Effective URL: https://www.freshworks.com/live-chat-software//
Submission: On June 06 via manual from IT — Scanned from IT
Effective URL: https://www.freshworks.com/live-chat-software//
Submission: On June 06 via manual from IT — Scanned from IT
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Text Content
New Join us for Global Jam 2022 in 20+ cities around the world. Register now Skip to main content * Products * Freshdesk Delight your customers with effortless omnichannel service. Customer support software * Freshsales Grow your revenue fast with context-driven sales. Sales CRM * Freshmarketer Personalize your marketing with simple, powerful automation. Marketing CRM * Freshchat Messaging and chatbot-first support for today’s digital customer Messaging and chatbot-first support * Freshservice Right size your IT service management. IT service management * Freshteam Modernize HR with a unified digital experience. HR software View all products * Platform Freshworks Neo Leverage an end-to-end, AI powered enterprise platform to unify customer experiences Know more * What's new? * Blog Features * Analytics * Neo Admin Center * Collaboration * Events and Notifications * Unified Customer Record * Messaging Channels * Custom Objects Marketplace Developer Portal Technology Alliances Customer Spotlight Freddy AI * Company * About * Leadership * Board of Directors * Investors * Partners * Affiliates * Careers * Blog * Press * Contact Us * Customers * Support * * English * English (UAE) * English (South Africa) * Deutsch * Nederlands * Français * Svenska * Español (España) * Español (América Latina) * Português (Brasil) * Português (Portugal) * 日本語 * 한국어 * 简体中文 * ภาษาไทย * Polski * 繁體中文 * Türkçe Freshdesk Freshchat * Freshdesk * Features * Messaging Channels * Chatbots * Team Inbox * Campaigns * New Features * All Features * Pricing * Solutions * -------------------------------------------------------------------------------- By use case * Zero Contact Resolutions * Provide convenient customer service * Move from costly channels * -------------------------------------------------------------------------------- By size * Enterprise * SMB * Integrations * WhatsApp * Apple Business Chat * Facebook Messenger * LINE * All Integrations * Resources * Holiday Support NEW * Case Studies * Customer Spotlight * Ebooks * Blog * Product Tours * Academy * Login * Free trial * * * * Company * About * Leadership * Board of Directors * Investors * Partners * Affiliates * Careers * Blog * Press * Contact Us * Customers * Support * English Deutsch Nederlands Français Svenska Español (España) Español (América Latina) Português (Brasil) 日本語 한국어 简体中文 ภาษาไทย Polski 繁體中文 Türkçe MAKE CHAT EASY FOR TODAY'S DIGITAL CUSTOMERS Delight your customers with support on channels they love and guide them to find answers fast with Freshchat Start free trial No credit card required. TRUSTED BY 50,000+ BUSINESSES FOR DELIVERING DELIGHT YOUR CUSTOMERS HAVE CHANGED. SO SHOULD YOUR CUSTOMER SERVICE. Today's customers prefer a quick and effortless customer service experience. Freshchat helps you deliver on these expectations through conversational messaging and AI-powered bots. ONE INBOX FOR ALL MESSAGES See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices SELF-SERVICE. EVERYWHERE Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent - all done automatically DO MORE WITH LESS Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently MOVE BEYOND TRADITIONAL LIVE-CHAT TO MODERN BUSINESS MESSAGING Have asynchronous conversations with your customers across messaging apps and devices CHATBOTS PROVIDE INSTANT SOLUTIONS Provide instant solutions. Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on. See how Messaging channels SIMPLIFY HOW CUSTOMERS CONNECT WITH YOU Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox. See how Proactive customer service BE PROACTIVE AND EARN CUSTOMER TRUST. Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support. See how BETTER TOGETHER: FRESHDESK + FRESHWORKS NEO PLATFORM DELIVER DELIGHTFUL CUSTOMER EXPERIENCES WITH THE SUPPORT OF THE FRESHWORKS NEO PLATFORM. Respond to challenges and scale your business on Freshdesk with the help of the unified Messaging API, easy integrations using pre-built marketplace apps, and customizable analytics. Meet the needs of an expanding customer base with the combined power of a flexible, secure, and enterprise grade platform and Freshdesk. Explore Neo POWERING MILLIONS OF CONVERSATIONS FOR BUSINESSES OF ALL SIZES “For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.” KIMBERLY STRICKLAND CC Innovations Manager Travix Read more “Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshchat helps do just that.” PHILIP UPTON Operations Specialist, Global Contact Center Delivery Hero Learn how Delivery Hero supports a global rider fleet in over 50 countries “Freshchat helps us meet and engage our customers where they are, on the channels they are on.” MICHAEL HOPKINS VP Sales and Service Blue Nile “Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.” ARVIND PRASHANTH Program Manager Dunzo Learn how Dunzo supports over 2 million orders every month “We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.” RAJESH MAGOW Co-Founder and CEO MakeMyTrip Learn how MakeMyTrip increased their agent productivity by 3x 1. 2. 3. 4. 5. GET STARTED TODAY WITH NEW CONVERSATIONAL EXPERIENCES THAT YOUR CUSTOMERS WILL LOVE! Sign up for Free Sign up for a 21-day free trial. No credit card required. No strings attached. * Freshdesk * Freshchat * Freshsales * Freshmarketer * Freshservice * Freshteam COMPANY * About * Leadership * Board of Directors * Investors * Customers * Solutions * Affiliates * Partners * Careers * Newsroom * Contact Us * GDPR FRESHCHAT * What Is Live Chat? * What Is A Chatbot? * Pricing * Features * Knowledge Base * API Documentation * Blog * Product Updates * Learning Centre CHANNELS * WhatsApp * Apple Messages for Business * Facebook Messenger * LINE TOP FEATURES * Campaigns * Conversations * Routing * Self-Service * Team Productivity * Integrations * Mobile SOLUTIONS * Zero Contact Resolutions * Provide convenient customer service * Move from costly channels * Enterprise * SMB COMPARE * Intercom * Drift * Zendesk Chat * LiveChat * Olark * Zoho SalesIQ * Crisp INDUSTRY * Retail and E-commerce * Travel and Hospitality * Financial Services * Education EXISTING USERS login MOBILE APPS * * CONNECT WITH US * * * * * SALES AND SUPPORT * +1-866-832-3090 * support@freshchat.com Terms of Service Privacy Notice Takedown Policy GDPR Security Unsubscribe Copyright © Freshworks Inc. All Rights Reserved We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings. Accept Cookies Sorry, our deep-dive didn’t help. Please try a different search term. PRIVACY PREFERENCE CENTER YOUR PRIVACY YOUR PRIVACY When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information * STRICTLY NECESSARY COOKIES STRICTLY NECESSARY COOKIES Always Active Strictly Necessary Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. * FUNCTIONAL COOKIES FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. 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If you do not allow these cookies, you will experience less targeted advertising. Back Button ADVERTISING COOKIES Filter Button Consent Leg.Interest Select All Vendors Select All Vendors Select All Hosts Select All Clear Filters Information storage and access Apply Confirm My Choices Allow All We use cookies to track visitors, measure ads, ad campaign effectiveness and analyze site traffic. We may also share information about your use of our site with 3rd parties. For more info, see, ourCookie Policy and ourPrivacy Policy. By clicking on "Cookie Preference Manager" you can choose to enable only certain cookie categories. By clicking "ACCEPT ALL" you agree to the storing of all cookies on your device. Manage Preferences ACCEPT ALL