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Industries
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Business Transformation Index 2023 Industry Insights

Business Transformation Index 2023 Industry Insights
Discover industry trends in Expleo's BTI 2023 report for successful business
transformation and to stay ahead in your industry.
See all
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* Automotive
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Business Transformation Index 2023 Industry Insights

Business Transformation Index 2023 Industry Insights
Discover industry trends in Expleo's BTI 2023 report for successful business
transformation and to stay ahead in your industry.
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BTI 2023

Expleo’s Business Transformation Index 2023 report offers an unparalleled
analysis of business transformation trends, insights, and success factors, with
input from 1,395 global leaders across six countries

* Learn from 1,395 business leaders, representing diverse sectors and large
organisations with 5,000+ employees.
* Understand the impact of the pandemic, geopolitical tensions, and
inflationary pressure on business transformation.
* Identify year-on-year trends and effective strategies for success.

Download

0 %
More participants than last year
0
Global leaders insights
0
Countries

35 %
More participants than last year
1,395
Global leaders insights
6
Countries

BUSINESS TRANSFORMATION INDEX 2023

UNLOCK THE SECRETS TO BUSINESS TRANSFORMATION SUCCESS WITH BTI 2023

In the face of ongoing challenges, such as the pandemic’s lingering effects,
geopolitical tensions, and inflationary pressure, businesses must adapt their
transformation strategies to stay ahead.

With 35% more participants than last year’s survey, our BTI 2023 report provides
an in-depth understanding of how businesses are adjusting their transformation
plans to tackle these challenges, such as the following key info:

* Learn about the essential role of technology, organisational culture, and
stakeholder engagement in driving successful business transformation.
* Discover how firms plan to invest an average of 11% of global revenue, or
€960 million, into their digital transformation efforts in 2023.
* Dive into Expleo’s Bold and Reliable index to uncover the nine key factors
for achieving positive financial outcomes in business transformation.

Business Transformation Index 2023

UNLOCK THE SECRETS TO BUSINESS TRANSFORMATION SUCCESS WITH BTI 2023

In the face of ongoing challenges, such as the pandemic’s lingering effects,
geopolitical tensions, and inflationary pressure, businesses must adapt their
transformation strategies to stay ahead.

AEROSPACE

SOARING TO NEW HEIGHTS: UNLEASHING INNOVATION IN THE AEROSPACE SECTOR

The BTI 2023 report highlights that aerospace companies are planning to
prioritise innovation and smarter manufacturing methods. However, addressing
technology skills gaps is vital for a more digitalised, lower-carbon future. The
aerospace sector faces multiple challenges in delivering business transformation
plans on time and within budget. The key focus areas include sustainable
propulsion, profitability, cybersecurity, and data management. Overcoming
threats like economic uncertainty, skills shortages, and recent project failures
is essential.

AEROSPACE

Soaring to New Heights: Unleashing Innovation in the Aerospace Sector

% OF COMPANIES MISSING THEIR BUSINESS TRANSFORMATION TARGETS

% of companies missing their business transformation targets

* Targets evaluated included:
Keeping to budget, Delivering on-time, Solution reliability, Intended business
impact, User acceptance, Improving customer experience, Improving our
sustainability

To succeed, aerospace organisations must address talent shortages, implement
digital twin and smart manufacturing methods, enhance customer experience, and
pursue sustainability initiatives. Despite technological barriers hindering
progress, aerospace companies must adapt to maintain their competitive edge in
an ever-changing landscape.

By investing in the future and taking bold steps, the aerospace industry can
flourish and set a new benchmark for success in the face of adversity.

Get the BTI 2023 report to gain invaluable and in-depth insights into how the
aerospace industry is embracing cutting-edge technologies and business
transformation strategies to revolutionise manufacturing and air travel.

By investing in the future and taking bold steps, the aerospace industry can
flourish and set a new benchmark for success in the face of adversity.

Download the report

AUTOMOTIVE

NAVIGATING THE ROAD TO AUTOMOTIVE REINVENTION: ACCELERATE TRANSFORMATION WITH
RADICAL CHANGE

The BTI 2023 report highlights the automotive sector’s focus on radical change
at a faster pace, requiring a shift in business models and increased attention
to cybersecurity, digital strategy, and agile delivery.

The industry faces challenges in meeting business transformation targets,
particularly in budget adherence and tech talent retention. Sustainability is
gaining prominence, with firms concentrating on responsible production and
consumption.

Customer experience also remains a top priority, with automotive firms investing
in digital research and development and co-creating solutions with customers and
partners. Technology focus areas include cybersecurity, digital services, agile
delivery, the Internet of Things (IoT), and smart manufacturing processes.
However, the sector struggles with talent shortages and skills gaps, especially
in cybersecurity.

AUTOMOTIVE

Navigating the Road to Automotive Reinvention: Accelerate Transformation with
Radical Change

Major technology focus areas for 2023
(rank, out of 12)

MAJOR TECHNOLOGY FOCUS AREAS FOR 2023
(RANK, OUT OF 12)

Economic uncertainty and global instability are impacting automotive companies,
prompting some to exit specific locations, change suppliers, or shift technology
infrastructure. The industry is keen on improving sustainability, working with
environmentally responsible suppliers, and exploring circular business models.

Despite the challenges, the automotive sector continues to innovate and adapt to
the rapidly changing landscape.

Get the BTI 2023 report to learn how the automotive sector is rapidly adapting
to new challenges and opportunities by embracing radical change, digital
strategies, and sustainable practices.

Despite the challenges, the automotive sector continues to innovate and adapt to
the rapidly changing landscape.

Get the BTI 2023 report to learn how the automotive sector is rapidly adapting
to new challenges and opportunities by embracing radical change, digital
strategies, and sustainable practices.

Download the report

BANKING & FINANCIAL SERVICES

UNCOVER THE SECRETS TO THRIVING AMID DIGITAL DISRUPTION IN BANKING & FINANCIAL
SERVICES

BTI 2023 features insights from 238 business transformation leaders in the
banking and financial services sector. Firms in this industry are prioritising
customer experience enhancements, productivity improvements, and agility in
2023.

But they face challenges in delivering digital transformation programmes,
primarily due to skills shortages and balancing internal and external resources.

BANKING AND FINANCIAL SERVICES

Uncover the Secrets to Thriving Amid Digital Disruption in Finance

But they face challenges in delivering digital transformation programmes,
primarily due to skills shortages and balancing internal and external resources.

% OF COMPANIES MISSING THEIR BUSINESS TRANSFORMATION TARGETS

% of companies missing their business transformation targets

* Targets evaluated included:
Keeping to budget, Delivering on-time, Solution reliability, Intended business
impact, User acceptance, Improving customer experience, Improving our
sustainability

In 2023, the sector’s main focus areas include customer experience enhancements,
productivity improvements, and increased agility to compete with new market
entrants. Cybersecurity and digital strategy are top technology focus areas,
with growing interest in cloud infrastructure adoption and digital skills
training.

The industry faces slightly more missed targets in business transformation
programme delivery in 2023 than in 2022, with 68% missing at least one target.
Inflation, economic uncertainty, and skills shortages are the main barriers to
digital transformation plans. Financial services firms are increasingly
establishing their own training academies to address talent shortages.

To tackle instability and uncertainty, 65% of firms have scaled back
transformation plans, while 53% focus on becoming more agile. Cybersecurity also
remains a top priority. The sector also aims to improve customer experiences and
integrate sustainability into its business strategies.

As a result, 45% of financial firms now prioritise environmental responsibility,
up from 28% in 2022.

Get the BTI 2023 report to gain exclusive insights into the strategies and
initiatives that top financial institutions are implementing to stay ahead in a
rapidly changing landscape.

As a result, 45% of financial firms now prioritise environmental responsibility,
up from 28% in 2022.

Get the BTI 2023 report to gain exclusive insights into the strategies and
initiatives that top financial institutions are implementing to stay ahead in a
rapidly changing landscape.

Download the report

ENERGY AND UTILITIES

POWERING A SUSTAINABLE FUTURE: EMBRACING THE ENERGY TRANSITION AND DIGITAL
TRANSFORMATION

BTI 2023 reveals that energy and utilities firms are prioritising operational
resilience amid market volatility and energy security challenges. Digital twin
and process simulation technologies are gaining traction while addressing
digital transformation barriers like technology maturity, skills gaps, and
cybersecurity vulnerabilities is crucial.

The focus is on improving agility, customer experience, and environmental
sustainability. With data management as the top priority, energy firms must
overcome challenges in their business transformation programme delivery, legacy
system upgrades, and technology skill investments.

ENERGY AND UTILITIES

Powering a Sustainable Future: Embracing the Energy Transition and Digital
Transformation

% of companies missing their business transformation targets

% OF COMPANIES MISSING THEIR BUSINESS TRANSFORMATION TARGETS

By addressing skills gaps, tackling instability, enhancing customer experience,
and adopting sustainable business practices, energy and utility firms can
overcome uncertainties and maintain a competitive edge in a rapidly changing
landscape.

Get the BTI 2023 report to explore in detail the key trends and initiatives that
are shaping the future of the energy and utilities sector as it embarks on a
journey toward sustainability and digital transformation.

Download the report

HEALTHCARE & LIFE SCIENCES

REVOLUTIONISING HEALTHCARE: EMBRACE THE DIGITAL TRANSFORMATION FOR A HEALTHIER
FUTURE

BTI 2023 reveals that healthcare and life sciences organisations face
significant challenges in delivering business transformation programmes, with
75% missing at least one target.

To tackle these barriers, they focus on patient experience, productivity and new
business models while adapting to cost pressures and skills shortages.

HEALTHCARE & LIFE SCIENCES

Revolutionising Healthcare: Embrace the Digital Transformation for a Healthier
Future

BTI 2023 reveals that healthcare and life sciences organisations face
significant challenges in delivering business transformation programmes, with
75% missing at least one target.

To tackle these barriers, they focus on patient experience, productivity and new
business models while adapting to cost pressures and skills shortages.

Major technology focus areas for 2023
(rank, out of 12)

MAJOR TECHNOLOGY FOCUS AREAS FOR 2023
(RANK, OUT OF 12)

Despite heightened regulatory scrutiny, cybersecurity and data governance remain
top priorities. Healthcare and life sciences organisations are having to
prioritise cultural and change management and explore outsourcing and diverse
hiring to address skills gaps.

There’s also a growing interest in AR, VR, and metaverse technologies for
collaboration and safety improvement.

Although lagging behind other sectors in embracing customer experience
approaches, healthcare and life sciences organisations are recognising the
importance of data usage and striving for sustainable practices, including
monitoring carbon footprints and adopting circular business models.

Get the BTI 2023 report to discover the innovative approaches that healthcare
and life sciences leaders are taking to transform patient care and accelerate
the development of life-saving treatments.

There’s also a growing interest in AR, VR, and metaverse technologies for
collaboration and safety improvement.

Get the BTI 2023 report to discover the innovative approaches that healthcare
and life sciences leaders are taking to transform patient care and accelerate
the development of life-saving treatments.

Download the report

INSURANCE

TRANSFORMING INSURANCE: HARNESS THE POWER OF DIGITAL INNOVATION AND
CUSTOMER-CENTRICITY

BTI 2023 highlights the insurance industry’s efforts to overcome market
pressures and disruption from new entrants by finding growth opportunities and
innovative propositions.

Insurers are focusing on delivering dynamic, digitally-enabled products but
struggle with digital transformation plan execution due to siloed processes and
regulatory hurdles.

INSURANCE

Transforming Insurance: Harness the Power of Digital Innovation and
Customer-Centricity

BTI 2023 highlights the insurance industry’s efforts to overcome market
pressures and disruption from new entrants by finding growth opportunities and
innovative propositions.

Insurers are focusing on delivering dynamic, digitally-enabled products but
struggle with digital transformation plan execution due to siloed processes and
regulatory hurdles.

Major business focus areas for 2023
(rank, out of 12)

MAJOR BUSINESS FOCUS AREAS FOR 2023
(RANK, OUT OF 12)

By adopting design thinking and a more holistic view of customer journeys,
insurers can stay ahead of competitors. Despite facing fewer talent pressures,
the industry is broadening its workforce through diverse hiring and remote
roles.

Insurers are also prioritising customer experience and leveraging data
management practices to improve experiences across touchpoints while embracing
sustainable development by offering eco-friendly products and services.

Get the BTI 2023 report to learn more about how leading insurance companies are
leveraging technology and data-driven approaches to enhance customer experiences
and stay ahead in an increasingly competitive market.

Download the report

RETAIL

REDEFINING RETAIL: UNLOCK THE POWER OF DIGITAL INNOVATION AND CUSTOMER
EXPERIENCE

In the BTI 2023 Retail chapter, the survey gathered insights from 132 business
transformation leaders in the retail sector. The facts are very clear —
retailers are struggling to meet digital transformation targets due to skills
shortages, wage pressure, and cost inflation.

RETAIL

Redefining Retail: Unlock the Power of Digital Innovation and Customer
Experience

Major technology focus areas for 2023
(rank, out of 12)

MAJOR TECHNOLOGY FOCUS AREAS FOR 2023
(RANK, OUT OF 12)

To stay competitive, the sector must refocus on digital strategies such as
replacing legacy systems, embracing automation, and reconsidering omnichannel
approaches. In addition, retailers need to address sustainability and
Environmental, Social, and Governance (ESG) issues driven by consumer and
regulatory pressure.

The main focus areas for the next one-to-two years must include improving the
customer experience and adopting sustainability measures. Cybersecurity and
digital strategy are also key technology areas.

Despite challenges in meeting digital transformation goals, retailers are less
likely to report issues with legacy systems compared to the previous year.
However, like so many others, the retail sector is grappling with talent
shortages and is increasingly interested in hiring from diverse backgrounds.

Retailers must adapt to heightened customer experience expectations and
prioritise sustainable business practices.

Get the BTI 2023 report to learn exactly how the world’s leading retailers are
leveraging cutting-edge technologies and strategies to drive growth and customer
satisfaction in the digital age.

Retailers must adapt to heightened customer experience expectations and
prioritise sustainable business practices.

Get the BTI 2023 report to learn exactly how the world’s leading retailers are
leveraging cutting-edge technologies and strategies to drive growth and customer
satisfaction in the digital age.

Download the report

TRANSPORT

REVOLUTIONISING TRANSPORTATION: PIONEERING SMART, SUSTAINABLE AND CONNECTED
MOBILITY

In the transport sector, BTI 2023 highlights the increased focus on productivity
and innovation using cutting-edge technologies. Despite ongoing challenges, such
as skills shortages and scaling up pilots, sustainability emerges as a priority
for the industry.

Transport firms are having to emphasise productivity improvements too, in
response to lower passenger volumes and increased competition. Innovation and
operational resilience need to be facilitated by agile delivery methods and the
latest digital technologies.

However, transport operators face missed targets for business transformation
programme delivery due to various internal and external factors.

TRANSPORT

Revolutionising Transportation: Pioneering Smart, Sustainable and Connected
Mobility

However, transport operators face missed targets for business transformation
programme delivery due to various internal and external factors.

% OF COMPANIES MISSING THEIR BUSINESS TRANSFORMATION TARGETS

% of companies missing their business transformation targets

* Targets evaluated included:
Keeping to budget, Delivering on-time, Solution reliability, Intended business
impact, User acceptance, Improving customer experience, Improving our
sustainability

Skills gaps and talent shortages remain significant challenges, leading
companies to explore diverse hiring and automation. Firms also face instability
and uncertainty, with 71% having scaled back digital transformation plans.

Customer experience remains crucial, and while transport firms leverage AI and
machine learning, they lag in data analysis and design thinking.

Sustainability is a focus area, with 84% aligning their programmes with the UN’s
environmental goals, but concrete actions are still needed, such as Net Zero
plans and circular business models.

Get your copy of the BTI 2023 report to explore in more detail how the transport
sector is driving change through digital transformation, innovative business
models, and a focus on sustainable, intelligent mobility solutions.

Customer experience remains crucial, and while transport firms leverage AI and
machine learning, they lag in data analysis and design thinking.

Sustainability is a focus area, with 84% aligning their programmes with the UN’s
environmental goals, but concrete actions are still needed, such as Net Zero
plans and circular business models.

Download the report

BTI 2023 IRELAND SPOTLIGHT

THE PROMISE OF TOMORROW VERSUS THE CHALLENGES OF TODAY

The BTI 2023 Ireland Spotlight highlights the rapid change that Irish
businesses are currently undergoing. In a dynamic and ever-evolving business
environment, driven by technological advancement, shifting work styles, and a
heightened emphasis on diversity and sustainability, the need for business
transformation in Ireland has reached a critical juncture. However, despite
these challenges, Ireland remains resilient. The BTI 2023 Ireland Spotlight
shows that businesses are optimistic that technological innovations can help
drive higher revenue when implemented thoughtfully and strategically.

BTI 2023 IRELAND SPOTLIGHT

THE PROMISE OF TOMORROW VERSUS THE CHALLENGES OF TODAY

While Irish businesses are optimistic, momentum in business transformation and
sustainability still lags, with projects missing deadlines due in part to skills
shortages. Understanding that technology is about people, not just systems, will
be key to business transformation success. Adopting a digital-first mindset and
embracing sustainability are additional areas that rank lower on Irish leaders’
agendas compared to global peers, hindering transformation initiatives.

Explore the BTI 2023 Ireland Spotlight for invaluable insights into the
challenges Ireland’s businesses face and discover the keys to successful
business transformation in a quickly evolving and competitive market.

Download the report

BTI 2023 GERMANY SPOTLIGHT

THE PATH TO SUCCESSFUL BUSINESS TRANSFORMATION.

Today’s organizations must continuously reinvent themselves to remain
competitive and retain their customers. This transformation process spans across
all areas of an organization, including culture, technology and long-term goals.
Our annual Business Transformation Index aims to explore this transformation
beyond financial metrics with insights from 228 senior decision makers across
key industries.

Download the report

BTI 2023 GERMANY SPOTLIGHT

The path to successful business transformation

Download the report

Let's talk

DOWNLOAD THE FULL
BUSINESS TRANSFORMATION INDEX 2023 REPORT TODAY

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