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DATA PROTECTION
INFORMATION ON THE PROTECTION OF PERSONAL DATA
Personal data are personal details or other information about identified or
identifiable individuals, including data about their Internet surfing and
communication activities. Anonymous data, i.e. information which cannot be
linked to the identity of an individual (not even via a specific identification
number such as an IP address), are not considered personal data (e.g.
information on most frequently visited websites or the number of visitors to a
website). The OeNB processes personal data in line with the provisions laid down
in the General Data Protection Regulation (GDPR) and the Austrian Data
Protection Act (DSG).
DATA PROTECTION OFFICER
The OeNB’s Data Protection Officer is Bernhard Horn. You can contact him via the
Contact section below.
DATA SECURITY
The OeNB takes all necessary technical and organizational security measures to
protect your personal data against loss and misuse. Your data will be processed
in a secure, state-of-the-art operating environment. The OeNB’s IT
infrastructure is certified under the international ISO 9001 and 27001
standards.
Access to the OeNB’s websites is secured via HTTPS. This means that
communication between your browser and the OeNB’s servers is encrypted. If you
wish to contact the OeNB or its employees by e-mail, please note that, given the
technical configuration of e-mail protocols, the confidentiality of e-mail
information cannot be guaranteed. The content of unencrypted e-mails can be
viewed by third parties unless special security measures are taken. We therefore
recommend using only the contact form or any other secure mode of transfer (see
www.oenb.at/en/Contact.html) to transmit confidential information.
TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
The OeNB uses website support services offered by providers that are
established, or whose parent companies are established, in third countries
outside the EEA (in particular Google LLC, headquartered in the USA) to optimize
its websites. Where such services are used, it cannot be ruled out that personal
data are transferred to a third country within the meaning of the GDPR.
For users of Google services based in Europe, the data controller responsible is
Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland). It
cannot be excluded, however, that Google Ireland Limited transfers your personal
data to servers run by its head office in the USA, i.e. Google LLC (1600
Amphitheatre Parkway, Mountain View, CA 94043), or may have to disclose your
personal data to US authorities or US intelligence services under the US CLOUD
Act. The Court of Justice of the European Union classifies the USA as a third
country that does not ensure a level of data protection corresponding to
European standards. In particular, there is the risk that, under US law, service
providers must disclose personal data to US authorities or US intelligence
services for surveillance purposes without data subjects being adequately
legally protected. Pursuant to Article 49 para 1 lit a GDPR, you therefore need
to consent to transfers of your personal data to service providers in third
countries in order for the respective website support services to be put to use.
You can give, make changes to or withdraw your consent in the cookie consent
banner: change your consent
RIGHT TO OBJECT
According Article 21 GDPR, you have the right to object, on grounds relating to
your particular situation, at any time to the processing of your personal data
carried out by the OeNB on the basis of its legal mandate, as laid down in the
Federal Act on the Oesterreichische Nationalbank (Nationalbank Act; Article 6
para 1 lit e GDPR), or for the purposes of its legitimate interests (Article 6
para 1 lit f GDPR). For further details, please refer to the section “Your
rights as a data subject”.
RIGHT TO WITHDRAW YOUR CONSENT AT ANY TIME
You have the right to withdraw your consent to any consent-based processing of
your personal data at any time. Withdrawing your consent will be without
prejudice to the lawful use of personal data collected up to the point of
consent withdrawal (Article 7 para 3 GDPR).
Protection of your personal data when visiting the OeNB’s websites
PROTECTION OF YOUR PERSONAL DATA WHEN VISITING THE OENB’S WEBSITES
When you visit one of the OeNB’s websites, the respective server logs and
processes certain personal data:
Web server logging
Each time you access one of our websites, the web server logs the following data
to ensure an appropriate degree of information and system security: IP address,
username (if required), date and time of your visit as well as technical
information about the web object you retrieved and the browser and operating
system you used (combined log format). The OeNB will process these data for the
purposes of evaluating security requirements, assessing potential risks and
fending off threats to the OeNB’s IT infrastructure under its information
security management system. In case improper use is made of the OeNB’s websites
or IT infrastructure, log data will be forwarded to the authorities in charge.
Log data will be stored in line with the right to restriction of processing
(Article 18 GDPR) for up to three years. The legal basis for this processing is
Article 6 para 1 lit f in conjunction with recital 49 GDPR.
Additional personal information, such as your name, address, telephone number or
e-mail address, is not recorded unless you have opted to provide this
information in the space provided (e.g. when registering for a newsletter or
requesting information via a contact form). The personal data you provide will
be processed exclusively for the purpose of dealing with your request. These
data will not be transferred to third parties.
Social media plug-ins
Many OeNB websites allow you to connect to social media networks via social
media plug-ins. To protect its website visitors’ data, the OeNB uses social
media buttons based on Shariff technology. This means that no personal data are
transmitted to the operators of social media services when you access our
websites. A plug-in will make contact with the server of the given service only
if you click on the respective button. The information that you have visited our
websites will therefore only be transmitted to that service if you have given
your consent (Article 6 para 1 lit a and Article 49 para 1 lit a GDPR). If you
click on the plug-in while logged in to the selected service, you can share
content from the respective OeNB websites on your profile or leave a comment.
This allows the service to assign your visit to our websites to your user
account. Please note that, as website operator, the OeNB does not receive any
information about the content of the transmitted data or on how these data are
used by the social media service in question.
By activating and using a social media plug-in, you agree to the subsequent
transfer of personal data to the selected service. More information on how the
respective services use your personal data can be found in the data privacy
statements provided by the selected service(s):
* Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2
Ireland
https://www.facebook.com/policy.php
* Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland
https://policies.google.com/privacy?hl=en
* Twitter International Company, The Academy, 42 Pearse Street, Dublin 2,
Ireland
https://twitter.com/privacy?lang=en
Use of Google Analytics
The OeNB’s websites use Google Analytics, a web analytics service which uses
cookies to help analyze website use. Cookies are small text files that a website
stores on your computer when you visit the site, allowing the website to
identify your device when you return. This feature enables website providers to
keep track of browsing patterns, which serves to improve website usability and
user experience. The cookie-related information cannot be used, as a rule, to
identify individual users.
The information generated by using Google Analytics (including your IP address)
is transferred to a Google server. To protect your privacy, Google Analytics has
been configured in such a way that your IP address will be anonymized
immediately within the area of EU or EEA countries after it has been transferred
to Google servers and that it will be stored by Google exclusively in its
anonymized form (anonymizeIp=true). Only in exceptional cases is the full IP
address sent to Google servers in the USA and shortened there. On behalf of the
OeNB, Google will use the information gathered to analyze your use of the OeNB’s
websites and to compile reports on website activities.
You can enable Google Analytics by agreeing to the setting of statistical
cookies in the cookie consent banner on our website (Article 6 para 1 lit a and
Article 49 para 1 lit a GDPR), where you can also change or withdraw your
consent at any time: change your consent. In addition, the OeNB concluded a data
processing agreement with Google Ireland Limited pursuant to Article 28 GDPR.
Use of Google reCaptcha
The OeNB uses Google reCAPTCHA (see www.google.com/recaptcha) on its websites to
ensure that the data, or queries, submitted to the OeNB via contact forms are
coming from a human and not a bot. For this, reCAPTCHA will evaluate the
following personal data, which will be forwarded to the service provider: IP
address of the device you used, the website you visited before ours (referrer
URL), date and duration of your visit, identification data of the browser and
operating system you used, Google account if you are signed in to Google at the
same time, mouse movements around the reCAPTCHA checkboxes, cookies, display
instructions and scripts as well as tests requiring you to correctly evaluate
images displayed on your screen. These data are processed in accordance with
Article 6 para 1 lit f GDPR and on the basis of our legitimate interests in
maintaining the security of our web server and protecting the forms on our
website against abuse and fraudulent input made by automated software.
Protection of your personal data when using cookies
PROTECTION OF YOUR PERSONAL DATA WHEN USING COOKIES
The OeNB uses cookies to collect data about visitors to this website in order to
personalize content, provide log-in functionality, integrate social media
plug-ins and analyze website traffic based on anonymized data. Cookies that are
essential for accessing our content and using our online services may be stored
on your device without your explicit consent (Article 96 para 3
Telecommunications Act). For storing nonessential cookies on your device, we
need your consent, which you can give, or change and withdraw at any time, in
the cookie consent banner. In the banner, you will also find information on how
long the OeNB will, as a rule, store cookies unless you delete them manually or
adjust your browser settings to refuse cookies. You can also change or withdraw
your consent at any time in this cookie consent banner:
change your consent
Protection of your personal data when communicating electronically with the OeNB
PROTECTION OF YOUR PERSONAL DATA WHEN COMMUNICATING ELECTRONICALLY WITH THE OENB
You can contact the OeNB electronically by using the contact details and forms
available at www.oenb.at/en/Contact.html. The data submitted this way will be
processed by the OeNB to facilitate electronic communication between the OeNB
and users and to maintain electronic contact management systems. The legal basis
for the processing of electronic correspondence is Article 6 para 1 lit e GDPR
(in conjunction with Articles 1 and 1a Austrian eGovernment Act and Articles 28
et seq. Austrian Act on the Service of Official Documents, if applicable),
provided that the processing is necessary for the fulfillment of the OeNB’s
statutory tasks under the Nationalbank Act; otherwise, Article 6 para 1 lit f
GDPR applies. In the latter case, it is the legitimate interest of the OeNB to
allow electronic correspondence also for private-law matters. The OeNB stores
e-mails for up to ten years unless longer-term storage is required by the
underlying purpose of the e-mail correspondence.
E-mails are checked for spam and harmful content. By default, e-mails are
automatically scanned for spam or malware; only in suspicious cases or in case
of doubt are individual e-mails scrutinized in more detail by specialists (in
consultation with the recipient if necessary). In case of misuse or criminal
content, all relevant data are forwarded to the authorities in charge.
For the purpose of ensuring an appropriate degree of information and system
security as well as detecting and handling malware, the OeNB e-mail server
generates log files of e-mail correspondence and stores them in line with the
right to restriction of processing (Article 18 GDPR) for up to three years. When
you send an e-mail to an OeNB address, the following data are logged:
recipient’s e-mail address, IP address and hostname; number of recipients;
sender’s e-mail address, IP address and hostname; subject, date and time when
the e-mail was received by the server; file name of any attachments; size of
message; risk classification for spam and delivery status. These data will not
be passed on to third parties unless improper use is made of the OeNB’s websites
or IT infrastructure. In such cases, log data will be forwarded to the
authorities in charge (Article 6 para 1 lit f in conjunction with recital 49
GDPR).
Videoconferencing tools
VIDEOCONFERENCING TOOLS
The OeNB facilitates communication by means of audiovisual meeting and
conferencing systems (online meeting tools). For the purpose of making these
online meeting tools available for use, the OeNB processes personal data of
meeting participants. These data may at the most include: Unique identification
number(s), first and last name, e-mail address, phone number and other contact
information, affiliation, availability status, photo (if uploaded), audio and/or
video stream, chat messages, shared data, documents and screen contents,
audiovisual recordings (where legitimate and previously disclosed), detailed
technical information on the end devices used (e.g. operating system, browser
software, display resolution) as well as log data and statistical information on
tool usage (e.g. IP address, MAC address, date and time of interactions). Audio
and video streams (audiovisual data) are usually not recorded, only in
legitimate exceptional cases (mostly conferences or public events) and only if
this has been previously announced by the online meeting host.
The legal basis for processing data is Article 6 para 1 lit e of the General
Data Protection Regulation (GDPR) wherever online meeting tools are used for the
purpose of fulfilling statutory tasks within the OeNB’s mandate under the
Nationalbank Act of 1984 or other applicable EU or national laws; otherwise
Article 6 para 1 lit f GDPR applies. In the latter cases, the OeNB’s legitimate
interest is providing electronic, audiovisual means of communication in
private-law matters. Profile data and communication content are transferred to
all online meeting participants. Legitimate audiovisual recordings may be used
for documentation purposes and, where applicable, for the purposes of the OeNB’s
public relations and press activities, and for publication on the OeNB’s
websites and social media outlets (compatibility: no sensitive data, purpose
limitation, prior notification of all online meeting participants, Article 6
para 1 lit f GDPR). Moreover, data may be processed for archiving purposes in
the public interest (Article 6 para 1 lit f GDPR and Article 89 GDPR in
conjunction with Article 7 para 1 no 2 Austrian Data Protection Act in
conjunction with the Austrian Federal Archives Act). The OeNB will regularly
receive your contact and profile data directly from you or from your
organization based on Article 6 para 1 lit f GDPR. In the absence of contrary
legal obligations or contractual agreements, you are not obliged to disclose
your contact information to the OeNB. However, without disclosing your contact
information you cannot use online meeting tools. Profile data are stored until
the associated profile is deleted. If you join online meetings via link, no
profile will be created. Audiovisual recordings will be processed for as long as
they are relevant to the OeNB for the purposes of documentation or public
relations and press activities. Afterwards they will be dealt with as directed
by the Austrian Federal Archives Act. Log data will be stored for up to six
months. There will be no automated decision-making.
Tool provider (processor):
* Skype for Business: on-premise operation only – in the OeNB’s data centers.
* MS Teams: Microsoft Ireland Operations Limited, One Microsoft Place, South
County Business Park, Leopardstown, Dublin 18 D18 P521, Ireland.
* Webex: Cisco International Limited, registered in England and Wales (Company
Number 06640658), 9-11 New Square Park, Bedfont Lakes, Feltham, TW14 8HA (UK)
and Cisco Systems, Inc., 170 West Tasman Drive, San Jose, California 995134
(USA).
Transfer of personal data to third countries: When using Webex and, because of
the US Foreign Intelligence Surveillance Act (FISA), potentially also when using
MS Teams, personal data are transferred to the UK and to the USA, both third
countries outside the European Economic Area. For the UK, the European
Commission has issued an adequacy decision pursuant to Article 45 GDPR; such a
decision has not been issued for the USA, however. Cisco has implemented binding
corporate rules on data protection pursuant to Article 47 GDPR
(ec.europa.eu/newsroom/article29/document.cfm?doc_id=50116). The OeNB has agreed
standard data protection clauses pursuant to Article 46 para 2 lit c GDPR with
Cisco and Microsoft. These can be downloaded at
trustportal.cisco.com/c/dam/r/ctp/docs/dataprotection/cisco-master-data-protection-agreement.pdf
or requested by mail to datenschutz@oenb.at.
Right to object: Please notify the meeting host if you think that the use of a
chosen online meeting tool could be legally problematic in terms of anticipated
communication content or purpose or if you object to the use of such a tool for
justified personal reasons. In case OeNB shares this view, we will look for an
adequate alternative, where available. If you do not want any of your personal
data to be processed in legitimate audiovisual recordings, please participate
without audiovisual interaction (microphone muted, camera off). You will be able
to submit questions or comments in writing in a chat window; these will not be
included in audiovisual recordings.
Use of photographs and videos by the OeNB
USE OF PHOTOGRAPHS AND VIDEOS BY THE OENB
The OeNB processes photographs and videos of individuals to document its events
and activities. With due regard to the rights of individuals shown in
photographs and/or videos, the OeNB makes selected photographs and/or videos
available to newspapers and TV programs and/or uses them on its websites, in
OeNB information material and on social media sites, e.g. on Facebook, Twitter
or YouTube. The OeNB processes this visual material for the purposes of its
legitimate interests according to Article 6 para 1 lit f GDPR, which include
documentation of events relevant to the public as well as the bank’s press and
public relations activities. Moreover, the OeNB stores photographs and videos
for archiving purposes in the public interest and deletes them if documentation
is no longer required (Article 89 para 1 GDPR in conjunction with Article 7
para 1 item 2 DSG in conjunction with the Austrian Federal Archives Act).
Your rights as a data subject
YOUR RIGHTS AS A DATA SUBJECT
The GDPR provides you, as a data subject, with a number of rights in relation to
the processing of your personal data:
* You have the right to obtain confirmation as to whether or not your personal
data, and which of your personal data, are being processed by the OeNB
(Article 15 GDPR).
* You have the right to obtain the rectification of inaccurate personal data or
to have incomplete personal data completed (Article 16 GDPR) as long as the
rectification and/or completion of the data are necessary for the purpose of
the processing operation.
* You have the right to obtain the erasure of your personal data if the OeNB
has processed them unlawfully (Article 17 GDPR).
* Under certain conditions, you have the right to obtain restriction of the
processing of your personal data (Article 18 GDPR).
* You have the right to object to the processing of your personal data on
grounds relating to your particular situation or where personal data are
processed for direct marketing purposes (Article 21 GDPR).
* You have the right to withdraw your consent to any consent-based processing
of your personal data at any time; this will not affect the lawfulness of
processing based on your consent before its withdrawal (Article 7 para 3
GDPR).
* In addition to the right to obtain confirmation, you have the right to
receive your personal data, which you have provided to the OeNB, in a
structured, commonly used and machine-readable format or to have these data
transmitted to another controller (Article 20 GDPR)
* where the processing is carried out by automated means,
* where such a transmission is technically feasible, and
* where the processing is based on your consent (Article 6 para 1 lit a GDPR)
or is necessary for the fulfillment of a contract that was concluded, or
will be concluded, with you (Article 6 para 1 lit b GDPR).
* Should you consider your right to data protection infringed by any processing
of your personal data by the OeNB, you may lodge a complaint with the
Austrian Data Protection Authority (DSB) or take legal action before the
competent civil court.
To assert your rights as a data subject, please write to “Oesterreichische
Nationalbank, Abteilung ITS/Datenschutz, Otto-Wagner-Platz 3, 1090 Vienna,
AUSTRIA” or datenschutz@oenb.at. Please state in what way your personal data are
subject to data processing by the OeNB, specifying the data processing operation
or IT system(s) and clearly outlining the details of your request. Moreover,
please provide proof of your identity by enclosing a copy of an official photo
identification (e.g. your passport, driver’s license, identity card) or using a
qualified electronic signature within the meaning of Article 3 item 12 eIDAS
Regulation to prevent improper requests by unauthorized third parties that might
endanger the protection of your personal data. For the reasons outlined above,
such requests must be made in writing.
Detailed privacy information
DETAILED PRIVACY INFORMATION
In fulfillment of its mandate and in safeguarding its interests, the OeNB
frequently processes personal data. This page informs data subjects that are not
OeNB staff members pursuant to Article 13 and 14 GDPR on how their personal data
are protected when subject to data processing by the OeNB. Information on the
purpose(s) and legal basis of processing operations, the type(s) of processed
data and your respective rights under the data protection framework is made
available below. OeNB staff members will find the relevant information on the
OeNB’s intranet.
The following documents provide detailed information pursuant to Article 13 and
14 GDPR how the OeNB processes personal data:
* Access control system (PDF), 89 kB
* Accounting and controlling (PDF), 141 kB
* Bank History Archives (PDF), 95 kB
* Call logging (telephone switchboard and security service) (PDF), 87 kB
* Cash authentication training (PDF), 87 kB
* Competition entries (PDF), 99 kB
* Contact platform for central bank research activities in the ESCB (PDF), 105
kB
* Counterfeit money database (PDF), 97 kB
* Database for non-OeNB Anniversary Fund grants to third parties (PDF), 119 kB
* Documentation of monetary policy operations (PDF), 84 kB
* Education and training management (personnel development tool) (PDF), 118 kB
* Electronic communication systems and contact directories (PDF), 114 kB
* Event management (PDF), 114 kB
* Exchange of banknotes and coins (PDF), 92 kB
* JVI supervision and course management (PDF), 119 kB
* Management activities and equity interest management (PDF), 179 kB
* Newsletter system (PDF), 103 kB
* Promotion of science and research by the OeNB (PDF), 124 kB
* Payment Systems (PDF), 120 kB
* Payment Systems – Eurosystems (Target2, T2S, TIPS) (PDF), 179 kB
* Photographs and videos (PDF), 95 kB
* Procurement and sales management including intra-group invoicing (PDF), 165
kB
* Record and document management system (EUREKA) (PDF), 114 kB
* Security services – call logging (PDF), 83 kB
* Seizure Tracking Application (SETRA) (PDF), 103 kB
* Statistics Hotline ticketing system (PDF), 125 kB
* Treasury – call logging (PDF), 76 kB
* Video surveillance (PDF), 84 kB
* Visiting Research Program of the Economic Analysis and Research Department
(PDF), 92 kB
* Whistleblower system (PDF), 111 kB
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* Data Protection Officer
Bernhard Horn
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