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Insurers have been cleared of any liability for claims made by Louisiana Ford,
Nissan dealerships over stolen vehicles, a U.S. district judge ruled.

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WEDNESDAY, NOVEMBER 15, 2023

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FEDERAL JUDGE: DEALERSHIPS, NOT INSURERS, LIABLE FOR VEHICLES STOLEN WITH FAKE
IDENTITIES



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FORMER OKLA. KIA, MITSUBISHI DEALER GETS NEARLY 11 YEARS FOR FRAUD, TAMPERING



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F&I Compliance Keeping You Up at Night?

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partners with you wherever you are on your compliance journey so you can get F&I
compliance going your way.

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ASSURANT EXTENDED CARE EXPANDS PROTECTION



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MAN SUES CONN. DEALERSHIP, TOYOTA MOTOR CREDIT OVER REPOSSESSION



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LETTER TO THE EDITOR: LACK OF 0% LOANS DOES THWART BUYERS



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GM CREDIT CARD BEING DROPPED BY GOLDMAN SACHS; GM EYES NEW PARTNERS



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VIDEO: HOW SERVICE ADVISERS CAN BUILD RELATIONSHIPS AND TRUST WITH CUSTOMERS



Scott Turner of dealership training company Quantum5 shares five important
practices for service advisers, including conducting a proper walk-around
inspection and showing gratitude. 



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BY THE NUMBERS

Middle-income Americans' pessimism about finances on the rise
For the first time since the start of the Primerica Financial Security Monitor
surveys in September 2020, more than half of middle-income Americans are
pessimistic about their finances, rating them as "not so good" or poor. More
than 70% still saw their income as falling behind the cost of living, and a
similar percentage considered their ability to save for the future to be "not so
good" or poor. Yet these percentages were down slightly from a year ago, and
slightly higher proportions of consumers had an emergency fund of $1,000 or
more.

  September
2023* June
2023* September
2022 August
2021 Condition of personal finances is good or excellent 49% 50% 53% 65% Income
is falling behind the cost of living 72% 71% 75% 65% Emergency fund to cover
expense of $1,000 or greater 62% 61% 60% 65% Economic health of community is
"not so good" or poor 55% 54% 55% 54% Ability to save for the future is "not so
good" or poor 71% 71% 73% 63% Credit card debt has increased in past three
months 34% 33% 37% 21%

*Survey methodology changed to allow incomes of $30,000-$130,000, up from
$30,000-$100,000 Source: Primerica



WHAT WE'RE READING

 


BACK TO THE FUTURE? THE NEW INTEREST RATE NORMAL MIGHT LOOK A LOT LIKE THE
PRE-CRASH ERA

University of Tampa associate professor Vivekanand Jayakumar says that while
some people are proposing elevated interest rates might endure, recent
volatility in the market makes it difficult to get a true sense of how rates
will behave long-term.

READ THE HILL OPINION PIECE HERE >  



 

F&I TIP

Explain why a customer's car deal went to a particular lender

Patrick Roosenberg, senior director of automotive finance intelligence at J.D.
Power, said it's always good to reinforce to the customer "why you're putting
them with the lender you are."
This discussion would stress more than simply the interest rate, Roosenberg
said. A finance manager might mention the lender's customer service, mobile app
or website, he said.
Dealers should consider such additional factors when evaluating a financial
institution, Roosenberg said. A customer who has a poor customer service
experience with a lender will be less loyal to the dealership as well, he said.
"The lender does make a difference to the dealer," he said.

» READ MORE F&I COVERAGE ON AUTONEWS.COM
> Have a good F&I tip to share? Email John Huetter at john.huetter@crain.com and
Paige Hodder at paige.hodder@crain.com

 



PRESS RELEASES




PAGAYA ANNOUNCES ADDITION OF TWO NEW PARTNERS, SCALING ITS LENDING NETWORK WITH
A TOP FIVE BANK IN THE U.S. AND TOP FOUR AUTO CAPTIVE

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INFORMED.IQ LAUNCHES DEALER VERIFY, A NEW TOOL LEVERAGING AI TO ENHANCE THE AUTO
DEALER EXPERIENCE AND REDUCE CONTRACTS IN TRANSIT

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AUTO FINANCE FIRMS SHARPEN FOCUS ON CONSUMER BILLING AND PAYMENTS AS CAR
OWNERSHIP COSTS SKYROCKET

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