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GET STARTEDEXPERIENCE A DEMOGET PRICING

In person event


OPENTALK CX SUMMIT SERIES NEW YORK CITY.

TUESDAY, JUNE 14, 2022 | CONVENE W 42ND STREET

REGISTER NOW



EVERY EXPERIENCE IS AN OPPORTUNITY TO BUILD CUSTOMER CONNECTIONS THAT LAST.

Join us for a dynamic half-day event, designed for customer obsessed leaders
across industries and departments. Attend Opentalk NYC to discuss strategies for
the future of contact centers, meet with CX industry leaders, and hear from
Talkdesk executives, partners, and customers. Registration is free and space is
limited.

REGISTER NOW


TAKE A GLIMPSE AT THE SESSIONS, SPEAKERS, AND KEYNOTE AT OPENTALK NYC.

Tuesday, June 14, 2022 | Convene W 42nd Street

Event Agenda

TIMESESSION TITLE

11:30 A.M. – 12:30 P.M.

REGISTRATION & LUNCH

After completing registration, join us for lunch in the Opentalk Expo. In the
Opentalk Expo, you can network with our partners, meet with Talkdesk experts, or
learn more about the Talkdesk Community.

12:30 – 2:00 P.M.

A BETTER WAY TO GREAT CUSTOMER EXPERIENCES.

There’s a better way to great customer experiences. Join Talkdesk CMO Kathie
Johnson and Senior Director of Product Management, Kevin Pierson, for an
inspirational journey as they share insights and innovations, and celebrate our
customers’ successes.

Keynote highlights include:

 * How Talkdesk’s mission and values help drive a culture of CX excellence for
   our customers.
 * Exciting new innovations (and live demo!) to deliver next-level CX, including
   AI and purpose-built industry products.
 * Powerful stories from customers and partners taking CX to the next level.
 * An overview of the Talkdesk village of CX services and partners available to
   help you achieve your CX goals.

Kathie Johnson, Chief Marketing Officer at Talkdesk
Kevin Pierson, Senior Director, Product Management at Talkdesk
Fred Kleiman, VP, Customer Experience at AMC Networks

PANEL OF CX EXPERTS – DRIVING GROWTH WITH SUPERIOR CX.

Join this panel of Talkdesk customers to find out how they have moved forward
out of the pandemic and are managing new and unprecedented demands on customer
service and the contact center. We will examine some of the biggest trends in
customer and employee behavior that will define CX and the use of technology
over the next few years. The panel will also share real-life examples and
inspiring stories of success.

Topics will include:

 * Seamless omnichannel.
 * Moving from automation to prediction.
 * Driving ROI from AI.
 * Agent well-being and empowerment.

Kieran King, Chief Customer Officer at Talkdesk
Ed Poorbaugh, Director, Sales Operations Technologies at Sysco
Rod Brownridge, Senior Vice President Customer Support at Fusion Connect

2:00 – 2:30 P.M.

BREAK

Visit the Opentalk Expo to network with our partners, meet with Talkdesk
experts, or learn more about the Talkdesk Community.

2:30 – 4:00 P.M.

TRANSFORMING THE CUSTOMER JOURNEY WITH AI FOR EVERY DAY: REAL-LIFE STORIES FROM
TALKDESK AND AWS.

From increasing self-service rates to helping agents resolve issues faster,
artificial intelligence (AI) is shaping the future of the contact center. Join
this session to hear examples of successful AI implementations from both
Talkdesk and AWS, as well as learn everyday AI use cases that are accessible to
any contact center. Find out about the latest advances in AI, while keeping one
foot in the real world.

Brett Hamilton, Head of Business Development at Amazon Web Services

CREATING GREAT CUSTOMER EXPERIENCES WITH TALKDESK AND SALESFORCE.

Join this session with Talkdesk and Salesforce to learn how you can create
seamless agent experiences that help agents stay productive and deliver
consistent and memorable experiences for your customers. See how you can take
advantage of Talkdesk’s voice communications embedded directly within
Salesforce’s Service Cloud Voice console, or deliver exceptional support and
outbound engagement across every channel using Talkdesk for Salesforce. You can
even leverage both integrations on the same instance of Talkdesk to ensure each
of your teams has exactly what they need to create exceptional experiences.

Matt Crane Sr. Director, Product Management (Emerging Products) at Salesforce
Kevin McNulty, Director, Product Marketing - CX Cloud at Talkdesk

BUILD AGILITY AND EXTEND YOUR CAPABILITIES BY PLUGGING INTO THE APPCONNECT
MARKETPLACE.

Great customer experiences are not created in a silo. It requires an ecosystem
of internal teams, partners, services, and multiple systems all working
seamlessly together. Come to this session to hear directly from our AppConnect
partners and find out how their solutions can broaden the capabilities of your
team and provide you more ways to leverage the power of CX Cloud. Discover all
the capabilities you need to deliver customer experiences that build long-term
brand loyalty.

AJ Chan, Chief Operating Officer at Textline
Brad Schieber, Vice President of Sales and Strategic Alliances at Zingtree
Vern Fernandez, Senior Manager, Contact Center Excellence at Jabra
Katie Rubak, Director, Partner Marketing at Talkdesk

 CLOSING KEYNOTE

Get inspired by our special guest who will give unique insights into the future
of CX and provide key takeaways from the day’s sessions.  Leave the day with
actionable takeaways to bring back to your company.

Brad Cleveland Keynote Speaker and Consultant

4:00 – 5:30 P.M.

NETWORKING RECEPTION

The day will conclude with a reception in the Opentalk Expo – network with your
peers and our speakers, as well as pick the brains of Talkdesk experts and
partners.


EXPLORE POWERFUL IDEAS AND INSIGHTS WITH CX INDUSTRY LEADERS AND STRATEGISTS.

Come to hear from the best and brightest minds in CX. Discover how AI-powered
technology and industry-specific solutions enable organizations around the world
to deliver seamless, personalized experiences across any channel.




BRETT HAMILTON

AMAZON WEB SERVICES (AWS)

Global Head of Business Development, Natural Language AI Services



MATT CRANE

SALESFORCE

Sr. Director, Product Management (Emerging Products)



BRAD CLEVELAND

KEYNOTE SPEAKER AND CONSULTANT



ROD BROWNRIDGE

FUSION CONNECT

Senior Vice President Customer Support



VERN FERNANDEZ

JABRA

Senior Manager, Contact Center Excellence



ED POORBAUGH

SYSCO CORPORATION

Director, Sales Operations Technologies



AJ CHAN

TEXTLINE

Chief Operating Officer



BRAD SCHIEBER

ZINGTREE

Vice President of Sales and Strategic Alliances



FRED KLEIMAN

AMC NETWORKS

VP, Customer Experience




MEET THE PARTNERS.

AWS

For over 15 years, Amazon Web Services has been the world’s most comprehensive
and broadly adopted cloud offering. AWS has been continually expanding its
services to support virtually any cloud workload, and it now has more than 200
fully featured services.

SALESFORCE

Salesforce, the global CRM leader, empowers companies of every size and industry
to digitally transform and create a 360° view of their customers.


MEET THE SPONSORS.

ADA

Ada is the brand interaction layer that enables brands to be continuously
available, completely consistent and always helpful. Using advanced Interaction
AI, Ada knows what customers want, when they want it. It integrates all data
sources and client-facing communications to create smooth, frictionless
experiences and amazing brand interactions at any scale.

JABRA

Jabra is a world leading brand in audio, video, and collaboration solutions –
engineered to empower consumers and businesses. Proudly part of the GN Group, we
are committed to letting people hear more, do more, and be more than they ever
thought possible. Jabra engineering excellence leads the way, building on 150
years of pioneering work within the GN Group.

LTI

LTI (NSE: LTI) is a global technology consulting and digital solutions company
helping more than 460 clients succeed in a converging world. With operations in
33 countries, we go the extra mile for our clients and accelerate their digital
transformation with LTI’s Mosaic platform enabling their mobile, social,
analytics, IoT and cloud journeys.

TEXTLINE

Make business personal with a fast, friendly, and convenient business SMS
channel for modern support and sales teams. Create stronger customer
relationships with two-way communication on the most secure business text
messaging platform. We empower thousands of companies including 1-800-GOT-JUNK?,
Tuft & Needle, and Stuart Weitzman to build innovative customer and employee
experiences.

ZINGTREE

Zingtree is the no-code interactive decision tree software that enables
businesses to turn complex processes into clear action. Over 700 companies and
contact centers rely on Zingtree to create detailed agent scripts, guide
customers to solve their own issues and manage their internal processes at
scale. Founded in 2014, Zingtree is on a mission to help enterprises make
information actionable for faster and better human decisions.


MEET US FOR AN EXCEPTIONAL EXPERIENCE IN THE HEART OF TIMES SQUARE.

It’s been a while since we’ve connected in-person. That’s why we’re coming to
you! Take a sneak peek at Convene W 42nd Street, located right in the heart of
Times Square. We can’t wait to see you there.

REGISTER NOW


REGISTER NOW TO ATTEND THE OPENTALK CX SUMMIT SERIES IN NEW YORK CITY.



Why Talkdesk
 * Customer Service
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 * Pricing
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 * Retail & Consumer Goods
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Product
 * Product Demo
 * Omnichannel Engagement
 * Workforce Engagement
 * Customer Experience Analytics
 * Employee Collaboration

Resources
 * Blog
 * Engineering Blog
 * Demo Center
 * Talkdesk CXTalent
 * Knowledge Base
 * Talkdesk Academy
 * Developer Documentation

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