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Text Content

HOW CAN I HELP YOU?







QUESTION YOU MIGHT HAVE


ABOUT MONEYHERO

 * How does MoneyHero feature and pin products?
 * How much does it cost to compare on MoneyHero?
 * How do I compare products?
 * How to find the right financial products for you?
 * Find the best deal in MoneyHero
 * How to know offers of credit card?





WELCOME OFFER AND REWARD REDEMPTION

 * Promotional Campaigns in MoneyHero: Reward Redemption Status
 * 3 settings to ensure coupon reward eligibility
 * How to redeem exclusive rewards from MoneyHero?
 * How do banks recognise that my application is submitted via MoneyHero?





ABOUT MONEYHERO EXCLUSIVE OFFER - TERMS AND CONDITIONS

 * Terms and Conditions of MoneyHero Saxo Apple MagSafe Battery Pack / Nespresso
   C30 Essenza Mini Capsule Coffee Machine Promotion
 * Terms and Conditions of MoneyHero CNCBI HK$500 Apple Gift Card / BRUNO Handy
   Steamer / Monster Persona Headphone Promotion
 * Terms and Conditions of MoneyHero BRUNO Soymilk & Soup Blender/ Apple Gift
   Card / Don Don Donki Coupon Promotion (Aug 2021)
 * Terms and Conditions of MoneyHero Standard Chartered Apple Gift Card /
   Marshall Major IV Bluetooth Headphone / OSIM uCaress S Back Massager
 * Terms and Conditions of MoneyHero CNCBI Personal Loan Up to $14,000 reward
 * Terms and Conditions of MoneyHero Citigold Samsung Galaxy Tab /  Dyson
   Purifier Hot+Cool™ / Apple Gift Card Promotion





ABOUT MONEYHERO ACCOUNT FEATURE

 * I forgot my password. How do I retrieve it?
 * I’m a new visitor. How do I login?
 * How do I log out of my account?
 * How do I change or reset my password?
 * I didn't receive the OTP (One Time Passcode) to confirm my mobile phone
   number?
 * I think my account was hacked or someone is using it without my permission.





ABOUT MONEYHERO WELCOME GIFT - 3 MONTHS OF FREE ONLINE BANKING INSURANCE

 * Who should I contact for inquiry?
 * What is the definition of cyber attack?
 * What does my free online banking insurance cover?
 * Who is insured?
 * Which countries am I insured in?
 * What is Insured Period?





CREDIT CARD

 * What is application reference number?
 * Credit cards glossary
 * Can an entry-level employee apply for a corporate card?
 * How is a corporate card's credit limit determined?
 * What are the charges of corporate cards?
 * How can I manage the corporate card programme?





PERSONAL LOAN

 * What are Loans?
 * What are the Personal Loans? How are they different from other consumer
   loans?
 * What are the types of Personal Loans Available in Hong Kong?
 * Why do I need a Personal Loan? How Much Should I Borrow?
 * Why do I need a Personal Loan? How Much Should I Borrow?
 * What do I need to make a successful Personal Loan Application?





TRAVEL INSURANCE

 * How do I revise the information entered after my purchase of travel insurance
   via MoneyHero?
 * I haven't received any policy details for the travel insurance purchased via
   MoneyHero
 * What are the differences between annual and single travel insurance plan?
 * What are the benefits of buying travel insurance online?
 * What are not covered in a travel insurance?
 * Compare & Buy Travel Insurance in HK





DOMESTIC HELPER INSURANCE

 * Benefits Of Comparing Domestic Helper Insurance
 * Types of Domestic Helper Insurances
 * Main Coverage of Domestic Helper Insurances
 * Medical Expenses Cover For Abuses Of Family Members
 * Replacement Lock Cover
 * Fidelity Guarantee Cover





HOME INSURANCE

 * Benefits Of Comparing Home Insurance
 * Main Coverage Of Home Insurance
 * Water Pipe Leakage
 * Household Content
 * WorldWide Personal Belongings
 * Domestic Helper's Effect





MORTGAGES

 * How long is the repayment tenor?
 * What are the differences between “additional borrowing” and “second
   mortgage”?
 * Should I choose the flexible rate or the fixed rate mortgage plan?
 * How to borrow Mortgage up to 90% LTV?
 * What are the different types of mortgages in Hong Kong?
 * What is the maximum loan amount that I can borrow?





SECURITIES ACCOUNT

 * HK Securities Account FAQ
 * US Securities Account FAQ





PAYROLL ACCOUNTS

 * Which types of bank accounts are provided in Hong Kong?
 * What are the fees & charges for bank accounts?
 * If I am a Hong Kong resident, what documents do I need to apply for a bank
   account?
 * If I am a non-Hong Kong resident, what documents do I need to apply for a
   bank account?
 * What is Payroll Account?
 * How to select the best payroll account?





WEWA UNIONPAY CARD

 * How can I enter WeWa UnionPay Diamond Card “Shake to Win II” Lucky Draw?
 * What are the designated stores included in WeWa Cash Rebate campaign?
 * When will I receive the welcome gift of WeWa UnionPay Card?
 * What is the definition of new customers of WeWa Unionpay Diamond Card?





DBS BLACK WORLD MASTERCARD

 * Eligible transactions of DBS Black World Mastercard welcome offers
 * When will I receive DBS Black World Mastercard welcome offer?
 * What is DBS$ of DBS Black World Mastercard?
 * What is the definition of new customers of DBS Black World Mastercard?





AMERICAN EXPRESS PLATINUM CREDIT CARD

 * What transactions are not eligible for American Express Platinum Credit Card
   welcome offers?
 * When will I receive the welcome gift of American Express® Platinum Credit
   Card?
 * What is the definition of new customers of American Express® Platinum Credit
   Card?





DBS EMINENT VISA CARD

 * Is there any spending requirements on DBS Eminent Visa Card's basic cash
   rebate?
 * Eligible transaction of DBS Eminent Visa Card welcome offers
 * When will I receive the extra welcome gift of DBS Eminent Visa Card?
 * What is the definition of new customers of DBS Eminent Card?





BEA VISA SIGNATURE CARD

 * How can I enjoy BEA Visa Signature Card's BEA Days rebate?
 * What are the eligible spending of BEA Visa Signature Card?
 * What is the definition of new customers of BEA Visa Signature Card?





BEA ITITANIUM CARD

 * What transactions are not eligible for BEA i-Titanium Card welcome offers?
 * What is BEA i-Titanium Card i-Dollar Reward Programme?
 * What is the definition of new customers of BEA i-Titanium Card?





AMERICAN EXPRESS® CATHAY PACIFIC ELITE CREDIT CARD

 * Complimentary Travel Insurance provided by American Express® Cathay Pacific
   Elite Credit Card
 * What is the definition of new customers of American Express® Cathay Pacific
   Elite Credit Card?





CITIBANK PREMIERMILES CARD

 * What is the definition of new customers of Citi PremierMiles Card?





CITI REWARDS CARD

 * Designated Merchants that can earn 5X bonus points (HK$3 = 1 mile) of Citi
   Reward Card
 * When will I receive the welcome gift of Citibank Rewards Card?
 * What transactions are not eligible for Citi Rewards Card welcome offers?
 * What is the definition of new customers of Citibank Rewards Card?





CITI PRESTIGE CARD

 * When will I receive Citi Prestige Card welcome offer?
 * What is the definition of new customers of Citi Prestige Card?




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