www.cxnetwork.com Open in urlscan Pro
15.197.145.235  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Sign In



ASIA'S #1 MEGA EXPO FOR CX, MARKETING & DIGITAL EXPERIENCE COMMUNITY

March 29 - 30, 2023 | Suntec Convention and Exhibition Centre, Singapore
Book A Stand Today
NEXT GEN CX AGENDA
Register for Next Gen CX
 * HOME
 * ABOUT
   Covid Safe
 * NEXT GEN CX
   Next Gen CX Premium Conference Next Gen CX Agenda Brochure Next Gen CX Day
   One Agenda Next Gen CX Day Two Agenda
 * THEATRES
   Customer Show Asia Theatre Brochure Theatres Customer Service Excellence
   Theatre (Day One) CX Metaverse Theatre (Day One) Mobile Marketing Theatre
   (Day Two) Mobile Shoppers & Payments Theatre (Day Two)
 * SPEAKERS
   Advisory Board Next Gen CX Speakers Customer Service Excellence Speakers CX
   Metaverse Speakers Mobile Marketing Speakers Mobile Shoppers & Payments
 * SPONSOR & EXHIBIT
   Why Exhibit? Sponsorship & Exhibition Guide Floor Plan CX Asia Industry
   Benchmarking Report - Conducted March 2022 Why Sponsor all 3 CX events?
   Sponsors & Exhibitors
 * RELATED EVENTS
   CX Asia Week 2023 - Conference (21-24 Nov) Customer Contact Week Asia 2023 -
   Conference (13-16 June)
 * DISCOVER CONTENT
   Industry Benchmarking Report - Conducted Dec 22 (NEW!) The Era of Choice
   (NEW!) Predictive CX in APAC (NEW!) Guide to Multi-Generation CX (NEW!) The
   Future of Customer Engagement Hubs in Asia and more
 * BLOG
   Deep into Customer Service Excellence CX Leader's Advice for Multi-Gen How
   are Consumers in APAC discovering Brands? How Popular is Online Shopping in
   APAC? and more
 * PARTNERS
 * REGISTER

#CustomerShowAsia








PREMIUM CONFERENCE


DELIGHTING MULTI-GENERATIONAL CUSTOMERS THROUGH PERSONALISATION AND CHOICE 

The ever-changing marketplace comprises different generations of customers. From
Boomers and Gen X to Millennials and Gen Z, all of them have different
expectations and perceptions of what excellent Customer Experience looks like.
At the same time, extensive technology options have changed customer behaviour,
and customers now enjoy the luxury of choice.

The challenge for organisations and CX leaders now is to meet the evolving
expectations of multi-generational customers, understand their varying behaviour
as well as consumption patterns; all while delivering quality customer
experience through their channel of choice.

Held on 29 – 30 March 2023, Next Gen CX (Premium Conference), will bring
together industry leaders to explore best practices in delighting
multi-generational customers through personalisation and choice. This ticketed
premium conference will include hard-hitting presentations and discussions led
by the movers and shakers of the CX industry. 

Advisory Board
Next Gen CX Agenda 
Team Discounts



NEXT GEN CX KEY THEMES:

Defining the “Next-Generation” Digital Native Customers

Empowering Customers with Choice to Optimise their Own Experience

Engaging Multi-Generational Customers with Digital CX

Creating Excellent CX and Service in a “Digital Experience Economy

Leveraging Customer Insights to Personalise Experience

Embracing Conscious Consumerism & Social CX

Harnessing Customers’ “Everyday” Technology

Next Gen CX Agenda


MEET THE 90 CSA SPEAKERS

 1.  
 2.  
 3.  
 4.  
 5.  
 6.  
 7.  
 8.  
 9.  
 10. 
 11. 
 12. 
 13. 

Prithu Srivastava

Chief Customer Officer

DHL Supply Chain APAC

Woan Lim Shyuan

Head of Client Services

UOB Kay Hian

Richard Xia

CEO & Co-founder

Novelship

Ajay Gopalakrishnan

AMEA Head of Growth Performance

Sanofi

Saim Yeong Harng

CEO

CardsPal

Nathan Bell

Chief Digital Officer

M1

Su Yin Neo

Chief Executive Officer

Singapore Post Ltd

Maria Charisma Yap

Store General Manager

Burberry

Peter Green

Head of Marketing

Ralph Lauren

Dhruv Mehrota

Head of Digital & Integrated Marketing Asia for Safety & Industrial Business
Group

3M

Choo Wai Khuan

Head of Information Technology

Etiqa Insurance

Lolitta Suffian

Group Head of Customer Experience

Telekom Malaysia Group

Katherine Desbaillest Braha

Chief Brand Officer

Saladstop!

Babul Balakrishnan

Head of Customer Care

Thunes

Pascal Gerard Daniel

Head of Customer Success, Asia Pacific & Japan, Nokia

Nokia

Judson Teo

Head of Marketing (New Verticals)

Foodpanda

Olga Quiros

Director, Global Customer Operations

Expedia Group

Fernando Loureiro

Head of Brand Marketing & Communications, SEA & India

Ampverse

Anjali Kalia

Assistant Vice President – Digital Excellence

IHH Healthcare

Neelesh Shanbhag

CIO & VP of Business Technology

Janssen APAC

Frank Yazdi

Head of Client Services, APAC

Societe Generale

Lyndon Morant

Marketing Director, Integrated Marketing Communications (IMC)

Colgate-Palmolive

Devendra Shivhare

Head & Director of Marketing Technologies - Asia Pacific

The Coca Cola Company

Alp Altun

Head of Transformation Programme

Prudential

Terence Yow

Managing Director

Enviably Me (Melissa brand of fashion footwear)

Ksenia Martella

Global Group Marketing Director

H&H Gorup

David Chung

Senior Marketing Manager

Trans Eurokars Pte Ltd - Mazda

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Sreeratha Govindasamy

Head of Customer Care

Philip Morris Malaysia

Jaspreet Kaur

Head of Marketing

Sodexo

Ryan Mascarenhas

Group Chief Customer & Operations Officer

bolttech

Michelle Liew

Head, Group Customer Experience & Channel Management (GCXCM), Group Retail
Banking

RHB

Roel Van Criekinge

Head of CX – Business Planning & Performance Steering

IKEA SEA & Latin America

Jane Tyzack

Former Lead - Customer Experience, Barwon Water

Current, Founding Director Change Playbook.

Eugene Wee

Chief Customer Officer

SPH Media

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Prakash Mishra

Head of Customer Excellence-Southeast Asia and Singapore

Merck Group

Jaslyin Qiyu

Head of Client Marketing, Channels and Content

Citibank Singapore

Nikolaus Ong

Chief Operating Officer

COMOCLUB.COM

Arjun Kandikuppa

Global Head of CX Operations

tiktok

Joey Tan

Head of Customer Experience

GXS (Digital Bank Led by the Grab-Singtel Consortium)

Ng Chee Soon

Managing Director

Carousell

Arun Godiyal

Lead Digital Platforms and MarTech (Singapore)

Standard Chartered Bank

Bipasha Minocha

Group Chief Marketing Officer

EtonHouse International Education Group

Jeannette Ho

VP Raffles Brand & Strategic Relationships, Raffles Hotels & Resorts

Accor Group

Donovan Chee

Head of Marketing & Communications, SEA

BUREAU VERITAS

Richard Xia

CEO & Co-founder

Novelship

Jane Leong

VP of Data & Growth,

Love, Bonito

Darryl Su

Vice President of Sales, Asia

Tealium

View All Speakers


THIS SESSION WILL BE ATTENDED BY
CHIEF CUSTOMER OFFICER, CHIEF MARKETING OFFICER, CHIEF DIGITAL OFFICER,
PRESIDENTS, DIRECTORS, HEADS, MANAGERS ACROSS: 

 * Customer Experience
 * Customer Loyalty & Engagement
 * Customer Operations, Support, Service & Care

 * Digital Experience
 * Social Media
 * Digital Marketing

 * Customer Data, Insights & Analytics
 * Strategy & Innovation
 * Brand Service

 * Customer Communications
 * Contact Centre Transformation
 * Delivery

This ticketed premium conference will include hard-hitting presentations and
discussions, led by the movers and shakers of the industry.

Interested in thought leadership/panel discussion opportunities? Contact our
Marketing Manager, Melanie Ong at Melanie.Ong@iqp.com.sg for more information. 


Alternatively, download the Exhibition & Sponsorship Guide for more information.

IN PARTNERSHIP WITH :



CONNECT WITH US



QUESTIONS?

Contact us on +65 6980 6398 or email enquiry@iqpc.com.sg.

 * IQPC Home
 * Privacy Policy
 * Cookie Policy
 * Help



©2023 IQPC. All rights reserved.




UNSUPPORTED BROWSER DETECTED

The browser you are using is not supported that will prevent you from accessing
certain features of the website. We want you to have the best possible
experience. For this you'll need to use a supported browser and upgrade to the
latest version.

GOOGLE CHROME

Get the latest version here.

MOZILLA FIREFOX

Get the latest version here.

APPLE SAFARI

Get the latest version here.

MICROSOFT EDGE

Get the latest version here.

Close Window


By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts. To learn more about cookies view our Cookie Policy

Cookies Settings Accept All Cookies



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Back Button


BACK



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices