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We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. By continuing to browse, you accept the use of cookies. More information and review your options. Manage Cookies We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. By continuing to browse, you accept the use of cookies. More info Technical cookies Necessary to provide basic functions of the website such as page navigation. Analytics cookies These cookies allowed us to study how users navigate on the website. We only collect anonymous data. Marketing cookies Cookies used for marketing and advertising purposes. Save preferences I agree Withdraw consent Menu Close Energy * Gas & Electricity * Providers * Guides * News * Advice * Price Cap 2022: How to Save * 10 Easy Tips to Reduce Bills * Average Usage in The UK * How to Read Your Meters * Save Money With Grants And Schemes * The Best Green Energy Suppliers in 2022 Start the savings, switch today! 020 3936 0059 Monday - Friday: 9am - 5:30pm Business Energy * Business Suppliers * Get a quote * British Gas * Opus Energy * Total Gas & Power * Gazprom Energy * Full list of suppliers * Guides & Advice * Business Energy For Shop Owners * Hairdresser Business Bills * Restaurant Utility Costs * How to Convert Gas Units to KWh * VAT on Business Electricity And Gas * Climate Change Levy Start the savings! 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Start the savings, switch today! 020 3966 0546 Monday - Friday: 9am - 5:30pm I'm Moving * Before you move * Close Your Old Accounts * Where is my MPAN/MPRN? * How to Read Your Meter * Contact Your Supplier * After you move * Set up my New Accounts * Who Are my New Suppliers? * Who Are my New Distributors? * Need a New Connection? Start the savings, switch today! 020 3936 0059 Monday - Friday: 9am - 5:30pm 020 3936 0059 Free callback Sign up to a new energy tariff today with a free call Find out more Free Callback Navigation: 1. DNO meaning: What is a DNO? 2. DNO map 3. Who is my DNO? 4. Power cuts & Emergencies 5. Gas Distribution Networks 1. Home 2. energy 3. guides WHO IS MY DISTRIBUTION NETWORK OPERATOR (DNO)? Ever wondered who your regional energy distributor is or how your energy actually gets to your home? Read on to discover who your regional DNO (Distribution Network Operator) is and to learn more about the important role the electricity and gas distribution networks play throughout Great Britain. -------------------------------------------------------------------------------- High energy bills? Call Selectra — Find out if you could pay less. Our Energy Team can sign you up to one of our partners’ tariffs fast. 020 3936 0059 or Get a Free Callback Ad High energy bills? Call Selectra — Find out if you could pay less. Selectra is currently closed. You can leave your phone number and get a free callback. Get a free callback Ad If you need to contact your DNO to report an emergency, you can always emergency dial 105 – no matter your region. This line is open 24/7 and free to call. See Power Cuts & Emergencies for more information. DNO MEANING: WHAT IS A DNO? A DNO, or distribution network operator, is a company that owns and operates the network of towers and cables that carry low-voltage electricity to our homes and businesses from the electricity transmission network. You’ll likely deal a lot more often with your electricity supplier (the company you pay your bills to) rather than your DNO. Your DNO is the company that you would contact for the following reasons: * To report a power cut * To receive assistance in an electrical emergency * To connect a property to the electricity network * To move your electricity meter * To report the shroading of overhead lines * To request tree trimming around overhead lines * To request network plans showing underground electricity cables Great Britain has 14 different DNO regions. However, they are managed by just six distribution companies, or DNOs. * Electricity North West serves customers across most of the North West of England. * Northern Powergrid is the DNO for the North East of England, Yorkshire and northern Lincolnshire. This includes large urban areas such as Leeds, Newcastle and Hull. * SP Energy Networks is the distribution company that operates the network in Merseyside, Cheshire, North Wales and North Shropshire, as well as in Central and Southern Scotland. * Scottish and Southern Electricity Networks (SSEN) owns and operates the electricity distribution networks in northern Scotland and central Southern England. The company is a subsidiary of SSE. * UK Power Networks is the DNO for London, the South East and East of England. * Western Power Distribution operates the electricity distribution network for Wales, the Midlands and South West England. WHAT IS AN IDNO? An IDNO is an Independent Distribution Network Operator. These companies own and operate smaller distribution networks that are located within the areas that DNOs serve. Like DNOs, IDNOs are licensed by energy regulator Ofgem. While IDNOs do not have all the same license conditions as the larger distribution network operators, Ofgem does cap all IDNO charges for customers at a level that is consistent with DNO charges. The following list contains the current IDNOs in Great Britain: * Eclipse Power Limited * Energy Assets Networks Limited * Last Mile Electricity * ESP Electricity Limited * Fulcrum Electricity Assets Limited * Harlaxton Energy Networks Limited * Independent Power Networks Limited * Leep Electricity Network Limited * Murphy Power Distribution Limited * The Electricity Network Company Limited * UK Power Distribution Limited * Utility Assets Limited * Vattenfall Network Limited Selectra could help you save money no matter your usage. Find out how much you could save by switching to one of Selectra's partners. 020 3936 0059 or Get a Free Callback Ad Save money on your energy bills with Selectra Selectra is currently closed. You can leave your phone number and get a free callback. Get a free callback Ad DNO MAP The DNO map (or electricity distribution map) below shows Great Britain’s 14 electricity network regions and their corresponding distribution network operators. WHO IS MY DNO? Your distribution network operator, or DNO, is the company that is responsible for distributing electricity to your home or business. Unlike with electricity suppliers (the company you pay your power bill to), most people don’t know who their DNO is or what it does. Looking to find out who your energy provider is?See Who is my Electricity Supplier? and Who supplies my gas? You can find your DNO in the table below by either locating your area or your distributor ID, which consists of the first two digits on the second row of your Meter Point Administration Number (MPAN). The distributor ID will range from 10 to 23. Distribution Network Operators (DNOs) per region Area Distributor ID DNO Phone number North Scotland 17 Scottish & Southern Electricity Networks 0800 048 3515 Central & Southern Scotland 18 SP Energy Networks 0800 092 9290 North East England 15 Northern Powergrid 0800 011 3332 North West England 16 Electricity North West 0800 195 4141 Yorkshire 23 Northern Powergrid 0800 011 3332 Merseyside, Cheshire, North Wales & North Shropshire 13 SP Energy Networks 0800 001 5400 East Midlands, West Midlands, South Wales & South West England 11, 14, 21, 22 Western Power Distribution 0800 096 3080 Eastern England 10 UK Power Networks 0800 029 4285 Central Southern England 20 Scottish & Southern Electricity Networks 0800 048 3516 London & South East England 12, 19 UK Power Networks 0800 029 4285 What’s my Meter Point Administration Number (MPAN)*? Your MPAN is a unique 21-digit reference code that identifies your electricity meter. It can be found on your bill and is often called your “supply number”. It will have the letter “S” on the left side and two rows of numbers (with eight digits on top and 13 digits on the bottom). If you don’t have a bill on hand, you can contact your electricity supplier to obtain the number. WHO IS MY ELECTRICITY SUPPLIER? If you’re looking for your electricity supplier, it’s not one of the companies listed above – those are all DNOs. They deliver electricity to your home or business, but they don’t provide the actual electricity that you consume. Your supplier is the company that you pay your electricity bill to. It’s also the company in charge of installing your electricity meter. However, your electricity supplier is not who you should contact if you need to move your electricity meter – that’s your DNO. This is because moving the meter also involves moving the electricity cables that are laid in the ground. If you have a look at your electricity bill, you’ll see that part of what you pay to your electricity supplier (typically around 15%) is then paid to your DNO in exchange for running and maintaining the electricity network. POWER CUTS & EMERGENCIES No matter who your DNO is, in the event of an electrical emergency (such as a power cut), you can call 105 to report it. This line is open twenty-four hours a day, seven days a week. In the event of a power cut, we recommend that you also take the following action (if possible): * See if other areas are affected. Either ask your neighbours or check the street lights. * Turn off electrical appliances that should not be left unattended. This includes irons and other devices that could cause harm if they restart when the power comes back on. * Check that the trip switch in your fuse box is turned on. If it is not in the on position, turn off all electrical appliances and attempt to reset the switch. * Don’t open your freezer. If unopened, some freezers can remain cold for up to 12 hours! In the case that your food spoils, you may be able to file a claim on your home insurance. * Check on your vulnerable neighbours. Make sure they are warm and have sufficient food supplies. GAS DISTRIBUTION NETWORKS Before gas reaches your home, it must travel through a medium or low pressure distribution network of pipelines, which are usually underground. There are eight gas distribution networks (GDNs) in Great Britain. These are managed by four different gas distribution companies. In addition to managing the gas pipes, gas distribution companies also provide the gas emergency services for their geographical region. Reasons you would need to contact the operator of your gas distribution network include the following: * To report a gas leak * If you smell gas * To get connected to the gas mains * To have your gas meter or pipes moved * To have your gas meter box installed/replaced (outside only!) GAS DISTRIBUTION COMPANIES The gas distribution companies that manage the network can also be called gas transporters or distribution network operators (DNOs); however, the term DNO is more commonly used to describe electricity distribution companies. The table below breaks down Britain's four gas distribution companies and their corresponding regions and customer service phone numbers: Gas Distribution Companies Distributor Area Customer service phone number Cadent Gas North West of England, West Midlands, East of England and North London 0800 389 8000 Northern Gas Networks North East of England, Northern Cumbria, and much of Yorkshire 0800 040 7766 SGN Scotland and Southern England 0800 912 1700 Wales & West Utilities Wales and the South West of England 0800 912 2999 If you smell gas or need to report a gas emergency, call 0800 111 999 immediately. This line is open 24 hours a day, seven days a week. GAS DISTRIBUTION NETWORK MAP The map below shows the gas distribution network a in Great Britain. WHAT IS AN IGT? Independent Gas Transporters (IGTs) operate and maintain local gas transportation networks. They are connected to the Gas Distribution Network (GDN) via either a system entry point or another IGT. An estimated one million consumers are connected to IGT networks across Great Britain, with new housing and commercial developments forming the largest share of the IGT market. The following nine IGTs are currently in operation: * GTC Pipelines * Independent pipelines * ES Pipelines * Last Mile Gas * Fulcrum Pipelines * Indigo Pipelines Limited * Energy Assets Pipelines Limited * Murphy Gas Networks Limited * Leep Gas Networks Limited Updated on 31/08/2021 Allison Wall A graduate of the University of North Carolina School of Media and Journalism, Allison first began working at Selectra in 2019 as an energy advisor. She now manages the content teams in the UK and Ireland. Display by topic All articles * Billing * Boiler * Compare * Consumption * Distribution * Environment * Market * Meters * Renewable-energy * Schemes * Tariffs Cadent Gas Distribution Network: A Complete Guide Distribution - 23/03/2022 Cadent Gas Distribution Network: A Complete Guide Do you have a problem with your gas and need to contact your Distribution Network Operator? If you’re in the Cadent Gas network area, our complete guide to Cadent Gas has all the ways in which you can get in touch with them, as well as information on Cadent Gas apprenticeships and careers. Who is my Distribution Network Operator (DNO)? Distribution - 31/08/2021 Who is my Distribution Network Operator (DNO)? National Grid UK: What is it & How does it work? Distribution - 31/08/2021 National Grid UK: What is it & How does it work? Is Scottish Hydro now SSE? Your queries answered Distribution - 31/08/2021 Is Scottish Hydro now SSE? Your queries answered SSEN: Get connected in five easy steps! Distribution - 31/08/2021 SSEN: Get connected in five easy steps! SP Energy Networks: power cuts & new connections Distribution - 31/08/2021 SP Energy Networks: power cuts & new connections Northern Powergrid: power cuts & new connections Distribution - 31/08/2021 Northern Powergrid: power cuts & new connections Page: 1 of 3 * 1 of 3 * 2 of 3 * 3 of 3 1. 1 2. 2 3. 3 Next Last The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. 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