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 * Solutions
   * * 
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     * * BY FOCUS
         
          * Voice of Customers
            Create meaningful customer or patient experiences
          * Voice of Employees
            Manage your workforce’s feedback
     
     * * BY INDUSTRY
         
          * Financial Services
          * Telecommunications
          * Pharmaceuticals
          * Travel
          * Utilities
          * Retail & E-commerce
     
     * * BY USE CASE
         
          * Start a Voice of the Employee program
          * Boost survey response rates with WhatsApp
          * Improve your website UX
          * Easily map customer journey pain points with AI
          * Explore more ➔
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 * Product
   
   * * * PRODUCT OVERVIEW
         
         The #1 AI Voice of the Customer and Employee unlocking ROI
         effortlessly.
         
         Find out more
         
          * + Integrations & apps
          * + Deployment of your choice
     * 
     * * 
       
       * LISTEN & INTEGRATE
         
         Collect and integrate feedback
       
       *  * Surveys
          * Social media
          * Behaviour
          * Data hub
     * * 
       
       * ANALYSE & PREDICT
         
         Interpret and understand data
       
       *  * Sentiment analysis
          * Text analytics
          * Predictive analytics
     * * 
       
       * IMPLEMENT & IMPROVE
         
         Apply feedback-driven changes
       
       *  * Inner loop
          * Outer loop
     * * 
       
       * MEASURE & SUCCEED
         
         Evaluate impact and measure success
       
       *  * Operational dashboard
          * Strategic dashboard
 * Services
   * * * 
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     * *  * Managed Integrations
            Connect with the apps you already use
          * Technology Adoption Services
            You stay focused on your core business. We’ll take care of the rest
          * Training
            Education is a shared journey
          * Consultancy
            Unleashing your potential every step of the way
 * Pricing
 * About
   * * 
     * 
     
     * * ABOUT US
         
          * Company
          * People & Career
          * Our Network
          * Awards & Recognitions
     
     * * WHAT’S NEW
         
          * SANDSIV Global VoC Solution Provider
          * SANDSIV Spearheading AI-Powered Human Experience Solutions
          * SANDSIV Introduces Esteemed Advisory Board
          * SANDSIV Holds Firm as the Champion in the 2023 Emotional Footprint
            Awards
          * SANDSIV named a Leader in 2023 SPARK Matrix™
          * SANDSIV Accelerates Global Growth with Oracle
          * SANDSIV is a new partner in the network of the i-CEM initiative
          * See All News
     * 
 * Resources
   * * 
     * 
     
     * * LEARN
         
          * Brochures & reports
          * sandsiv+ videos
     
     * * GET INSPIRED
         
          * Customer Success Stories
          * Whitepapers
          * Blogs
          * Video podcast
          * Events & Webinars
     
     * * FEATURED TOPICS
         
          * Award | 2023 Global VoC leadership
          * Case study | A1 Telekom Austria
          * Partner | New strategic partnership with Nigerian Treten Networks
     * 
 * Partners
   
   * * * BREAKING NEWS
         
         Get the inside scoop on the latest and greatest from our partners
         
         Find out more
         
          * +Africa – CX Touchpoints
          * +America – IAM
     * 
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       * Overview and Partner Program
         
         Maximize your potential with our partner programs, designed to help you
         succeed in all aspects of your business.
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 * English
   * Italiano
   * Español
   * Deutsch

 * Solutions
   * * * By focus
         * Voice of Customers
         * Voice of Employees
       * By industry
         * Financial Services
         * Telecommuncations
         * Pharmaceuticals
         * Utilities
         * Travel industry
         * Retail & E-commerce
       * By use case
         * Start a Voice of the Employee program
         * Boosting survey response rates with WhatsApp
         * Improve website UX with digital interceptions
         * Easily Map Customer Journey Pain Points with AI
 * Product
   * Product overview
     * Product overview
     * Integrations & apps
     * Deployment of your choice
     * Releases
   * Listen & connect
     * Surveys
     * Socials & reviews
     * Operational data
     * Unified feedback hub
   * Analyse & predict
     * Text & speech analytics
     * Sentiment analysis
     * Trends & insights
   * Drive action & improve
     * Inner loop
     * Outer loop
     * Alerting
   * Measure & win
     * Dashboard
     * Advanced dashboard
 * Services
   * Managed integrations
   * Training
   * Technology adoption services
   * Consultancy
 * Plans & pricing
 * About
   * About us
     * Company
     * People & career
     * Our Network
   * What's new
     * SANDSIV Global VoC Solution Provider
     * SANDSIV Spearheading AI-Powered Human Experience Solutions
     * SANDSIV Introduces Esteemed Advisory Board
     * SANDSIV named a Leader in 2023 SPARK Matrix™
     * See All News
 * Resources
   * Learn
     * Brochures & reports
     * sandsiv+ videos
   * Get Inspired
     * Customer success stories
     * Whitepapers
     * Blogs
     * CX punk chat
     * Events & webinars
   * Featured topics
     * SANDSIV Global VoC Solution Provider
     * Case study | A1 Telekom Austria
     * Partner | New strategic partnership with Nigerian Treten Networks
 * Partners
   * Partners Overview
   * Breaking News
 * Contact
 * Request a demo
 * English
   * Italiano
   * Español
   * Deutsch


MAKING OUR CUSTOMERS’ LIVES EASIER WITH SANDSIV+

Bringing a human touch to tech: smart, reliable, and custom AI-driven enterprise
Voice of the Customer software solution for happier customers and more human
companies.
Show me

#1 European Voice of the Customer solution

awarded both in 2021 and 2022



Read the report

THE HUMAN EXPERIENCE


ONE SOLUTION FITS ALL

sandsiv+ embraces both the voices of customers and employees, aligning every
project around what truly matters – the Human Experience.


SANDSIV+ FOR VOC

Whether you’re a fast-growing innovator or a global organization, we offer Voice
of Customer programs tailored to your needs.
Read more


SANDSIV+ FOR VOE

Our platform adjusts to your initial needs and scales as your project evolves,
offering comprehensive Voice of Employee programs.
Read more
Clients
Trusted by top world-class brands



FROM FEEDBACK TO CHANGE

DON’T LOSE THE VOICE OF THE CUSTOMER


LISTEN AND UNIFY

Listen to each customer and employee and connect all of their voices from
different channels. Get on board with a totally omni-channel tool.


ACTIONABLE INSIGHTS. EASY LEARNING


ANALYZE AND REPORT

Dominate the market with a comprehensive understanding of your customers through
valuable insights. Let’s use an advanced analytics tool for easily readable
reports and real-time dashboards.


BUILD RELATIONSHIPS AND TRUST


MEASURE SUCCESS

Embrace change and maximize your brand strength through constant evaluation of
your customers’ feedback. Make the right adjustments to evolve your
organization, processes and behaviors.

The sandsiv+ advantage
Impress your customers, motivate your team, find real results, anywhere,
anytime. Everything you are looking for, in one potent package.
 * Innovation
 * Customization
 * All-in-one
 * People-Centricity

Innovation

Choose a smart and flexible Voice of the Customer solution reflecting the
innovative spirit of Switzerland, recently recognized as the foremost Innovation
Hub.

What’s new in AI

Customization

With 8 modules and a flexible pricing structure, you only get what you need.
Choose to save both time and money.

Plans & Pricing

All-in-one

Link up all your channels and tools to sandsiv+ for a centralized hub of
customer information. VoC and VoE are two faces of the same coin: sandsiv+
integrates both into one simple solution.

Start a VoE program

People-Centricity

Experience more than just technology. Grow your business through happy
customers, employees, and partners. Global reach, local charm – we speak your
language, wherever you are!

People & Career

Ivan Barbero – Business Analytics & Customer Insight Leader
Roche
sandsiv+ is the perfect fit for Roche that wanted to strengthen the business,
enabling a culture of customer-centricity. I appreciate its innovation and the
continuous improvements in the self-service capabilities.
Customer Success Stories
Juliana Posch – Group Head of Sales and Customer Services
A1 Telekom Austria Group
SANDSIV fully satisfied our criteria to further drive the best customer
experience along the entire customer journey. We are impressed by SANDSIV’s
passion for the project and its comprehensive Voice of the Customer approach.

Customer Success Stories
Ben Dickie – Research Director
Info-Tech Research Group
SANDSIV has done an impressive job at providing deep customer insights via its
text analytics capabilities, which can analyze customer feedback at scale from a
variety of endpoints – surveys, social, and reviews, to name a few.
Brochures & reports
Federico Teveles – Research Analyst
Frost & Sullivan
sandsiv+ is an exceptional product because it strikes an admirable balance
between complexity and simplicity and can support businesses of any size,
geographical location, and vertical.
Brochures & reports
Ivan Barbero – Business Analytics & Customer Insight Leader
Roche
sandsiv+ is the perfect fit for Roche that wanted to strengthen the business,
enabling a culture of customer-centricity. I appreciate its innovation and the
continuous improvements in the self-service capabilities.
Customer Success Stories
Juliana Posch – Group Head of Sales and Customer Services
A1 Telekom Austria Group
SANDSIV fully satisfied our criteria to further drive the best customer
experience along the entire customer journey. We are impressed by SANDSIV’s
passion for the project and its comprehensive Voice of the Customer approach.

Customer Success Stories
Ben Dickie – Research Director
Info-Tech Research Group
SANDSIV has done an impressive job at providing deep customer insights via its
text analytics capabilities, which can analyze customer feedback at scale from a
variety of endpoints – surveys, social, and reviews, to name a few.
Brochures & reports
Federico Teveles – Research Analyst
Frost & Sullivan
sandsiv+ is an exceptional product because it strikes an admirable balance
between complexity and simplicity and can support businesses of any size,
geographical location, and vertical.
Brochures & reports
Ivan Barbero – Business Analytics & Customer Insight Leader
Roche
sandsiv+ is the perfect fit for Roche that wanted to strengthen the business,
enabling a culture of customer-centricity. I appreciate its innovation and the
continuous improvements in the self-service capabilities.
Customer Success Stories

 * 1
 * 2
 * 3
 * 4


EMBRACE THE FUTURE

AT THE EDGE OF INNOVATION


SMART CX AT YOUR FINGERTIPS

For every $1 a company invests in AI, it is realizing an average return of $3.5
and 72% of executives believe that AI will be the most significant business
advantage of the future.
Deep dive

Internationally recognised

Start growing with sandsiv+ today
Request a demo
 * 
 * 
 * 
 * 


SOLUTIONS:

By company size

 * Medium company
 * Large company

By use case

 * Start a VOE program
 * Boost survey rates
 * Improve website UX
 * Easily map CS with AI

By industry

 * Financial services
 * Telecommunications
 * Pharmaceuticals
 * Travel
 * Utilities
 * Retail & Ecommerce


VOC PLATFORM:

 * Overview
 * Integrations
 * Deployment
 * Surveys
 * Socials & Reviews
 * Trends & Insights
 * Inner Loop
 * Outer Loop
 * Dashboard


COMPANY:

 * People & Career
 * Partners
 * Training
 * What's New
 * Brochures
 * Product Videos
 * Request a self-demo
 * Request a demo
 * Contact

--------------------------------------------------------------------------------

CUSTOMER INTELLIGENCE
MADE IN SWITZERLAND

SANDSIV SWITZERLAND LTD.
Technoparkstrasse, 1
8005 – Zurich
Switzerland
info@sandsiv.com

Book a demo
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