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PRIVACY POLICY NORTH AMERICA
At Blackbaud, we are committed to protecting your privacy. This Policy applies
to Blackbaud’s collection and use of personal data in connection with our
marketing and provision of the Blackbaud Solutions, customer support and other
services (collectively, the “Services”), for example if you are a customer,
visit the website, interact with us at industry conferences, or work for a
current or prospective customer of the Services. In addition, our service Target
Analytics® collects data on individuals in the United States to provide
non-profit customers with accurate information on their prospective constituents
in the Social Good space. You can read more about our privacy practices for
Target Analytics® below. The Services don’t include JustGiving, which has its
own privacy policy. The terms “personal data” or “personal information” refer to
information that can reasonably identify an individual.
If you’re a constituent, supporter, patient, or student of one of our customers
to which we provide the Services, your data will be used in accordance with that
customer’s privacy policy. You can read more about this at
https://kb.blackbaud.com/knowledgebase/articles/Article/200862. In providing the
Services, Blackbaud acts as a service provider and thus, this Policy will not
apply to constituents of our customers.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect personal data that you provide to us, either by creating a Blackbaud
account, using the website, submitting ‘Contact Us’ forms, or otherwise
interacting with us (like at conferences and trade shows). Generally, this
information is requested when you are asked to register for a Blackbaud ID,
subscribe to e-mail newsletters, complete an online form, download resource
information, or when requesting information about or purchasing our Services.
We may collect data about you from third parties. As is typical for businesses
that market their products to other organizations, sometimes we obtain your work
contact information from third party data suppliers or joint marketing partners
to contact you with communications containing promotions, customer stories,
Blackbaud news and updates or thought leadership. We may also get your
information from publicly-available sources and social networking sites, like
LinkedIn or your organization’s website. Blackbaud collects data in the
following categories:
Categories Examples Identifiers Name, postal address, email, IP address
Commercial or transactions information Your organization’s purchase of our
Services Internet/Solutions activity Your interaction with our websites or
Solutions Professional information Role at your organization
In addition to the purposes described when we collect data from you, we may use
your personal information in the following ways:
* Log In: Using your Blackbaud-associated login (such as Blackbaud ID), we
allow you to sign into the secure portion of our website or a Blackbaud
Solution. We also use your data to give you access to the Blackbaud
Community, where we may notify you of important news and alerts about our
Services. For more information about Blackbaud ID, please see
https://www.blackbaud.com/company/privacy-policy/blackbaud-id.
* Information Requests: We send you information you request about the Blackbaud
Services.
* Marketing Communications: We may contact you about promotions, customer
stories, Blackbaud news and updates, or thought leadership content. We may
send these communications via email or postal mail, call your organization,
or serve you advertisements on our website and others. If you would no longer
like to receive such emails, please follow the “Unsubscribe” instructions at
the end of each email. Your e-mail address will be removed from our marketing
list. Please allow us a reasonable period of time in order to satisfy your
request, as some promotions may already be in process. To opt out of being
contacted by any other communication methods, please contact us at
webmaster@blackbaud.com.
* Customers: If you’re a Blackbaud customer, we may use your personal data to
provide Services you request and in connection with payments.
* Improving Blackbaud: We use aggregated and personal data about you and/or
your constituents’ use of our websites and the Blackbaud Services to develop,
improve, and test those services.
* Compliance and Safety: We may use your personal data to comply with our legal
obligations and to identify and remediate suspected or actual fraudulent
activity or security incidents. We keep your personal information in an
identifiable form for as long as we have a legitimate reason to use the data
and as required by law.
Blackbaud may share your personal information as necessary to provide the
Services or as you specifically request. We may disclose your data to our
affiliated organizations and subsidiaries, and to service providers who render
services to us or you on our behalf. We also may disclose your information if
required by law or to enforce our legal rights or defend us against a legal
claim or for the identification or remediation of suspected or actual fraudulent
activity or security incidents. We may share your information in connection with
a sale or reorganization of Blackbaud. We may also share your personal data if
it is necessary to act in urgent circumstances to protect the safety of
Blackbaud customers, website visitors, or the public.
Except as described below for Target Analytics®, Blackbaud doesn’t sell any of
your personal information, or share your personal information with any third
parties for targeted behavioral advertising. We also don’t collect, use, or
disclose any sensitive personal information, as defined under applicable state
or federal law.
Information about opting out of the sale or sharing of your personal information
can be found below and at
https://www.blackbaud.com/company/Data-Subject-Rights-Request.
ACCESS TO YOUR PERSONAL INFORMATION
If you are a registered user of our website, you may review and update this
information at any time on www.blackbaud.com. Registered users can view and edit
personal information they have already given us.
INFORMATION COLLECTED FROM CHILDREN
Blackbaud’s websites are general audience sites, and we do not knowingly collect
information about children or sell products to children under the age of 13. If
you are under the age of 13, you must ask your parent or guardian to assist you
in using our website. Furthermore, we may restrict entries to any contests,
sweepstakes or promotions to entrants who are at least 18 years of age. We
certainly don’t sell data of children under 16.
SECURITY OF YOUR PERSONAL INFORMATION
We restrict access to personal information collected about you at our website to
our employees, our affiliates’ employees, those who are otherwise specified in
this Policy or others who need to know that information to provide the Services
to you or in the course of conducting our business operations or activities.
While no website can guarantee exhaustive security, we maintain appropriate
physical, electronic and procedural safeguards to protect your personal
information collected via the website. We protect our databases with various
physical, technical and procedural measures and we restrict access to your
information by unauthorized persons. We also advise all Blackbaud employees
about their responsibility to protect customer data and we provide them with
appropriate guidelines for adhering to our company’s business ethics standards
and confidentiality policies. Inside Blackbaud, data is stored in
password-controlled servers with limited access.
LINKS TO OTHER WEBSITES
For your convenience, we may provide links to other websites that we do not
control. We cannot be responsible for the privacy practices of any websites not
under our control and we do not endorse any of these websites, the services or
products described or offered on such sites or any of the content contained on
those sites.
USE OF COOKIES
A cookie is a piece of information that a web server may place on your computer
when you visit a website. Cookies are commonly used by websites to improve the
user experience and have not been known to transmit computer viruses or
otherwise harm your computer. Many cookies last only through a single website
session, or visit. Others may have an expiration date, or may remain on your
computer until you delete them.
We may use cookies for a number of purposes—for example, to maintain continuity
during a user session, to gather data about the usage of our website for
research and other purposes, to store your preferences for certain kinds of
information and marketing offers or to store a user name or encrypted
identification number so that you do not have to provide this information every
time you return to our website. To ensure we are publishing content customers
need and want, Blackbaud collects aggregated site-visitation statistics using
cookies. When someone visits the site, a cookie is placed on the customer’s
machine (if the customer accepts cookies) or is read if the customer has visited
the website previously.
Our cookies will track only your activity relating to your online activity on
this website, and will not track your other Internet activity.
You can decide if and how your computer will accept a cookie by configuring your
preferences or options in your browser. However, if you choose to reject
cookies, you may not be able to use certain of our Services or website features.
For example, if you choose to not have your browser accept cookies from
Blackbaud’s website, you will need to re-enter your personal information each
time that you attempt to access premium information.
Certain pages on our websites contain “web beacons” (also known as Internet
tags, pixel tags and clear GIFs). These web beacons allow third parties to
obtain information such as the IP address of the computer that downloaded the
page on which the beacon appears, the URL of the page on which the beacon
appears, the time the page containing the beacon was viewed, the type of browser
used to view the page, and the information in cookies set by the third party.
An IP address is a unique identifier that certain electronic devices use to
identify and communicate with each other on the Internet. When you visit our
website, we may view the IP address of the device you use to connect to the
Internet. We use this information to determine the general physical location of
the device and understand from what regions of the world our website visitors
come. We also may use this information to enhance our website.
Our website detects and honors the Global Privacy Control signal in accordance
with applicable privacy laws. The Global Privacy Control is a signal that can be
enabled in certain browsers or browser extensions.
CONTESTS, SWEEPSTAKES AND OTHER PROMOTIONS
On our website, you may wish to participate in contests, sweepstakes and other
promotions that we may offer from time to time. Through these promotions, you
may choose to participate in activities such as sharing information found on our
websites with others and sending email invitations. If you choose to participate
in these promotions, and are eligible to do so, we may ask you for information
such as your name, email address, date of birth and telephone number.
In connection with any contests, sweepstakes and other promotions that we may
offer from time to time via the website, we use the information you provide to
administer the contests, sweepstakes and other promotions. We also may use the
information to communicate with you, or the other people you select, about our
products and services or our partners may use such information to communicate
with you about the contests, sweepstakes or other promotions or their products
and services. As mentioned above, if you create a profile and submit an entry in
connection with a contest or promotion, your name, profile and entry, but not
your email address, phone number and age, will be visible to other website
users.
TARGET ANALYTICS®
Target Analytics® provides data intelligence to nonprofit customers to help them
identify and engage constituents to support their missions. This business
collects personal information from data compiling companies, non-private
websites containing publicly available information, and government entities. We
only collect data on US individuals at least 18 years old.
For Target Analytics®, we collect the following categories of personal
information:
Categories Examples Personal and Online Identifiers Name; alias; postal address;
email address; or similar identifiers. Categories of personal information
described in Cal. Civ. Code § 1798.80(e) and § 1798.140(v)(1) Physical
characteristics or description; Telephone number. Commercial or transactions
information Examples include records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories
or tendencies. Internet or other electronic network activity information
Examples include online interests, such as information about categories of
consumer interests derived from online usage; and information on a consumer’s
interaction with a website, application, or advertisement. Professional or
employment-related information Examples include current or past job history.
Inferences about your predicted characteristics and preferences Examples include
inferences drawn to create a profile about you reflecting your preferences,
characteristics, behavior, attitudes; and median age, wealth rating and median
income. Other information about you that is linked to the personal information
above Examples include any personal information not captured by one of the
enumerated categories of personal information listed above that may be linked to
the personal information above.
We collect this data for business purposes of internal research, internal
operations, auditing, detecting security incidents, debugging, short-term and
transient use, fulfilling and improving our Services, quality control, and legal
compliance. We also collect this data for commercial purposes—to share such
information with our nonprofit customers. We sell the foregoing categories of
information to nonprofit organizations.
Information about opting out of the sale or sharing of your personal information
can be found below and at
https://www.blackbaud.com/company/Data-Subject-Rights-Request.
We don’t collect, use, or disclose any sensitive personal information, as
defined under state or federal law.
We also disclose the foregoing types of data to our service providers for the
purposes of rendering services to us.
We keep your personal data in an identifiable form for as long as we have a
legitimate reason to use the data and as required by law.
Consumer Privacy Rights Requests
Five states afford consumers in those states additional privacy protections.
These states are:
* The California Consumer Privacy Act (the “CCPA”);
* The Colorado Privacy Act (the “CPA”);
* The Connecticut Act Concerning Personal Data Privacy and Online Monitoring
(the “CTDPA”);
* The Utah Consumer Privacy Act (the “UCPA”); and
* The Virginia Consumer Data Protection Act (the “VCDPA”).
The additional privacy protections provided by those laws include: the right to
know what information we collect, disclose, and sell; the right to access a copy
of your data; the right to request deletion or correction of your data; and the
right to opt out of the sale of your data or the sharing of your data for
purposes of targeted behavioral advertising. Businesses can’t discriminate
against you for exercising any of these rights.
In the sections above titled “Collection and Use of Personal Information” and
“Target Analytics®,” we have included descriptions of: the data we collect; the
categories of sources of such information; the purposes for which we use, sell,
share, and disclose the data; the types of data we sell and the categories of
third parties to whom the data is sold; and the disclosure of data to third
parties for business purposes.
Blackbaud does not sell your personal information, except as set forth in the
“Target Analytics®” section.
To exercise any of your privacy rights, please see our Data Subject Rights
Requests page at https://www.blackbaud.com/company/Data-Subject-Rights-Request,
or call our toll-free number at +1 844-532-0022. We will verify your identity
where required prior to fulfilling your request, which may require government
identification. Authorized agents may be used to submit rights requests, in
which cases we will take steps to verify the consumer’s identity and that the
agent has authority to act on the consumer’s behalf.
DE-IDENTIFIED DATA
Blackbaud will maintain and use de-identified data only in a de-identified form
and not attempt to re-identify de-identified data.
HOW TO REACH US
For questions about this Policy or our privacy practices, or to appeal a
decision we’ve made regarding your privacy rights where applicable, please email
privacy@blackbaud.com.
Transfer of Personal Data to the United States
Blackbaud is headquartered in the United States of America. When Blackbaud
collects personal data of individuals located in the European Union, United
Kingdom, or Switzerland, we may transfer such data to the United States. If you
are a resident of a country other than the United States and provide us with
your information, you consent to the transfer of your data into the United
States.
Blackbaud has self-certified to the EU-U.S. Data Privacy Framework, the UK
Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy
Framework (collectively, the “Data Privacy Framework”). For detailed information
about our certification and adherence to the Data Privacy Framework, please see
our Blackbaud Data Privacy Framework Certification Notice at
https://www.blackbaud.com/blackbaud-data-privacy-framework-certification-notice.
CHANGES TO THIS POLICY
Blackbaud may update this Policy at any time and from time to time and we will
post any changes to this page. The most recent version of the Policy is
reflected by the version date located at the bottom of this Policy.
Last updated September 30, 2023
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