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open the AudioEye Toolbar, press "shift + =". Some assistive technologies may
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information, activate the button labeled “Explore your accessibility options”.


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SELECT A DEVICE MODEL

Learn more about your phone or device whether you are just getting started or a
tech expert.

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BROWSE FAQS

Find answers to top Tracfone questions to learn all the benefits we have to
offer.

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NEED HELP TROUBLESHOOTING?

Not sure what you need? Let our automated support get you to the answers you’re
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COMMON TOPICS AND QUESTIONS

How do I configure the APN on my phone?

For assistance with the APN configuration for your phone, please go to
https://www.tracfone.com/apn and enter your phone number. Follow the directions
on that page.

Cannot Send/Receive SMS/MMS ⭐️

There are a few reasons why your smartphone/device might not send or receive SMS
and MMS messages:

 * Service Plan Expired
 * A weak or no signal
 * Issues with the Messaging app
 * 3rd party apps not working properly




Service Plan has expired

If your your service plan has expired, you will need to add services back to
your phone before you will be able to send or receive messages.

If you're not sure, click Check Usage / Due Date below to use our automated
system.




Check Usage / Due Date   




 1. Select "I am a customer"
 2. Enter your 10 digit Phone # (or IMEI / ESN / SIM)
 3. Then select Check Usage or Check Due Date to begin.




If you've recently refilled services, or reactivated your phone, it could take a
few minutes for our systems to update. 

You can try turning Airplane Mode on for a minute and then turning it back off.
This sometimes works to re-register the phone and SIM to our network.

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Are you only unable to send SMS or MMS messages in specific locations?

Try moving to a different location and send your messages again.




Have you rebooted your device?

Try powering your device off for 30 seconds, then powering it back on.




Is your device software and apps up to date?

Try updating any available software updates.







Have you recently downloaded any 3rd party applications since issue began?

Try uninstalling any recently installed apps.




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If you are still experiencing issues with sending and receiving text messages,
there are several ways that we can assist you with further troubleshooting.




1. Use STAR (our automated assistant) to quickly resolve this issue.




 1. Select the "FIX my issue" button below to start.
 2. Select "I am a customer"
 3. Enter your 10 digit Phone # (or IMEI / ESN / SIM)
 4. Then select "Technical Support" to begin diagnostic.




FIX my issue   




2. Through STAR you can also chat with a live agent if necessary.

3. Or Call our Customer Care Center (1-877-430-2355) from another phone so that
a representative can assist you.

What should I do if my device can't find a signal or can't register on the
network?

There are a few reasons why your device might not be able to find a signal or
register on the network. Let's take a look at some of the most common and try to
help resolve the issue.




Do you have Airplane Mode enabled?

This might have happened by accident. Take a look at the top of your screen near
your signal indicator, if ou see an airplane icon, then Airplane Mode is on.




Now, if Airplane Mode was off, try turning it on for 30 seconds and then turning
it back off. This can help to re-register the phone and SIM to our network.

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Have you tried rebooting your device?

This is simply powering down the device fully and powering it back on. This
"Soft Reset" helps similarly to Airplane Mode but with additional aspects of the
device and network.

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If you are still experiencing issues with finding a signal or getting the device
to registar on the network, there are a few more ways we can assist you with
further troubleshooting.




 Use STAR (our automated assistant) to quickly resolve this issue.







Technical Support

How do I enable LTE?

By default, your phone is set to automatically choose the best available
network. If your phone is not connected to a network, you may be in an area
where service is not yet available or you may also be in an area with poor
wireless coverage.

If you are indoors, try moving closer to a window or the perimeter of the
building, or try going outside.

If changing your location does not solve your problem, try restarting your phone
by turning it off and then on again.

NOTE: Not all Networks or Network Services are available on all devices or in
all areas.

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To verify your network, follow these steps:

NOTE: You must temporarily turn your Wi-Fi Connection to "Off."

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Locate and tap "About phone."
 4. Tap "SIM status" or "Status information."
 5. Then, tap "SIM card status."
 6. Look under
    * "Mobile network state" for your current network state.
    * "Mobile voice network type" for your current network type.

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SAMSUNG DEVICES

To verify your network settings, follow these steps

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Tap "Connections."
 4. Tap "Mobile networks."
 5. Tap "Network operators", the "Automatic" mode should be selected.

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OTHER ANDROID DEVICES

To verify your network settings, follow these steps

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Tap "Network" or "Network & internet."
 4. Tap "Mobile network."
 5. If necessary, tap "Advanced" to view additional options.
 6. Under "Network" or "Networker Operator," the "Automatically select network"
    option should be switched to "On."

How do I know if my current phone is compatible with Tracfone?

Click here to check your phone's compatibility.

If your phone is compatible but locked, you must unlock it before you can switch
providers.


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Phone Support:

1-800-867-7183
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Phone Support:

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*Exclusions apply. Plan Purchase required. Max discount $100.

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acknowledge being at least 13 years of age.


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Service Plans are compatible with both 4G LTE and 5G Networks.

A month equals 30 days. Prices do not include fees or taxes.

†4G LTE or 5G-capable device required. Actual availability, coverage and speed
may vary.

*Unlimited Carryover®: For Unlimited Talk & Text Smartphone plans, any unused
data after your service end date will carryover to the next cycle if active
service is maintained and in use with any Unlimited Talk & Text Smartphone plan.
For other service plans, any unused minutes, texts and data will not expire as
long as any Tracfone service plan is active and in use within any six-month
period.

Smartphone plans do not triple.

Add-on cards: Service must be active and in use within any six month period.

Basic International calling to over 100 destinations. Click here International
Long Distance- More details: for more details.

§The $10 Global Calling Card must be combined with another Tracfone Service Plan
to work. International long distance service is available to select destinations
only, which are subject to change at any time. Calls must originate from the US
or Puerto Rico only. No international roaming allowed. Only for personal use.
Calls are billed in one-minute increments. Airtime minutes will be deducted plus
the cost of the International call. Rates are subject to change without prior
notice. Card benefits expire after 180 days of last use or 30 days after your
service is suspended, whichever occurs first.

Keep Your Own Phone (KYOP): Capable device required. Actual availability,
coverage and speed may vary. Plans and SIM Kits sold separately.

∞Credit card required for enrollment. Auto-Refill available on select plans
only.

Unlimited Talk & Text Auto-Refill Promotion: Promo offer applies only to new
Auto-Refill enrollments on Tracfone 30-Day Unlimited Plans. $5 off the first two
months of enrollment. Credit or debit card and account required for enrollment.

When downloading and using the My Account App, standard data rates may apply.
Balance information may be transmitted with a delay and may not reflect actual
account balances.

Android, Google Play and other marks are trademarks of Google Inc. The Android
robot is reproduced or modified from work created and shared by Google and used
according to terms described in the Creative Commons 3.0 Attribution License.

Reward Points can only be applied towards an eligible Tracfone plan when you
accumulate the total amount of points needed. Reward Points have no cash value
and cannot be transferred to another customer. Additional terms and conditions
apply.

Discounts vary by merchant, location and offer; subject to availability. Offers
may change without notice. Total savings vary based on the number of discounts
and coupons redeemed and value of offers.

≈Hotspot only available if current service is with an active $40 Unlimited Talk
and Text plan. Plan allocates up to 8GB of data for hotspot or data usage.

 

Tracfone is a registered trademark of TracFone Wireless, Inc.

All other trademarks, service marks, and trade names referenced in this site are
property of their respective owners.

© 2024 TRACFONE®.




Customer Support, Tutorials and FAQs - Tracfone





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