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To get tech support to solve an existing issue with a product you already own, visit Microsoft Support MEET WITH A PRODUCT EXPERT FOR YOUR TECH NEEDS Connect one-on-one with a business or education product expert by video chat or audio call. As specialists in Microsoft products, we can guide you through your best options for hardware, software, and services. We’re also here to get you up to speed with product setup and training once you’re ready. The best part? Our assistance is totally free. Business consultation Education consultation Product training FREE BUSINESS CONSULTATION We can help you identify your company’s specific tech needs, then guide you through your best options for devices, software, and services. We’re also here to discuss all your financing options. Our team is available Monday – Friday, 5:00 AM - 5:00 PM PT, and Saturday – Sunday, 5:00 AM to 1:00 PM PT. Book a consultation Start a live chat SEE HOW A CONSULTATION CAN HELP YOUR BUSINESS When you book a free online appointment with a business product expert, they’ll listen to your needs, answer your questions, and provide advice about hardware, software, financing, and resources that will work within your budget. Watch a video about consultations PROTECT YOUR DEVICES. EXTEND YOUR COVERAGE. Our product experts can explain all the benefits of a Microsoft Complete for Business warranty. Book an appointment to get advice on how you can work worry-free with extended protection and advanced technical support for your devices. Book an appointment HOW TO BOOK AN APPOINTMENT Book a free consultation > CHOOSE YOUR TOPIC Select ‘Book a consultation’ and choose the type of advice you’re looking for. This will help us connect you with the right expert. PICK YOUR DAY AND TIME Pick an available day and time and provide us with some basic info. GET YOUR VIDEO LINK We’ll send you a confirmation email with a Microsoft Teams video link. (You can turn off your camera if you’d prefer an audio call.) MANAGE YOUR APPOINTMENT If you need to change anything about your appointment, just follow the instructions in your confirmation email. -------------------------------------------------------------------------------- REAL REVIEWS FROM REAL BUSINESS CUSTOMERS * > "The ability to speak to a consultant about how Microsoft’s portfolio can > meet the specific needs of a small business is a game changer. This > consultancy service is like a guided tour, and I am royally impressed and > satisfied that you offer this now." Customer review * > "My product expert was very knowledgeable and took the time to learn about > my current uses of Microsoft 365, made suggestions on how to use it better, > and explained what an upgrade could do. He wasn't trying to hard sell me, > which I appreciate.” Customer review * > "I found the consultation really helpful. It was an open exchange where the > expert understood my business needs and was able to give concise, factual > information to help me reach a decision." Customer review -------------------------------------------------------------------------------- MEET SOME OF OUR EXPERTS Previous Next RYAN, BUSINESS PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless business customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. EROL, BUSINESS PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his business customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. JORDAN, BUSINESS PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique business challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. EROL, BUSINESS PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his business customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. JORDAN, BUSINESS PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique business challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. RYAN, BUSINESS PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless business customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. JORDAN, BUSINESS PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique business challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. RYAN, BUSINESS PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless business customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. EROL, BUSINESS PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his business customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. FREQUENTLY ASKED QUESTIONS Expand all | Collapse all Is there a cost associated with a business consultation? There is no associated cost or expectation to purchase. Our product experts are here to answer your questions, discuss technology options for your business, and, if you’re interested, share payment solutions available through Microsoft Store. Do I need to download Microsoft Teams to book? No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet. Can I book an appointment on behalf of someone? Yes, as long as the account holder is 18 years or older and will be in the session. If I live outside of the United States, can I still book an appointment? Currently, we’re supporting US, CA, UK, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book a consultation. Can I schedule a follow-up appointment with the same product expert? Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you. Will I be able to purchase products through this consultation? Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. Will I be able to get technical support through this appointment? No, these appointments will help you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (product training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help. How long do sessions last? Business consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your business product expert will be happy to help you schedule a follow-up during your initial call. Will I need to be on camera during the session? No, you have the option to turn your camera off or on at any point during the call. How do I reschedule or cancel my appointment? You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email. Can I use this service if I have a hearing disability? Yes, captions can be turned on during the conversation. Will this session be recorded? Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record. You can then opt in or out. What types of products can I get help with during my consultation? During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources, so you’re set up for success. WHY SHOP AT MICROSOFT STORE FOR YOUR BUSINESS Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business. Learn more > BUSINESS PRODUCT EXPERTS HERE TO HELP We can answer questions, help you find the right solutions for your business, and save time and IT resources on deployment. Book an appointment Call us at 866-425-4709 SAVINGS AND FLEXIBLE FINANCING Maximize your IT budget with flexible payment options, discounts on multiple devices, and more. Learn about financing options Call us at 866-425-4709 COVERAGE AND PROTECTION PLANS Safeguard your investment with accidental damage coverage, next-business-day replacement, SSD data retention, and more. Learn about protection plans FREE TRAINING Build your skills with a product expert. Get your team to sign up for online training courses or book an appointment for one-on-one learning. Learn about trainings for business Take advantage of Microsoft’s free customized business consultations to receive personalized advice on how Microsoft can support your business through Microsoft 365, Teams, Windows, Surface, remote work, VPN, security, backup solutions, and other devices and software. Meet with a product expert who’ll discuss your business needs, answer your questions, offer tailored solutions, and who can even discuss financing options with no obligation. Plus, learn about the benefits of a Microsoft Complete for Business warranty and how you can protect your devices and extend your coverage. FREE EDUCATION CONSULTATION Whether you’re a K-12 or a higher education institution, we can help you identify your specific tech needs, then guide you through your best options for devices, software, and services. We’re also here to discuss all your financing options. Book a consultation Start a live chat -------------------------------------------------------------------------------- HOW TO BOOK AN APPOINTMENT Book a free consultation > CHOOSE YOUR TOPIC Select ‘Book a consultation’ and choose the type of advice you’re looking for. This will help us connect you with the right expert. PICK YOUR DAY AND TIME Pick an available day and time and provide us with some basic info. GET YOUR VIDEO LINK We’ll send you a confirmation email with a Microsoft Teams video link. (You can turn off your camera if you’d prefer an audio call.) MANAGE YOUR APPOINTMENT If you need to change anything about your appointment, just follow the instructions in your confirmation email. -------------------------------------------------------------------------------- REAL REVIEWS FROM REAL CUSTOMERS > "This type of service—where I can book an appointment, go online, and get > direct answers—is such a time-saver. Thanks.” Customer review -------------------------------------------------------------------------------- MEET SOME OF OUR EXPERTS Previous Next EROL, PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. JORDAN, PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. RYAN, PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. JORDAN, PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. RYAN, PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. EROL, PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. RYAN, PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. EROL, PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. JORDAN, PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. FREQUENTLY ASKED QUESTIONS Expand all | Collapse all Is there a cost associated with an education consultation? There is no associated cost or expectation to purchase. Our product experts are here to answer your questions and walk you through viable hardware and software solutions. Do I need to download Microsoft Teams to book? No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet. Can I book an appointment on behalf of someone? Yes, as long as the account holder is 18 years or older and will be in the session. If I live outside of the United States, can I still book an appointment? No, at this time we are supporting US customers only. We will be scaling to larger geographic regions in the future. Can I schedule a follow-up appointment with the same product expert? Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you. Will I be able to purchase products through this consultation? Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. Will I be able to get technical support through this appointment? No, these appointments will help you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (product training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help. How long do sessions last? Education consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your product expert will be happy to help you schedule a follow-up during your initial call. Will I need to be on camera during the session? No, you have the option to turn your camera off or on at any point during the call. How do I reschedule or cancel my appointment? You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email. Can I use this service if I have a hearing disability? Yes, captions can be turned on during the conversation. Will this session be recorded? Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record. You can then opt in or out. What types of products can I get help with during my consultation? During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources, so you’re set up for success. WHY SHOP FOR YOUR SCHOOL AT MICROSOFT STORE? Consider us your trusted education advisor. From expert support to free virtual training, we’re here to help. BUY MORE, SAVE MORE Our special school pricing ensures that you’ll get great savings the more you purchase. TRUSTED MICROSOFT EDUCATION ADVISORS From assessing your school needs to assisting with training, we’re here to help. Schedule a free consultation appointment. Book an appointment FREE SCHOOL TRAINING, WORKSHOPS AND VIDEOS Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching and studying from anywhere. Sign up for workshops Take advantage of Microsoft’s free customized consultations from education experts to receive personalized advice on Microsoft 365, Teams, Windows, Surface, remote work, VPN, security, backup solutions, and other devices and software. Meet with a product expert who’ll discuss your educational needs, financing options, and how Microsoft products and services can help with no obligation. Whether you’re a K-12 or higher education institution, we can guide you through the best options for devices, software, and services. FREE PRODUCT TRAINING Once you’ve got your products, our team offers one-on-one training sessions to help you build basic skills and understand essential features of Surface for Business devices, Microsoft 365, and Windows Pro. Book a training appointment BOOK A TRAINING APPOINTMENT FOR ANY OF THESE MICROSOFT APPS View all training topics > * Teams * Windows * Word * Excel * PowerPoint * Outlook * OneNote * OneDrive YOU CAN ALSO SIGN UP FOR GROUP TRAINING SESSIONS In addition to one-on-one training sessions, we offer free virtual classes led by product experts in real time. This allows your entire team to ask questions and get an in-depth look at Microsoft products, features, and solutions for businesses like yours. Find a group training session for business HOW TO BOOK AN APPOINTMENT Book a free training appointment > CHOOSE YOUR TOPIC Select ‘Book a training appointment’ and choose the type of product you’d like training on. This will help us connect you with the right expert. PICK YOUR DAY AND TIME Pick an available day and time and provide us with some basic info. GET YOUR VIDEO LINK We’ll send you a confirmation email with a Microsoft Teams video link. (You can turn off your camera if you’d prefer an audio call.) MANAGE YOUR APPOINTMENT If you need to change anything about your appointment, just follow the instructions in your confirmation email. -------------------------------------------------------------------------------- WHAT REAL BUSINESS CUSTOMERS HAVE TO SAY * > "Super helpful! My expert answered my questions and got me really jazzed > about what we’ll be able to do using Microsoft for our non-profit business. > Woot woot and thank you!" Customer review * > "My training session was great. My trainer was very helpful in answering my > questions, even showed me extra functions outside of the topic, and was > friendly and funny." Customer review * > "My product expert did a great job explaining how to use some of the > OneDrive capabilities and Excel sheets I had questions with." Customer review -------------------------------------------------------------------------------- MEET SOME OF OUR EXPERTS Previous Next JORDAN, BUSINESS PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique business challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. RYAN, BUSINESS PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless business customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. EROL, BUSINESS PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his business customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. RYAN, BUSINESS PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless business customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. EROL, BUSINESS PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his business customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. JORDAN, BUSINESS PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique business challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. EROL, BUSINESS PRODUCT EXPERT Erol has worked remotely for Microsoft Store the last two years, so he’s experienced firsthand the importance of Microsoft Teams. He considers the app a gamechanger for his business customers, too (and not just because they can wear pajamas on a call). He's danced with MC Hammer on live TV and run the NYC Marathon twice, but his proudest achievement is being dad to his three-year-old daughter. JORDAN, BUSINESS PRODUCT EXPERT Half a decade on the job and Jordan still gets fired up about helping new customers find solutions to their unique business challenges. He likens it to solving puzzles—with different pieces coming together to fill in the big picture. After a hard day of problem-solving, he loves to play video games, read comic books, or plan his next hiking vacation. RYAN, BUSINESS PRODUCT EXPERT Since joining Microsoft Store in 2015, Ryan has helped countless business customers find just-right solutions for their unique needs. He gets a kick out of showing customers what’s possible and seeing their companies transform. When he’s not plugged in, he loves to hit the outdoors for hiking and camping. FREQUENTLY ASKED QUESTIONS Expand all | Collapse all Is there a cost associated with a product training appointment? There is no associated cost. We are happy to help you learn how to use and make the most of your Microsoft products. Do I need to download Microsoft Teams to book? No, you can click the link provided in your confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet. Will I be able to get technical support through this appointment? No, these sessions will support you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (product training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help. How long do sessions last? Business consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your business product expert will be happy to help you schedule a follow-up during your initial call. What types of products can I get help with during my appointment? For product training sessions, our product experts can help you learn essential skills and explore features in Microsoft 365, Surface, or any PC device that runs on Windows Pro. Can I schedule a follow-up appointment with the same expert? Yes, but you’ll need to do this on your first call with the expert. They’ll schedule the follow-up session for you. Can I book an appointment on behalf of someone? Yes, you can book for someone else as long as they’re 18 years or older and will be in the session. If I live outside of the United States, can I still book an appointment? Currently, we’re supporting US, CA, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book a training session. Will I need to be on camera during the session? No, you have the option to turn your camera off or on at any point during the call. Will this session be recorded? Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record, you can then opt in or out. Can I use this service if I have a hearing disability? Yes, captions can be turned on during the conversation. How do I reschedule or cancel my appointment? You can make changes to your booking here. You’ll need the confirmation number found in your confirmation email. WHY SHOP AT MICROSOFT STORE FOR YOUR BUSINESS Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business. Learn more > BUSINESS PRODUCT EXPERTS HERE TO HELP We can answer questions, help you find the right solutions for your business, and save time and IT resources on deployment. Book an appointment Call us at 866-425-4709 SAVINGS AND FLEXIBLE FINANCING Maximize your IT budget with flexible payment options, discounts on multiple devices, and more. Learn about financing options Call us at 866-425-4709 COVERAGE AND PROTECTION PLANS Safeguard your investment with accidental damage coverage, next-business-day replacement, SSD data retention, and more. Learn about protection plans FREE TRAINING Build your skills with a product expert. Get your team to sign up for online training courses or book an appointment for one-on-one learning. Learn about trainings for business Take advantage of Microsoft’s free product training on Microsoft 365, Teams, Windows, Surface, remote work, VPN, security, backup solutions, and other devices and software. Get one-on-one training sessions led by Microsoft business product experts in real time. Meet with a product expert who’ll discuss your business or educational needs, and how Microsoft products and services can help with no obligation. Questions? Talk to an expert Need help? CHAT NOW NO THANKS