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PRIVACY POLICY

We respect your privacy.



Effective Date: July 2019

Doctors Without Borders/Médecins Sans Frontières (MSF) USA, Inc. ("Doctors
Without Borders") is strongly committed to protecting your privacy, whether
you’re a donor, website visitor, or anyone else who communicates or connects
with us.

We want to make sure you have all the information you need to understand what
kind of data we gather, how we handle it, whether and how we share it, and what
your options are.

When it comes to collecting or sharing information, our primary motivation is to
increase our efficiency, keep our fundraising costs down, and, most importantly,
improve your experience. If you have any concerns that aren’t addressed in the
Privacy Policy below, please reach out to our U.S.-based third-party dispute
resolution provider at https://feedback-form.truste.com/watchdog/request.

The following Privacy Policy applies when you make a donation to Doctors Without
Borders, or when you visit our sites, doctorswithoutborders.org,
donate.doctorswithoutborders.org, and forcedfromhome.com. It also applies to
other situations when you choose to share your personal information with Doctors
Without Borders. By visiting our websites, you are accepting this Privacy
Policy. If you’d like a hard copy of our Privacy Policy, you can request that by
contacting us.


DONOR INFORMATION

If you make a donation, either online or otherwise, we’ll request certain
personally identifiable information about you (such as your name, address,
telephone number, email address, and credit card information). This information
ensures that we can securely process your donation and communicate with you
about it. We may also use your information to improve our promotional efforts,
keep you updated about our work, analyze website usage, and improve our
website's content, layout, and services.

If you share personal information about others with us, or if others give us
your information, we will only use that information for the specific reason it
was provided.  For example, if you ordered a gift or made a donation in
someone’s name, we may collect the name and address of the gift recipient in
order to deliver the gift or notify the recipient. We will only use this
information for the specific purpose it was provided. If you believe that
someone has shared your personal information with us and you don’t want to be
included in our database, please let us know so that we can remove you. Call us
at 212.763.5779 or email donations@newyork.msf.org.

We may receive information about you from other sources—including publicly
available databases or third parties we purchased data from—and combine this
data with information we already have about you. This helps us to update, expand
and analyze our records, identify people who may want to know more about our
work, and provide you with information we think would be of interest.

Here are some examples of the types of personal information we might collect
from public sources or purchase from third parties:

 * Address information from sources such as the U.S. Postal Service to verify
   your address so we can prevent fraud and securely ship a gift receipt to you
 * Marketing data to create more tailored and relevant updates, information, or
   advertising 


SHARING WITH THIRD PARTIES

In the interests of improving your experience and the services we can offer you,
we may share your information with third-party business third-party business
partners, such as a direct mail provider or marketing agency. If you don’t want
us to share your personal information with these third-party business partners,
such as a direct mail provider or marketing agency, please contact us at
212.763.5779 or email donations@newyork.msf.org.

We do not sell or rent our mailing list to other organizations that solicit
donations or sell any products. Because we are always looking to reduce our
fundraising costs and improve how we connect with you, Doctors Without Borders
does exchange portions of our mailing list with select non-profit organizations.
If you prefer not to have your personal information shared with these
organizations, let us know by contacting our Donor Services Department at
donations@newyork.msf.org. You can also call us at 212.763.5779, or write to us
by mail: Doctors Without Borders, Attn: Donor Services, 40 Rector St., 16th
Floor, New York, NY 10006.

Doctors Without Borders employs companies to help us host our donor information
database, send postal mail and email, model our data, and process online and
mail donations as well as credit card payments. These companies need to have
access to personal donor information, but we require them to keep it
confidential. They are only authorized to use this information as necessary to
provide their specific services to us.

We hold onto your information as long as your account is active or as needed to
provide you with services, comply with our legal obligations, or resolve
disputes and enforce our agreements. If you’d like us to remove your contact
information from our systems, or to know what kind of information we have stored
about you, please contact us at 212.763.5779 or email donations@newyork.msf.org.
(For more information, see the Security section below.)


OTHER INFORMATION

If you shared personal information like your name, postal address, and email
address for purposes other than donating (such as receiving an email newsletter
or invitations to events), we collect, store, and use this information primarily
for the purposes it was submitted.

We may also use this information to improve our communication with you and
provide additional information about our work that we think would be of interest
to you. We may share this information and material with you via online social
platforms, websites, phone, text/SMS, postal mail, or email, as permitted by
applicable law.

We do not share this information with any third parties except those that
provide us with certain services like database hosting (as described above).


EMPLOYMENT

If you have used the Doctors Without Borders website to seek employment or a
volunteer position at an organization, you may have submitted (through our sites
or otherwise) personally identifiable information. This might include your name,
address, telephone number, email address, and any other personally identifiable
information requested in online or offline forms, as well as an electronic or
paper copy of your resume/CV. Any of this information is strictly private. No
information stored or submitted in such forms will be used for any purpose other
than to assess your qualifications as an employee or volunteer for Doctors
Without Borders.


OTHER DISCLOSURES

We may be required to disclose your personal information to the government or to
third parties pursuant to law enforcement inquiries, court orders, subpoenas and
similar requests, or when we otherwise believe in good faith that such
disclosure is necessary or appropriate in connection with any activity that
violates the law or may expose us to liability.


SECURITY

We take the security of any personal information you share with us very
seriously. When you send personal information to us by submitting an online form
on our site, it travels by high-grade encryption to ensure that it is secure. We
also require the companies we work with to process your online donation payments
using high-grade encryption and security protocols. Any vendors that process
check and credit card transactions on our behalf meet all industry standards,
certify their compliance with the Payment Card Industry Data Security Standard
(PCI DSS), and are audited to meet with the Statement on Auditing Standard 70
(SAS 70).

The personal information that you provide is stored in a secure location and
accessible only by designated employees trained in the proper handling of donor
information. We employ industry standard techniques such as firewalls,
encryption, intrusion detection, and site monitoring to protect your personally
identifiable information from unauthorized access by users inside and outside
the organization.

We do everything we can to safeguard your personal information. That said, the
reality is that "perfect security" does not exist on the Internet. Third parties
may unlawfully intercept or access transmissions or private communications. If
you have any questions about the security of your personal information, you can
contact us at 212.763.5779 or email donations@newyork.msf.org.


NORMAL BROWSING

Doctors Without Borders does not collect any personally identifying information
from you when you visit our sites unless you choose to provide it to us.

You can safely browse the Doctors Without Borders sites without telling us who
you are or revealing any information about yourself. As is typical for
organizations with websites, the information we gather during normal browsing
comes from two sources: standard server logs collect information such as the IP
(Internet Protocol) address, domain name, browser type, operating system, mobile
related information if you access our website using your mobile device, and
information such as the site that referred you to us, the files you downloaded,
the pages you visited, and the dates/times of those visits. This information is
used to improve our website by making it more easily navigable and ensuring that
visitors can easily find what they’re looking for.


COOKIES AND TRACKING TECHNOLOGIES

We want to make sure our website is a valuable resource that enables visitors
like you to find the information you’re seeking. In order to meet that goal,
Doctors Without Borders and its partners use cookies, session replay/capture or
similar technologies to analyze trends, administer the website/donation forms,
track users’ movements around the website/donation forms, and to gather
demographic information about our user base as a whole.

If you visit our site by way of a link from one of our newsletters or from a
site that has requested a link to us, we will ask your browser to accept a
“cookie.” A cookie is a small piece of text that stores information on your
browser in your computer’s hard drive. It carries a general marketing source
code with you as you explore the site. The purpose of this is simply to help us
match referring sites to donations made. This cookie does not capture or hold
any personally identifying information about you and is deleted when you end
your session by leaving our site or closing your browser.

 We use cookies as part of campaigns in order to analyze trends, gather broad
demographic information, and monitor site traffic patterns that can help us
further develop and improve the design and functionality of our site.

We also use cookies for “retargeting” in our internet advertising campaigns so
that third party vendors, including Google, can show you advertising about
Doctors Without Borders as you browse the Internet. Retargeting makes it
possible for us to connect you with specific outreach messages, encourage you to
revisit our website, or consider donating.

The use of cookies does not affect your anonymity. Cookies are only used to
obtain non-personal information. If you prefer, you can usually set your browser
to refuse cookies, or to notify you when you receive a new cookie. You can also
opt out of receiving cookies on the Doctors Without Borders website for Google
advertising by visiting the Google advertising opt-out page
(http://www.google.com/privacy/ads/#toc-edit).

Please keep in mind that if you disable cookies, it may limit your use of
certain features or functions on our website.

To manage Flash cookies, please click here:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
Our website includes social media features, such as the Facebook “Like” button,
and widgets, such as the “Share This” button. These features may collect your IP
address, which page you are visiting on our site, and may set a cookie to enable
the feature to function properly. Social media features and widgets are either
hosted by a third party or directly on our website. Your interactions with these
features are governed by the privacy policies of the companies providing them.

We may work with data providers to target advertising to you personally through
online and offline methods including email, display media, and direct mail. This
advertising may be directed to you because you visited or logged in to our
website. When we generate this advertising, data we collect from you through
online cookies and other technologies may be combined with other de-identified
data (such as a hashed, non-readable email, or postal address) in order to
tailor ads to you based on your preferences and other information. To learn more
about targeted advertising, these providers, or how you can opt out, please
visit the DAA’s consumer choice page at http://www.aboutads.info/choices.

Technologies other than http cookies may be used by third parties in a similar
way, to recognize the email recipients’ computer or device and to keep track of
which user identities match to which devices or browsers. Those technologies may
not respond to browser settings that block conventional cookies. You can learn
more about opting out of many of these types of technologies by visiting the
NAI’s opt-out page at http://www.networkadvertising.org.


EXTERNAL LINKS

We work to ensure that our website is a reliable and useful resource that allows
visitors to better understand humanitarian crises occurring around the world and
the work we do to respond to them. In order to do that, our site contains links
to other (external) sites. Unless we explicitly say so, Doctors Without Borders
makes no representations whatsoever concerning the content of those sites.

The fact that Doctors Without Borders has provided a link to a site should not
be interpreted as an endorsement, authorization, sponsorship, or affiliation
with respect to the site, its owners, or its providers. There are risks
associated with using any information, software, or products found on the
Internet, and Doctors Without Borders encourages you to make sure you understand
these risks before retrieving, using, relying upon, or purchasing anything via
the Internet.

Please be aware that Doctors Without Borders is not responsible for the privacy
practices of other sites—even if they are linked to from our web pages.


NOTE TO PARENTS & CHILDREN

Doctors Without Borders welcomes children to learn more about our organization
and the humanitarian and medical issues presented on the Doctors Without Borders
sites. We also want to make sure we are respectful of the privacy of our young
users. We encourage parents to monitor their children's use of the Internet and
to help us protect their privacy by instructing them never to provide personal
information on this site or any other without permission.

We will never attempt to extract unnecessary information from our users,
regardless of age. Consistent with the Children's Online Privacy Protection Act
of 1998 ("COPPA"), we will never knowingly request personally identifiable
information from anyone under the age of 13 without prior verifiable parental
consent. If we become aware that a child under 13 has provided us with this
information without consent, we will use our best efforts to remove it from our
files. If a parent or guardian becomes aware that a child under 13 has provided
such information to us, they should contact us at 212.763.5779 or email
donations@newyork.msf.org.


UPDATING YOUR INFORMATION

We are always working to keep the information you share with us up-to-date. At
any point, you can contact us to request details about whether we hold any of
your personal information. If you have donated to us and would like to access,
correct, update, or delete your personal data or adjust your mail preferences,
please let us know. You can update that information by using our contact form.
Or, you can call us at 212.763.5779, email donations@newyork.msf.org, or mail
the update to Doctors Without Borders, P.O. Box 5030, Hagerstown, MD 21741-5030.


OPT-OUT PREFERENCE

If you’d like to stay up-to-date on the lifesaving work we’re doing around the
world, you can sign up to receive email, newsletter, or other communications
from us. If you ever want to stop receiving this information, you can easily
update your email preferences by using the "Unsubscribe" link found in emails we
send you or at your member profile on our website. To opt out of SMS messages,
simply reply STOP to cancel. Message and data rates may apply. You can also
update your preferences by contacting us at 212.763.5779 or emailing
donations@newyork.msf.org.


SMS MESSAGES

Doctors Without Borders offers complimentary SMS text messaging services to help
you stay informed with important account related topics that need your
attention. You might receive account, updates or payment method information.
Doctors Without Borders offers this service at no extra charge. Message
frequency may vary, typically once per month. Standard message and data rates
may apply. Your consent to receive these marketing text messages is not required
as a condition of services from Doctors Without Borders. Texts may be sent using
an automatic telephone dialing system.

Participating Carriers: The service is available on AT&T, Sprint, T-Mobile,
Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS
Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless,
Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central
Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element
Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility),
Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone
Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless
LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos,
Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol
Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina -
Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria
Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa,
Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular,
Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco,
Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.
T-Mobile is not liable for delayed or undelivered messages.

To opt out of SMS messages, simply reply STOP to cancel. For help, reply HELP.
Message and data rates may apply. To update your preferences, contact us at
212.763.5779 or email donations@newyork.msf.org.


CHANGES TO THIS PRIVACY POLICY

We occasionally make changes to our Privacy Policy based on your comments and
our need to update and accurately explain our data collection and disclosure
practices. If we make any material changes in the way we use your personal
information, we’ll let you know by posting a prominent announcement on our
website. We also encourage you to periodically check this page to see the latest
privacy information.


QUESTIONS OR SUGGESTIONS

Your voice is important to us. We want to hear what our site visitors and donors
have to say about our services and our policies. If you have any questions,
concerns, or complaints about this Privacy Policy, please send an email to
donations@newyork.msf.org, call us at 212.763.5779, or write to us by mail:
Doctors Without Borders, Attn: Donor Services, 40 Rector St., 16th Floor, New
York, NY 10006.


GOVERNING LAW

You agree that your use of this Privacy Policy and any disputes relating thereto
shall be governed in all respects by the laws of the State of New York. Any
dispute relating to this Privacy Policy shall be resolved solely in the state or
federal courts located in Manhattan, New York.

This Privacy Policy was last updated in July 2019. DOCTORS WITHOUT BORDERS®,
MEDECINS SANS FRONTIERES® and other marks used on this website are trademarks of
Doctors Without Borders/Médecins Sans Frontières (MSF) USA, Inc. or its
affiliates and may not be used without permission.




© Médecins Sans Frontières 2022

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COMMON QUESTIONS

COMMON QUESTIONS

 * What is MSF doing in Ukraine?
 * What is MSF’s mission?
 * How does MSF use donations?
 * How can I help?


MEDIA INQUIRIES

For Donation Inquiries 
See donor options here. 
 
U.S. Media Inquiries 
Reach out to the press team.

Non-U.S. Media Inquiries 
Contact the MSF office in your country/territory.