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CATEGORIES

 * Account and Billing
 * Getting Started
 * Using MasterClass
 * Troubleshooting


FREQUENTLY ASKED QUESTIONS

 * UPGRADING AND DOWNGRADING YOUR PLAN
   
   
   Members who purchased directly through our site can upgrade and downgrade
   your plan at any time within your account settings by doing the following:
   
    1. Within your account settings scroll down to the Membership section, and
       click Change Plan.
    2. You will then arrive at the membership plans page where you can select
       the plan you would like to change. Once you have selected the plan you
       wish to change to you can click Continue near the bottom of the plan
       description.
    3. Lastly you will come to a page that explains details on your plan change,
       and you can click Confirm new plan to make the change to your membership.
   
   🗒 If you are downgrading your plan the change will be effective on your
   annual renewal date. If you upgrade your plan the change will take effect
   immediately. 
   
   🗒 Members who purchased through a third-party app can downgrade their
   membership as well. Click here to learn more.  
   
    
   
   read more
 * SIGNING INTO YOUR MASTERCLASS ACCOUNT
   
   
   On the top right of corner of masterclass.com click Log In and enter your
   email and password. If your login is linked to Google, Facebook, or Apple be
   sure to login with your social account.
   
   If you do not remember your password, or have trouble logging in, visit this
   page.
   
   read more
 * CANCELLING YOUR SUBSCRIPTION RENEWAL
   
   
   You can cancel your subscription auto-renewal at any time within your account
   settings. To cancel your subscription you will need to:
   
    1. Log into your account through www.masterclass.com.
    2. Once you are logged in, click on your profile/account menu in the upper
       right corner, then click Settings.
       🗒 If accessing via mobile web browser, please disregard the "Go To The
       App" button and click on the menu in the top right corner
       
    3. Within your account settings you can click the Cancel Membership button
       under the Membership section of the page (this is only available if you
       have a card on file), and you will be guided through the steps to cancel
       your automatic renewal. 
   
   Once you have completed these steps your account will not renew at the end of
   your current subscription period. If you recently purchased (within 30 days),
   and do not wish to continue your annual membership, you may be able to
   receive a refund (please visit this page).
   
   🗒 You will continue to have access until the renewal date. Once your
   subscription is up for renewal your account will be automatically cancelled,
   and you will no longer have access to any courses that you were enrolled in
   and/or completed during the duration of the annual membership subscription.
   
    
   
   For in-app subscriptions through Apple or Google Play, cancelations can be
   managed through the respective App stores in the subscription sections. 
   
    
   
    
   
   read more
 * END OF YEAR OFFER
   
   
   Our End of Year Offer ends on January 7, 2024 at 11:59 PM (Pacific Time).
   
    
   
   Eligibility:
   
   To be eligible for the End of Year Offer, you must:
   
   (A) not be a current MasterClass member (as determined by the email address
   associated with the active account);
   
   (B) be able to provide MasterClass with a valid and current payment method;
   and,
   
   (C) complete your purchase before January 7, 2024 at 11:59 pm (Pacific Time)
   and sign up through MasterClass’ website directly using the offer code or
   link and not through a third party.
   
    
   
   Here’s how the promotion works:
   
   The New Year Offer entitles you to purchase one year of MasterClass annual
   membership at a discounted rate of 40% off. The discount off your order will
   be identified at checkout. By accepting this New Year Offer, you agree to the
   Terms of Service and that your information will be processed according to the
   Privacy Policy. 
   
   Additional Eligibility Questions
   
   Managing Your Purchase
   
    
   
   
   ADDITIONAL ELIGIBILITY QUESTIONS:
   
   If I currently do not have an annual membership but had one in the past, am I
   eligible for this promotion?
   
   Yes, you should be able to sign up using your previous login information, and
   the discount will be applied at checkout. 
   
   If I purchase an annual membership through the Google Play Store or iOS
   store, am I eligible for this promotion?
   
   No, to access the End of Year Offer you must purchase your membership via the
   www.masterclass.com website.
   
   Will I receive the discounted rate for future renewals?
   
   No, the discount is only applied during the promotion period. Your
   subscription will renew at the then-current full non-promotional price. Note
   that you can manage your renewals and subscription within your account
   settings if you choose not to renew your membership.
   
   More information about managing your subscription can be found here.
   
   When does this promotion end?
   
   The End of Year Offer ends on January 7, 2024 at 11:59 PM (Pacific Time).
   
    
   
   
   MANAGING YOUR PURCHASE
   
   What is the refund policy for this promotion?
   
   We generally offer a 30-day refund policy if you are not satisfied with your
   purchase, which applies to this promotion.   
   
   I recently purchased a MasterClass membership during your Buy One, Get One
   Offer. How do I take advantage of this new offer?
   
   We’re so thrilled to have you as a member of MasterClass and hope you are
   enjoying your membership. As per the terms of the Buy One, Gift One Offer, we
   are unable to offer refunds after the free gift has been redeemed. If you
   have additional questions, please submit a request here and our Member
   Support Team would be happy to assist.  
   
   Will my guest pass convert to the discounted purchase price?
   
   Guest passes are not included as part of the End of Year Offer. Your guest
   pass will convert to our non promotional price membership unless you set the
   guest membership to cancel at the end of the 14-day guest pass timeframe. 
   
   read more
 * CREATING AND MANAGING MASTERCLASS PROFILES
   
   
   Profiles are the best way for you and your household, to keep track of your
   favorite classes in progress and on your watchlist, and receive personal
   recommendations based on your watch history. MasterClass allows you to add
   five additional profiles (6 in total) with your Duo and Family subscription. 
   
   You can perform the following actions to manage profiles:
   
    * Add Profiles
   
    * Switch Profiles
   
    * Edit Profiles
   
    * Delete Profiles
   
   
   ADD A PROFILE
   
   The Account Holder's profile for your MasterClass account is automatically
   added during the sign-up process. To add a new profile you must use a
   computer, desktop, or laptop and follow the steps below:
   
    1. Log into your account
   
    2. Select your Profile
       
       * On a web browser, it is located in the top right corner
   
    3. Select Profiles option
   
    4. Select '+' Add Profile
   
    5. Enter a profile name
   
    6. Upload a new profile image (optional)
   
    7. Select Continue
   
   🗒 Account Holder's profile is the subscription holder’s profile. This
   profile cannot be deleted. This feature is currently available only on the
   website.
   
    
   
    
   
   
   SWITCH PROFILES
   
   When sharing devices with others in your household, you can switch profiles
   using the following steps:
   
    1. Select the Profile currently in use
       
       * On a web browser, it is located in the top right corner
       
       * On a mobile device, select the My Progress tab (2nd option on the
         bottom), it is located in the top right corner.
       
       * On a TV, it is located on the top right corner. Then select the Profile
         tab on the left navigation bar
   
    2. Select Profiles option
   
    3. Choose the profile you want to switch to from the list of available
       options
   
    
   
   
   EDIT A PROFILE
   
   To manage your profile’s playback, language settings, maturity settings, use
   the following steps: 
   
    1. Select your Profile 
       
       * On a web browser, it is located in the top right corner
       
       * On a mobile device, select the My Progress tab (2nd option on the
         bottom), it is located in the top right corner.
   
    2. Select Profiles option
   
    3. Select Manage Profiles option
   
    4. Select the profile you want to edit
   
    5. Adjust any settings you would like to edit including:
       
       * Profile Name
       
       * Image
       
       * Location
       
       * About Me
       
       * Maturity Setting
   
    6. Select Save
   
    
   
   
   DELETE A PROFILE
   
   Please note that deleting a profile is a permanent action: that profile
   cannot be recovered. You can’t delete the Account Holder's profile on your
   account, but you can edit it if needed. 
   
   If you’re ready to delete a profile, follow the steps below: 
   
    1. Select your Profile 
       
       * On a web browser, it is located in the top right corner
   
    2. Select Manage Profiles option
   
    3. Select the profile you want to delete
   
    4. Select Delete Profile
   
    5. Confirm your selection
   
   🗒 These changes are only available through web browsers.
   
   read more
 * INTRODUCTION TO MASTERCLASS
   
   
   MasterClass is the streaming platform that makes it possible for anyone to
   watch or listen to hundreds of video lessons taught by 150+ of the world’s
   best.
   
   Whether it be in business and leadership, photography, cooking, writing,
   acting, music, sports and more, MasterClass delivers a world class online
   learning experience. Video lessons are available anytime, anywhere on your
   smartphone, personal computer, Apple TV and FireTV streaming media players.
   
   Membership includes access to all classes. Each class includes around 20
   video lessons that are 10 minutes long on average, along with an in-depth
   instructor guides. You also get access to our smartphone and TV apps, offline
   lessons, our members only newsletter, and our dynamic community of members
   around the world.
   
    
   
   For more information about MasterClass plans and membership visit the FAQ
   section at the bottom of the plans page. 
   
   read more
 * CONTACTING MASTERCLASS
   
   
   
   CHAT SUPPORT HOURS 
   
   Our MasterClass chatbot is available 24 hours/7 days a week
   
   Our Live Associates are available to chat from 8AM - 5PM PT, 7 days a week.
   
    
   
   
   EMAIL SUPPORT HOURS 
   
   24 hours/7 days a week
   
   Submit a request here.
   
    
   
   
   PHONE SUPPORT HOURS
   
   8AM - 5PM PT, 7 days a week
   
   1 (855) 981-8208
   
    
   
   
   PRESS INQUIRIES
   
   Email press@masterclass.com. 
   
    
   
   
   PARTICIPATE IN OUR PARTNERSHIP PROGRAM
   
   Apply here.
   
   For any other partnership related inquiries, email
   partnerships@masterclass.com.
   
    
   
   
   MASTERCLASS AT WORK
   
   Submit an order request here. 
   
   For any other MasterClass at Work questions, email
   enterprise.support@masterclass.com. 
   
    
   
   read more
 * 2023 BUY ONE, GIFT ONE FREE OFFER
   
   
   As of December 27, 2023 at 11:59 PM (Pacific Time), this offer has expired.
   
    * Buy One, Gift One Free Offer
    * Member's Only Offer
   
   
   BUY ONE, GIFT ONE FREE OFFER
   
   Purchase an annual membership for yourself directly through our website, and
   get one complimentary year of membership to someone of your choosing, whether
   a relative, coworker, friend, or neighbor. 
   
   🗒 Your membership will be active and available once your purchase is
   complete and we cannot pause/freeze memberships.
   
   The annual membership is an auto-renewing annual subscription. Unless you
   cancel before the end of your current term, your payment method will
   automatically be charged every year at the then-current price.  As always,
   you or your recipient can cancel renewal of your membership at any time in
   your account settings.
   
   When you sign up for this offer, you agree to our Terms of Service and that
   your information will be processed according to our Privacy Policy.
   
   To be eligible for this offer, you must:
   
   (A) not have a currently active MasterClass annual membership;
   
   (B) be able to provide MasterClass with a valid and current payment method;
   and,
   
   (C) complete your purchase and sign up through MasterClass’s website directly
   and not through a third party.
   
    
   
   Accessing the offer
   
   To access the offer you must purchase your membership through
   www.masterclass.com website. You will not be able to access the offer through
   third party apps (Google, or iOS app store).
   
    
   
   Sending the free membership
   
   When purchasing the Buy One, Gift One Offer you receive one membership for
   yourself, and will have one year to share your free membership (365 days).
   Upon signing up, you will be prompted to set up your free gift during the
   onboarding process. If you don't set up your gift during your initial
   onboarding you can send it at any time through your gift portal. For more
   details visit this support article.  
   
    
   
   Purchasing two gifts
   
   The Buy One, Gift One offer is for one gift membership. You must purchase an
   annual membership for yourself and then you will be provided with a free
   one-year annual membership to give to another individual of your choice. You
   can purchase additional standalone gifts at any time after you sign-up.
   
    
   
   Offer refund policy 
   
   If you are not satisfied with your purchase you can request a refund within
   the first 30 days of purchase as long as your free gift has not been
   redeemed. If you request and obtain a refund for your purchase before your
   recipient redeems their free membership, the free gift membership will
   automatically be voided and will no longer be redeemable.
   
    
   
   Gift redemption instructions
   
   You can redeem your gift by following instructions here.
   
    
   
   Printing your gift
   
   MasterClass gifts can be printed through the gift section of your MasterClass
   account. More details can be found here.
   
   Can I give the free membership to an iOS or Android user?
   
   Your free membership recipient must sign up on our website via the redemption
   link we email them. Once your gift recipient signs up, they can then use our
   mobile app (iOS or Android) to access classes.
   
    
   
   Does the free gift membership expire? 
   
   Yes, if the free one-year annual membership gift is not redeemed by your gift
   recipient within 365 days from the date of your purchase of this offer, the
   gift will automatically expire.
   
   Once your recipient redeems their membership gift, they will have one year of
   access from the date they redeemed it. 
   
    
   
   I recently purchased a MasterClass membership. How do I take advantage of
   this new offer?
   
   This offer is only available for new members who do not have a currently
   active MasterClass annual membership. However, we are running a special
   Member’s Only offer that you can take advantage of. 
   
    
   
   How can I track, manage, or edit my gift?
   
   You can track and manage your gift at any time. Once you have signed up and
   created your account, you can access and manage your gift by selecting the
   profile icon in the upper-right corner of your account homepage. A drop-down
   menu will appear with the option to access your gifts.
   
   If you plan to send your gift at a later date, you can make edits to it until
   the scheduled delivery time. More details can be found here.
   
    
   
   MasterClass at Work
   
   Please note that the 2023 Buy One, Gift One Free Offer does not apply to
   MasterClass at Work and meant for individual consumers only. If you’re
   interested in bringing MasterClass at Work to your organization, please click
   here.
   
    
   
   
   MEMBER’S ONLY OFFER
   
   What is the offer?
   
   For a limited time only during this 2023 holiday season, current/active
   MasterClass members can give the gift of a MasterClass Annual Membership for
   30% off the current rate. There is no limit on the number of memberships you
   can purchase and gift under this offer. The promotion is valid from November
   13, 2023 to December 31, 2023 at 11:59 PM PT. 
   
    
   
   I was gifted MasterClass. Am I eligible for the 30% off discount?
   
   Yes. All members of MasterClass can access the 30% discount for gifts.
   
    
   
   When does this offer for 30% off gift memberships expire?
   
   This exclusive members-only 30% off promotion is valid from November 13, 2023
   to December 31, 2023 at 11:59 PM PT.
   
    
   
   How do I access the gift?
   
   You can access the gift through the promotion banner on the MasterClass.com
   page, or via the gift page. 
   
    
   
   Is there a limit to how many times I can gift the 30% offer?
   
   No, as a member you will have unlimited access to the 30% gifting offer
   during the promotion period. The promotion is valid from November 13, 2023 to
   December 31, 2023 at 11:59 PM PT.
   
   If you have more questions, please contact us. We are always happy to help!
   
   read more
 * REDEEMING A GIFT
   
   
   To access your free annual membership click the Redeem Now button in your
   gift email (preferably on your computer/laptop), and complete the following
   steps. 
   
    1. In the create account screen you will need to enter your email, and the
       desired password. Then click the create account button.
       🗒️: If you already have an account, it will tell you the email already
       exists. Click Sign In and enter your login credentials.
    2. The next steps will allow you to set up payment for future renewals. If
       you do not want to store your credit card click the button that says Why
       do we ask for a credit card, then you can select Enter payment
       information later.
    3. The final prompts will guide you through setting up your MasterClass
       account. 
   
   If you are already an active member of MasterClass, then activating the gift
   membership will add an additional year to your existing membership. The
   e-mail address for your existing account must match the e-mail address where
   the gift was sent. 
   
   🗒️ The send membership link is not a gift link that you can use to activate
   the gift. The gift sender can set up the gift on the website by following the
   steps on this link.
   
   
    
   
   
   EXPIRATION DATES
   
    * A free gift that was part of a Buy One, Get One promotion is redeemable
      within one year from the date of purchase
    * A paid, standalone gift that was purchased outside a promotion has no
      expiration
    * The subscription of the gift recipient will start on the day that they
      will activate the membership and cannot be paused
   
    
   
    
   
   
   REDEEMING A GIFT AND THIRD-PARTY APPS (PAYPAL, GOOGLE, APPLE, ETC)
   
    * You can only access your gift through the gift email. You cannot redeem
      gifts through 3rd party app stores 
    * Active memberships purchased through a third party cannot be extended
      using a gift. You will have to wait for your current subscription to
      expire before you can redeem the gift.
   
    
   
   read more
 * DOWNLOADING VIDEO LESSONS
   
   
   Duo and Family plan members can download video lessons using the Android &
   iOS mobile apps.
   
   📝 Not all video lessons are available for offline viewing.
   
   
   
   
   IOS APP
   
   To download the video lesson:
   
   You can download individual video lessons by tapping the cloud icon below
   each video thumbnail in the Lessons tab of the class you select.
   
   📝 You must be connect to a Wi-Fi network to download video lessons.
   
   
   
   To view downloaded video lessons:
   
   Tap My Progress at the bottom of the app navigation menu.
   
   Scroll down to My Downloads and select the video you downloaded.
   
   
   
    
   
   
   ANDROID APP
   
   To download the video lessons:
   
   Tap the cloud icon below the video thumbnail within the lesson plan of the
   class you want to watch.
   
   
   
   To watch your downloaded video offline:
   
   Tap My Progress and scroll down to the My Downloads section.
   
   
   
   📝 You may see a black screen when disconnected, in which case, you can
   follow the prompt to go directly to the My Downloads section.
   
    
   
    
   
   read more
 * CHANGING OR RESETTING YOUR PASSWORD
   
   
   
   IF YOU KNOW YOUR CURRENT PASSWORD
   
    1. Go to www.masterclass.com
   
    2. Login to your account using your current password.
       
       📝 If your login is linked to Google, Facebook, or Apple login with your
       social account. OR you can unlink your account by following the steps in
       THIS ARTICLE
   
    3. Once logged in, click on the profile icon on the top right corner of the
       page and select Settings from the drop-down menu.
   
    4. Click on Edit next to your password and a new box will appear.
   
    5. Enter your old password into the Current Password field and then add (and
       re-confirm) a new password of your choice. 
   
    6. Click the Save Changes button. You will now be able to use your new
       password moving forward.
   
   
   IF YOU DON'T KNOW YOUR CURRENT PASSWORD
   
    1. Go to www.masterclass.com
   
    2. Click Log In at the top right corner of the homepage
       
       If something other than Log In is showing at the top right corner, then
       it is likely that you are already signed into your account, and you will
       need to log out before continuing.  
   
    3. Click Forgot your password? toward the bottom of the pop-up window.
   
    4. You will be prompted to enter your email address where a password reset
       link will automatically be emailed to you with further instructions.
   
   read more

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