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Insurers have been cleared of any liability for claims made by Louisiana Ford, Nissan dealerships over stolen vehicles, a U.S. district judge ruled. Having trouble viewing this email? See the online version WEDNESDAY, NOVEMBER 15, 2023 SUBSCRIPTION REQUIRED FEDERAL JUDGE: DEALERSHIPS, NOT INSURERS, LIABLE FOR VEHICLES STOLEN WITH FAKE IDENTITIES Read More > SUBSCRIPTION REQUIRED FORMER OKLA. KIA, MITSUBISHI DEALER GETS NEARLY 11 YEARS FOR FRAUD, TAMPERING Read More > Advertisement F&I Compliance Keeping You Up at Night? Stay ahead of F&I regulatory updates without the headaches. F&I Sentinel partners with you wherever you are on your compliance journey so you can get F&I compliance going your way. Learn how. SUBSCRIPTION REQUIRED ASSURANT EXTENDED CARE EXPANDS PROTECTION Read More > SUBSCRIPTION REQUIRED MAN SUES CONN. DEALERSHIP, TOYOTA MOTOR CREDIT OVER REPOSSESSION Read More > SUBSCRIPTION REQUIRED LETTER TO THE EDITOR: LACK OF 0% LOANS DOES THWART BUYERS Read More > GM CREDIT CARD BEING DROPPED BY GOLDMAN SACHS; GM EYES NEW PARTNERS Read More > VIDEO: HOW SERVICE ADVISERS CAN BUILD RELATIONSHIPS AND TRUST WITH CUSTOMERS Scott Turner of dealership training company Quantum5 shares five important practices for service advisers, including conducting a proper walk-around inspection and showing gratitude. See More > BY THE NUMBERS Middle-income Americans' pessimism about finances on the rise For the first time since the start of the Primerica Financial Security Monitor surveys in September 2020, more than half of middle-income Americans are pessimistic about their finances, rating them as "not so good" or poor. More than 70% still saw their income as falling behind the cost of living, and a similar percentage considered their ability to save for the future to be "not so good" or poor. Yet these percentages were down slightly from a year ago, and slightly higher proportions of consumers had an emergency fund of $1,000 or more. September 2023* June 2023* September 2022 August 2021 Condition of personal finances is good or excellent 49% 50% 53% 65% Income is falling behind the cost of living 72% 71% 75% 65% Emergency fund to cover expense of $1,000 or greater 62% 61% 60% 65% Economic health of community is "not so good" or poor 55% 54% 55% 54% Ability to save for the future is "not so good" or poor 71% 71% 73% 63% Credit card debt has increased in past three months 34% 33% 37% 21% *Survey methodology changed to allow incomes of $30,000-$130,000, up from $30,000-$100,000 Source: Primerica WHAT WE'RE READING BACK TO THE FUTURE? THE NEW INTEREST RATE NORMAL MIGHT LOOK A LOT LIKE THE PRE-CRASH ERA University of Tampa associate professor Vivekanand Jayakumar says that while some people are proposing elevated interest rates might endure, recent volatility in the market makes it difficult to get a true sense of how rates will behave long-term. READ THE HILL OPINION PIECE HERE > F&I TIP Explain why a customer's car deal went to a particular lender Patrick Roosenberg, senior director of automotive finance intelligence at J.D. Power, said it's always good to reinforce to the customer "why you're putting them with the lender you are." This discussion would stress more than simply the interest rate, Roosenberg said. A finance manager might mention the lender's customer service, mobile app or website, he said. Dealers should consider such additional factors when evaluating a financial institution, Roosenberg said. A customer who has a poor customer service experience with a lender will be less loyal to the dealership as well, he said. "The lender does make a difference to the dealer," he said. » READ MORE F&I COVERAGE ON AUTONEWS.COM > Have a good F&I tip to share? Email John Huetter at john.huetter@crain.com and Paige Hodder at paige.hodder@crain.com PRESS RELEASES PAGAYA ANNOUNCES ADDITION OF TWO NEW PARTNERS, SCALING ITS LENDING NETWORK WITH A TOP FIVE BANK IN THE U.S. AND TOP FOUR AUTO CAPTIVE Read More > INFORMED.IQ LAUNCHES DEALER VERIFY, A NEW TOOL LEVERAGING AI TO ENHANCE THE AUTO DEALER EXPERIENCE AND REDUCE CONTRACTS IN TRANSIT Read More > AUTO FINANCE FIRMS SHARPEN FOCUS ON CONSUMER BILLING AND PAYMENTS AS CAR OWNERSHIP COSTS SKYROCKET Read More > BEST DEALERSHIPS TO WORK FOR See which dealers are going above and beyond for their staff this year. SUBSCRIBE NOW This email was sent to nmyburgh@toyfin.co.za Manage My Account | Contact Us © 2023 Automotive News 1155 Gratiot Ave., Detroit, MI 48207-2997 United States Privacy Policy | Terms and Conditions | Unsubscribe