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Functional Test Automation for a Subscription Service System
FUNCTIONAL TEST AUTOMATION FOR A SUBSCRIPTION SERVICE SYSTEM
Case Studies, Functional Testing, Test Automation
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BACKGROUND
Our client’s services offered a complete subscription management service that
enabled businesses to connect to their clients at every touch point along the
customer journey. These services allowed their clients to sell
subscription-based content and services without having to create the
infrastructure necessary to manage contacts and customers within their
organization. Through a series of APIs, in-house teams or external partners
would be able to deliver unique online journey or integrated sales data
instantly using our client’s services.
CHALLENGES
As the users of our client’s services increased, the application powering its
services were not performing as expected. They acknowledged there was a scope to
improve the efficiency of their services further across development and testing
functions. Some challenges identified were-
* Insufficient bandwidth within the organization for manual testing had
resulted in many parts of applications going untested prior to release.
* Many key manual tests were executed regularly and could be automated certain
applications would perform poorly on increased load.
SOLUTION
Testhouse began the engagement with a Test Process Review to understand the
client’s current testing practices and to assess where improvements could be
made. Based on this Test process Review, our client agreed to adopt a managed
service model to improve their testing functions. The managed services began
with manual testing support and worked towards eventually implementing
automation with the goal of overall limiting the amount of regression. It also
carried out some performances testing on specific applications that were
experiencing high degrades with increasing number of concurrent users.
IMPACT AND OUTCOMES
* An offshore functional testing team was assigned to our client’s services to
support the testing function that increased test coverage and improved the
quality of releases.
* Testhouse and the client agreed on a set of automated scripts to speed up
test cycles. As a result, test cycles that earlier took 7 days with manual
testing could be completed in a day. The company was able to recover their
investment into automation within 4.8 months.
* Testhouse included performance testing on applications that were experiencing
load issues to ensure their performance under all conditions.
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