status.o2.co.uk Open in urlscan Pro
18.239.50.10  Public Scan

Form analysis
1 forms found in the DOM

https://www.o2.co.uk/searchresult

<form id="searchForm" action="https://www.o2.co.uk/searchresult">
  <input id="searchInputBox" contenteditable="true" type="text" autocomplete="off" name="q" placeholder="Search" data-qa-searchinputbox="" class="yui-ac-input">
  <input type="hidden" value="html" name="view">
  <input type="hidden" value="page_type" name="x1">
  <input type="hidden" value="Top" name="q1">
  <img src="//status.o2.co.uk/v0170/shared/css/close_search.png" alt="CloseSearch" class="close-overlay close-overlay-width" tabindex="0">
  <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">x</button> -->
</form>

Text Content

Skip to main content

Cookies on O2

We use cookies to help you get the best experience from our site and show you
more relevant products. Carry on browsing without changing your settings if you
agree to our use of cookies. See our cookie policy and find out how to manage
cookies. The cookies we use include analytics and advertising cookies.


NEW GLOBAL NAV FOR CONSUMER PORTAL

You have been successfully logged out


 * Personal
 * |
 * Business

 * Hi
   Sign in
   | Sign out 
   or Register

O2 Logo Created with Sketch.
 * Shop
 * Why O2
 * Help

 * Shop
   * Browse Shop
     
   * Phones
     
   * Phones
     
   * Upgrades
     
   * Apple iPhone
     
   * Android phones
     
   * Refurbished phones
     
   * Tablets and dongles
     
   * Pay Monthly tablets
     
   * Apple iPad
     
   * Android tablets
     
   * Tablet computers
     
   * Dongles and mobile wifi
     
   * Sims and Tariffs
     
   * Pay Monthly sims
     
   * Pay As You Go sims
     
   * Tariffs
     
   * International
     
   * Top-up
     
   * Accessories and more
     
   * Accessories
     
   * Apple Watch/smartwatches
     
   * AirPods/wireless accessories
     
   * Great deals
     
   * Christmas deals
 * Why O2
   * Browse Why O2
     
   * Flexibility
     
   * O2 custom plans
     
   * O2 Recycle
     
   * Click and collect
     
   * Perks
     
   * O2 Extras
     
   * Priority offers
     
   * Priority Tickets
     
   * Perks at O2 venues
     
   * Pay & Go Rewards
     
   * Services
     
   * Manage your account
     
   * O2 Gurus - tips and advice
     
   * Keeping kids safe online
     
   * Ideas and Inspiration
     
   * O2 Drive - car insurance
     
   * Connected
     
   * Coverage checker
     
   * Best Network Coverage
     
   * 5G network
     
   * O2 Wifi
     
   * O2 Travel - roaming abroad
 * Help
   * Browse Help
     
   * Top queries
     
   * Track my order
     
   * Sim card
     
   * Top-up
     
   * Personal Hotspot
     
   * Collection and delivery
     
   * Device help
     
   * How to use your device
     
   * Faulty device
     
   * Device health check
     
   * Lost or stolen
     
   * Check O2 Community
     
   * Managing your account
     
   * My O2
     
   * Your bill
     
   * Payments
     
   * Premium charges
     
   * Your Data Hub
     
   * Other ways to get help
     
   * Help articles
     
   * Aura
     
   * Store locator
     
   * Network status
     
   * Contact us

 * Find a store
 * Business

   
 * Phones
     
   * Phones
     
   * Upgrades
     
   * Apple iPhone
     
   * Android phones
     
   * Refurbished phones
   
 * Tablets and dongles
     
   * Pay Monthly tablets
     
   * Apple iPad
     
   * Android tablets
     
   * Tablet computers
     
   * Dongles and mobile wifi
   
 * Sims and Tariffs
     
   * Pay Monthly sims
     
   * Pay As You Go sims
     
   * Tariffs
     
   * International
     
   * Top-up
   
 * Accessories and more
     
   * Accessories
     
   * Apple Watch/smartwatches
     
   * AirPods/wireless accessories
     
   * Great deals
     
   * Christmas deals

   
 * Flexibility
     
   * O2 custom plans
     
   * O2 Recycle
     
   * Click and collect
   
 * Perks
     
   * O2 Extras
     
   * Priority offers
     
   * Priority Tickets
     
   * Perks at O2 venues
     
   * Pay & Go Rewards
   
 * Services
     
   * Manage your account
     
   * O2 Gurus - tips and advice
     
   * Keeping kids safe online
     
   * Ideas and Inspiration
     
   * O2 Drive - car insurance
   
 * Connected
     
   * Coverage checker
     
   * Best Network Coverage
     
   * 5G network
     
   * O2 Wifi
     
   * O2 Travel - roaming abroad

   
 * Top queries
     
   * Track my order
     
   * Sim card
     
   * Top-up
     
   * Personal Hotspot
     
   * Collection and delivery
   
 * Device help
     
   * How to use your device
     
   * Faulty device
     
   * Device health check
     
   * Lost or stolen
     
   * Check O2 Community
   
 * Managing your account
     
   * My O2
     
   * Your bill
     
   * Payments
     
   * Premium charges
     
   * Your Data Hub
   
 * Other ways to get help
     
   * Help articles
     
   * Aura
     
   * Store locator
     
   * Network status
     
   * Contact us

 * 
 * 
 * 
 * 
 * 

Are you ready for 5G?

Check coverage

See all the reasons to choose O2

Why join O2?



Search suggestions
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 


Top searches
 * iPhone
 * iPhone 12
 * Apple Watch
 * Samsung
 * iPad


CHECK COVERAGE AND NETWORK STATUS

 * O2 Coverage Checker
 * O2 Network Issues


What should I do if I’m having signal issues?

Use the O2 network status checker to see if there’s a known network connection
problem in your area, or to report an unknown issue to us. From here, you’ll be
able to subscribe to updates using Keep Me Posted. 

If there’s no known issue, try manually resetting your device by: 

 * Turning your phone off and on 
 * Making sure mobile data is turned on in your settings
 * Choosing the O2 network manually in your settings
 * Resetting your network settings (this will also reset Wi-Fi networks and
   passwords, cellular settings, VPN and APN settings that you’ve used before) 

Instructions on how to take these steps can be found using our device-specific
trouble-shooter here.

If you think there might be an issue with your device or sim: 

 * Try your sim in a different O2 phone 
 * Try a different O2 sim in your phone  

If you need more help with solving signal issues, visit the O2 Community where
our Gurus will be able to offer more advice. 

How do I get a network connection when I don't have any signal?

When you have no signal, you can use Wifi to call and message instead.

If it's available with your device, you can use our Wifi Calling service to make
calls, receive calls and send and receive text messages when you have no signal.
We also have over 16,000 O2 Wifi hotspots available to connect to for free,
which offer speeds up to 10 times faster than a normal mobile connection.

5G explained

The power of 5G on personal and business devices will give everyone a better and
more reliable connection in extra busy places, delay-free downloads and
buffer-free streaming. But it’s 5G’s impact on the world around us that’s even
more exciting. This new technology has the power to connect buildings, transport
and services in ways we’ve never seen, completely revolutionising everything
from the way traffic flows on our roads, to the way we receive health care.

We now have 5G in parts of most major UK towns and cities, as well as lots of
smaller towns and villages. Find out more about O2 5G.

O2 Business customer? Find out how 5G can transform your business.

Take a look at our 5G explained page for FAQs and more information on how to get
5G.

2G, 3G, 4G and other jargon

2G 

Second generation mobile network known as GSM. Simply put, 2G allows you to send
text messages.

3G 

The third generation of mobile phone technology, offering better coverage for
voice calls and text messaging, as well as providing faster access to the
internet. 

3.5G 

Also known as HSDPA (High Speed Data Packet Access), 3.5G provides faster data
rates than 3G.

4G 

The fourth generation of mobile phone technology. With 4G, using the internet on
your phone is even quicker, with speeds 5-7 times faster than 3G. If you have a
4G ready phone, but you’re not in a 4G area, you’ll still be able to use 3G. All
of our tariffs come with access to both 3G and 4G data.

5G

5G will give everyone a better and more reliable connection in extra busy
places, delay-free downloads and buffer-free streaming.

Cellular network 

The radio network used to send and receive calls and messages, and use the
internet.

Wifi 

You can connect to the internet using wifi, to browse the web, download
applications, or send and receive emails, without using your 3G or 4G data.

O2 Wifi 

A fast, free wifi service available to everyone. You just download the app, and
you’ll be connected to O2 Wifi whenever you’re in a hotspot.

What is Wifi Calling?

Some phones can use wifi to make voice calls. Wifi Calling (also called Voice
over Wifi or VoWifi), helps you make and receive calls even if you can't connect
to the mobile network, like when you're on the London Underground. When
connected to wifi, you can just dial the number you want to call like normal.

What is 4G Calling?

Some phones support 4G Calling (also called Voice over LTE or VoLTE). 4G Calling
lets you make clearer voice calls using our award-winning 4G network. If 4G
Calling is available, you can just dial the number you want to call like normal.
You can check 4G Calling coverage with our coverage checker.

O2 Pocket Hotspot 

A portable gadget that connects you and up to four other people or devices to
the internet, when there’s O2 mobile data coverage. The O2 Pocket Hotspot
automatically connects to our mobile network as soon as you insert a Pay As You
Go sim.

Data reception and speeds may not be as good indoors or in a car. Signal can
also be affected by buildings, trees and even weather conditions. This map is
just a guide and does not guarantee signal coverage.



Find a store Check our network Sign in to My O2 Track my order Search
Popular in shop iPhone 12 5G iPhone 12 mini 5G iPhone 12 Pro 5G iPhone 12 Pro
Max 5G Apple Watch Series 6 Samsung Galaxy S20 Plus 5G Samsung Galaxy Note20
Ultra 5G Apple AirPods Pro Christmas deals Disney+ Offer
Help and support Help home Contact us My O2 Collection and delivery
Shop Phones Tablets Pay Monthly Sim Pay As You Go Sim
Find a store Check our network Sign in to My O2 Track my order Search
Help and support Help home Contact us My O2 Collection and delivery
Popular in shop iPhone 12 5G iPhone 12 mini 5G iPhone 12 Pro 5G iPhone 12 Pro
Max 5G Apple Watch Series 6 Samsung Galaxy S20 Plus 5G Samsung Galaxy Note20
Ultra 5G Apple AirPods Pro Christmas deals Disney+ Offer
Shop Phones Tablets Pay Monthly Sim Pay As You Go Sim


PERSONAL SOCIAL FOOTER MENU


PERSONAL ABOUTO2 FOOTER MENU

 * About O2 |
 * Our Blueprint |
 * Careers |
 * News & PR |
 * Sponsorship




PERSONAL LEGAL MENU

 * Access for all |
 * Terms & Conditions |
 * Privacy policy |
 * Cookie policy |
 * Modern Slavery Statement

© 2020 Telefónica UK Limited



In relation to consumer credit, Telefónica UK Limited is authorised and
regulated by the Financial Conduct Authority (Reference Number 718822)