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Replicant Named 2022 Hot Vendor in Conversational AI by Aragon Research
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THE LEADER IN CONTACT CENTER AUTOMATION
Fully automate and resolve tier 1 customer service issues over the phone and
other channels. Your customers never wait and your live agents are always
available.
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AUTOMATING MILLIONS OF CUSTOMER SERVICE CONVERSATIONS EACH MONTH
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LIKE HAVING AN INFINITE SUPPLY
OF YOUR BEST AGENTS
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AS NATURAL AS SPEAKING TO A HUMAN AGENT
The Thinking Machine is built on beautifully crafted conversations. It listens
and talks like a human so your customers can too. No more keywords or long menus
required.
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FIRST CONTACT RESOLUTION TO FREE UP YOUR LIVE AGENTS
Automate & resolve tier 1 customer service issues without human intervention so
your live agents can focus on more high-value and nuanced customer challenges.
How it Works
EVERY CHANNEL, ANY LANGUAGE
Resolve issues in any language and dialect over whichever medium your customers
prefer with seamless channel switching across voice, messaging, and other
digital channels.
Watch How
SCALE UP OR DOWN INSTANTLY
Infinitely scalable automation lets you serve customers 24/7 with no wait times
regardless of call volumes, spikes, or staffing challenges .
Enterprise Ready
DEEP INSIGHTS TO DRIVE OPERATIONAL EXCELLENCE
Get real-time, searchable insights into call transcripts with auto-tagged
dispositions. Measure CSAT, AHT, resolution rates, and more with built-in
analytics.
Analytics
UP AND RUNNING IN WEEKS
Get started quickly with pre-built components that work out-of-the-box and scale
conversational design best practices specific to any use-case or industry.
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FLEXIBLE PRICING, INSTANT ROI
Our transparent pricing makes it easy for companies to implement and scale their
contact center automation. With pre-built components and seamless integrations,
you’ll be up and running in weeks.
SEE PRICING
CUSTOMER SUCCESS STORIES
> We wanted our customer service to feel seamless and personal without the
> typical burdens of automated calls like customers repeating themselves, having
> to wait on hold, or getting stuck in IVR menus.
Connor Shepherd Founding Partner, Because READ THE STORY
> Replicant has taken seasonality out of the equation for us. No matter how much
> call traffic we have - whether it's 1 call or 10,000 calls - the Thinking
> Machine can handle all of them at the same time.
Mike Bowman Director of Servicing Operations, ECSI READ THE STORY
> Our goal was to have a one-stop shop where Replicant handles phone order
> traffic from beginning to the end, without needing to escalate the call and
> continue to lower the costs.
George McConnell, Global Operations Manager, DoorDash READ THE STORY
> We wanted a solution that was quick, efficient, and similar to how we address
> our customers and answer the phones today. While we had an immediate business
> need right now of helping to answer calls and get cases logged, the long term
> potential for AI is to have it do so much more for us.
Michael Coster Customer Service Executive, Xenial WATCH THE STORY
> We wanted our customer service to feel seamless and personal without the
> typical burdens of automated calls like customers repeating themselves, having
> to wait on hold, or getting stuck in IVR menus.
Connor Shepherd Founding Partner, Because READ THE STORY
> Replicant has taken seasonality out of the equation for us. No matter how much
> call traffic we have - whether it's 1 call or 10,000 calls - the Thinking
> Machine can handle all of them at the same time.
Mike Bowman Director of Servicing Operations, ECSI READ THE STORY
PIONEERING CONTACT CENTER AUTOMATION
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