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Submitted URL: http://go.trigent.com/e/919473/ofile-trigent-software-reviews/d8fv/18029627?h=lrvvo5gHmaWmHDhULjPxLLjWPr8AYNERM5vrCLOph3I
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Submission: On September 15 via api from US — Scanned from DE
Effective URL: https://clutch.co/profile/trigent-software
Submission Tags: falconsandbox
Submission: On September 15 via api from US — Scanned from DE
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Cookie declaration last updated on 07.09.21 by Cookiebot Firms that deliver Search Leave a Review Sign in * Services * Resources 0 Companies in Shortlist * Visit Website * Add to Shortlist * * Southborough, MA +15087796743 TRIGENT SOFTWARE * Summary * Focus * Portfolio * Reviews * Verification IT PARTNER | DELIVERING HIGH-QUALITY DIGITAL CX 4.8 4.760417 48 reviews GOLD VERIFIED Trigent, founded in 1995, is an early pioneer in IT services and a leading software services company. We believe in partnering with clients across their value chain, assisting them in design, build, deliver, and maintain their products and services that make them the best in their industry. We enable our clients to achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigent's decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs. Trigent's digital processes and customer engagement models have helped our customers transform the consumer experience to meet the highest quality, reliability, and performance standards. We empower our customers across industries to apply technologies imaginatively to solve problems that matter and stay relevant in today's complex, digital, and disruptive world. We offer end-to-end consulting services, design, development, and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence. Our track record speaks of our stellar success; Trigent's R & D team has developed over 400 products, 6 US patents, and numerous Trade Secrets to date, which is proof of our technology. We work with the same care and diligence to make each of our engagements a success, one at a time, small or large. Trigent's cutting-edge solutions, strategic insights, and execution excellence are well-known, and we got recognized for our excellence in enterprise software by Zinnov in 2020. Our mission is to help Our Customers in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time, and Budget Constraints. Read more... $10,000+ $25 - $49 / hr 250 - 999 Founded 1995 Southborough, MA HEADQUARTERS * 2 Willow St Southborough, MA 01745 United States +15087796743 OTHER LOCATIONS * #49, West Wing, 1st Floor, Khanija Bhavan, Race Course Road Bengaluru 560001 India +91 (80) 2226 3000 * IT Park, 34, Aundh Road, Bhau Patil Marg, Aundh Pune 411020 India FOCUS Service lines 60% 40% Custom Software Development Application Testing 60% Custom Software Development 40% Application Testing show all + Client focus 55% 25% 20% Midmarket ($10M - $1B) Enterprise (>$1B) Small Business (<$10M) 55% Midmarket ($10M - $1B) 25% Enterprise (>$1B) 20% Small Business (<$10M) Industry focus 20% 20% 20% 20% 20% Education Financial services Manufacturing 20% Education 20% Financial services 20% Manufacturing 20% Medical 20% Supply Chain, Logistics, and Transport Application Platforms 40% 40% 20% 40% Amazon 40% Azure Platform 20% Windows server Frameworks and CMS 40% 40% 20% 40% .NET 40% AngularJS 20% Microsoft SharePoint Programming & Scripting 50% 40% 10% 50% Java 40% PHP 10% SQL PORTFOLIO Key clients: Navistar, NEPC, Honeywell, HDFleet, SurgeTransportations, ReedTMS, Heineken, Securly, RateCentric, PG Calc, International Justice Mission (IJM), Kimco, Laufer International Group ...and more! TRIGENT WINS BEST AGILE PROJECT AT THE NORTH AMERICAN SOFTWARE TESTING AWARDS 2020 Trigent is delighted to announce that it won the Best Agile Testing Project Award at the ‘North American Software Testing Awards 2020’. This recognition attests to Trigent’s quality processes & methodology, enabling Raptor Technologies to be the gold standard for school safety. The award validates Trigent's Responsible Testing approach that combines effectively with the principles of the Agile manifesto. This unique approach enabled Raptor to scale its business rapidly and win market share. TRIGENT RECOGNIZED FOR EXCELLENCE IN ENTERPRISE SOFTWARE BY ZINNOV ZONES ER&D 2020 REPORT Trigent Software is recognized for its excellence in enterprise software by Zinnov, a leader in global management and strategy consulting. In the Zinnov Zones 2020 report that assessed the engineering, research, and development (ER&D) services of 60 companies globally, Trigent is featured for its maturity in execution and scalability in Enterprise Software. The recognition comes in wake of Trigent’s success in building software for Industry 4.0 that has enabled its customers to embrace their digital future. ENABLING SUPERIOR CUSTOMER EXPERIENCE WITH AN ADA COMPLIANT RETAIL MOBILE APP The client enables neighborhood retailers worldwide to digitally engage with their customer base through innovative mobile solutions. The client wanted to build a mobile app to create a digital connection between consumers and neighborhood retail outlets. Also, enable online ordering of groceries and products from neighborhood specialty and retail stores. Trigent's mobility experts evaluated the client's request and developed a SaaS-based aggregator retail application. Trigent developed an Android/ iOS mobile app customized to adhere to the 508 and American Disabilities Act (ADA) that empowers the differently-abled users to connect with neighborhood retail and specialty stores conveniently. A SAAS-BASED REAL-TIME CONSTRUCTION MANAGEMENT SOFTWARE The client provides cloud-based solutions for construction companies and their ancillary businesses. Their solutions enable architects, engineers, contractors, and owners (AECO) to collaborate, collect, and organize data on their construction projects, get daily progress updates, and share reports – all from a single dashboard. The client aspired to provide highly granular data and reports on the projects directly from the site, to its AECO stakeholders. The solution needed to be intuitive and easy to use for foremen or site supervisors, factor in the rugged conditions, and be able to work on any mobile device owned by the users. Trigent developed a SaaS solution that allows Project Managers and Foremen to track the real-time progress of construction projects on site. The design incorporates an understanding of the construction site environment and the solution works regardless of the availability or quality of connectivity. The cross-platform design enables developers to work on a single code base for both iOS and Android platforms. A CLOUD-BASED MOBILE FIELD FORCE MANAGEMENT APPLICATION A customer-centric road infrastructure service provider recognized for its commitment to quality and road safety. Their business enables municipalities, federal, and state governing bodies, and contractors across the U.S to achieve top-quality road infrastructure that serves the public's dual purposes of safety and convenience. They wanted to strengthen clients' trust and raise the bar through transparent updates to their customers. Trigent designed an integrated, automated cloud application coupled with a multi-screen mobile experience to suit each persona (construction worker, foreman, project supervisor, senior management, or the customer). The app was built for both Android/iOS platforms for the field force. The comprehensive field force management application features: 360-degree view of work order management, live tracking, digital data capture, route navigation, instant alerts, and live notification to field workers. RESPONSIBLE TESTING & INTELLIGENT AUTOMATION FOR A CLOUD-BASED TMS The client is a leading provider of cloud-based TMS. They introduced the industry’s first multimodal TMS offering unlimited rating, booking, and tracking of Full Truck Load (TL), Less Than Truckload (LTL), and parcel freight. The client had to architect a solution that integrated data from carrier partners into a single environment. Also, scale to support individual carrier partners and diverse customer business needs. Trigent designed & developed custom APIs for the client TMS (over 250 to date). Also, built a test automation strategy that covered the key business process flows, user experience, technology integrations, and performance. Our solution helped the client to rapidly grow their customer database in a short span of time. The company successfully added over 200 new customers in less than 5 months. CLOUD-ENABLED VIDEO TELEMATICS SOLUTION FOR A FLEET MANAGEMENT ISV The client, a fleet management ISV, provides SaaS-based solutions to organizations that want to keep track, monitor, and regulate their fleet. The camera-driven solutions use video telematics to enable real-time remote tracking and monitoring vehicles from a single screen. The client needed a cloud-enabled mobile & web solution that could enable 24/7 remote monitoring of the entire fleet which could help safeguard vehicles from any contingency. Trigent’s more than two-decade experience in providing software solutions to the logistics industry enabled the development team to design a comprehensive cloud-based solution that: * Customized solution catering to businesses with vehicular assets * Better visibility into fleet operations * Timely and optimal utilization of services * Quick claim resolutions A LEADING HEALTHCARE PROVIDER ENHANCES PATIENT EXPERIENCE WITH 100% DATA ACCURACY With Robotic Process Automation (RPA), a leading dermatology healthcare provider with a network of 100+ clinics and dermatologists, simplified the data management process, eliminating clinical risks resulting from human error that allowed 2x more time with patients. Trigent’s team’s experience in Analytics with RPA powered us to deliver significant benefits to the client. Among them, the visibility of reports empowered C-level decision-makers to make strategic decisions and save costs. Also automating 150+ actions for each clinic brought savings in time, resources and costs A LEADING REITS IMPROVED APPLICATION PERFORMANCE & SCALABILITY BY MIGRATING TO AZURE A real estate investment trust (REIT), one of NA's largest publicly traded owners and operators of open-air, grocery-anchored shopping centers, and mixed-use assets. The company owns over 400 shopping centers & mixed-use assets comprising 70 million sq feet of gross leasable space primarily concentrated in the USA's top major metropolitan markets. The client's existing setup was a legacy system and was unable to meet the projected growth in the business & users. The system was using outdated protocols, presented many security risks. After a thorough assessment of the client’s infrastructure, the team designed an effective migration strategy that rehosted (lift-and-shift) most applications, with few carefully re-architected applications. SEAMLESS AND SUPERIOR CUSTOMER EXPERIENCE FOR A DIGITAL HEALTH CONSUMER Powered by its Next-Gen consumer digital health platform, the client enables users to access the best available care options available as per their employers’ insurance cover. The HIPAA-compliant platform encourages consumers to take control of their health. It gives consumers the support and tools they need to manage their health and well-being better. The client wanted to launch a new platform that provided a unified view on the web and mobile. Trigent set up a purpose-built QA ODC with domain and functional experts, aligned to the 4 service offerings (care, wellness, coach, and reward program) and with the unified platform. A LEADING CONSTRUCTION COMPANY ACHIEVES 90% TEST COVERAGE An industry-leading Project Information Management (PIM) software streamlines communication, manages files and simplifies construction administration. Their software is used by over 122,000 users in more than 1,200 firms across the world. Quality testing for a new version or feature release in the Project Management software requires testing across all permutations and combinations of the release with the 3rd party software. The client needed a solution that ensured the maximum test coverage while minimizing the time to market. Trigent drew up a detailed compatibility matrix for the different versions of the Software, the 3rd party products that are supported, its versions, and associated constraints or limitations was created. A LEGAL ISV ENHANCES CUSTOMER EXPERIENCE & SCALABILITY BY MIGRATING TO CLOUD An ISV, founded in 1929, provides a suite of products for legal/litigation support to more than 150,000 legal professionals across New York and New Jersey. They offer web-based software, mobile products, and legal directories to process servers, court services, staffing, and couriers. The customers use the client’s services to gain data-driven insights and relevant legal citations, precedents to build a comprehensive story of each case. The client wished to preempt the possibility of service downtime, inferior customer experience, reduce operational costs, and total cost of ownership. They used Trigent's expertise to its workloads and environment from datacenter to the public cloud. After a thorough assessment of the client’s infrastructure, the team designed an effective migration strategy that rehosted (lift-and-shift) most applications. NEXT-GEN FLEET MANAGEMENT APPLICATION The client provides innovative technology solutions for school bus tracking, safety, and optimization. The company wanted to build a comprehensive solution to ensure a safe, efficient, and convenient bus-riding experience for stakeholders - school administrators, bus drivers, students, & parents. Also, improve management and operational efficiency for fleet managers, dispatchers, call center operators, and routing admins. Trigent built a cloud-based web/mobile unified technology solution that helped the client's business to grow from 2 to 15 districts, negated cellular data usage costs, and cemented its leadership position in the fleet management sector. 360 DEGREE TESTING FOR SAAS-BASED TRUCKING INTELLIGENCE COMPANY This digitally transformed cloud-based trucking intelligence company provides solutions to help fleets improve safety and compliance while reducing costs. The platform is used by 2000+ truckload, LTL, private, and energy service fleets in the U.S & Canada, including several Fortune 500 companies. To match the clients’ specific product testing requirements, Trigent developed a purpose-built test lab environment. Trigent provided end-to-end testing solutions ranging from Installation Testing, Functional Testing, Regression Testing, Disaster Recovery, and Database testing on an ongoing basis. GENETICS INFORMATION COMPANY IMPROVES PRODUCT QUALITY THROUGH QA SERVICES The client is a leading medical genetics information company, with revenues of over $200m, with a mission to bring genetic information into routine medical practice to improve the quality of healthcare. As the business grew, they put added emphasis on customer experience, and this required the applications to work at optimum levels without interruptions during business hours. Trigent’s QA & Testing Center of Excellence suggested comprehensive testing of the application with multiple validation checkpoints to ensure stable and reliable functionality. Trigent identified the workflow of all the applications and built a DevOps strategy. EDTECH COMPANY IMPROVED CSAT SCORE TO 85% WITH PERSONA-BASED TESTING The client is one of the fast-growing EdTech companies that provide cloud-based web filtering and parental control applications that work across schools and homes. They currently provide safety for over 10 million students in more than 15,000 schools, monitoring 5 billion + online activities. Their next-gen flagship product uses AI to process student activities across emails, searches, social media activity, and apps. They needed a QA & Testing partner who had an in-depth understanding of the education sector. Trigent’s innovative solution required the team to do research and study the behavioral patterns of a K-12 student. A LEADING INSURANCE COMPANY ACHIEVES 70% REDUCTION IN TEST EXECUTION TIME WITH TEST AUTOMATION The client is a leading provider of SaaS platform for insurance procurement and management. The client had an aggressive timeline to release new functionalities and support new carriers. Trigent built a test automation strategy and the team focused on improving the test coverage through effective data selection mechanisms and combinatorial optimization. TEST AUTOMATION FOR A LEADING BENEFIT ADMINISTRATION & INSURANCE AGENCY The client is a leading benefits administration and general insurance agency that offers a diverse portfolio of consumer-driven health plans, compliance services, group benefits to employers of all sizes. The system underwent numerous customizations at a fast pace. To guarantee a great customer experience, the system had to be comprehensively tested for every change and required thorough regression testing. Trigent’s team strategized a test automation approach. Automated regression tests were done after each build, reducing test cycle time from a few days to a few hours. DIGITAL TRANSFORMATION FOR A ASSET-BASED THIRD-PARTY LOGISTICS PROVIDER (3PL) A 20+-year-old asset-based third-party logistics provider (3PL) providing both brokerage & freight management and asset-based services of dry van, refrigerated, and dedicated/private fleets. The client had procured several off-the-shelf systems to run their business, which contained large volumes of transactional data, and operational reports. Organizationally, without having a single unified view of business, the client did not have an insight into their operations and was unable to transform their business. Trigent suggested a scalable, comprehensive, and robust business intelligence solution, which eliminated the data silos, and the client had a 360-degree view of their business. INTELLIGENCE ENGINE FOR AN INVESTMENT CONSULTING FIRM The client is one of the largest independent, full-service investment consulting firms servicing 300+ retainer relationships, representing assets of $1.5 trillion with approximately $65 billion in alternative assets. They relied on a legacy portal, which took more lead time to design customized investment portfolios. Manual data entry led to errors, and lack of data integrity, data integration processes were long-winded — all these resulting in poor customer experience and regulatory non-compliance. Trigent developed a user-friendly, intelligent portal that enabled customers to find the investment manager of choice. Manual tasks and workflows were automated, reducing errors, the time to build customized investment portfolios, and improving regulatory compliance. A SAAS-BASED HEALTHCARE COMMUNICATION PLATFORM A healthcare IT services company with cloud-based software products that help health organizations and individual patients to communicate, collaborate, and facilitate remote consultation. The existing system had challenges with data integration, patient privacy and security, and patient data management. The system could not capture or interpret data, which led to medical errors, reduced quality of patient experience and care. Trigent developed a state-of-the-art HIPAA & HL7 compliant, integrated patient SaaS-based communication platform. INFRASTRUCTURE ASSESSMENT FOR INTERNATIONAL NGO The client is an international, non-governmental organization focused on human rights, and law enforcement. The global organization works to combat sex trafficking, child sexual assault, cybersex trafficking, forced labor, slavery, and addresses the citizenship rights of minorities. The client relies on its complex computing and network infrastructure to store, access, and secure highly confidential data. They wanted to identify ways and methods to improve existing performance, reliability, and security across its platforms and services. Trigent followed a systemic process to review the entire infrastructure to provide assessment and recommendations on technology projects, upgrades, and modernization. FORTUNE 100 VEHICLE MANUFACTURER BENEFITS FROM CLOUD This American holding company is a leading manufacturer of commercial trucks, buses, defense vehicles, and engines that shares an ongoing 16+ years’ relationship with Trigent. For a new requirement, Trigent devised a novel method to rapidly analyze issues, and try out 'what if' scenarios to resolve the problems in their mission-critical enterprise software. The mirror configuration test system (TriCon) deployed in an AWS Virtual Private Cloud (VPC) identifies and helps resolve issues, without affecting the client's official deployment and production systems. INCREASED SALES EFFICIENCY FOR THE WORLD’S LARGEST BREWER The no:1 brewer in Europe and one of the largest by volume in the world is backed by a large sales force responsible for bringing in the revenue and growing the business across the globe. The geographically dispersed sales team needed a single integrated workspace that can be accessed from desktop and mobile apps. Trigent built Office 365 based platform with a simple UI, easy navigation, and secure environment. The portal has since become integral to the sales function and on a broader level to the business owners, providing them with a dashboard view of sales performance. A SURGE IN CUSTOMERS FOR INSURANCE COMPANY Established in 1974, this insurance and financial multinational provides comprehensive insurance solutions across diverse markets in 49 states in the US. The organization was unable to meet its business growth plans even though they offered economical products and user-friendly services. Trigent’s domain consultants suggested building a mobile-enabled extranet site that provides end-users with all their product and services information. The self-service feature and FAQs, along with real-time views of requests, decreased the number of follow up queries, resulting in increased customer satisfaction. Presence on the Apple and Google Play store facilitated quick user adoption expanding the number of prospects. USER EXPERIENCE VALIDATION FOR FORTUNE 50 COMPANY The customer is one of the oldest multinationals, owning over 400 brands in 190 countries, conceptualized a country-wide brand-building initiative that would run on mobile devices. Keeping in tune with the large scale branding initiative’s tight deadlines, Trigent consulted, implemented, and tested a user-friendly mobile application. The app, loaded with promotional videos and social content, incentivizes and rewards viewers instantaneously. The defect-free application was optimized for the best user experience, and performance. CLOUD-BASED CONSTRUCTION MANAGEMENT APPLICATION A NY-based company provides a complete range of architectural services to global customers. They wanted a comprehensive design-through occupancy project management solution to help customers to manage project information and to collaborate seamlessly with their consultants, contractors, and suppliers. Trigent conceptualized, architected, and developed a highly intuitive, scalable, and interactive, web-enabled project management platform. This has helped to reduce transactional lead time, project maintenance, and operational costs, and is a one-stop solution for design-to-construction projects. UNIFIED PLATFORM FOR UNDERTONE Undertone, a division of Perion Network Ltd. provides cutting-edge technology solutions for the world’s leading brands. As a leader in cross-platform synchronized digital branding for the world’s most prominent brands, Undertone needed to ensure exemplary services to partners and customers. Trigent suggested an integrated portal to enhance internal communication and collaboration to help teams across geographies. WORKFLOW AUTOMATION FOR GLOBAL TRADING CO. The client is a global trading company spread across 63 countries with 120 offices, focused on domestic trading, import/export, and overseas trading of various products. Their operations were impaired by information silos and a large volume of unstructured manual data. The cost of managing the non-electronic data and the time involved in operational activities resulted in escalating costs, lower productivity, and wasted person-hours. Trigent automated the workflows, paper-based forms for regulatory requirements were built using Nintex forms in SharePoint Online. The well-designed workflow reduced manual work, increasing operational efficiency, and cost savings by 50%. INTEGRATED SCHOOL SAFETY SOLUTION This leader in integrated school safety technologies is trusted to protect over 23,000 K-12 schools nationwide. Their visitor management software is updated 24/7, with national records of registered sex offenders. A simple lapse in updating of records would result in inaccurate management of visitor records by trusted schools and partner institutions and potentially jeopardize the safety of students, faculty, and staff. Trigent’s experienced engineers with in-depth knowledge of the education segment advised an automated data retrieval and management process. Trigent developed a SaaS solution for High Scalability and Performance. . SHAREPOINT UNITES LAW FIRM The second-largest group of healthcare attorneys in the U.S. The client is viewed as a dynamic, forward-thinking law firm by its clientele ranging from large publicly traded entities to early-stage startups. This law firm’s strength lies in its counsel’s ability to deliver on-target results to meet the needs of today’s healthcare laws and regulations. To manage customer queries, the attorneys rely on their existing applications to learn, share, and collaborate. However, the legacy system with its complex workflow was a bottleneck hindering knowledge sharing. Trigent’s SharePoint experts developed a slick portal, with attractive branding, enhanced security, and easy search options. show all + REVIEWS 4.8 4.760417 48 reviews Submit Review Sort by Relevance Relevance Most Recent Rating: high to low Rating: low to high Relevance Project Cost $10,000 to $49,999 (11) $200,000 to $999,999 (11) Confidential (11) $50,000 to $199,999 (10) $1,000,000 - $9,999,999 (3) $10,000,000+ (1) Less than $10,000 (1) Project Cost Service Provided Custom Software Development (24) Application Testing (12) Development (5) Mobile App Development (4) Web Development (4) Service Provided Managed IT Services (2) Application Management & Support (1) Cloud Consulting (1) (2) Review type Phone Interview (44) Online Review (4) Review type Apply Clear all Development Custom Software Development Application Testing Jun 24, 2021 THE PROJECT SOFTWARE DEV & API INTEGRATIONS FOR LOGISTICS COMPANY “Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions.” Development Custom Software Development Application Testing Confidential Jan. 2017 - Ongoing see more 5.0 5.000000 Quality: 4.5 Schedule: 5.0 Cost: 4.0 Willing to refer: 5.0 The Project Confidential Jan. 2017 - Ongoing Project summary: Trigent Software integrates carrier APIs into a web-based logistics platform so that end users can leverage third-party services. They’re responsible for maintenance, upkeep, and enhancement. The Reviewer 10,000+ Employees Sunnyvale, California Greg Kilgour Carrier Integrations Manager, Trimble Inc. Verified THE REVIEW “Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions.” JUN 24, 2021 5.0 5.000000 Quality: 4.5 Schedule: 5.0 Cost: 4.0 Willing to refer: 5.0 The Review Feedback summary: While tasks may face pauses beyond their control, Trigent Software has performed so well that the internal team wants to expand its resources. They’ve also proven themselves in their field and can make key development decisions independently when needed. They do best when given creative freedom. THE REVIEWER Carrier Integrations Manager, Trimble Inc. Greg Kilgour IT Services 10,000+ Employees Sunnyvale, California Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I work in the transportation and logistics software division at Trimble Inc. My specific position is the carrier integration manager. This means I manage the team that handles carrier web services and integrations, connecting our easy-to-use platform to external carrier APIs that allow our customers to take advantage of those connections. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? Trigent Software is the driving force behind the team that maintains our carrier API enhancements. They’re responsible for building out new carrier connections. SOLUTION What was the scope of their involvement? My team works with Trigent Software to integrate carrier APIs to work within our platform. If the carrier has a new product available, we integrate it with our web services so that our customers can take advantage of it. This work includes maintenance, upkeep, and enhancement. What is the team composition? My team consists of a lead, two developers, and a QA specialist. The plan is to get the QA specialist to take on automation work at some point, and we’re also trying to grow the team. How did you come to work with Trigent Software? We’d already established a relationship with Trigent Software before I came on board, so I was introduced to them when I took over the team 14 months ago. What is the status of this engagement? This was before my time, but I believe we started working with them around January 2017, and the engagement is still ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? I’ve expanded the team to bring on some of their resources because I’ve been pleasantly happy with the work that they’ve done, the way they’ve operated, and the communications they’ve provided. At a high-level look, their results are plentiful, and everyone is happy with them. In terms of project time to completion data, we don’t really have a structure that allows us to pull that information. We can be put on hold for weeks at a time, which is not necessarily something that we have control over. Since we can’t rectify that, it doesn’t seem justifiable to take that into account when looking at Trigent Software’s performance. How did Trigent Software perform from a project management standpoint? We work off of a Kanban board in Jira, shifting our projects around as time allows. They’re also not afraid to ask questions or provide their own input. If I need to rely on them to make some of the tougher decisions around development when I’m not available, I have full confidence that they know what to do. What did you find most impressive about them? It’s the quality of work. I hear stories about other challenging contractors that my company work has worked with, and I haven’t had to deal with those issues with Trigent Software. In fact, I feel confident that I’ll never have to deal with some of those problems because of how Trigent Software handles our workload. They split up the teams on their own so that their developers can focus on the work that we need. There are no extra frills. Are there any areas they could improve? No, overall, everything has been going great, and the communication is awesome. I’ve even had managers from their team check in to see how things are going, which is always nice. That’s not something I see often with our other contractors. Do you have any advice for potential customers? As long as you maintain that fluid two-way relationship with the team lead or the developers, you’ll get the best results. Allow them to express their thoughts on the situation. Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions. Of course, the team can take direction very well, but they’ll do better when you let them run with their creative thoughts. They might want to try something that you won’t necessarily agree with, but I’d suggest going with it if you have the time. Either they’re going to learn something to better themselves, which will help you down the road, or they’ll end up teaching you something that you didn’t know. 5.0 Overall Score 5.0 Scheduling ON TIME / DEADLINES I’m confident in their work, and they give pretty accurate timelines. 4.0 Cost VALUE / WITHIN ESTIMATES 4.5 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Application Testing Apr 5, 2021 THE PROJECT APPLICATION TESTING FOR HEALTHCARE COMPANY “They foster a professional and friendly environment.” Application Testing $50,000 to $199,999 Jan. 2018 - Ongoing see more 5.0 5.000000 Quality: 5.0 Schedule: 4.0 Cost: 4.0 Willing to refer: 5.0 The Project $50,000 to $199,999 Jan. 2018- Ongoing Project summary: Trigent Software provides manual software testing for a healthcare company. The team tests iOS and Android apps and run as many as 2,000 test cases if needed. The Reviewer 1,001-5,000 Employees Washington, DC Cyrus Patel Lead QA Engineer, Rally Health Verified THE REVIEW “They foster a professional and friendly environment.” APR 5, 2021 5.0 5.000000 Quality: 5.0 Schedule: 4.0 Cost: 4.0 Willing to refer: 5.0 The Review Feedback summary: Trigent Software’s work meets their client’s needs. While they took a bit of time to ramp up and become self-sufficient, the team is now able to execute their assigned tasks without a lot of hand-holding. Trigent Software offers a well-trained team that gets the job done well. THE REVIEWER Lead QA Engineer, Rally Health Cyrus Patel Healthcare 1,001-5,000 Employees Washington, DC Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the lead QA engineer at Rally Health, a healthcare company. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We were working with an offshore company and had issues with tasks not being completed on time. There were a lot of miscommunications and we needed a new provider. SOLUTION What was the scope of their involvement? Trigent Software provides manual application testing of mobile iOS and Android apps. It’s for 10–15 different devices. They help us to run around 1,000–2,000 test cases when needed. What is the team composition? I had a main point of contact but I communicated with a lot of the team. There are around 10 resources. If I need another resource, I can get them. How did you come to work with Trigent Software? We were one of the first companies who worked with them. Now, they are a huge organization. My manager suggested them. How much have you invested with them? We’ve spent $50,000–$199,999. What is the status of this engagement? We started working together in January 2018, and our work is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? As they got ramped up, it became a smooth process for any new person coming in. They took full responsibility and made sure that person was ramped up. That was really good. We had less time spent onboarding. Once someone is on the call, we know they’re trained. How did Trigent Software perform from a project management standpoint? At the start, it took time for them to ramp up but once they were in a flow, nothing stopped them from excelling and learning new things. There was a time we had to be on top of things and had to have calls regularly. Once the process was in place, we didn’t have to spend much time explaining what needs to be done. Emails and calls were sufficient. They execute the tasks every day. They’re very accustomed to everything now. On a scale of 1–10 for project management, I’d give them an eight. We use Jira for project management. What did you find most impressive about them? It’s easy to work with them. They foster a professional and friendly environment. Are there any areas they could improve? They could improve on consistency in some cases. Do you have any advice for potential customers? I recommend people who are self-starters and want to grow in the field of QA. They give a lot of opportunities. Trigent is a good vendor for people first entering the software world. 5.0 Overall Score 4.0 Scheduling ON TIME / DEADLINES 4.0 Cost VALUE / WITHIN ESTIMATES 5.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Application Testing Feb 18, 2021 THE PROJECT AUTOMATED APPLICATION TESTING FOR INSURANCE PLATFORM “The speed at which they’re able to understand the product is impressive.” Application Testing $50,000 to $199,999 Oct. 2020 - Ongoing see more 5.0 5.000000 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $50,000 to $199,999 Oct. 2020 - Ongoing Project summary: Trigent Software is building automated tests for software company’s new UI. The team is using Cypress and Java. The Reviewer 11-50 Employees San Francisco, California VP of Engineering, Insurance Software Company Verified THE REVIEW “The speed at which they’re able to understand the product is impressive.” FEB 18, 2021 5.0 5.000000 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Trigent Software delivers everything that’s asked of them each sprint. The team is excellent at getting up to speed with new technologies. They’re an organized team that gets the job done. THE REVIEWER VP of Engineering, Insurance Software Company Software 11-50 Employees San Francisco, California Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the VP of engineering at a company that builds infrastructure software for insurance companies. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We needed help with testing. SOLUTION What was the scope of their involvement? They’re building automated tests for our new web-based UI. They’re using Java and Cypress. What is the team composition? We have three people working on the project full time. We also have a part time project manager. How did you come to work with Trigent Software? One of the engineers at our company worked with Trigent in a previous role. How much have you invested with them? We spend $18,000 per month. What is the status of this engagement? We started working together in October 2020, and our work is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? They’ve been doing very well and accomplishing all the tasks that we asked them to do every sprint. It’s a complicated product for new people to understand, but they’ve done a great job of getting up to speed. We’re quite happy with the work that they do. How did Trigent Software perform from a project management standpoint? As far as I’m aware, they’ve been doing quite well. What did you find most impressive about them? The speed at which they’re able to understand the product is impressive. Are there any areas they could improve? No, nothing comes to mind. Do you have any advice for potential customers? It pays to have a part time project manager on their side to coordinate directly with the project manager on your side. It takes a fair amount hand holding to work with an offshore team, especially with the different time zones. 5.0 Overall Score 5.0 Scheduling ON TIME / DEADLINES 5.0 Cost VALUE / WITHIN ESTIMATES 5.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Custom Software Development Mobile App Development Jan 14, 2021 THE PROJECT CUSTOM SOFTWARE & MOBILE APP DEV FOR ROAD SAFETY COMPANY "Trigent’s work was a success." Custom Software Development Mobile App Development $50,000 to $199,999 June 2019 - Dec. 2020 see more 4.0 4.000000 Quality: 4.0 Schedule: 3.5 Cost: 3.5 Willing to refer: 5.0 The Project $50,000 to $199,999 June 2019 - Dec. 2020 Project summary: A highway line painting company hired Trigent to provide development services. The team initially built custom scheduling software, before converting the concept into a mobile app for iOS and Android as well. The Reviewer 201-500 Employees Rockland, Massachusetts Kathy DeLong President, HI-Way Safety Systems, Inc. Verified THE REVIEW "Trigent’s work was a success." JAN 14, 2021 4.0 4.000000 Quality: 4.0 Schedule: 3.5 Cost: 3.5 Willing to refer: 5.0 The Review Feedback summary: Overall, internal stakeholders are pleased with Trigent, who satisfied their expectations for the project. The team was prompt in solving issues, understood the vision for the final product, and produced high-quality deliverables. THE REVIEWER President, HI-Way Safety Systems, Inc. Kathy DeLong Arts, Entertainment & Music 201-500 Employees Rockland, Massachusetts Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the president of HI-Way Safety Systems, Inc. We’re a line painting company working all over New England. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We needed to develop online services for our staff and crew. SOLUTION What was the scope of their involvement? We had Trigent create an online scheduling software that allows us to schedule when we’re in the office or on the road working. From that, it developed into a mobile app, which Trigetn also designed. It’s compatible with both iOS and Android. What is the team composition? There were about 10 people working on the project. We had a project manager, who was our main point person. How did you come to work with Trigent Software? We’d done research on several different companies online, and we found Trigent has an office here in Massachusetts, which is ultimately why we decided to work together. How much have you invested with them? We probably spent just under $200,000. What is the status of this engagement? The project took place from June 2019–December 2020. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? Trigent’s work was a success. We had a couple of ups and downs throughout the project, and it took longer than anticipated. Overall, we were satisfied with the quality. How did Trigent Software perform from a project management standpoint? Trigent was good. They responded promptly to any issues. We kept in touch mostly over email; they shared a Google Doc, but I never really got into using it. What did you find most impressive about them? Trigent understood what we were looking to do. Are there any areas they could improve? They could’ve estimated the timeframe a little better. 4.0 Overall Score 3.5 Scheduling ON TIME / DEADLINES 3.5 Cost VALUE / WITHIN ESTIMATES 4.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Application Testing Jan 4, 2021 THE PROJECT APPLICATION TESTING FOR TRUCK MANUFACTURER "I’m most impressed by their unbelievable understanding of our complex requirements." Application Testing $1,000,000 - $9,999,999 Jan. 2020 - Ongoing see more 5.0 5.000000 Quality: 5.0 Schedule: 4.0 Cost: 5.0 Willing to refer: 5.0 The Project $1,000,000 - $9,999,999 Jan. 2020 - Ongoing Project summary: A truck manufacturer engages Trigent Software for application testing services. They built a QA solution that reviews order requirements, produces material bills, and ensures compatibility with manufacturing. The Reviewer 10,000+ Employees Lisle, Illinois Jim Pirie Chief Engineer, Navistar International Verified THE REVIEW "I’m most impressed by their unbelievable understanding of our complex requirements." JAN 4, 2021 5.0 5.000000 Quality: 5.0 Schedule: 4.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Trigent Software efficiently executed several upgrades that established numerous additional functionalities without generating product errors. By following a rigorous testing process, they ensure high-quality releases. The team adapted to internal processes, leading to a successful partnership. THE REVIEWER Chief Engineer, Navistar International Jim Pirie Automotive 10,000+ Employees Lisle, Illinois Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m in specifications management for Navistar International, which is a major truck manufacturer in the US with business around the world. My group monitors and controls design releases from engineering to manufacturing. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? There are billions of available feature combinations when ordering a truck. Given the numerous compatibilities and incompatibilities, it’s a complex process. Trigent offered us an engine that would allow us to release what we call “mass customization”. In other words, we’d have the ability to release combinations in advance of customer orders to confirm the compatibility of one with another. SOLUTION What was the scope of their involvement? My department is a handshake between manufacturing and engineering. We look at how we can make systems be more user-friendly and efficient, which Trigent helps us to accomplish. Trigent built software that we specifically use for “coding” — a complex system of truck ordering that allows customers to customize vehicles at the time of order. Their team built an engine that allows us to evaluate releases and to quickly convert orders into bills of material for all the combinations. It evaluates orders for incompatibilities, ensuring that we don’t send orders that our manufacturing team can’t build. As the platform continues to expand, their work is perpetual. We do 2–4 upgrades per year, creating new content and functionalities. After we write requirements for the software, Trigent develops them. We then review the functionalities together before putting them into production. We’re working on a new project with Trigent to expand the coding engine for our sales department. What is the team composition? We meet weekly with 12–20 people from Trigent depending on the project. On an ongoing basis, about 15–20 people from Trigent directly engage with us. There are more working behind the scenes, however. How did you come to work with Trigent Software? Our IT department sourced Trigent before my time because our company had an outdated and inefficient system. Our team likely sent an RFP to a bunch of companies and reviewed them all. How much have you invested with them? We spend $1 million—$1.5 million per year with them, including maintenance, efficiency upgrades, and special projects. Projects can range anywhere between $100,000–$1 million. What is the status of this engagement? This project began in 2020, and we have an ongoing partnership. My company began working with them 20 years ago. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? Our engagement’s primary success metric is the efficiency of upgrades. We assess how many new features Trigent releases in any revision and whether or not there are errors. We made a couple of patches in the last year for hundreds of changes in functionalities. Trigent’s great, so we didn’t find any problems. We sit down with them as a team and review what we want to do. By the time we receive any revisions, we’ve already reviewed and tested the new functionalities. When it’s time for release, we’re highly confident in its accuracy. Users seldom have a problem with our releases. An important quality is Trigent’s integration with us. When I pick up the phone to talk with them, it’s like I’m talking with my team. They come up with enhancement ideas that we haven’t considered because they know our business so well. I’ve dealt with a lot of big companies for other types of software and engines. It’s easy to do business with Trigent. How did Trigent Software perform from a project management standpoint? We work in sprints, which allows us to make changes to our requirements. By the time we finish a project, we receive what we need. We meet regularly but can also pick up the phone and call them at any time. We’re always talking about ad hoc matters. Trigent’s integrated with us. In terms of project management, it’s like working with a team in our own company. Their team’s integrated into our own processes, which makes them a part of us. Their business manager knows so much about our business that it’s hard for them to miss. Between the technical expertise of the coders and the systems, process, and business interface, we have a very successful relationship with Trigent. What did you find most impressive about them? I’m most impressed by their unbelievable understanding of our complex requirements. When ordering a truck, there are billions and billions of combinations available. Trigent understands that, which makes them extremely effective. Their ability to handle this complexity is phenomenal. We’ve had other companies look at the requirements of this system, and they told us they couldn’t do it. Trigent continues to do it quite successfully. Are there any areas they could improve? If I were to ask them to change and stand on their heads, they would. I don’t feel that there are any constraints between our companies. There isn’t a request that I wouldn’t feel free to share with them, and that they wouldn’t comply with. Do you have any advice for future clients of theirs? The key to our success is Trigent’s business manager. Integrate their company into yours as opposed to having a vendor-customer relationship. 5.0 Overall Score 4.0 Scheduling ON TIME / DEADLINES 5.0 Cost VALUE / WITHIN ESTIMATES 5.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Application Testing Dec 2, 2020 THE PROJECT QA & DEVELOPMENT RESOURCES FOR WEB SAFETY CO "I was impressed by their diligence and commitment to their work." Application Testing $200,000 to $999,999 Aug. 2019 - Nov. 2020 see more 4.0 4.000000 Quality: 4.0 Schedule: 4.0 Cost: 3.5 Willing to refer: 5.0 The Project $200,000 to $999,999 Aug. 2019 - Nov. 2020 Project summary: Trigent Software provided a few QA resources to test the functions of a product for a web safety company. They also dedicated development resources to support the creation of a VMS (vendor management system). The Reviewer 51-200 Employees San Jose, California Amar Patekar QA Director, Securly Verified THE REVIEW "I was impressed by their diligence and commitment to their work." DEC 2, 2020 4.0 4.000000 Quality: 4.0 Schedule: 4.0 Cost: 3.5 Willing to refer: 5.0 The Review Feedback summary: Trigent Software assigned several experienced QA analysts who efficiently performed their responsibilities, resulting in a successful partnership. The team followed an effective process to identify competent candidates for the engagement. Among other notable characteristics, they were fastidious. THE REVIEWER QA Director, Securly Amar Patekar IT Services 51-200 Employees San Jose, California Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m QA director for Securly. We’re a web safety company, offering solutions to schools and parents. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We wanted to hire qualified and scalable resources for testing purposes. SOLUTION What was the scope of their involvement? We started with a QA team of about two members of Trigent’s team who worked on a specific project. There wasn’t a technology aspect of their responsibilities; they worked on normal functions. Later, we hired more members of their team for a development project. During that project, they helped with the development of a VMS. What is the team composition? I worked with about three QA analysts and 3–4 people worked on the development project. How did you come to work with Trigent Software? We reviewed 3–4 vendors that came through references. We compared their processes, technologies, and services. We also assessed each vendor’s scalability, and Trigent was flexible. Cost was another factor that influenced our decision. How much have you invested with them? We’ve invested around $494,000 in their services. What is the status of this engagement? We hired the initial QA team members in August 2019 and brought the developers on board in March. That project ended in November 2020. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? Their QA analysts executed the tasks that we handed them. We didn’t specifically measure their performance on tasks. However, we observed the way that they executed and followed tasks. Their team completed their tasks in reasonable timeframes. We would like to hire the QA teammates who worked with us from Trigent. How did Trigent Software perform from a project management standpoint? There wasn’t much management required. However, their selection process was great. Trigent always gave us qualified candidates. What did you find most impressive about them? I was impressed by their diligence and commitment to their work. Their team completed their assigned work within the timeframe given to them. I didn’t see them slacking. Are there any areas they could improve? I would’ve liked to have had a more technical member of Trigent’s team to have analyzed our infrastructure and then led a consultation call during which they gave us ideas for improvements. Do you have any advice for potential customers? For QA, I would definitely recommend them. Their knowledge and recruitment process are better than those of other vendors. Overall, their experience, management, and hiring are great. 4.0 Overall Score 4.0 Scheduling ON TIME / DEADLINES 3.5 Cost VALUE / WITHIN ESTIMATES 4.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Application Testing Nov 20, 2020 THE PROJECT QA & APPLICATION TESTING FOR MANAGEMENT TECH PROVIDER "Their ability to take charge and make decisions is impressive." Application Testing $200,000 to $999,999 Oct. 2014 - Ongoing see more 4.5 4.500000 Quality: 4.5 Schedule: 4.5 Cost: 4.5 Willing to refer: 4.5 The Project $200,000 to $999,999 Oct. 2014 - Ongoing Project summary: Trigent Software is providing QA support, specifically handling manual and automated testing. They've worked on an app rearchitecting project. The Reviewer 51-200 Employees Houston, Texas Senior Director of QA, Management Tech Business Verified THE REVIEW "Their ability to take charge and make decisions is impressive." NOV 20, 2020 4.5 4.500000 Quality: 4.5 Schedule: 4.5 Cost: 4.5 Willing to refer: 4.5 The Review Feedback summary: Even though Trigent Software's team works remotely and in a different timezone, they are readily available when needed. Not only do they possess strong decision-making and leadership skills, but they are also adaptable and committed to the advancement of the business. THE REVIEWER Senior Director of QA, Management Tech Business IT Services 51-200 Employees Houston, Texas Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. We’re a leading provider of integrated security systems. We provide visitor management, volunteer applications, and emergency management services, and the bulk of our clients are K-12 schools. I manage the QA team in the company. We’re responsible for testing apps before sending them out to clients. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We needed resources to make sure that we delivered with quality and speed. SOLUTION What was the scope of their involvement? Trigent Software is providing manual and automated testing. We first worked with them when we were rearchitecting our app. What is the team composition? We have 11 resources from Trigent Software in India, and we plan to expand the team. How did you come to work with Trigent Software? Our SVP of operations had worked with them in the past, and we started off with two resources. We looked at 2–3 providers in total. How much have you invested with them? The cost so far is close to $1 million. What is the status of this engagement? We started working with Trigent in October or November 2014, and our engagement is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? We track KPIs for Trigent Software’s team based on accountability, dependability, skillset, punctuality, creativity, ability to deliver on their own, ability to build a scalable process, and ability to listen and leverage data to make decisions. How did Trigent Software perform from a project management standpoint? We have a test manager in India that works with them directly. He makes sure that there are no ambiguities or roadblocks and passes information to me. I go to India almost every year to meet with the team and pass them our values and objectives. We’ve made Trigent part of our family, so to speak, and we’ve lost only 1–2 members over the years. With the pandemic, everyone’s working online, and their team is always accessible. We’re using Microsoft Teams, and we have sprint demos and retrospectives with everyone on our side and theirs. We’re using Azure DevOps as a development repository. We post findings and different information on it. What did you find most impressive about them? Their ability to take charge and make decisions is impressive. They also embrace continuous improvement. As we’ve grown as a company, we’ve come up with new processes and ideologies. We’ve gone from a mom and pop shop to having over 100 employees in the US. Every time I come up with a new process, Trigent Software embraces it. They listen generously and put the team first. Are there any areas they could improve? We had an assessment for 2020 last week, and one of the things I brought up was that they could build a scalable process and be proactive. Do you have any advice for future clients of theirs? Trigent Software is a great company to work with, and they deliver, but there needs to be two-way communication. The client can’t just sign a contract with them and expect miracles. 4.5 Overall Score 4.5 Scheduling ON TIME / DEADLINES 4.5 Cost VALUE / WITHIN ESTIMATES We’ve been able to renegotiate our contract recently and get some discounts. 4.5 Quality SERVICE & DELIVERABLES 4.5 NPS WILLING TO REFER Application Testing Nov 10, 2020 THE PROJECT REGRESSION TESTING FOR PROJECT IMPLEMENTATION SOFTWARE CO "I’m impressed by Trigent’s commitment. Their turnover rate’s low." Application Testing Confidential Jan. 2016 - Ongoing see more 5.0 5.000000 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project Confidential Jan. 2016 - Ongoing Project summary: A software company engaged Trigent Software to supplement resources and expedite testing. They dedicate functional regression and automation talent to manually and automatically test Windows-based software. The Reviewer 201-500 Employees Manchester, New Hampshire Tammy Tenney VP of Software Delivery, Newforma Inc. Verified THE REVIEW "I’m impressed by Trigent’s commitment. Their turnover rate’s low." NOV 10, 2020 5.0 5.000000 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Trigent Software effectively facilitates the release of several software updates each year. The team consistently satisfies engagement objectives, which results in a long-term partnership. Their dedication and willingness to exceed expectations to meet targets ensure productive collaboration. THE REVIEWER VP of Software Delivery, Newforma Inc. Tammy Tenney Software 201-500 Employees Manchester, New Hampshire Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the VP of Software Delivery for Newforma Inc. We specialize in AEC Project Implementation Management software for the architecture, construction, and engineering industry. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We needed to improve regression testing for releases of our enterprise software. We had 10 quality engineers on the team, and there was a lot of feature work that needed to be researched, developed, and investigated. I needed onsite expertise so that our team wouldn’t spend almost a quarter of the time doing regression testing. SOLUTION What was the scope of their involvement? Two different teams from Trigent support us. A functional regression test team manually tests our Windows-based client-server software. Their team uses TestRail and a defect tracking system. They also utilize Jira and Confluence, 2 Atlassian applications for issue tracking and document control management. Their automation engineer test team uses SoapUI and Postman but also implement and execute the GUI with TestComplete automation framework. Both teams work with Microsoft technologies. What is the team composition? We average around seven people on the team. I work with a test manager, a QA lead, four functional quality engineers, and two automation engineers. How did you come to work with Trigent Software? I previously worked with Trigent on a similar project while at a different company. They did an excellent job of following written test cases. Their team was also creative. They had technical expertise and automated functional test cases as needed. As a result, Trigent was the first team that I considered to tackle this challenge. What is the status of this engagement? We started working with Trigent around January 2016, and it’s an ongoing relationship. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? We manage 6 releases over the course of a year. The fact that we still heavily rely on them after five years is a success metric. If their team didn’t accomplish what we needed them to accomplish, we wouldn’t keep them on board. How did Trigent Software perform from a project management standpoint? They’re an integral part of my team. I send the project manager and the QA lead our release plans, and they organize test cases to fit our timeframe with our QA manager. If there’s a risk that they won’t hit a milestone, their team will put in the effort to ensure that we hit it. They’re willing to work around their personal schedules to meet their commitments. What did you find most impressive about them? I’m impressed by Trigent’s commitment. Their turnover rate’s low. Out of the seven people who work on our account, I’ve worked with the same 4–5 people over the past four years. I’ve worked with the same test manager, QA lead, and a couple of engineers. Are there any areas they could improve? Communication’s always an important factor, especially with an offshore team. We easily communicate with the test manager who speaks English well. The rest of their team’s a little quieter, which is fine. However, communication’s one of the biggest challenges when working with any offshore team. Do you have any advice for potential customers? We onboarded Trigent’s test manager and QA lead in person. They then brought that information back to their team. That’s critical for any offshore collaboration. It’s also important to keep communication lines open to ensure everyone’s on the same page. 5.0 Overall Score 5.0 Scheduling ON TIME / DEADLINES 5.0 Cost VALUE / WITHIN ESTIMATES 5.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Application Testing Application Management & Support Nov 9, 2020 THE PROJECT SALESFORCE TESTING & UAT CONTENT FOR SOCIAL JUSTICE ORG “They’ve been able to craft this rather complicated build and ultimately provide value.” Application Testing Application Management & Support $50,000 to $199,999 May 2020 - Ongoing see more 4.5 4.500000 Quality: 4.5 Schedule: 4.0 Cost: 5.0 Willing to refer: 5.0 The Project $50,000 to $199,999 May 2020 - Ongoing Project summary: Trigent Software provides testing and analyst resources to support a Salesforce build. Their main role is writing and executing QA tests. They also create content for user acceptance training (UAT) and testing. The Reviewer 501-1,000 Employees Washington, DC Salesforce Product Owner, Social Justice Organization Verified THE REVIEW “They’ve been able to craft this rather complicated build and ultimately provide value.” NOV 9, 2020 4.5 4.500000 Quality: 4.5 Schedule: 4.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Trigent Software’s involvement has allowed the internal team to focus on business engagement and ultimately deliver a better product. Trigent’s knowledgeable analysts learned quickly and have subsequently delivered on a highly complex build. Forthcoming and accommodating, the team communicates well. THE REVIEWER Salesforce Product Owner, Social Justice Organization Nonprofit 501-1,000 Employees Washington, DC Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the Salesforce product owner for a global anti-human trafficking organization. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We have a very large implementation going on right now. We’re designing our Salesforce instance from scratch. This has been a two-year project. We’ll have about 1,000 users on the platform. The business challenge we had was that we needed businesses analysts and particularly testing resources on the project that would be temporary, for 9–12 months. We needed those resources quickly because we realized we were not going to expand our full-time positions to accommodate our need. SOLUTION What was the scope of their involvement? Trigent Software has become a very integral part of our Salesforce build team. Their primary function is QA, so they've written the majority of the tests for our Salesforce build and executed them as well. They participate in our sprints, write the testing scenarios, execute those testing scenarios, and send things back to development if they weren't completed correctly. About 80% of their time, they do QA. In some instances, that involves regression testing of certain things. They are also performing a secondary role, which is training and UAT (user acceptance testing) help. Our staff members are the ones ultimately delivering training and helping execute through user acceptance of the platform; however, Trigent has helped us create the content for those, including training documentation and scenarios for users to execute. They’ve created 70–80% of that content, and then our team is able to put the final polish on it. That just saves us a bunch of time. What is the team composition? We work with two full-time QA team members, and then there is a project manager who gives us a couple of hours each week. How did you come to work with Trigent Software? We have a longstanding relationship of 3–4 years with Trigent. We’ve worked with them in a lot of different areas across our organization. Their Salesforce team is pretty knowledgeable, so we’ve returned to them again and again for different things, such as building a few pieces of our products in the past. This is the first time we’ve them in this staff augmentation capacity. We’ll most likely do it again in the future, because it’s been pretty successful. How much have you invested with them? It’s about an $80,000 engagement. What is the status of this engagement? We began working with them at the end of May 2020, and they will continue on the project until go-live, which will be around February 2020. It’ll be about a ten-month engagement end-to-end, and, depending on how much work we have to do, we may continue beyond that. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? The primary benefit has been that full-time, HQ-based staff have been able to focus their attention on business readiness and engagement. They can spend a lot of time with our business partners and help them translate their needs into requirements, instead of spending their time on QA. I would say that my team got about 50% of their time back to reinvest in more thorough business engagement. Had we not done this, our internal team would’ve had to fulfill the role that Trigent is fulfilling. We’ve been able to put our staff on more intentional, nuanced work to prepare our business for the changes, and I think our project will be much more successful. Without Trigent’s support, we would’ve moved a lot slower, or we wouldn’t have spent time with our business partner. We were also able to run UAT sessions simultaneous with build. That’s a little unusual; a lot of times, you build the product and then do formal UAT at the end. We were able to double up and run a more formal UAT along with our build so that we caught problems earlier. We could do that because we had supplemental staff, so our analysts could run formal sessions more readily. Overall, these time savings allowed our team to deliver a better product and also engage with our business in a change management capacity that we would not have been able to do otherwise. How did Trigent Software perform from a project management standpoint? They’ve very communicative. They provide summaries each week of what’s going on. We meet with the two analysts every morning, and they’ve been very forthcoming as well as accommodating in their schedules. We use an internal agile management tool, and they leveraged that to work with us on our product delivery. The rest of the communication is via email or meeting. What did you find most impressive about them? Their analysts learned our product pretty quickly, and that was quite impressive because this is probably one of the most complex builds I’ve ever engaged on. Their analysts’ ability to comprehend without us giving an enormous amount of time to learn was great. We’d teach them a few things here and there as the project kicked off, but we didn’t actually sit them down and put them through any formal training to understand how our business works or how our product would work. Nonetheless, they were able to keep up with us. They’ve been able to craft this rather complicated build and ultimately provide value because they understand what’s going on. Are there any areas they could improve? In terms of project management, I don’t think our visibility into scheduling is very good. That has caused a few hiccups, such as not realizing people are out. To me, that was less about the analyst and probably more about their project management being more proactive in communicating holiday schedules and thinks like that. They were responsive when we complained about it. That was probably the only area where we had some hiccups. Any advice for potential customers? Just be really direct with communication and what you want. In the beginning, the team wanted us to be highly directive, which I think had to do with the nature of changing resources and cross-cultural relationships. Now that they’re incorporated in, they’re doing a better job of making their own judgment calls when they need to because we explicitly gave them freedom to do so. I’d recommend being super straightforward and very specific about what you want early on. As you work with resources, you’ll develop a more trusting relationship where they’ll feel they have more freedom to make judgments calls on your behalf. 4.5 Overall Score 4.0 Scheduling ON TIME / DEADLINES 5.0 Cost VALUE / WITHIN ESTIMATES 4.5 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER Cloud Consulting Custom Software Development Nov 5, 2020 THE PROJECT CLOUD MIGRATION SERVICES FOR GIVING SOFTWARE COMPANY "They do a good job of completing tasks within a two-week target." Cloud Consulting Custom Software Development $1,000,000 - $9,999,999 Dec. 2008 - Ongoing see more 5.0 5.000000 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $1,000,000 - $9,999,999 Dec. 2008 - Ongoing Project summary: Trigent Software built a custom multi-tenant solution that enables the business' clients to have their own application, database, or server. They also created a web version of an existing app. The Reviewer 11-50 Employees Cambridge, Massachusetts Warren Bailey CTO, PG Calc Verified THE REVIEW "They do a good job of completing tasks within a two-week target." NOV 5, 2020 5.0 5.000000 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Trigent Software delivers good quality work in a timely manner. They keep the internal team abreast of the project progress, and their communication has improved over time. They're a polite partner with a knack for grasping new technologies to meet the business' needs. THE REVIEWER CTO, PG Calc Warren Bailey Software 11-50 Employees Cambridge, Massachusetts Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the CTO of PG Calc. We do actuarial calculations for institutions that do planned-giving instruments. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Trigent Software? We needed help moving an application from desktop to the web. SOLUTION What was the scope of their involvement? For the first project, Trigent Software architected from the ground up in a multi-tenant solution. It allows us to have multiple tenants and instances. A client can be set up to have their own application, database, or server. We can also set multiple clients up on the same application or database. For another project, they rewrote another one of our products, migrating it to a web version. It’s a tool used with and in front of donors. It’s touch-interface and light on the communication side. What is the team composition? Initially, we worked with an architect and another person, neither of whom are with the company currently. We have two people that have been the main points of contact for both projects: a project manager and a technical lead. How did you come to work with Trigent Software? My colleague came across them in our search, and I had worked with them previously. It was a positive experience, so we reached out to them. How much have you invested with them? We’ve spent $2,275,000 roughly. For the past five years, we’ve had an annual spend of around $350,000, and it was approximately $175,000 per year prior to that. What is the status of this engagement? We began working together around December 2008, and our engagement is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? They do a good job of completing tasks within a two-week target. We are satisfied overall with the quality of their work. How did Trigent Software perform from a project management standpoint? We have weekly scheduled meetings and daily emails. Trigent Software provides updates on testing, as well as upcoming and completed tasks. The communication started out rough but is now great. We use SmartBear to exchange documents and Bear Bugzilla for tracking bugs. What did you find most impressive about them? They have shown excellent ability to learn new technologies throughout our quest to find solutions that meet the stringent regulations in our dealings with banks. Are there any areas they could improve? Communication with senior management has lessened, but it’s so efficient with the team that it’s not really a problem. Do you have any advice for potential customers? Due to their culture, they don’t like to give bad news or to say no. Ask them to tell you negatives sooner rather than later to give you time to work on it. 5.0 Overall Score 5.0 Scheduling ON TIME / DEADLINES 5.0 Cost VALUE / WITHIN ESTIMATES 5.0 Quality SERVICE & DELIVERABLES 5.0 NPS WILLING TO REFER * 1 * 2 * 3 * 4 * 5 * next * last VERIFICATION Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. Learn more GOLD VERIFIED Business Entity Business Entity Name Trigent Software Inc. Status Active Jurisdiction of Formation Massachusetts ID 043455459 Date of Formation February 12, 1999 Source Massachusetts Secretary of State Last Updated January 20, 2021 Payment & Legal Filings Bankruptcy No Tax Lien Filings 0 Judgement Filings 0 Collections Count 0 Source Experian Full Business Credit Report Last Updated January 20, 2021 Client Reviews VERIFIED CLIENT REVIEWS 48 OVERALL REVIEW RATING 4.8 Source Clutch LAST UPDATED June 24, 2021 * © 2021 Clutch * Terms of Service * Privacy * We updated our Terms of Service on August 9, 2021. 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