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Home > Privacy Policy


PRIVACY POLICY

Effective as of 17th April 2018.

Our Privacy Policy applies to the personal data (information) that Alternative
Airlines collects and uses. References in this Privacy Policy to “Alternative
Airlines” “we”, “us” or “our” mean Alternative Airlines Limited (a company
registered in England, United Kingdom). The privacy policy details the personal
data we collect from you and how and why we use it.


OUR PRIVACY PROMISE

Alternative Airlines collects your information (data) directly from you and we
promise that we will tell you how we use your data when you book with us. We
also promise to make sure we store, process and share your data securely.


HOW WE USE YOUR DATA

The data you provide us is used for services and products you request; travel
confirmation and updates; general communication including responding to ticket
and travel-related questions; managing your account; travel updates; if
necessary, improvements to our services and website. Examples of data collection
include: your name, payment details, email address and passport information when
you register or book a flight with us. This occurs when you use our website on
different devices or when you contact us. If you create a booking on behalf of
someone else, you must have their consent to use their personal information.

The personal data that you provide us informs us that the information is
accurate and current and that you are permitting us to use it. Some of this
information may need to be shared with airport security or border control in
order to ensure safety amongst you and your fellow travelers.

Credit card information (cardholder name, credit card number and expiration
date) are required and used for the purpose of completing a booking you make
with Alternative Airlines.

Full list of information details:

Your name and surname; email address; telephone number; date of birth; special
assistance requirements; dietary requirements; booking changes; sensitive
information including medical conditions; payment card details; passport
details; communications with us, including emails, recorded calls, messages on
online services; social media posts; feedback reviews.

Other personal information we collect from you is from third parties. This can
include you logging in and using a third party platform, such as Facebook. You
are allowing us to use and store that information related to the account.

There may be a case where we disclose your personal information to the Civil
Aviation Authority (CAA) to ensure full compliance and enforcement with ATOL
regulations.


COOKIES

Alternative Airlines also uses tracking tools like cookies.

Cookies are small snippets of data that a website sends to your browser for
storage. On some of our website pages, we may set a "cookie" so that information
can be saved and retrieved by the web page. You can read and/or delete cookies
at any time and even set your browser to notify you when you receive a cookie,
giving you the chance to decide whether to accept it or not. For example,
multiple flight booking enquiries do not have to fill-in the same details each
time.

This website uses Google Analytics, a visitor reporting service provided by
Google. Google Analytics use first party cookies to show click-paths of visitors
and discover which pages and marketing campaigns are successful. Your IP address
is used to gather broad demographic information. Please note, no personal
identifiable information is collected in this way.

We offer personalized shopping experiences and advertising through <intent>,
which uses online identifiers to identify visitors. To view <intent>'s privacy
policy, click here. To opt out, click here.

This website partners with Mention Me, which is a 3rd party service provider
that will place cookies should you interact with our referral programme. These
are strictly necessary in order to support the functionality of the technology.
For more details, please visit
https://mention-me.com/help/privacy_policy_s#cookies

We offer personalized shopping experiences and advertising through <intent>,
which uses online identifiers to identify visitors. To view <intent>'s privacy
policy, click here. To opt out, click here.


WE USE YOUR DATA TO FACILITATE YOUR TRAVEL

The data you permit us to use will help us let you know if there are any flight
changes or cancellations. We may also use your data to enhance a personalised
customer experience for you. Intermittently, we may send you marketing
communications if you have agreed to allow Alternative Airlines to send you
special offers and product emails during the booking process. Offers may include
money off future bookings; ticket sales; airline news or promotional material
with our payment partners.

You have the right to access any personal information that you have provided us
for your flight booking at any time. You can do this by contacting the Customer
Service Team through customerservice@alternativeairlines.com


OPT OUT

Please note that Alternative Airlines does not share your personal information
and contact details with other companies, for marketing purposes, without your
consent.

You can choose not to have marketing communications sent to you by not checking
the relevant box in the booking process. If you have selected this but would
like to stop receiving marketing emails from us, you can opt out at any time by
clicking on the "unsubscribe" link positioned at the bottom of any marketing
related email that you may receive from Alternative Airlines.

You can also email customerservice@alternativeairlines.com with the header
"Unsubscribe from Marketing emails".


THIRD PARTY SITES

Alternative Airlines is not responsible for data shared with our suppliers
providing services to us in order to assist in the operation of our business and
improving your customer experience, such as feedback review websites. Our
suppliers have their own privacy policies that we cannot control. However, we
make full efforts to ensure that the data used is compliant with regulations to
the best of our knowledge.

Please note, Alternative Airlines does not hold responsibility or is not liable
for our suppliers’ privacy policies. We carefully select suppliers who process
your personal information and require that they fully comply in protecting your
personal data.

We therefore advise that you review their privacy policies and their terms of
use before providing any of your personal information to them.


UPDATES TO OUR PRIVACY POLICY

Occasionally we may make changes to our Privacy Policy, including as part of the
General Data Protection Regulation – the new European Union Data Protection
Legislation taking effect from 25th May 2018.


CONTACTING THE WEBSITE OWNERS

If you have any questions about our privacy policy, the practices of this
website, or your dealings with this Alternative Airlines, you can contact us at
customerservice@alternativeairlines.com

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