home-c31.incontact.com
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207.166.86.44
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Submitted URL: https://home-c31.incontact.com/
Effective URL: https://home-c31.incontact.com/inContact/Login.aspx?ReturnUrl=%2f
Submission Tags: falconsandbox
Submission: On February 23 via api from US — Scanned from DE
Effective URL: https://home-c31.incontact.com/inContact/Login.aspx?ReturnUrl=%2f
Submission Tags: falconsandbox
Submission: On February 23 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: aspnetForm — POST ./Login.aspx?ReturnUrl=%2f
<form name="aspnetForm" method="post" action="./Login.aspx?ReturnUrl=%2f" onsubmit="javascript:return WebForm_OnSubmit();" id="aspnetForm">
<div>
<input type="hidden" name="__LASTFOCUS" id="__LASTFOCUS" value="">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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</div>
<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['aspnetForm'];
if (!theForm) {
theForm = document.aspnetForm;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>
<script src="/inContact/WebResource.axd?d=pynGkmcFUV13He1Qd6_TZKTA0nfPglttbo7W3CqFWJ7qMceK6kSSBv93fY6l6C5aWglqXg2&t=637814401746327080" type="text/javascript"></script>
<script src="/inContact/ScriptResource.axd?d=nv7asgRUU0tRmHNR2D6t1PDgyx15n-aJcoGIHK2duMGtAxKtJYjYzgIOghBFw3_WgMZvmSyVEF1XE-8xGobvDTgefRh3_lLZb7ONBg-B1KK7kFM_fKhaOQh7LmKlSoE4SG6a5w2&t=14d69f50" type="text/javascript"></script>
<script src="/inContact/ScriptResource.axd?d=NJmAwtEo3Ipnlaxl6CMhvnnaOUJsFI-KbHDcAOjMrV7B-e3Q3dnqIJUYqR4bL4rrtOviKV86yvENO77iWp_5veh3AOgAy5vQ01JTN7I3d2sJio8zWiBrY8MyyJ-vKowC5AigGB0IWvfVZT-uyBKxwNOWP7Q1&t=49337fe8" type="text/javascript">
</script>
<script src="/inContact/ScriptResource.axd?d=dwY9oWetJoJoVpgL6Zq8ODDUuV9sefBykO1avHsVc36_QVgPTp8vB5KcSgRfb3-jSOM6n0z_OQZYvZtqS7mDuWZQhlbdLApY8LebUcAIgFQRR0QE3jjkx63CYan_IDaTOhFsuRBWkygmMynIpPTZo1AtUTs1&t=49337fe8" type="text/javascript">
</script>
<script type="text/javascript">
//<![CDATA[
function WebForm_OnSubmit() {
if (typeof(ValidatorOnSubmit) == "function" && ValidatorOnSubmit() == false) return false;
return true;
}
//]]>
</script>
<div>
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="C8D2F021">
<input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION"
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</div>
<script type="text/javascript">
//<![CDATA[
Sys.WebForms.PageRequestManager._initialize('ctl00$ScriptManager1', 'aspnetForm', [], [], [], 90, 'ctl00');
//]]>
</script>
<script language="javascript" type="text/javascript">
var prm = Sys.WebForms.PageRequestManager.getInstance();
prm.add_endRequest(EndRequest);
function EndRequest(sender, args) {
injectSVGs();
}
</script>
<div id="ctl00_reskinLogin" class="reskin-login-wrapper marketing-width">
<div id="ctl00_divNavigation" class="header-navigation">
<div id="logo">
<div class="login-logo-table">
<div class="menu-background"></div>
<div class="logo-bar">
<div class="cobrand-logo-container">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 345.88 61.482" id="logo_image" class="injected-svg cobrand-image">
<defs>
<style>
.a {
fill: #fff;
}
</style>
</defs>
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<path
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<path class="a"
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<path class="a"
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</div>
<div class="cobrand-powered-by-container">
<img src="/inContact/images/CoBrandingImage.ashx?type=1&poweredBy=1" id="poweredby_image" class="poweredby-image">
</div>
</div>
<div id="loginLinksContainer">
<div id="horz_nav">
<ul>
<li id="liHelp" class="tbHelp help-dropdown">
<a id="ctl00_lnkHelp">Hilfe</a>
<ul class="help-nav">
<li>
<a id="ctl00_lnkThisHelp" onclick="openHelpPopUp(1)" href="javascript:void(0)">Diese Seite</a>
</li>
<li>
<a id="ctl00_lnkAllHelp" onclick="openHelpPopUp(0)" href="javascript:void(0)">Alle Hilfethemen</a>
</li>
</ul>
</li>
</ul>
<ul>
<li class="tbBrowserTest"><a href="/inContact/BrowserCheckResult.aspx">
Überprüfung der Browserkompatibilität</a></li>
</ul>
</div>
</div>
</div>
</div>
</div>
<div id="ctl00_BaseContent_loginWrapper" class="wrapper-login">
<div class="widget-container" id="Div1">
<div class="widget_body">
<div class="widget_title">
<div class="icon-wrapper">
<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" class="agent-svg injected-svg my-account" x="0px" y="0px" viewBox="0 0 6.93 8.03" enable-background="new 0 0 6.93 8.03"
xml:space="preserve">
<g>
<path d="M5.01,4.1C4.98,4.08,4.94,4.09,4.92,4.11C4.79,4.23,4.19,4.57,3.6,4.57c-0.59,0-1.36-0.33-1.49-0.45 C2.09,4.1,2.05,4.1,2.02,4.11C0.79,4.58,0.18,6.01,0,8.03h6.91c0.02-0.02,0.02-0.04,0.02-0.06C6.89,6.18,6.18,4.74,5.01,4.1z">
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<g>
<path
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</path>
</g>
</g>
</svg>
</div>
<div class="title"> Anmelden </div>
</div>
<div id="ctl00_BaseContent_divMultiStageLogin">
<div class="widget_content" id="Div3">
<div class="widget-table-data">
<div class="login-validators">
<span id="ctl00_BaseContent_rfv_txtUsername" style="color:Red;display:none;"></span>
<span id="ctl00_BaseContent_msl_valAuthentication" style="color:Red;display:none;"></span>
<div class="msg_outer_box">
<div id="ctl00_BaseContent_msl_ValidationSummary" class="msg error" style="color:Red;display:none;">
</div>
</div>
</div>
<div id="ctl00_BaseContent_msl_divInternalLoginHeader" class="loginPadding">
<span id="ctl00_BaseContent_msl_lblLoginwithUsername" class="loginwithuserpwd">Benutzernamen eingeben</span>
</div>
<div class="user-name">
<input name="ctl00$BaseContent$msl_txtUsername" type="text" maxlength="100" id="ctl00_BaseContent_msl_txtUsername" class="textfield userName" autocomplete="on" onfocus="showLabel('.msl_showUsernameLabel')"
onblur="hideLabel(this.id, '.msl_showUsernameLabel')" language="JScript" placeholder="Benutzername" onkeypress="return WebForm_FireDefaultButton(event, 'ctl00_BaseContent_btnNext');">
</div>
<div class="remember-me">
<input id="ctl00_BaseContent_msl_cbxPersistentLogin" type="checkbox" name="ctl00$BaseContent$msl_cbxPersistentLogin"><label for="ctl00_BaseContent_msl_cbxPersistentLogin">Meine Daten speichern</label>
</div>
</div>
</div>
<div class="login">
<div class="next-button">
<input type="button" name="ctl00$BaseContent$btnNext" value="Weiter"
onclick="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$BaseContent$btnNext", "", true, "msl_internalLoginGroup", "", false, true))" id="ctl00_BaseContent_btnNext"
class="login" style="display:none;"><button type="button" id="ctl00_BaseContent_btnNext_ShadowButton" class="UCNWebButton default-button enabled"
onclick="if(!this.disabled) { document.getElementById('ctl00_BaseContent_btnNext').click(); } " language="JScript" enabled=""><span id="ctl00_BaseContent_btnNext_ShadowButtonSpan" class="login">Weiter</span></button>
</div>
</div>
<br>
<div class="login">
<div class="next-button">
</div>
</div>
</div>
<div>
</div>
</div>
</div>
<div class="content-preview-container">
<div class="max-agent-container">
<div class="preview-title">
<div class="preview-title-image">
<div class="img-wrapper">
<div class="img-div-wrapper">
<center>
<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" class="launch-agent-svg injected-svg my-account" x="0px" y="0px" viewBox="0 0 14.76 16.5" enable-background="new 0 0 14.76 16.5"
xml:space="preserve">
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</div>
</div>
<div class="" style="margin: 0 auto; height: 60px; width: 150px;">
<center>
<span style="text-align: center; font: bold 20px robotoregular, Helvetica Neue, Helvetica;">Agent</span>
</center>
</div>
</div>
</div>
<div class="preview-content">
<ul class="content-list">
<span class="list-header">Der Agent ist eine dynamische Benutzeroberfläche für die effiziente Bearbeitung aller Interaktionen im Contact Center, unabhängig vom Kanal. Basierend auf einer detaillierten Suche ist es eine einfachere,
effizientere und angenehmere Möglichkeit für die Agenten, aktiv mit den Kunden zu interagieren.</span>
<div class="list-start">
<span class="list-label">Agent</span>:
</div>
<div class="list">
<li>
<span>Ausrichtung der Arbeitsabläufe durch intuitive, kontextabhängige Bedienelemente</span>
</li>
<li>
<span>Ermöglicht den Agenten die Personalisierung von Interaktionen mit den Kundendaten und Informationen in nahtlos integrierten Fenstern</span>
</li>
<li>
<span>Optimiert die Zusammenarbeit mit dem Contact Center und darüber hinaus mit vorhandenen Adressbüchern</span>
</li>
<li>
<span>Ermöglicht den Agenten die Anpassung der Geschwindigkeit bei der Bearbeitung von Kontakten entsprechend der aktuellen Bedingungen durch die Anzeige von Statistiken in Echtzeit für Agenten, Teams und Warteschleifen</span>
</li>
</div>
</ul>
</div>
</div>
<div class="supervisor-container">
<div class="preview-title">
<div class="preview-title-image">
<div class="img-wrapper">
<div class="img-div-wrapper">
<center>
<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" class="launch-supervisor-svg injected-svg my-account" x="0px" y="0px" viewBox="0 0 14.4 18" enable-background="new 0 0 14.4 18"
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<g>
<path
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<g>
<path
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</g>
</g>
</g>
</svg>
</center>
</div>
</div>
<div class="" style="margin: 0 auto; height: 60px; width: 150px;">
<center>
<span style="text-align: center; font: bold 20px robotoregular, Helvetica Neue, Helvetica;">Supervisor</span>
</center>
</div>
</div>
</div>
<div class="preview-content">
<ul class="content-list">
<span class="list-header">Die dynamische, kontextabhängige Supervisor-Benutzeroberfläche ist speziell auf die Bedürfnisse des Aufsichtspersonals zugeschnitten. Es erhält damit zentralen Zugriff auf wichtige Leistungsinformationen und
kann bei Bedarf eingreifen.</span>
<div class="list-start">
<span class="list-label">Supervisor</span>:
</div>
<div class="list">
<li>
<span>Verbessert die Verwaltung von Agenten anhand von Leistungsmetriken in Echtzeit</span>
</li>
<li>
<span>Rationalisiert die Prozesse für Zuhören, Coaching, Unterbrechungen und Übernahmen bei Live-Interaktionen</span>
</li>
<li>
<span>Optimiert die SLA-Level durch Echtzeitüberwachung und die Möglichkeit von Anpassungen zur Lösung von Ausfällen</span>
</li>
<li>
<span>Vereinfacht die Verwaltung aller Kompetenz-Zuweisungen und -Kompetenzen für Agenten</span>
</li>
<li>
<span>Ermöglicht den Zugriff von unterwegs dank eines mobiltauglichen HTML5-Designs</span>
</li>
</div>
</ul>
</div>
</div>
</div>
</div>
<div id="ctl00_BaseContent_federalWarningWrapper" class="hideDiv">
<div class="wrapper-federalwarning">
<div class="widget-container">
<div class="widget_body">
<div class="widget_title">
<h2>
<strong>Warning!</strong>
</h2>
</div>
<div class="widget_content">
<div id="ctl00_BaseContent_divFederalWarningMessage" class="widget-data"></div>
<div class="acceptbutton">
<input type="button" name="ctl00$BaseContent$btnFederalWarningAccept" value="Accept" onclick="javascript:__doPostBack('ctl00$BaseContent$btnFederalWarningAccept','')" id="ctl00_BaseContent_btnFederalWarningAccept"
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onclick="if(!this.disabled) { document.getElementById('ctl00_BaseContent_btnFederalWarningAccept').click(); } " language="JScript" enabled="">
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enable-background="new 0 0 7.67 5.4" xml:space="preserve">
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<g>
<path
d="M2.95,5.4c-0.17,0-0.35-0.06-0.49-0.19L0.24,3.23C-0.06,2.96-0.08,2.5,0.19,2.2 c0.27-0.3,0.73-0.32,1.03-0.06l1.71,1.53l3.5-3.47c0.29-0.28,0.75-0.28,1.03,0.01C7.74,0.5,7.74,0.96,7.45,1.25L3.47,5.19 C3.32,5.33,3.14,5.4,2.95,5.4z">
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</svg></div><span id="ctl00_BaseContent_btnFederalWarningAccept_ShadowButtonSpan">Accept</span>
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</div>
</div>
</div>
<input type="hidden" name="ctl00$BaseContent$hfWidth" id="ctl00_BaseContent_hfWidth" value="1600">
<input type="hidden" name="ctl00$BaseContent$hfHeight" id="ctl00_BaseContent_hfHeight" value="1200">
<input type="hidden" name="ctl00$BaseContent$hfAvailWidth" id="ctl00_BaseContent_hfAvailWidth" value="1600">
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<input type="hidden" name="ctl00$BaseContent$hfWPFAgent" id="ctl00_BaseContent_hfWPFAgent" value="false">
<input type="hidden" name="ctl00$BaseContent$hfEncryptedPassword" id="ctl00_BaseContent_hfEncryptedPassword" value="false">
<input type="hidden" name="ctl00$BaseContent$hfIsMFAenabled" id="ctl00_BaseContent_hfIsMFAenabled" value="false">
<input type="hidden" name="ctl00$BaseContent$hfMFAtype" id="ctl00_BaseContent_hfMFAtype">
<input type="hidden" name="ctl00$BaseContent$hfUsername" id="ctl00_BaseContent_hfUsername">
<script type="text/javascript" language="javascript">
//get various user stats
var isBrowserIE = navigator.userAgent.toLowerCase().indexOf("msie") != -1;
GetWindowSizes();
CheckFlash();
//get window sizes
function GetWindowSizes() {
hfWidth = document.getElementById("ctl00_BaseContent_hfWidth");
hfWidth.value = screen.width;
hfHeight = document.getElementById("ctl00_BaseContent_hfHeight");
hfHeight.value = screen.height;
hfAvailWidth = document.getElementById("ctl00_BaseContent_hfAvailWidth");
hfAvailWidth.value = screen.width;
hfAvailHeight = document.getElementById("ctl00_BaseContent_hfAvailHeight");
hfAvailHeight.value = screen.height;
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//see if flash is installed and if so what version
function CheckFlash() {
var vers = '';
var regEx = /(Win32[^0-9]*)?(1-)?([0-9].*)/i;
var plug;
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try {
vers = GetIEFlash();
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try {
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for (ndx = 0; ndx < navigator.plugins.length; ndx++) {
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plug = regEx.exec(navigator.plugins[ndx].description);
if (plug) vers = plug[3];
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plug = rg.exec(navigator.plugins[ndx].name);
if (plug) vers = plug[3];
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if (vers != '') break;
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hfFlashVersion = document.getElementById("ctl00_BaseContent_hfFlashVersion");
hfFlashVersion.value = vers;
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}
function pageLoad() {
var marketingIframe = document.getElementById('ctl00_MarketingContent_marketingIframe');
//Login panel will get aligned in center when marketing frame is having empty content and HTML element fixed width 1400 has removed.
if (marketingIframe == null) {
var htmltag = document.getElementsByTagName('html')[0];
htmltag.style.minWidth = '0px';
}
var checkboxContainer = document.getElementById('launchAgentCheckbox');
var mslp_checkboxContainer = document.getElementById('mslp_launchAgentCheckbox');
var href = '/InContact/styles/themes/evolve/powerAgentUI/style.css';
var launchAgentCheckbox = document.getElementById('ctl00_BaseContent_cbxLaunchAgent');
var mslp_launchAgentCheckbox = document.getElementById('ctl00_BaseContent_mslp_cbxLaunchAgent');
var link = document.createElement('link');
for (var i = 0; i < document.styleSheets.length; i++) {
if (document.styleSheets[i].href == href) {
document.styleSheets[i] = null;
}
}
// Resize and change the UI (WPFAgent)
if (window.external && window.external.IsWPFAgent) {
if (launchAgentCheckbox != null) launchAgentCheckbox.checked = true;
if (checkboxContainer != null) checkboxContainer.style["display"] = "none";
//For MultiStage
if (mslp_launchAgentCheckbox != null) mslp_launchAgentCheckbox.checked = true;
if (mslp_checkboxContainer != null) mslp_checkboxContainer.style["display"] = "none";
var cbxSsoLaunchAgent = $("#ctl00_BaseContent_cbxSsoLaunchAgent")
if (cbxSsoLaunchAgent.length > 0) cbxSsoLaunchAgent.prop("checked", true);
var divLaunchSsoAgentCheckbox = $("#launchSsoAgentCheckbox");
if (divLaunchSsoAgentCheckbox.length > 0) divLaunchSsoAgentCheckbox.css("display", "none");
$("#ctl00_BaseContent_hfWPFAgent").val("true");
link.setAttribute('rel', 'stylesheet');
link.setAttribute('type', 'text/css');
link.setAttribute('href', href);
link.setAttribute('ID', 'paStyle');
document.getElementsByTagName('head')[0].appendChild(link);
}
/*Set focus on accept button*/
var btnAcceptWarning = $('#ctl00_BaseContent_btnFederalWarningAccept_ShadowButton');
btnAcceptWarning.focus();
btnAcceptWarning.addClass("UCNWebButton_fedRAMP");
btnAcceptWarning.mouseleave(function() {
if (btnAcceptWarning.hasClass("UCNWebButton_fedRAMP")) {
btnAcceptWarning.removeClass("UCNWebButton_fedRAMP");
}
});
setTimeout(Resize, 500);
}
window.addEventListener("resize", Resize)
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var marketingIframe = document.getElementById('ctl00_MarketingContent_marketingIframe');
if (marketingIframe != null) {
marketingIframe.style.height = 'auto';
var scrollHeight = document.getElementsByTagName('html')[0].scrollHeight;
// if Edge add 90px to iframe height
if (!( /*@cc_on!@*/ false || !!document.documentMode) && !!window.StyleMedia) {
scrollHeight += 90;
}
marketingIframe.style.height = scrollHeight + "px";
}
}
</script>
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</div>
<div class="loginwebservername">
<span id="ctl00_DisplayWebServerName1_lblWebServerName" class="webservername">AOA-C31WEB02</span>
</div>
<script type="text/javascript">
//<![CDATA[
var Page_ValidationSummaries = new Array(document.getElementById("ctl00_BaseContent_msl_ValidationSummary"));
var Page_Validators = new Array(document.getElementById("ctl00_BaseContent_rfv_txtUsername"), document.getElementById("ctl00_BaseContent_msl_valAuthentication"));
//]]>
</script>
<script type="text/javascript">
//<![CDATA[
var ctl00_BaseContent_rfv_txtUsername = document.all ? document.all["ctl00_BaseContent_rfv_txtUsername"] : document.getElementById("ctl00_BaseContent_rfv_txtUsername");
ctl00_BaseContent_rfv_txtUsername.controltovalidate = "ctl00_BaseContent_msl_txtUsername";
ctl00_BaseContent_rfv_txtUsername.focusOnError = "t";
ctl00_BaseContent_rfv_txtUsername.errormessage = "Benutzername ist erforderlich.";
ctl00_BaseContent_rfv_txtUsername.display = "None";
ctl00_BaseContent_rfv_txtUsername.validationGroup = "msl_internalLoginGroup";
ctl00_BaseContent_rfv_txtUsername.evaluationfunction = "RequiredFieldValidatorEvaluateIsValid";
ctl00_BaseContent_rfv_txtUsername.initialvalue = "";
var ctl00_BaseContent_msl_valAuthentication = document.all ? document.all["ctl00_BaseContent_msl_valAuthentication"] : document.getElementById("ctl00_BaseContent_msl_valAuthentication");
ctl00_BaseContent_msl_valAuthentication.display = "None";
ctl00_BaseContent_msl_valAuthentication.validationGroup = "msl_internalLoginGroup";
ctl00_BaseContent_msl_valAuthentication.evaluationfunction = "CustomValidatorEvaluateIsValid";
var ctl00_BaseContent_msl_ValidationSummary = document.all ? document.all["ctl00_BaseContent_msl_ValidationSummary"] : document.getElementById("ctl00_BaseContent_msl_ValidationSummary");
ctl00_BaseContent_msl_ValidationSummary.displaymode = "List";
ctl00_BaseContent_msl_ValidationSummary.validationGroup = "msl_internalLoginGroup";
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</script>
<script type="text/javascript">
//<![CDATA[
var Page_ValidationActive = false;
if (typeof(ValidatorOnLoad) == "function") {
ValidatorOnLoad();
}
function ValidatorOnSubmit() {
if (Page_ValidationActive) {
return ValidatorCommonOnSubmit();
} else {
return true;
}
}
(function(id) {
var e = document.getElementById(id);
if (e) {
e.dispose = function() {
Array.remove(Page_ValidationSummaries, document.getElementById(id));
}
e = null;
}
})('ctl00_BaseContent_msl_ValidationSummary');
document.getElementById('ctl00_BaseContent_rfv_txtUsername').dispose = function() {
Array.remove(Page_Validators, document.getElementById('ctl00_BaseContent_rfv_txtUsername'));
}
document.getElementById('ctl00_BaseContent_msl_valAuthentication').dispose = function() {
Array.remove(Page_Validators, document.getElementById('ctl00_BaseContent_msl_valAuthentication'));
}
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</script>
</form>Text Content
Your browser does not support iframes. * Hilfe * Diese Seite * Alle Hilfethemen * Überprüfung der Browserkompatibilität Anmelden Benutzernamen eingeben Meine Daten speichern Weiter Agent Der Agent ist eine dynamische Benutzeroberfläche für die effiziente Bearbeitung aller Interaktionen im Contact Center, unabhängig vom Kanal. Basierend auf einer detaillierten Suche ist es eine einfachere, effizientere und angenehmere Möglichkeit für die Agenten, aktiv mit den Kunden zu interagieren. Agent: Ausrichtung der Arbeitsabläufe durch intuitive, kontextabhängige Bedienelemente Ermöglicht den Agenten die Personalisierung von Interaktionen mit den Kundendaten und Informationen in nahtlos integrierten Fenstern Optimiert die Zusammenarbeit mit dem Contact Center und darüber hinaus mit vorhandenen Adressbüchern Ermöglicht den Agenten die Anpassung der Geschwindigkeit bei der Bearbeitung von Kontakten entsprechend der aktuellen Bedingungen durch die Anzeige von Statistiken in Echtzeit für Agenten, Teams und Warteschleifen Supervisor Die dynamische, kontextabhängige Supervisor-Benutzeroberfläche ist speziell auf die Bedürfnisse des Aufsichtspersonals zugeschnitten. Es erhält damit zentralen Zugriff auf wichtige Leistungsinformationen und kann bei Bedarf eingreifen. Supervisor: Verbessert die Verwaltung von Agenten anhand von Leistungsmetriken in Echtzeit Rationalisiert die Prozesse für Zuhören, Coaching, Unterbrechungen und Übernahmen bei Live-Interaktionen Optimiert die SLA-Level durch Echtzeitüberwachung und die Möglichkeit von Anpassungen zur Lösung von Ausfällen Vereinfacht die Verwaltung aller Kompetenz-Zuweisungen und -Kompetenzen für Agenten Ermöglicht den Zugriff von unterwegs dank eines mobiltauglichen HTML5-Designs WARNING! Accept Copyright © 2005-2023 NICE LTD | NICE CXone Alle Rechte vorbehalten. Kontakt Blog AOA-C31WEB02