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WEATHERWATCH

Providence man claims pizza chain refused delivery to neighborhood over safety
concerns
by MOLLY LEVINE, NBC 10 NEWS
Tuesday, Apr 16th 2024
3
View All Photos
A Providence neighborhood. (WJAR)

PROVIDENCE, R.I. —

Editor's note: Updates with statement from Domino's.

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A Providence man said he was denied a pizza delivery because of the address it
was going to.



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Christian Miller claimed an employee at the Domino's on Hartford Avenue told him
they wouldn't deliver his order to a home on Alverson Avenue.

"She said it was because it was unsafe and referenced an incident that occurred
with a driver," said Miller.

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NBC 10 News attempted to talk with the manager over the phone about the claim,
but he ended the call.


Miller called the store at about 10 p.m. Monday, the same time as he did Sunday,
and confirmed that the restaurant wouldn't deliver food to the address on
Alverson Avenue.

"I think living in that mindset and allowing it to dictate how we see people,
how we see them in their communities, how we define them, is unfair, it's
demoralizing and it's not justifiable," said Miller.

Other customers understood the concern the restaurant has.

"I don't think it's discrimination, I think it's probably safety for your
company. I think it also opens up opportunities for people that aren't a big
corporate pizza place," said Providence resident, Kenneth Weinreich.

 * MORE NEWS: Families demand answers after deaths of two inmates

NBC 10 News talked with the owner of Pizzeria Gusto on Broadway to see how they
operate. The owner said as a safety precaution, their drivers don't wear
uniforms or have signage on their vehicles that would make them an easy target.

"We don't have a delivery sign on my car to target, like, 'Oh, this is the
delivery guy,'" said the owner.

He also said they don't feel the need to avoid serving certain neighborhoods.

"I think they should deliver, if not they can call Pizzeria Gusto," said the
owner.

Providence%20resident%20Christian%20Miller%20said%20Domino's%20refused%20to%20deliver%20a%20pizza%20to%20an%20address%20he%20gave.%20(WJAR)


Miller said he'd consider ordering from a local pizzeria next time.


"When we allow multibillion-dollar companies to do this, we are allowing them to
set a precedence," he said. "This is prevention for race-baiting."

Miller said he reached out to Domino's to explain the situation but hadn't
gotten in contact with anyone yet.

Domino's responded to NBC 10's request for a statement.

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"Domino’s and our franchisees want to sell and deliver pizza to as many people
as possible. Unfortunately, there are some locations that, based on past
criminal activity, may pose a safety risk to delivery team members. One way
local store owners protect their team members is to limit delivery to these
locations, particularly after dark. Local store owners are in the best position
to make that determination after gathering relevant local information to ensure
that their decision is based on legitimate safety risks. This is a common
practice for food and product delivery companies."

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