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SALES OPERATIONS MANAGER

Portland, OR, United States (Hybrid)

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JOB DESCRIPTION

Be the key in unlocking business opportunities in the convergent world of Open
Platform IP Video Management Systems! Join Milestone, the global market leader! 

We are looking for a Sales Operations Manager to join our Americas Team. This
person will work at our Americas Headquarters in Lake Oswego, Oregon. Relocation
assistance is not available for this position; however, we offer a hybrid work
environment and flexible hours. The Sales Operations Manager will report to the
Director of Finance and Business Operations and will manage our Sales
Development team, our Bid Desk team, our Project Management team, and our
Salesforce SuperUser. 

We are growing our business and have lots of new initiates working. In this
position, you will own the success of several of those initiatives in the
Americas region. This position will partner with sales to understand and
anticipate demand for potential systems and process enhancements. You will also
be working closely with other teams in the region and headquarters to identify
regional needs, scope the solution, optimize delivery, forecast impact, and
champion adoption. 

At Milestone we value an entrepreneurial mindset and foster a culture of trust
and autonomy. To thrive in this environment, especially as we have gone hybrid,
you must be self-driven and able to work effectively with minimal supervision.
We appreciate and value the ability to develop creative solutions to business
problems! 

As a Milestone Employee, YOU are the key to our success. Come join our dynamic
international team and be a part of our rapidly growing, successful business.

Responsibilities:

 * Partner with assigned selling teams and sales management to recommend,
   prioritize, and manage strategic revenue-enabling initiatives.
 * Diagnose root causes of sales system inefficiencies and ineffectiveness, and
   then scope and deliver solutions with Global Sales Operations that enable
   greater sales team success.
 * Drive projects to completion within a framework that ensures quality and
   adoption.
 * Simplify processes through automation and implementation of new process steps
   and tools.
 * Collaborate cross-functionally (with teams such as Salesforce SuperUsers,
   Finance, Marketing, Global Sales Operations, etc.) to create a comprehensive,
   best-in-class operations environment.
 * Be the front-line support to selling teams by responding to various sales
   support requests (e.g., systems troubleshooting, report creation, deal
   arbitration, sales administration tasks, etc.)
 * Create and conduct trainings for the sales force including assisting with
   onboarding, best practices, systems enhancements, and processes.
 * Provide reporting and analysis for key stakeholders in Sales Leadership;
   identify additional reporting and analysis needs, and work with the various
   systems and cross-functional Operations teams to develop the appropriate
   reporting or dashboard solutions; extend where possible to enable
   self-service solutions for Field representatives
 * Audit data integrity in Salesforce, and other systems and assist with
   pipeline and forecast management cadence.
 * Travel, The expected travel time for this position is approximately 15%.

Professional Qualifications: 

 * Sales Operations Experience: You have a minimum of 3 years of direct
   experience in Sales Operations (SaaS environment preferred).
 * Sales Knowledge: You’ve developed a strong understanding of sales processes,
   revenue funnels, and customer lifecycles.
 * Salesforce Skills: You have prior experience working within Salesforce CRM.
 * Diagnostic Thinking: You dig deep and identify root causes instead of jumping
   to obvious conclusions or just treating symptoms.
 * Affinity for Data: Your natural inclination is to seek out data to inform
   your decisions, rather than going with your gut.
 * Influence Skills: You’re able to effectively communicate complex ideas and
   concepts to others and motivate change, without direct authority.
 * Problem-Solving Approach: You’re able to not only identify problems and
   issues but also conceive and propose several potential solutions.
 * Project Management: You’ve developed strong project management skills and can
   see complex initiatives through from start to finish. (And you also
   ruthlessly prioritize when balancing multiple projects! )
 * Operational Passion: You love finding inefficiencies and coming up with
   innovative solutions that sometimes challenge the status quo - it fuels you! 
 * Education: You’ve earned a Bachelor’s degree (or have equivalent experience).

Qualifications That Will Set You Apart: 

 * Business Acumen: You think like a business person first, understanding the
   role of Sales Ops within the broader business context.
 * Results Orientation: You recognize that your day-to-day work is just a means
   to an end and that the real objective is results.
 * Flexible Tenacity: You don’t give up at the first sign of trouble and keep
   pushing, even if it means taking a different approach.

If you come across a role that intrigues you but doesn’t perfectly line up with
your resume, we encourage you to apply anyway. 

Why Milestone? 

Ranked on the 100 Best Companies to Work for in Oregon, Milestone offers not
only great benefits but also great culture. Employees here have flexible work
environments, opportunities for further education, and the ability to directly
effect change in our Organization.  

The annual on-target earnings for this position range from $153,452 to $229,947
with most candidates falling in the $160,848 to $196,448 range. Pay is based on
the level, location, complexity, responsibility, and job duties of the specific
position and is just one component of Milestone’s total compensation
package. Additionally, we offer an attractive benefits package that includes
medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match,
paid parental leave, generous PTO (20 days' vacation, 10 days paid sick
time, and 10 company holidays), fully paid Short Term disability policy, fully
paid Long Term disability policy, and Life Insurance. If you are selected for an
interview, please feel welcome to speak to our Talent Partner about our
compensation philosophy. 

Milestone is committed to creating a diverse and inclusive workplace. We are
proud to be an equal opportunity employer. 

Contact 

If you have any questions, you are very welcome to contact Cindy Phillips,
Talent Acquisition Partner at ciph@milestone.us 






ABOUT US

At Milestone, your work goes beyond what the human eye can see. With our unique
video technology software, you help people make wiser and more responsible
decisions – in and beyond security. Whether you advance our software, inspire to
new integrations, or elevate our customers, you are part of a growth company
recognized by the industry. We have a unique people-first approach to everything
we do, and it’s not just empty words. Being part of a fun, friendly, and
flexible environment you’ll find, that working here almost feels like a home
away from home. If you are curious to know more about who we are, we suggest you
visit http://milestonesys.com/career 


ABOUT THE TEAM

You will experience an inclusive and unbiased recruitment process where all
employment decisions are based on qualifications rather than race, color,
ethnicity, gender identity, age, sexual orientation, and religion. We advise you
not to attach a cover letter to your application but instead, we encourage you
to write a few lines about why you are applying for the position in your
resume/CV. Additionally we recommend you not to add a photo in your resume/CV.
Apply Now


JOB INFO

   
   
 * Job Identification 23499
   
   
 * Job Category Sales
   
   
 * Posting Date 04/22/2024, 06:45 PM
   
   
 * Locations 5300 Meadows Rd, Suite 400, Lake Oswego, OR 97035, US (Hybrid)
   
   
 * Apply Before 06/01/2024, 08:59 AM
   
   

   
   
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   5300 Meadows Rd, Suite 400, Lake Oswego, OR 97035, US
   
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