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IBM PROCESS MINING

PRODUCTS & OFFERINGS


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 * 01 About us
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MOLDOVA

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ENHANCE BUSINESS PERFORMANCE BY IDENTIFYING BOTTLENECKS AND CRITICAL ACTIVITIES.

Discover the full potential of IBM Process Mining.
IBM entered the process mining market by acquiring myInvenio. By retrieving and
elaborating data from IT systems and applications, IBM Process Mining empowers
you to view maps of your business processes, identify inefficiencies and
resources involved within workflows, optimize streamline and automate your
business processes.


PROCESS WORKFLOW



Gain a better understanding of all your business processes with IBM Process
Mining. Its Process Workflow features enable companies to break down step by
step all the events performed to achieve a specific business goal. IBM Process
Mining provides significant information on your company’s processes: the number
of activities between two different events, the average duration, the maximum
and minimum time for the activity to be completed. Graphically designing all the
flows in a visual, easy-to-use fashion, helps users to visualize critical paths
and compare the stream of activities to a predefined target model.

Leverage on IBM Process Mining to boost your employees' skills and know-how: its
intuitive graphic design makes it the perfect tool to provide an efficent and
effective process analysis on all your business processes and procedures.


IBM PROCESS MINING SAVES YOU TIME IN YOUR PROCESS OPTIMIZATION ACTIVITY.

INFORMATION ACQUISITION

IBM Process Mining extracts organizational processes and data from other
companies’ systems, guaranteeing integration with main EPM and ERP products and
other most common tools, such as PLM, CRMs, and MES.

DATA ELABORATION

Collected data are processed according to a model logic and translated into
correlations and cause-effect relationships, automatically creating a process
map.

PROCESS INFORMATION

The resulting map of company’s processes highlights critical paths, variations
and bottlenecks and enables to determine, among others, the average duration and
the maximum and minimum time of activities.

PROCESS ANALYSIS

Process interdependencies are analyzed to suggest alternative paths of actions
that avoid criticalities, enabling the users to examine each relationship and
action undertaken with drill-down functionality. Act on process parameters
modifying them and let the tool provide a simulation of the future process
outcome.

AS-IS/WHAT-IF COMPARISONS AND SIMULATION

Use what-if process scenarios to compare activities, performances and costs of
your current process. Act on process parameters modifying them and let the tool
provide a simulation on the future process outcome.

CONFORMANCE CHECKING

Compare process performance with a business reference model, spot unexpected
behavior and uncover root causes of deviations that need to be standardized and
perform root cause analysis to understand deviations that need to be
standardized or eliminated.

RPA ROBOTIC PROCESS AUTOMATION

Automate manual activities and improve the overall process flow by assigning
repetitive or low-added-value actions to RPA bots. With RPA automation, you will
free up people to spend their time on activities that require deeper thinking.


DATA ANALYTICS


GAIN VALUABLE OPERATING INSIGHTS OF YOUR PERFORMANCE.

IBM Process Mining reporting features deliver valuable process-related
information to optimize your business performances. Its high customization level
allows you to set the most suitable parameters to read and report information on
an easy-to-use dashboard.

Leverage advanced analytics to understand why the events described in process
workflow occur, what are the reasons behind them, and where and how much are you
investing your money and time. IBM Process Mininguses visual maps, graphics,
filters, and drill-down functionalities to facilitate companies’ decision-making
process and help them gain a competitive advantage. Its modeling features and
predictive functionalities enable organizations to analyze the effects of the
decisions taken, evaluate possible future scenarios, and identify areas of
improvement.


RESOURCE MANAGEMENT


TACKLE YOUR RESOURCE MANAGEMENT CHALLENGES WITH INNOVATIVE, HIGH-PERFORMANCE
ANALYSIS.

IBM Process Mining resource management feature links resources to specific tasks
and tracks activity-related efficiency relying on real-time data coming from IT
systems. It will become the key to your business people management helping your
company to effectively manage multiple topics like segregation of duties and
ultimately achieve sustainable efficiency.




DISCOVER ALL THE POSSIBLE LEVELS OF AGGREGATION PROVIDED BY IBM PROCESS MINING:

.

INDIVIDUAL

Visualize how many activities rely on the same person, understanding the
importance of single resources within your organization.

WORK-TEAM

Gain a better understanding of your teams’ composition, highlighting the
workload for each team member and analyzing the interactions that take place
within the team.

DEPARTMENT

Retrieve a complete view of the total workload of a department and analyze the
segregations of duties, understanding how teams interact within different
departments.


SYSTEM APPLICATIONS

USE CASES

Discover how IBM Process Mining can help different professionists in achieving
their goals

Bank backoffice manager CIO in a major corporation Head of purchasing and
accounts payable department

You are the back-office manager in a bank, and you are responsible for the teams
that manage customers’ accounts. Your SLAs have got worse for several months:
times for opening and closing accounts are above regulatory thresholds and
customer complaints are increasing. You need to figure out what is happening and
solve the situation as soon as possible.

You are CIO in a major corporation, with a large IT help desk team responsible
for ensuring that tickets are routed and solved quickly. Since your company uses
an ever-growing number of complex applications, the number of tickets is
continuing to grow and the NPS score for the help desk is decreasing. Given a
not increasing budget, how do you make sure you can keep up with the company’s
growth without a growing helpdesk team? IBM Process Mining could help you in
figuring out what causes the delay and address the problem in the most efficient
way.

You are responsible for a purchasing and accounts payable department. Despite
all your efforts, you keep hearing reports highlighting purchases not complying
with company directives. Moreover, many of your suppliers are being paid late
and the number of due penalties is increasing. Where is the problem? How can you
solve it once and for all?

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EU HEADQUARTER

Mind the Value srl. Via F.Turati, 6 20121 Milano (MI) CF / P.IVA 07514630966

NORTH AMERICA

Mind The Value USA Corp. 309 Vine St - Suite 807 Cincinnati - OH 45202 – 3652
USA

APAC

Mind The Value ANZ Pty Ltd North Tower - Suite 3 - L8 1-5 Railway St - Chatswood
2067, NSW Sydney Australia

MOLDOVA

Mind The Value Tech Labs srl Str. Tighina, 49/3 | of. 34 Chișinău | MD-2001
Moldova

CROATIA

Mind The Value Adria d.o.o. Rijeka (Grad Rijeka) Strossmayerova, 16 Croatia

©2022 Mind The Value

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