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Gartner Digital Workplace Summit
March 18 – 19, 2024 | Grapevine, TX
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Gartner Digital Workplace Summit
March 18 – 19, 2024 | Grapevine, TX
Agenda
GET THE LATEST INDUSTRY INSIGHTS TO PREPARE FOR THE DIGITAL EVOLUTION AT GARTNER
DIGITAL WORKPLACE SUMMIT 2024 IN GRAPEVINE, TX.
AGENDA / TRACK
Explore insights on hot topics for digital workplace leaders, including digital
workplace maturity, generative AI, future of work, collaborative work
management and more.
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* Track
* Topic
* Day
AGENDA / TRACK
Explore insights on hot topics for digital workplace leaders, including digital
workplace maturity, generative AI, future of work, collaborative work
management and more.
TRACK A: LEAD BY COLLABORATING
Effective digital workplace leadership requires cross-functional collaboration
with all levels of management. This track explores collaboration, leadership
skills, leading change, digital adoption and more.
Monday, March 18, 2024 / 09:30 AM - 10:15 AM CDT
GARTNER OPENING KEYNOTE: AMBITION IMPOSSIBLE
Tori Paulman, Sr Director Analyst, Gartner
Autumn Stanish, Sr Principal Analyst, Gartner
As the where, when and how of work change, digital workplace leaders continue to
be asked to support technology evolution with fewer resources. The Gartner
digital workplace maturity assessment revealed that many are up against
impossible odds to meet their organization's ambitions for the future of work.
We'll explore three approaches to upend this crisis and use it as fuel to
achieve their greatest ambitions for the digital workplace.
Monday, March 18, 2024 / 11:00 AM - 11:30 AM CDT
THE STATE OF DIGITAL WORKPLACE MATURITY IN 2024
Dan Wilson, VP Analyst, Gartner
Digital workplace leaders often ask how their maturity compares to others, how
to make the case for additional funding and how to prioritize investments. Many
also fall prey to common myths and are unaware of the trends in digital
workplace maturity. This session will review the Gartner digital workplace
maturity model and provide insights from our assessment tool and client
interactions.
Monday, March 18, 2024 / 12:30 PM - 01:00 PM CDT
STRUGGLING WITH ROI? CONSIDER ROE — RETURN ON EMPLOYEE
Matt Cain, Distinguished VP Analyst, Gartner
Many digital workplace leaders have difficulty in finding the funding they need
to improve their services. Often the barrier is the inability to prove a hard
ROI on investments. An alternative approach is to focus more on the return on
employee--which focuses on the benefits accrued when we empower workers with new
tools and improved digital dexterity. This session explores the rationale and
data needed to make the ROE case.
Monday, March 18, 2024 / 02:30 PM - 03:00 PM CDT
THE ONE THING LEADERS MUST KNOW ABOUT LEADING CHANGE
Shawn Murphy, Sr Director Analyst, Gartner
The pace of change will never be slow again. For leaders, the pace of change is
as much of a change leadership challenge as it is a technical one. As every
change requires the involvement of people, ineffective change leadership
generates confusion and can damage morale. In this session, digital workplace
leaders will learn the key to engaging all stakeholders for a successful change.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
THE ADVENTURER'S GUIDE TO DIGITAL WORKPLACE
Adam Preset, VP Analyst, Gartner
The digital workplace is an ever-evolving adventure. What if you’re tasked with
bringing the digital workplace together for your organization? You need
relationships, skills, and methods to connect IT to business value. Join this
session if you are new to the digital workplace leader role or need an engaging
refresh and practical guidance to overcome likely challenges on your journey.
Tuesday, March 19, 2024 / 12:00 PM - 12:30 PM CDT
SEVEN PREDICTIONS TO SHAPE YOUR DIGITAL WORKPLACE STRATEGY
Adam Preset, VP Analyst, Gartner
Christopher Trueman, Sr Principal Analyst, Gartner
Digital workplace leaders deliver technologies and experiences daily to help
employees drive the best outcomes. Gartner has seven predictions you need to
know about how the work will evolve and what to do to prepare for what's coming
next. Join this session to take a moment out of the day-to-day tasks and hear
about trends that will help you rethink a future forward strategy.
Tuesday, March 19, 2024 / 12:00 PM - 12:30 PM CDT
WHAT GOOD LOOKS LIKE — STORIES OF CIO ALLYSHIP
Tori Paulman, Sr Director Analyst, Gartner
Stories of allyship range from the uncomfortable, the embarrassing, the learning
moment and sometimes even success. CIOs have an outsized opportunity to
contribute to improved DEI by acting as an ally to people in marginalized or
underrepresented groups. This session will help you become an allyship champion
by highlighting the stories of your peers on their journey.
Tuesday, March 19, 2024 / 12:00 PM - 12:30 PM CDT
BUILD DIGITAL WORKPLACE ADOPTION THROUGH INFLUENCER NETWORKS
Joe Mariano, Director Analyst, Gartner
Digital workplace influencers, an evolution of champions, are integral in
increasing workforce digital dexterity and technology adoption. This session
will provide guidance on how to recruit, empower and evaluate an influencer
network to scale employee enablement and reference case studies on effective use
of influencers.
Tuesday, March 19, 2024 / 12:00 PM - 12:45 PM CDT
ASK THE EXPERT: HOW DIGITAL WORKPLACE LEADERS CAN PARTNER TO DRIVE
SUSTAINABILITY
Autumn Stanish, Sr Principal Analyst, Gartner
Gartner surveys show that most employees are dissatisfied with their
organization's environmental and social responsibility. Digital workplace
leaders play an essential role in helping the business scale and embed a culture
of sustainability in the digital employee experience. In this session, experts
will take attendees through successful examples of their peers who took
ownership of sustainability outcomes to support the business successfully.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 03:45 PM - 04:15 PM CDT
HOW TO TELL A DIGITAL WORKPLACE VALUE STORY THAT MATTERS TO BUSINESS LEADERSHIP
Nikos Drakos, VP Analyst, Gartner
A compelling story about the relevance and value of your digital workplace
program is crucial for securing executive support, engaging business
stakeholders, and prioritizing investment decisions. In this session, we will
discuss various ways to present a digital workplace value story, including
relevant metrics that matter to the business.
TRACK B: HARNESS ADVANCED TECHNOLOGY
For those at the forefront of the digital workplace, it is essential to harness
the power of advanced digital workplace technology. This track allows you to
stay up-to-date on current technology and anticipate future advancements that
enable seamless collaboration, communication and productivity.
Monday, March 18, 2024 / 11:00 AM - 11:20 AM CDT
AN OVERVIEW OF COLLABORATIVE CONTENT WORKSPACES
Joe Mariano, Director Analyst, Gartner
Collaborative content workspaces (CCWs) like Microsoft Loop and Notion represent
new solution work patterns that allow business employees to automate work
practices and collaborate effectively. Application leaders should explore how
employees can use these tools to organize, coordinate and track their teams’
efforts.
Monday, March 18, 2024 / 11:00 AM - 11:30 AM CDT
MAXIMIZE THE EMPLOYEE EXPERIENCE AND MITIGATE RISK WITH EFFECTIVE GOVERNANCE
Tim Nelms, Sr Director Analyst, Gartner
Creating an environment for successful collaboration with platforms such as
Microsoft 365 or Google Workspace is a balancing act. Leave them too open and
face risks of oversharing and sprawl. Lock them down, and users will revert to
collaborating through email and shadow IT. Join this session to learn how to
establish proportionate governance to enable modern collaboration while managing
risk.
Monday, March 18, 2024 / 12:30 PM - 01:00 PM CDT
CROSSFIRE: LOW-CODE VS. COLLABORATION TOOLS
Kyle Davis, VP Analyst, Gartner
Jason Wong, Distinguished VP Analyst, Gartner
A battle between collaboration tools like Asana, Microsoft Loop and Notion and
low-code tools like Airtable and Microsoft Power Apps is happening within
organizations. With overlapping features and mislabels, governance and tool
limitations create real challenges when trying to find the optimal use of these
tools. This session will provide valuable insights to help navigate these
challenges.
Monday, March 18, 2024 / 02:30 PM - 02:50 PM CDT
MAGIC QUADRANT FOR COLLABORATIVE WORK MANAGEMENT
Nikos Drakos, VP Analyst, Gartner
Get a glimpse of Gartner's inaugural Magic Quadrant for Collaborative Work
Management products, which enable business users to plan, execute, and manage
their work. In this session, we offer our evaluation of the market and the
distinguishing features of leaders, challengers, visionaries, and niche players.
Monday, March 18, 2024 / 02:30 PM - 03:15 PM CDT
ASK THE EXPERT: THE GOOD, THE BAD, AND THE UGLY OF LOW-CODE ADOPTION AND
GOVERNANCE
Kyle Davis, VP Analyst, Gartner
Low-code tools (such as Microsoft Power Platform or Salesforce Platform) can be
used by employees to improve the employee experience for themselves and their
teams. However, realizing these benefits while balancing governance and support
has mixed results. This session will allow attendees to ask a Gartner expert
about what best practices and pitfalls when it comes to adopting and governing
low code.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
4 USE CASES FOR GENERATIVE AI AND CHATGPT IN THE DIGITAL WORKPLACE
Darin Stewart, VP Analyst, Gartner
ChatGPT and GenAI are transforming the digital workplace and digital leaders are
struggling to know where to start and how to minimize disruption. This session
presents four essential use cases for GenAI in the digital workplace and
guidance on implementing them: copilots, content creation, knowledge capture and
knowledge access. These lay the foundation for an AI-centric, future-proof DW.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
TOP TEN INSIGHTS FROM THE 2023 MICROSOFT 365 SURVEY
Max Goss, Director Analyst, Gartner
While Microsoft 365 usage continues to grow, many organizations are struggling
to get the full value from the platform. Join this session to gain key insights
from the 2023 Microsoft 365 Survey. Learn how other organizations are managing,
supporting and governing the platform and what this tells us about the state of
Microsoft 365 maturity and adoption.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
THE PERILS AND PROMISES OF MICROSOFT 365 COPILOT
Matt Cain, Distinguished VP Analyst, Gartner
Many organizations are facing a momentous decision around Microsoft 365 Copilot.
Implementation will be expensive, and complex and worries abound over trust,
risk and security. But Copilot also has the potential to solve longstanding
knowledge management issues & empower workers with new ways to interact with
content, data and applications. We'll help analyze the top issues to drive more
informed decisions.
Tuesday, March 19, 2024 / 10:30 AM - 11:15 AM CDT
ROUNDTABLE: IS THERE ANY HOPE FOR ENTERPRISE SEARCH?
Darin Stewart, VP Analyst, Gartner
Enterprise search remains one of the great disappointments of the digital
workplace but continues to grow in importance as the workplace changes and
information needs become more complex. This session explains how semantic vector
search, large language models and knowledge graphs can make enterprise search
the backbone of the digital workplace.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 10:30 AM - 12:00 PM CDT
WORKSHOP: APPLY GARTNER'S ADAPTIVE GOVERNANCE FRAMEWORK TO MICROSOFT POWER APPS
AND POWER AUTOMATE
Kyle Davis, VP Analyst, Gartner
Microsoft Power Apps and Power Automate provide the ability to enablement
citizen development. However, complex licensing, a broad range of skill sets,
app sprawl, app abandonment, and product misuse are top concerns when enabling
citizen development. This workshop will guide you through applying Gartner's
adaptive governance framework to scale governance to mitigate these concerns.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 12:00 PM - 12:30 PM CDT
CREATE AN ENTERPRISE COPILOT WITH RETRIEVAL AUGMENTED GENERATION
Darin Stewart, VP Analyst, Gartner
AI copilots are emerging as a core feature of major digital workplace
applications, providing instant upskilling, content creation and knowledge
access. These copilots tend to be isolated within a single platform, severely
limiting their potential. This session explains how to use RAG to integrate all
aspects of enterprise into a unified, digital workplace copilot.
Tuesday, March 19, 2024 / 12:00 PM - 12:45 PM CDT
ASK THE EXPERT: MICROSOFT 365 COPILOT
Matt Cain, Distinguished VP Analyst, Gartner
Microsoft is moving fast with M365 Copilot and things seem to change every day.
This session will give attendees an opportunity to ask their most pressing
questions about this potentially transformative technology and hear what is top
of mind with their peers.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 02:00 PM - 02:30 PM CDT
GARTNER TOP STRATEGIC TECHNOLOGY TRENDS FOR 2024
Tori Paulman, Sr Director Analyst, Gartner
2023 is the year Generative AI changed everything. Digital workplace leaders
face challenges to improving digital employee experience, delivering
foundational productivity tools and deploying everyday AI services, all while
optimizing costs. This presentation covers ten predictions of the future that
represent opportunities - or threats. They must decide how to make the best
possible use of new technology developments and embrace the connected workforce
while remaining resilient. This session will help them focus on the top
technology trends impacting their business in 2024.
Tuesday, March 19, 2024 / 02:00 PM - 02:30 PM CDT
HOW THE POWER OF GENERATIVE AI WILL TRANSFORM KNOWLEDGE MANAGEMENT
Tim Nelms, Sr Director Analyst, Gartner
Generative AI will transform the way we leverage and interact with information
and the digital workplace promises to be the epicenter of these changes. The
session explores these changes, how generative AI will be used and how we should
plan for its introduction.
Tuesday, March 19, 2024 / 02:00 PM - 02:45 PM CDT
ASK THE EXPERT: HOW SHOULD I MANAGE EXTERNAL COLLABORATION IN THE DIGITAL
WORKPLACE
Max Goss, Director Analyst, Gartner
While external sharing in Microsoft 365 and Google Workspace can improve
collaboration and productivity, the danger is that employees will overshare
sensitive information with external parties. This 'Ask the Expert' session
provides practical advice on how to mitigate risk by establishing effective
external sharing controls. It also outlines what third-party options exist in
this space.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 04:30 PM - 05:00 PM CDT
MITIGATE THE RISKS OF GENERATIVE AI BY ENHANCING YOUR INFORMATION GOVERNANCE
Max Goss, Director Analyst, Gartner
Generative AI tools including Microsoft 365 Copilot and Google’s Duet AI,
promise to radically change the way we discover and create content. However,
without effective controls to protect your information, Gen AI could
significantly increase risks of oversharing, misinformation and data loss. Join
this session to understand the steps you should take to mitigate risks by
improving your information governance.
TRACK C: MODERNIZE INFRASTRUCTURE AND OPERATIONS
Strong infrastructure and operational support is essential for thriving in
today's digital work environment. In this track, learn to enable workers to
remain productive regardless of their location.
Monday, March 18, 2024 / 11:00 AM - 11:30 AM CDT
HOW TO ASSEMBLE THE BUILDING BLOCKS FOR A MODEL DIGITAL WORKPLACE
Chris Jackson, Director Analyst, Gartner
Digital workplace services are the foundation of user productivity, but how do
we build a suite of capabilities that enables integration, collaboration,
communication and a positive user experience, while maintaining security,
compliance and governance? In this session, we will explore these concepts and
how to achieve them to ensure that you are architecting your digital workplace
for success.
Monday, March 18, 2024 / 12:30 PM - 01:00 PM CDT
WIN-WIN: HOW TO INCREASE DIGITAL WORKPLACE MATURITY AND IMPROVE SUSTAINABILITY
Stuart Downes, VP Analyst, Gartner
As maturity improves, it is easy to deploy more AI, more technology and a
broader range of devices. All these components of a digital workplace
architecture increase the carbon footprint and reduce sustainability. In this
session, digital workplace leaders will see how to improve levels of
sustainability while increasing the maturity of their digital workplace.
Monday, March 18, 2024 / 02:30 PM - 03:15 PM CDT
CONTRACT NEGOTIATION CLINIC: MICROSOFT
Aadil Nanji, Director Analyst, Gartner
In this session, we will talk about Microsoft’s objectives, priorities and
behaviors, licensing and pricing changes, and negotiation tips and tricks.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
IS DESKTOP AS A SERVICE THE RIGHT CHOICE TO DELIVER ENTERPRISE ENDPOINT
EXPERIENCES?
Stuart Downes, VP Analyst, Gartner
Sunil Kumar, Sr Director Analyst, Gartner
With the rapid growth of desktop as a service (DaaS), this session will help
identify when to deploy DaaS, its strengths and its weaknesses. The session will
identify key use cases and help digital workplace leaders understand how DaaS is
likely to evolve.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
THE DIGITAL WORKPLACE LEADER'S GUIDE TO SUSTAINABLE TECHNOLOGY
Autumn Stanish, Sr Principal Analyst, Gartner
Sustainable technology is one of Gartner's top strategic technology trends, and
it refers to a framework of technology solutions designed or used for
sustainability. This framework consists of an immeasurable amount of varying
tools that IT can use to improve their performance on environmental, social and
governance outcomes. This session will help digital workplace leaders navigate
various technologies, and identify the most applicable and useful ones for their
role.
Tuesday, March 19, 2024 / 10:30 AM - 12:00 PM CDT
WORKSHOP: UNDERSTANDING AND IMPROVING THE MATURITY OF YOUR DIGITAL WORKPLACE
Stuart Downes, VP Analyst, Gartner
During this workshop, you will complete an assessment of your digital workplace
maturity and align that to a high-level strategic roadmap. You will leave the
session with a template ready for you to present concepts to stakeholders and
develop your investment plans.
Note: We highly recommend workshop participants complete the Digital Workplace
Maturity Assessment (https://surveys.gartner.com/s/DigitalWorkplaceMaturity)
prior to the session in order to gain the most value.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 12:00 PM - 12:20 PM CDT
MAGIC QUADRANT FOR DESKTOP AS A SERVICE, 2023
Stuart Downes, VP Analyst, Gartner
2023 featured the inaugural Magic Quadrant for Desktop as a Service (DaaS).
Critical to secure remote and hybrid working, DaaS enables employees and third
parties to access cloud-hosted virtual desktops and applications. Learn more
about who and why we positioned vendors on the Magic Quadrant and better
understand the important market segments.
Tuesday, March 19, 2024 / 03:45 PM - 04:15 PM CDT
USE PERSONAS TO SELECT THE RIGHT DEVICES FOR YOUR HYBRID MULTIGENERATIONAL
WORKFORCE
Erin Pierre, Principal, Advisory, Gartner
Baby boomers, Gen X, millennials and Gen Z, all make up our modern-day workforce
and each generation has its own technical needs and preferences. In this
breakout, we will examine the device preferences of each generation and how
leaders can utilize digital workplace personas to better support device
selection for a multigenerational workforce in a growing hybrid environment.
Tuesday, March 19, 2024 / 03:45 PM - 04:45 PM CDT
CONTRACT NEGOTIATION CLINIC: MICROSOFT (REPEAT)
Aadil Nanji, Director Analyst, Gartner
In this session, we will talk about Microsoft’s objectives, priorities and
behaviors, licensing and pricing changes, and negotiation tips and tricks.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 04:30 PM - 05:00 PM CDT
UNDERSTANDING THE SINGLE- VS. MULTI-TENANT COLLABORATION LANDSCAPE IN MICROSOFT
365
Chris Jackson, Director Analyst, Gartner
Historically, organizations have been cautioned against multiple Microsoft 365
tenants. Choosing single- or multitenant for a Microsoft 365 environment is
complex, especially considering mergers, acquisitions, and divestitures. Recent
Microsoft innovations have helped, but the decision is still unclear. This
session delves into these changes, discussing the challenges and benefits of
each approach.
TRACK D: CREATE ENGAGING DIGITAL EMPLOYEE EXPERIENCES
Digital workplace leaders must prioritize the individual needs of their team
members and roles within an organization. In this track, learn how to improve
DEX and digital adoption, while driving the organization and cultural change
necessary to cultivate a positive workplace.
Monday, March 18, 2024 / 11:00 AM - 11:30 AM CDT
MAXIMIZE NEW APPLICATION ENGAGEMENT BY EMPLOYING “CONTINUOUS ADOPTION”
Craig Roth, VP Analyst, Gartner
Digital workers have never had so many applications to help them do their jobs.
But the best intentions of digital workplace leaders can fail if users don’t
fully adopt new technologies. How can you increase application adoption? We
describe a model for continuous adoption, where a sense-and-respond cycle uses
levers such as evangelism and business process integration to drive behavioral
change.
Monday, March 18, 2024 / 11:00 AM - 11:45 AM CDT
ASK THE EXPERT: COMMUNICATE THE BUSINESS VALUE OF THE DIGITAL WORKPLACE
Tori Paulman, Sr Director Analyst, Gartner
Many digital workplace leaders tell Gartner that they could improve at
connecting the work they do to value in a way that an executive audience would
find compelling. Join this interactive session to have a Gartner expert help
translate your top priorities into a language that will delight your leadership
and help you demonstrate success!
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 11:00 AM - 12:30 PM CDT
WORKSHOP: HOW TO BUILD AND USE AN EMPLOYEE EXPERIENCE JOURNEY MAP
Lane Severson, VP Analyst, Gartner
One of the most powerful tools to improve employee experience is an employee
journey map, which describes the steps an employee must go through to engage
with your organization. In this workshop, you will learn how to build a customer
journey map and how to utilize it to improve employee experience.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 12:30 PM - 01:15 PM CDT
ASK THE EXPERT: HOW TOTAL EXPERIENCE CAN GUIDE YOUR CONTENT MANAGEMENT STRATEGY
Tim Nelms, Sr Director Analyst, Gartner
Content services abound in the modern enterprise and making sense of which
market and solutions to use is challenging. This session looks at an
experience-led approach to aligning content services with business needs.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 12:30 PM - 01:15 PM CDT
ROUNDTABLE: SUCCESS STORIES ON DIGITAL EMPLOYEE EXPERIENCE AND DIGITAL WORKPLACE
Dan Wilson, VP Analyst, Gartner
Share and learn from your peers as we discuss digital workplace and digital
employee experience hacks, tips and tricks, ideas, innovations, best practices,
and success stories based on real-world environments and examples.
Ask Gartner experts your questions about digital workplace and digital employee
experience hacks, tips and tricks, ideas, innovations, best practices, and more.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 02:30 PM - 04:00 PM CDT
WORKSHOP: IMPROVE DIGITAL WORKPLACE MATURITY WITH A WORKER SURVEY
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
DW leaders need to gauge workforce readiness for new work methods. This workshop
shares insights from the User Technology Adoption Readiness Index, based on a
survey of over 4,000 organizations, gauging attitudes toward NWOW and the
barriers they face. Attendees receive a user survey for benchmarking against
this index, highlighting resistance areas to enhance cultural change success.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
ROUNDTABLE: EQUIPPING YOUR MIDDLE MANAGERS TO IMPROVE THE EMPLOYEE EXPERIENCE
Shawn Murphy, Sr Director Analyst, Gartner
While technology is an important part of your digital work experience, it's the
human side that is the glue to your DW maturity. Middle managers have the
greatest impact on employees' experience at work. This roundtable introduces
practices and mindsets that deepen middle management's toolkits to shape a
positive employee experience. Leaders will learn ways to apply the practices and
mindsets to their unique situations.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
SUPERCHARGE YOUR DIGITAL EMPLOYEE EXPERIENCE WITH SUPERAPPS
Jason Wong, Distinguished VP Analyst, Gartner
Superapps is a strategic technology trend that is becoming global. It impacts
not just consumers but also workforces. Learn why superapps will become an
essential part of the digital employee experience, what are the technologies
behind them and how digital workplace leaders can create a successful superapp
strategy.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
CYBERPSYCHOLOGY INSIGHTS THAT WILL UNLOCK PERFORMANCE IN THE DIGITAL WORKPLACE
Cynthia Phillips, Sr Director Analyst, Gartner
It's no secret that humans relate to each other differently during a web
conference than in person. But what does research about bridging what some
perceive as a digital divide? This insightful session sheds light on what helps
digital workplace connectedness and productivity, the surprising impacts of
online innovation, and where to focus on the digital workplace horizon.
Tuesday, March 19, 2024 / 10:30 AM - 10:50 AM CDT
MAGIC QUADRANT FOR INTRANET PACKAGED SOLUTIONS
Jim Murphy, Sr Director Analyst, Gartner
For many organizations, intranet transformation is spearheading efforts to
improve employee experience. In this session, we'll examine the intranet
packaged solutions that propose facilitating this effort.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
TOP 10 NEW WAYS TO IMPROVE THE DIGITAL EMPLOYEE EXPERIENCE
Dan Wilson, VP Analyst, Gartner
Improving the digital employee experience (DEX) has become paramount for
organizations looking to reduce and eliminate productivity-zapping digital
friction as well as trying to remain competitive in a hot talent market. In this
session, we will provide the top 10 newest ways to improve DEX as aggregated
from research and client interactions.
Tuesday, March 19, 2024 / 10:30 AM - 11:15 AM CDT
ASK THE EXPERT: HOW DO WE GET PRODUCTIVE, TIMELY FEEDBACK FROM OUR TECHNOLOGY
USERS?
Craig Roth, VP Analyst, Gartner
How can I best get employee feedback on tools and platforms from employees to
ensure we continuously improve and provide value from them? Your expert for this
session is Craig Roth, creator of Gartner’s Digital Dexterity Index and the User
Technology Adoption Readiness Index and the leader of Gartner’s Tech User
Behavior research. Come ready with your questions about different ways to tune
in to the voice of the user.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 12:00 PM - 12:30 PM CDT
TOP PRACTICES FOR EFFECTIVE COLLABORATION IN DISTRIBUTED TEAMS
Nikos Drakos, VP Analyst, Gartner
Effective collaboration in teams, where participants are distributed across time
and space, is the most important objective of a successful digital workplace
program. In this session, we share practical recommendations on how to achieve
team cohesion, frictionless coordination and visibility to enable team members
carry out what needs to be done, and managers to manage team members they cannot
see.
Tuesday, March 19, 2024 / 02:00 PM - 02:30 PM CDT
THE DAWN OF HUMAN-CENTRIC PRODUCTIVITY
Tori Paulman, Sr Director Analyst, Gartner
Organizations continue to face a talent crisis and the promise of tech-enabled
productivity is luring investments in emerging tech. But, what good is
technology with a workforce that is digitally distracted, fatigued or
disengaged? Digital workplace leaders who purposefully use technology to
accelerate and scale talent will shift from squeezing every ounce out of workers
to ushering in the dawn of human-centric productivity.
Tuesday, March 19, 2024 / 02:00 PM - 03:30 PM CDT
WORKSHOP: BUILDING YOUR INTRANET MODERNIZATION ROADMAP
Jim Murphy, Sr Director Analyst, Gartner
In this interactive session, digital workplace leaders responsible for intranet
modernization will collaborate on building five-year intranet and employee
experience roadmaps considering business outcomes, organizational and technical
capabilities, technology innovations, and risks.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 04:30 PM - 05:00 PM CDT
REINVIGORATING MEETING EXPERIENCES FOR EMPLOYEES
Christopher Trueman, Sr Principal Analyst, Gartner
Employee experiences in meetings (particularly hybrid and virtual meetings)
often struggle to meet expectations, resulting in frustration and lost
productivity. This session will provide you with best practices, advice, and
hacks to improve hybrid and virtual meeting experiences across your
organization.
Tuesday, March 19, 2024 / 04:30 PM - 05:00 PM CDT
FIVE HACKS FOR IMPROVING DIGITAL EMPLOYEE EXPERIENCE BY REDUCING WORK FRICTION
Emily Rose McRae, Sr Director Analyst, Gartner
Amid critical talent shortages, organizations are desperate to keep their
workforce engaged and enthusiastic. Work friction is a significant drag on
employee engagement, and digital workplace leaders are uniquely positioned to
mitigate it. Join this session to learn five quick wins for reducing work
friction and how to make the case for change.
TRACK E: PREPARE FOR THE FUTURE OF WORK
With the advent of generative AI and the evolution of collaborative tools,
digital workplace leaders must have a comprehensive strategy to stay ahead of
emerging trends. In this track, learn how to prepare for the digital evolution
with insights on generative AI, hybrid work, collaborative tools and more.
Monday, March 18, 2024 / 11:00 AM - 11:30 AM CDT
WHAT YOUR EMPLOYEES REALLY WANT: IT EMPLOYEE PERSPECTIVES ON THE FUTURE OF WORK
Emily Rose McRae, Sr Director Analyst, Gartner
With high turnover in the midst of critical talent shortages, organizations are
desperate to keep their IT workforce engaged and enthusiastic. Join this session
to see which future of work innovations are most likely to help attract and
retain IT function talent, and how these results vary by industry, by location
flexibility, by level, and other key factors.
Monday, March 18, 2024 / 11:00 AM - 11:45 AM CDT
ROUNDTABLE: HOW CAN BUSINESS TECHNOLOGISTS HELP DRIVE TECHNOLOGY ADOPTION AND
INNOVATION?
Jason Wong, Distinguished VP Analyst, Gartner
The average digital worker uses 11 applications, yet more than half of these
employees are customizing and building new capabilities. Is this a problem or an
opportunity for the digital workplace? Come share your challenges and learnings
with others. Together we'll find ways to harness the digital dexterity of
business technologists for improving overall technology adoption and innovation.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 12:30 PM - 01:00 PM CDT
HOW TO BE THE GENERATIVE AI CHAMPION YOUR CIO AND ORGANIZATION NEED
Adam Preset, VP Analyst, Gartner
GenAI is a top technology imperative with the potential to create extensive
value. Organizational leaders who may know the least about it are being asked to
make decisions with long-term impacts. What does the C-Suite think about GenAI
and how can digital workplace leaders support their CIOs as they transform
vision and ambition into reality? Join this session to learn the role you need
to play so your enterprise will succeed.
Monday, March 18, 2024 / 12:30 PM - 01:00 PM CDT
DELIVERING YOUR BEST NEXT EMPLOYEE EXPERIENCE
Jim Murphy, Sr Director Analyst, Gartner
One of your challenges as a digital workplace leader is to give employees what
they want; but not necessarily or merely what they say they want. This session
will take a broad view of digital workplace architecture techniques and emerging
technologies to delight your employees by better anticipating delivering to
their needs.
Monday, March 18, 2024 / 02:30 PM - 03:00 PM CDT
TOP TRENDS SHAPING THE FUTURE OF MEETINGS
Christopher Trueman, Sr Principal Analyst, Gartner
The forces of market consolidation, hybrid collaboration, return to office, and
technology innovation are colliding as workers rethink how to make the best of
meetings and how to make meetings their best. How will meetings and
organizational cultures change and what do digital workplace leaders need to do
to get their enterprises ready? Join this session for ideas to take back to help
you lead the change.
Monday, March 18, 2024 / 02:30 PM - 03:15 PM CDT
ROUNDTABLE: HYBRID 2.0 — SHOULD WE BRING EMPLOYEES BACK TO OFFICE OR NOT?
Lacy Lei, Sr Principal Analyst, Gartner
There is not a uniform standard for the "new normal". Organizations are moving
forward to the next phase of hybrid work. Join your peers in this roundtable
session and share how you are enabling a hybrid working environment with
supporting technologies. Learn from other organizations about their best
practices to ensure productivity and engagement.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Monday, March 18, 2024 / 04:00 PM - 04:45 PM CDT
ASK THE EXPERT: HOW ARE MEETING PRACTICES AND TECHNOLOGIES EVOLVING?
Christopher Trueman, Sr Principal Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting
overload. What's a leader to do when confronted with the need to design hybrid
meetings and spaces for those in an office so that all feel included? And what
are the best practices and technologies for the same? Join this session and
bring your questions to a Gartner technology expert.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 09:00 AM - 09:45 AM CDT
KEYNOTE: THE BLUEPRINT TO UNLOCKING DIGITAL EMPLOYEE EXPERIENCE
Jason Wong, Distinguished VP Analyst, Gartner
Max Goss, Director Analyst, Gartner
CIOs have the third-highest positive influence on overall employee experience
(EX), behind the CEO and COO. Digital workplace leaders must help their CIO meet
the EX challenge by advancing digital workplace maturity. Digital workplace
leaders must also become digital employee experience leaders. Use Gartner’s DEX
blueprint to guide a coordinated, holistic approach to maximize employee
engagement and empowerment for transformation of work.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
HOW TO SHIFT ORGANIZATIONAL CULTURE TODAY TO EMBRACE GENERATIVE AI TOMORROW
Cynthia Phillips, Sr Director Analyst, Gartner
Shawn Murphy, Sr Director Analyst, Gartner
Does your organization have an AI-ready culture? Organizational culture is the
shared identity that shapes our work norms — work norms that generative AI is
about to disrupt. This session provides five steps to cultivate an AI-ready
culture that will propel your organization into the future.
Tuesday, March 19, 2024 / 02:00 PM - 02:30 PM CDT
CULTIVATE ESSENTIAL SKILLS FOR COLLABORATING WITH ARTIFICIAL INTELLIGENCE
Darin Stewart, VP Analyst, Gartner
AI is transforming the digital workplace and the nature of work, leaving
professionals to worry about their place in this new landscape. The question is
not, "Can AI do my job?" but "How can I do my job better using AI." This session
will introduce the skills essential to thrive in an AI-dominated future and
provide strategies for developing those skills in yourself and the workforce.
Tuesday, March 19, 2024 / 02:00 PM - 03:30 PM CDT
WORKSHOP: EMPOWERING EVERY EMPLOYEE – A DIGITAL WORKPLACE LEADER’S GUIDE TO
ACCESSIBILITY
Erin Pierre, Principal, Advisory, Gartner
The digital workplace is the bridge between people and technology, so people and
technology must work together to ensure a more equitable and inclusive digital
experience. This workshop’s attendees will explore how to create a more
inclusive and accessible digital workplace through best practices and
technology.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 03:45 PM - 04:15 PM CDT
HOW GENERATIVE AI WILL RECONSTRUCT AND REBUILD YOUR NEW DAILY WORK
Lacy Lei, Sr Principal Analyst, Gartner
There is no doubt that generative AI can save employees' time and change the way
work is done. However, most digital workers are not prepared for the coming
trend. This session will highlight typical everyday generative AI use cases that
would help your digital workers to start their GenAI journey.
Tuesday, March 19, 2024 / 03:45 PM - 04:30 PM CDT
ROUNDTABLE: WHAT IMPACT IS GENERATIVE AI HAVING ON THE DIGITAL WORKPLACE?
Adam Preset, VP Analyst, Gartner
Joe Mariano, Director Analyst, Gartner
It's been a year of significant hype around generative AI, but it's time for a
reality check. What have you seen and what's still aspirational when it comes to
augmenting your workforce with AI? Join your peers in this roundtable session to
exchange insights and best practices on what's worked for your organization to
get the best outcomes from generative AI technologies and efforts.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
SPOTLIGHT TRACK: GENERATIVE AI
As the capabilities of generative AI develop, the identification of its value to
the workplace is a key goal for many digital workplace leaders. In this track,
learn how to leverage generative AI in your organization to increase
productivity and efficiency.
Monday, March 18, 2024 / 12:30 PM - 01:00 PM CDT
HOW TO BE THE GENERATIVE AI CHAMPION YOUR CIO AND ORGANIZATION NEED
Adam Preset, VP Analyst, Gartner
GenAI is a top technology imperative with the potential to create extensive
value. Organizational leaders who may know the least about it are being asked to
make decisions with long-term impacts. What does the C-Suite think about GenAI
and how can digital workplace leaders support their CIOs as they transform
vision and ambition into reality? Join this session to learn the role you need
to play so your enterprise will succeed.
Monday, March 18, 2024 / 04:00 PM - 04:30 PM CDT
4 USE CASES FOR GENERATIVE AI AND CHATGPT IN THE DIGITAL WORKPLACE
Darin Stewart, VP Analyst, Gartner
ChatGPT and GenAI are transforming the digital workplace and digital leaders are
struggling to know where to start and how to minimize disruption. This session
presents four essential use cases for GenAI in the digital workplace and
guidance on implementing them: copilots, content creation, knowledge capture and
knowledge access. These lay the foundation for an AI-centric, future-proof DW.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
HOW TO SHIFT ORGANIZATIONAL CULTURE TODAY TO EMBRACE GENERATIVE AI TOMORROW
Cynthia Phillips, Sr Director Analyst, Gartner
Shawn Murphy, Sr Director Analyst, Gartner
Does your organization have an AI-ready culture? Organizational culture is the
shared identity that shapes our work norms — work norms that generative AI is
about to disrupt. This session provides five steps to cultivate an AI-ready
culture that will propel your organization into the future.
Tuesday, March 19, 2024 / 10:30 AM - 11:00 AM CDT
THE PERILS AND PROMISES OF MICROSOFT 365 COPILOT
Matt Cain, Distinguished VP Analyst, Gartner
Many organizations are facing a momentous decision around Microsoft 365 Copilot.
Implementation will be expensive, and complex and worries abound over trust,
risk and security. But Copilot also has the potential to solve longstanding
knowledge management issues & empower workers with new ways to interact with
content, data and applications. We'll help analyze the top issues to drive more
informed decisions.
Tuesday, March 19, 2024 / 12:00 PM - 12:45 PM CDT
ASK THE EXPERT: MICROSOFT 365 COPILOT
Matt Cain, Distinguished VP Analyst, Gartner
Microsoft is moving fast with M365 Copilot and things seem to change every day.
This session will give attendees an opportunity to ask their most pressing
questions about this potentially transformative technology and hear what is top
of mind with their peers.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
Tuesday, March 19, 2024 / 02:00 PM - 02:30 PM CDT
HOW THE POWER OF GENERATIVE AI WILL TRANSFORM KNOWLEDGE MANAGEMENT
Tim Nelms, Sr Director Analyst, Gartner
Generative AI will transform the way we leverage and interact with information
and the digital workplace promises to be the epicenter of these changes. The
session explores these changes, how generative AI will be used and how we should
plan for its introduction.
Tuesday, March 19, 2024 / 02:00 PM - 02:30 PM CDT
CULTIVATE ESSENTIAL SKILLS FOR COLLABORATING WITH ARTIFICIAL INTELLIGENCE
Darin Stewart, VP Analyst, Gartner
AI is transforming the digital workplace and the nature of work, leaving
professionals to worry about their place in this new landscape. The question is
not, "Can AI do my job?" but "How can I do my job better using AI." This session
will introduce the skills essential to thrive in an AI-dominated future and
provide strategies for developing those skills in yourself and the workforce.
Tuesday, March 19, 2024 / 03:45 PM - 04:15 PM CDT
HOW GENERATIVE AI WILL RECONSTRUCT AND REBUILD YOUR NEW DAILY WORK
Lacy Lei, Sr Principal Analyst, Gartner
There is no doubt that generative AI can save employees' time and change the way
work is done. However, most digital workers are not prepared for the coming
trend. This session will highlight typical everyday generative AI use cases that
would help your digital workers to start their GenAI journey.
Tuesday, March 19, 2024 / 03:45 PM - 04:30 PM CDT
ROUNDTABLE: WHAT IMPACT IS GENERATIVE AI HAVING ON THE DIGITAL WORKPLACE?
Adam Preset, VP Analyst, Gartner
Joe Mariano, Director Analyst, Gartner
It's been a year of significant hype around generative AI, but it's time for a
reality check. What have you seen and what's still aspirational when it comes to
augmenting your workforce with AI? Join your peers in this roundtable session to
exchange insights and best practices on what's worked for your organization to
get the best outcomes from generative AI technologies and efforts.
Please Note: Based on availability and eligibility you may sign-up for the
session via Conference Navigator after you register for this conference.
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