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Capable Teams & Happy Customers

Helprace tightly integrates multiple tools together for great customer service:
Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base


     

Meet Our Customer Service Solutions


TICKETING & EMAIL MANAGEMENT

Empower Support Teams

Provide a personalized one-on-one support experience. Boost productivity and
collaborate behind the scenes.

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CUSTOMER COMMUNITY & FEEDBACK

Build Relationships

Show customers that you care. Listen to their concerns, collect feedback and
build a product or service they want.

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DOCS & KNOWLEDGE BASE

Share Knowledge

Everything is at your fingertips with smart search, whether it's public docs
site or internal knowledgebase.

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SELF-SERVICE PORTAL

Be Helpful 24/7

Reduce support loads with a self-service Docs site. Use the power of
crowdsourcing and community when offering answers and collecting feedback.


HELP DESK

Reduce Support Costs

Ticketing and knowledge base tightly integrated. Eliminate repeat tickets by
showing related articles to customers and easily reference articles in tickets.


IDEAS LAB

Collect Feedback

Tap into customer ideas when prioritizing tasks or building a roadmap. Make
decisions based on concrete user feedback, not guesswork.


QUESTIONS & ANSWERS

Crowdsource Your FAQ

Involve customers in building a collection of relevant questions and answers. An
always up-to-date FAQ with insights from customers as well as team members.


ISSUE TRACKING

Acknowledge, Track, Solve

Manage, update and resolve issues brought up by customers or employees. Notify
all related parties all the way to resolution.


COMPLETE, INTEGRATED SOLUTION

All of the Above. One App.

Tickets, email management, customer community, feedback, docs & knowledge base
seamlessly integrated in one customer service platform.

Awesome Customer Service in Every Industry

10,000+ Happy Customers

Helprace customers make mobile apps, manufacture plastic goods, create audio
solutions, develop geographic information systems. They work in chemical, real
estate, and blockchain industries.




CUSTOMER SERVICE & HELP DESK SOFTWARE

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CUSTOMER SERVICE SOFTWARE AND CUSTOMER SERVICE MANAGEMENT - HELPRACE

Due to mass business migration online, help desk software and other help desk
solutions have become very popular. How else can a business improve customer
service other than a well-crafted customer service software platform?

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The act of supporting a customer, also known as customer service is defined as
keeping a customer satisfied throughout the use of a product or service. The web
has changed companies’ needs for help desk software and other customer service
software. Modern companies demand solutions far beyond a simple FAQ system or
service desk system. To be successful, help desk software must tap into online
social platforms and assist with community management in order to provide
support, build trust and seek out potential customers.


THE HELPRACE ALL-IN-ONE CUSTOMER SERVICE SOLUTION

Having customer service software is not enough in our fast-paced online world.
Helprace offers a customer service solution package rather than just customer
service software. Add help desk software and support ticket system to your help
desk!

It’s not always convenient for customers to use customer service software to
communicate with a business. As a result, businesses use online social
communities to spread awareness along with customer support. What businesses
don’t realize is that online social media can reduce help desk ticket rates from
customer support software. Communities integrated with customer support software
must work seamlessly with their help desk software counterparts so that
businesses can address concerns, identify improvement opportunities and catch
possible sales signals.


A HELP DESK SOFTWARE BASED TICKETING SYSTEM

You thought help desk software and customer support software was enough for your
business needs? Think again! A help desk needs to incorporate a community tied
into customer support software and support ticket software to stand above the
rest.

We at Helprace understand that a help desk, customer support software &
community in itself is not enough. The community isn’t just a user-generated
customer service software, but an online component of a help desk and a support
ticket system. When you approach customer support issues with Helprace, you
redefine your help desk and ticket management with tools that help in
categorizing, prioritizing and assigning cases. Your community is an extension
of your support help desk, under a customer support software umbrella.


A CUSTOMER SERVICE MANAGEMENT SOFTWARE THAT SCALES WITH YOU

Well-designed customer support software requires scalability in order to grow
with customer support issues. Similarly, a ticketing support system must
accommodate growing ticketing requests, a growing customer base and a growing
team just as easily. In short, this should all be unnoticeable and
non-intrusive, without interrupting your daily work.

As your help desk and community grows, your support team may fall behind your
customer service software. We adapt Helprace help desk software to shifting
customer service needs of our clients. Our customer support solution is
presented in scalable customer service software with a system of IT processes
that allow for unlimited ticketing system support. Ultimately, Helprace offers
an innovative approach to customer service issues by offering a holistic view of
customer interaction, providing one customer support software to categorize,
manage and analyze customer data to improve business processes.


SO WHAT ARE THE PERKS OF HELPRACE HELP DESK SOFTWARE?

You’ve probably wondered how Helprace can improve your customer service issues.
Whether you use helpdesk software, customer support software or just a singular
knowledge base, Helprace ensures you stay on top of customer feedback and grow
your business.

Many customers prefer to be able to go into the help desk software and learn
what they need to know. It’s fast, easy, convenient, and it helps to keep the
customer focused on problem solving. The idea of using help desk software and
the ability to extract new information using the same help desk software makes
the software twice as valuable. Overall, the Helprace online customer service
software solution is not only useful as a support ticket help desk, but as an
engaging platform for directing company improvements. The functionality of
Helprace help desk software makes it an ideal software to unleash the customer
support potential of any business.

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