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HEY, THERE! WE'RE CUSTOMER SUPPORT EXPERTS.


WHICH BEST DESCRIBES YOUR ROLE?


CUSTOMER
SUPPORT


WAVE GOODBYE TO AGENT STRESS. SAY HELLO TO SMILING CUSTOMERS.

Omnichannel support software that will give your team the tools to drive an
amazing customer experience.

Learn more




CONTACT
CENTER


TURNING CHAOTIC CONTACT CENTERS INTO HAPPY WORKPLACES

Omnichannel communications software that will provide the data and resources
your agents need to delight your customers.

Learn more




HELP DESK


SIMPLIFYING HELP DESK CHAOS. ONE SUPPORT TICKET AT A TIME.

Software that brings organization and efficiency to the busiest help desks
through the power of innovative AI.

Learn more




LEAD
GENERATION


SOFTWARE THAT TURNS EVERY WEB VISITOR INTO AN OPPORTUNITY

A dynamic lead capture platform to increase conversions, boost sales and grow
your customer base.

Learn more




BOXES DON'T
DEFINE ME


SUPPORT SOLUTIONS FOR MODERN BUSINESS PROBLEMS

Comprehensive support solutions for teams of any size across any industry.

Learn more




 * 01
   
   CUSTOMER
   SUPPORT


 * 02
   
   CONTACT
   CENTER


 * 03
   
   HELP DESK


 * 04
   
   LEAD
   GENERATION


 * 05
   
   BOXES DON'T
   DEFINE ME


TOOLS FOR A HAPPY TEAM AND HAPPIER CUSTOMERS

FIELD CUSTOMER INQUIRIES, GENERATE LEADS, AND IMPROVE CSAT. INDUSTRY-LEADING
TOOLS TO MAKE LIFE EASIER FOR YOUR AGENTS AND YOUR CUSTOMERS.


OMNICHANNEL COMMUNICATION ON CRUISE CONTROL

Customers can chat in real-time from any device.


SUPPORT TICKET MANAGEMENT

Trouble shooting at its best and lightning fast.


SELF-SERVICE SOLUTIONS BUILT FOR A BETTER EXPERIENCE

Life is short. Don't make your customer ask the same question twice.


A RECIPE FOR MORE CONVERSIONS AND HIGHER SALES

Build personal connections to turn browsers into buyers.

Schedule a Demo



BETTER SOLUTIONS FOR EVEN BETTER SUPPORT

WE HAVE EVERY FEATURE YOU’LL NEED TO MAKE YOUR AGENTS’ JOBS EASIER AND TO ENSURE
YOUR CUSTOMERS NEVER HAVE TO WAIT AGAIN.


OMNI-COMMUNICATIONS

Customers can communicate through any channel (SMS, email, live chat, or
Facebook), while agents manage all messages in one seamless, lightning-fast
interface.


UNBEATABLE CHAT TOOLS

Level-up your agents with chat sneak peek, language translation, secure
file/data sharing, AI-driven suggestions, video chat, automations, and
supervisor “whisper.”


INSIGHTS AND ANALYTICS

Reports and Dashboards provide unprecedented visibility into agent performance
and insights into customer behavior including contact history, web pages
visited, and more!


AI CHATBOT

The work day may end, but opportunities never stop. Our chatbot will greet
website visitors, provide pertinent product details, and gather lead information
24/7/365. 


KEY INTEGRATIONS 

All of our solutions are thoughtfully designed so you can get the most out of
your existing tools. Integrate with your CRM, CMS, knowledge base, social media
channels and more!


UNIFIED INBOX

Your team will love having an organized workspace to streamline your inbox, keep
related conversations threaded, and convert all requests into assignable support
tickets.


CONVERSION TRACKING

Whether communications occur via live chat, text message, social media, or
email, conversion tracking will allow you to see exactly which interactions
resulted in sales.


IRONCLAD SECURITY

Securely share and receive PCI, PHI, and HIPAA sensitive information via live
chat, text, and email – loan applications, credit card information, medical
records, and more.


FREE TRAINING AND SUPPORT

Free training to quickly get your team up-to-speed on best practices, so they’re
ready to impress your customers with outstanding service from day 1 of
implementation.


WHAT CUSTOMERS SAY

DON'T TAKE OUR WORD FOR IT. HERE'S WHAT OUR CUSTOMERS HAVE TO SAY ABOUT
LIVEHELPNOW.

“"The level of service we've received from LiveHelpNow is second to none. They
have been excellent partners in helping us develop our programs and improve our
performance." - Andrew Lim, J&P Cycles

“We are so impressed with how simple it was to install on our website… We
started seeing results immediately!”

- Tammy Smith, Vice President

“LiveHelpNow has been an integral part of our company’s core tools, helping us
to deliver excellent customer service in a timely fashion. Their user interface
is intuitive and easy to use, their service is consistent, and their platform
provides us with the analytical insight required to drive major decisions around
our business. Thank you, LiveHelpNow!”

- Benjamin Jones, WaterPik

"LiveHelpNow not only made it easy to set up, they also provided amazing
demonstrations so our users and administrators were able to get up and running
within only a few days. Support is critical for us and LiveHelpNow has one of
the best support teams that I’ve come across. They are quick to respond and very
patient with the varying levels of knowledge and understanding of their
clients.”

- Robert Wynter, Durham College

“As a customer for over 8 years, LiveHelpNow has the solutions to all your
customer service problems. Tickets, Chats, and Knowledge base all in one easy to
use system, that is always being improved and updated.. what more can you ask
for?  Want to stop juggling too many systems to help your customers and improve
the time it takes to give them the answers they need… get LiveHelpNow.”

- Marc Vazquez, Ideal Tridon

“"The level of service we've received from LiveHelpNow is second to none. They
have been excellent partners in helping us develop our programs and improve our
performance." - Andrew Lim, J&P Cycles

“We are so impressed with how simple it was to install on our website… We
started seeing results immediately!”

- Tammy Smith, Vice President

“LiveHelpNow has been an integral part of our company’s core tools, helping us
to deliver excellent customer service in a timely fashion. Their user interface
is intuitive and easy to use, their service is consistent, and their platform
provides us with the analytical insight required to drive major decisions around
our business. Thank you, LiveHelpNow!”

- Benjamin Jones, WaterPik

"LiveHelpNow not only made it easy to set up, they also provided amazing
demonstrations so our users and administrators were able to get up and running
within only a few days. Support is critical for us and LiveHelpNow has one of
the best support teams that I’ve come across. They are quick to respond and very
patient with the varying levels of knowledge and understanding of their
clients.”

- Robert Wynter, Durham College

“As a customer for over 8 years, LiveHelpNow has the solutions to all your
customer service problems. Tickets, Chats, and Knowledge base all in one easy to
use system, that is always being improved and updated.. what more can you ask
for?  Want to stop juggling too many systems to help your customers and improve
the time it takes to give them the answers they need… get LiveHelpNow.”

- Marc Vazquez, Ideal Tridon

“"The level of service we've received from LiveHelpNow is second to none. They
have been excellent partners in helping us develop our programs and improve our
performance." - Andrew Lim, J&P Cycles


A CUSTOMER SATISFACTION BOOST FOR CPAP.COM

HOW CPAP.COM IMPROVED THEIR CUSTOMER SATISFACTION SCORES BY 15% WITH LIVE CHAT

An Interview with CSR Manager, Elizabeth Hamilton, that reveals how CPAP.com is
boosting its Customer Satisfaction Scores with Post-Chat Surveys, faster
response times and good ol’ fashioned empathy

Read Their Story



RECENT ARTICLES

Jan
02


5 WAYS TECHNOLOGY WILL INFLUENCE THE FUTURE OF CUSTOMER SERVICE

01/02/2020       By: Natalya Bucuy

For any business to excel, impeccable customer service is simply non-negotiable.
Great customer service will not only pull in new clients for you, but it will
also improve customer loyalty.  Whether it be through software innovations or
cutting-edge AI, technology is revolutionizing the way we deal with consumers
and will continue to do so. Here […]

Know More

Jul
24


5 WAYS AI IS PERSONALIZING THE CUSTOMER EXPERIENCE

07/24/2019       By: Natalya Bucuy

Every week, I get an email from Netflix that alerts me to a new series (or a new
documentary) that I might like based on my previous viewing choices. The mobile
app, Bandsintown, periodically sends me push notifications based on my musical
tastes. It lets me know when bands I might want to see will […]

Know More

Feb
23


6 REASONS WHY YOU NEED LIVE CHAT SUPPORT

02/23/2018       By: Natalya Bucuy

In today’s digital world, customer service is a race against the clock.
Responsiveness to customer inquiries is critical, and instant gratification
makes those customers want answers faster than ever before. According to
Convince & Convert, the average response time to customer inquiries via social
media is 10 hours. E-mail response is even slower, clocking in […]

Know More




WAITING IS FOR LOBBIES AND BUS STOPS!

Try Free For 30 Days
“We are a loyal 7 year client of LiveHelpNow. Need I say more?”
- Daniel Gotlieb, Call Center Manager, Barracuda Networks
 * By Market
   * Customer Support
   * Contact Center
   * Lead Generation
   * IT Help Desk
 * Pricing
 * Customer Success

 * Use Cases
   * E-Commerce
   * Higher Education
   * Self-Help
   * 24 X 7 X 365
   * SMBs
   * Workforce Management
   * Google Business Messages
   * Call Deflection

 * Products
   * Live Chat Software
   * Help Desk Ticketing System
   * FAQ Software
   * Live Chatbot – Hue ChatGPT
   * 24/7 Live Chat Support
   * 2-Way SMS Texting
   * Cloud Phone System
   * ChatGPT Customer Service Software

 * Resources
   * Blog
   * Partner Program
   * Agent Gamification
   * Agent Test
   * Ebooks
   * Webinars
   * Alliance Partners

 * Support
   * Product Support
   * Integrations
   * Downloads
   * Developer / API Docs

 * Company
   * About Us
   * Contact Us
   * Sign in
   * Free Trial Sign Up
   * Product Demo
   * Our Companies
   * System Status
   * Privacy Policy
   * EULA

Copyright © 2010 - 2023 LiveHelpNow ® LLC. All Rights Reserved. US Patents Nos.
9,178,950 and 9,584,375; and Patent Pending


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