Submitted URL: https://www.manageengine.com/products/service-desk/help/adminguide/support-policy.html
Effective URL: https://help.servicedeskplus.com/support-policy.html
Submission: On March 15 via manual from IN

Summary

This website contacted 12 IPs in 3 countries across 11 domains to perform 46 HTTP transactions. The main IP is 3.227.75.32, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is help.servicedeskplus.com.
TLS certificate: Issued by Sectigo RSA Domain Validation Secure ... on December 11th 2019. Valid for: 2 years.
This is the only time help.servicedeskplus.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 1 207.224.234.120 209 (CENTURYLI...)
15 3.227.75.32 14618 (AMAZON-AES)
10 2600:9000:212... 16509 (AMAZON-02)
8 2a00:1450:400... 15169 (GOOGLE)
1 167.89.118.35 11377 (SENDGRID)
1 13.107.6.159 8068 (MICROSOFT...)
2 136.143.191.67 2639 (ZOHO-AS)
1 52.216.89.59 16509 (AMAZON-02)
4 2a00:1450:400... 15169 (GOOGLE)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 2600:9000:218... 16509 (AMAZON-02)
2 185.20.209.147 41913 (COMPUTERL...)
46 12
Domain Requested by
15 help.servicedeskplus.com help.servicedeskplus.com
dy8kh0bbju9du.cloudfront.net
10 dy8kh0bbju9du.cloudfront.net help.servicedeskplus.com
dy8kh0bbju9du.cloudfront.net
8 fonts.googleapis.com help.servicedeskplus.com
dy8kh0bbju9du.cloudfront.net
4 fonts.gstatic.com fonts.googleapis.com
2 salesiq.zoho.com help.servicedeskplus.com
salesiq.zoho.com
1 js.zohocdn.com salesiq.zoho.com
1 css.zohocdn.com salesiq.zoho.com
1 dzf8vqv24eqhg.cloudfront.net help.servicedeskplus.com
1 maxcdn.bootstrapcdn.com dy8kh0bbju9du.cloudfront.net
1 userfiles-kb.s3.amazonaws.com help.servicedeskplus.com
1 c64.assets-yammer.com help.servicedeskplus.com
1 u6763182.ct.sendgrid.net help.servicedeskplus.com
1 www.manageengine.com 1 redirects
46 13
Subject Issuer Validity Valid
help.servicedeskplus.com
Sectigo RSA Domain Validation Secure Server CA
2019-12-11 -
2021-12-10
2 years crt.sh
*.cloudfront.net
DigiCert Global CA G2
2021-02-22 -
2022-02-21
a year crt.sh
upload.video.google.com
GTS CA 1O1
2021-02-23 -
2021-05-18
3 months crt.sh
*.ct.sendgrid.net
Go Daddy Secure Certificate Authority - G2
2020-05-18 -
2022-06-12
2 years crt.sh
*.yammer.com
Microsoft RSA TLS CA 01
2020-10-16 -
2021-10-16
a year crt.sh
*.zoho.com
Thawte RSA CA 2018
2020-05-31 -
2021-05-31
a year crt.sh
*.s3.amazonaws.com
DigiCert Baltimore CA-2 G2
2021-01-11 -
2022-02-11
a year crt.sh
*.gstatic.com
GTS CA 1O1
2021-02-23 -
2021-05-18
3 months crt.sh
sni.cloudflaressl.com
Cloudflare Inc ECC CA-3
2021-03-01 -
2022-02-28
a year crt.sh
*.zohocdn.com
R3
2021-01-06 -
2021-04-06
3 months crt.sh

This page contains 1 frames:

Primary Page: https://help.servicedeskplus.com/support-policy.html
Frame ID: 7612B9FF8039BE290528F17DEA3B381D
Requests: 47 HTTP requests in this frame

Screenshot


Page URL History Show full URLs

  1. https://www.manageengine.com/products/service-desk/help/adminguide/support-policy.html HTTP 301
    https://help.servicedeskplus.com/support-policy.html Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • headers server /php\/?([\d.]+)?/i

Overall confidence: 100%
Detected patterns
  • headers server /\(Amazon\)/i

Overall confidence: 100%
Detected patterns
  • headers server /(?:Apache(?:$|\/([\d.]+)|[^/-])|(?:^|\b)HTTPD)/i

Overall confidence: 100%
Detected patterns
  • headers server /\(Amazon\)/i

Overall confidence: 100%
Detected patterns
  • html /<link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com/i

Page Statistics

46
Requests

100 %
HTTPS

42 %
IPv6

11
Domains

13
Subdomains

12
IPs

3
Countries

521 kB
Transfer

1783 kB
Size

7
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://www.manageengine.com/products/service-desk/help/adminguide/support-policy.html HTTP 301
    https://help.servicedeskplus.com/support-policy.html Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

46 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request support-policy.html
help.servicedeskplus.com/
Redirect Chain
  • https://www.manageengine.com/products/service-desk/help/adminguide/support-policy.html
  • https://help.servicedeskplus.com/support-policy.html
6 KB
7 KB
Document
General
Full URL
https://help.servicedeskplus.com/support-policy.html
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.227.75.32 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-227-75-32.compute-1.amazonaws.com
Software
Apache/2.4.46 (Amazon) PHP/7.0.29 / PHP/7.0.29
Resource Hash
46519e4b290a261f814c2fc744341356e84d5cc4e42fcc2a4da7032dc62980e1
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Frame-Options SAMEORIGIN

Request headers

:method
GET
:authority
help.servicedeskplus.com
:scheme
https
:path
/support-policy.html
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
none
sec-fetch-mode
navigate
sec-fetch-user
?1
sec-fetch-dest
document
accept-encoding
gzip, deflate, br
accept-language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 15 Mar 2021 16:55:38 GMT
content-type
text/html; charset=UTF-8
content-length
2384
set-cookie
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server
Apache/2.4.46 (Amazon) PHP/7.0.29
x-powered-by
PHP/7.0.29
p3p
CP="IDC DSP COR CURa ADMa OUR IND PHY ONL COM STA"
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-frame-options
SAMEORIGIN
vary
Accept-Encoding
content-encoding
gzip

Redirect headers

Date
Mon, 15 Mar 2021 16:55:38 GMT
Server
Apache
Strict-Transport-Security
max-age=15768000
Location
https://help.servicedeskplus.com/support-policy.html
Content-Length
260
Keep-Alive
timeout=5, max=100
Connection
Keep-Alive
Content-Type
text/html; charset=iso-8859-1
style.css
help.servicedeskplus.com/resources/topic/
8 KB
3 KB
Stylesheet
General
Full URL
https://help.servicedeskplus.com/resources/topic/style.css
Requested by
Host: help.servicedeskplus.com
URL: https://help.servicedeskplus.com/support-policy.html
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.227.75.32 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-227-75-32.compute-1.amazonaws.com
Software
Apache/2.4.46 (Amazon) PHP/7.0.29 /
Resource Hash
c214b78f009124d0e339ad7bbcca0adeeba372211227783bd39abaf1a11968cd

Request headers

Referer
https://help.servicedeskplus.com/support-policy.html
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 15 Mar 2021 16:55:38 GMT
content-encoding
gzip
last-modified
Mon, 10 Aug 2020 09:12:38 GMT
server
Apache/2.4.46 (Amazon) PHP/7.0.29
etag
"21e3-5ac825b2bd15c-gzip"
vary
Accept-Encoding
content-type
text/css
accept-ranges
bytes
content-length
2067
ext-all.css
dy8kh0bbju9du.cloudfront.net/static-lib/css/
115 KB
18 KB
Stylesheet
General
Full URL
https://dy8kh0bbju9du.cloudfront.net/static-lib/css/ext-all.css
Requested by
Host: help.servicedeskplus.com
URL: https://help.servicedeskplus.com/support-policy.html
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:2127:2e00:2:fe0e:8080:21 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
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Request headers

Referer
https://help.servicedeskplus.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 15 Mar 2021 16:55:39 GMT
content-encoding
gzip
last-modified
Mon, 19 Dec 2016 10:24:45 GMT
server
AmazonS3
x-amz-cf-pop
PRG50-C1
etag
W/"84a068cec6500e04c51903719f4a145a"
x-amz-meta-uid
0
vary
Accept-Encoding
x-cache
RefreshHit from cloudfront
content-type
text/css
via
1.1 4bc1976da553dde6dd59c4ea33001b73.cloudfront.net (CloudFront)
x-amz-meta-mode
33188
x-amz-meta-gid
0
x-amz-cf-id
MvU5P8nR--WLmzk3XJDtF14baq1IRT6vAzdmkmmzEsL9loPUpii4JQ==
x-amz-meta-mtime
1351246242
docs-view-1615371957.css
help.servicedeskplus.com/
83 KB
16 KB
Stylesheet
General
Full URL
https://help.servicedeskplus.com/docs-view-1615371957.css
Requested by
Host: help.servicedeskplus.com
URL: https://help.servicedeskplus.com/support-policy.html
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.227.75.32 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-227-75-32.compute-1.amazonaws.com
Software
Apache/2.4.46 (Amazon) PHP/7.0.29 / PHP/7.0.29
Resource Hash
d037791c07720e23b74070dd829ef0db7e3e94f611afa3b6a804e41657c4597d

Request headers

Referer
https://help.servicedeskplus.com/support-policy.html
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
cache
date
Mon, 15 Mar 2021 16:55:38 GMT
content-encoding
gzip
last-modified
Fri, 29 Jan 2021 07:42:47 GMT
server
Apache/2.4.46 (Amazon) PHP/7.0.29
x-powered-by
PHP/7.0.29
vary
Accept-Encoding
content-type
text/css;charset=UTF-8
cache-control
public
content-length
15865
expires
Fri, 14 May 2021 16:55:38 GMT
xtheme-gray.css
dy8kh0bbju9du.cloudfront.net/themes/gray/css/
41 KB
7 KB
Stylesheet
General
Full URL
https://dy8kh0bbju9du.cloudfront.net/themes/gray/css/xtheme-gray.css?v=1420794072
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ex1-2e116e21767148ffa0f0d1c6d20e469c
pragma
public, max-age=5184000, immutable
last-modified
Fri, 12 Mar 2021 12:28:48 GMT
server
ZGS
etag
"4790e076df2abac8ddcf2ebaebd2c765"
strict-transport-security
max-age=15768000
content-language
en-US
access-control-allow-origin
*
access-control-expose-headers
*
cache-control
public, max-age=5184000, immutable
timing-allow-origin
*
expires
Tue, 11 May 2021 13:34:46 GMT
floatbutton_0d6c5a92fcd8169ad47ab5bd1ec25b24_.js
js.zohocdn.com/salesiq/https/js/
55 KB
12 KB
Script
General
Full URL
https://js.zohocdn.com/salesiq/https/js/floatbutton_0d6c5a92fcd8169ad47ab5bd1ec25b24_.js
Requested by
Host: salesiq.zoho.com
URL: https://salesiq.zoho.com/widget
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
185.20.209.147 , Switzerland, ASN41913 (COMPUTERLINE Computerline, Schlierbach, Switzerland, CH),
Reverse DNS
Software
ZGS /
Resource Hash
a502e809548dd66d52f928ed10377350f6a2cbdd0bb49a6f468ce645fde1e92b
Security Headers
Name Value
Strict-Transport-Security max-age=15768000
X-Content-Type-Options nosniff
X-Xss-Protection 1

Request headers

Referer
https://help.servicedeskplus.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 15 Mar 2021 16:55:39 GMT
content-encoding
br
x-content-type-options
nosniff
content-type
application/javascript
x-cache
HIT
vary
Accept-Encoding
content-length
11854
x-xss-protection
1
x-sts-request-id
ex1-6011599f7c42e84ee67f35f2
last-modified
Wed, 27 Jan 2021 08:52:35 GMT
server
ZGS
etag
"82a6822e9338d6a1cebecb94b58d658e"
strict-transport-security
max-age=15768000
content-language
en-US
access-control-allow-origin
*
access-control-expose-headers
*
cache-control
public, max-age=5184000, immutable
timing-allow-origin
*

Verdicts & Comments Add Verdict or Comment

68 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| ontransitionrun object| ontransitionstart object| ontransitioncancel object| cookieStore function| showDirectoryPicker function| showOpenFilePicker function| showSaveFilePicker object| trustedTypes boolean| crossOriginIsolated object| HELPIQ object| swfobject object| Ext string| id object| helpiq function| search object| $zoho object| d object| s object| t object| bbar object| menuItemColor undefined| highlight_keyword object| params number| headerHeight object| $ZSIQLSDB object| $ZSIQCookie object| $zsalobj object| UDHandler object| $ZSIQUtil object| $ZSIQLicence function| handleIframeFunction object| $UTSHandler object| $ZSIQUTS object| $ZSIQUTSAction function| _ZLDReq object| $ZSIQChat boolean| isdomloadhandled object| _STATICURLS object| _ZSIQ object| $ZSIQAnalytics object| $ZSIQAutopick object| $zohosq object| $zcb object| $zv object| $zlm object| $zlch string| $zla boolean| $ZSIQ_UTSinitialized function| $ZSisThresholdExceeded function| $ZDestroyFloatData function| $ZNotifyTracking function| $ZShandleEvent number| SIQ_FLOAT number| SIQ_BUTTON number| SIQ_PERSONALIZE boolean| _WINDOW_REPOPULATE function| loadStaticFiles function| notifyOnCDNFailure function| appendReferrer string| api_lang string| val boolean| iscdnenabled object| cssjslist object| $ZSIQChatWindow function| zsiqdrag object| $ZSIQTemplate object| $ZSIQWidgetUI object| $ZSIQWidget

7 Cookies

Domain/Path Name / Value
help.servicedeskplus.com/ Name: ZLD2433000001149007avuid
Value: %22c532a45d-45fd-4b64-9202-c0ee66e0a56a%22
help.servicedeskplus.com/ Name: AWSALB
Value: H00BW9zXpmW0AvL9edm8eSbkY9MFCfZRvVuppMosZklOXoJxx3cc79a5rSIySvhkls8J7wvRDFiLi/4YFLLgPrNB9HLeYzi32ZViuSzkuavWuog2Wf9wqrF028ua
help.servicedeskplus.com/ Name: ZLSLANG88ba256164a2af178d02cf266b50f65302549c35b73142ef51ea3b50cc6fcd7d6d7aab0f326a6ff3bb59e54807952edf
Value: %22en%22
.help.servicedeskplus.com/ Name: helpiq_default_site
Value: 14262
help.servicedeskplus.com/ Name: AWSALBCORS
Value: H00BW9zXpmW0AvL9edm8eSbkY9MFCfZRvVuppMosZklOXoJxx3cc79a5rSIySvhkls8J7wvRDFiLi/4YFLLgPrNB9HLeYzi32ZViuSzkuavWuog2Wf9wqrF028ua
help.servicedeskplus.com/ Name: manageenginesdphelp-_zldp
Value: %22Mltw9Iqq5RR0rsL6SixmwsjAGdtPZyitmueP3wND9Pl%252BZJOtI%252Bz%252F2I%252FKAdIuLGaEpRUK595EVd8%253D%22
.help.servicedeskplus.com/ Name: helpiq_session
Value: S6xNka5xlEnIFl%2B%2FqroxujiHv%2B%2FJAw4UHrA7raV0iO%2Bgg3BQiz79qHl2UyWbz2dgiwTBp3Tor0omS4FSf7i%2FkYX%2Bv8nEwbhKiwXt8sCo6iMzvvj86KiMixG95f6DeePke1CkgqS6uOgOJNsvUubOuC14sSgmAgF%2B7oc9x9rwWcGzAvrmrWKVqrzsZMLfd3U2I2Cz9IdyPpIUj%2BuiTffforBN16xnwlBIbODEYL8zrTunh9%2FY1iFOuNGgSyokAnW4WYSHHj%2BUvMXOToy4DTHyZETyBlSYyunwptI84buqT0U2Xxhwa%2FUnTot1yS8YxaQ22lTpubpMXr5M0C%2F1Dp55NSKJ6lT%2BqjpcH%2BX3PZ2%2Fij5h9cHiTeE0LC2ZV8G%2Bjitp0kxMN2OVmYZnQW%2BCZgFMr4ecNBI%2F%2BwYEj4QtYaaJBsT4NrPxNHizlXhSeKyn99tf62ZZ5wygrDFE2HWzVGruRa%2BD04qKRq%2BwXqgG35vA7vbjaWkjE5OELw0coFRxEcjoYrqCZleBilIPISILl4GsTU24qW1B6OwRYGyS%2BICCvCG3U02h3UPOMKvfgNPD1uCd20ezf%2FGGewMahOpyZ96sU5KLAVf86GVOrg0hL23j02j5HmarYp9G2W6voDCHtbnsAlN3mi7q6Fce2%2Fq27Q%2Fix%2BgyE60sdzvC3EGZMNlez7k%3De226c33d9a121bc367cd242acfa4d935da904eb1

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Frame-Options SAMEORIGIN

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

c64.assets-yammer.com
css.zohocdn.com
dy8kh0bbju9du.cloudfront.net
dzf8vqv24eqhg.cloudfront.net
fonts.googleapis.com
fonts.gstatic.com
help.servicedeskplus.com
js.zohocdn.com
maxcdn.bootstrapcdn.com
salesiq.zoho.com
u6763182.ct.sendgrid.net
userfiles-kb.s3.amazonaws.com
www.manageengine.com
13.107.6.159
136.143.191.67
167.89.118.35
185.20.209.147
207.224.234.120
2600:9000:2127:2e00:2:fe0e:8080:21
2600:9000:2182:ce00:3:42ae:6500:21
2606:4700::6812:bcf
2a00:1450:4001:800::2003
2a00:1450:4001:82a::200a
3.227.75.32
52.216.89.59
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48c3fa6f86c54f1d9bb519220713d4b0a1f8cd1a589a3c03b9fa82e98ecb13e3
4fc7f7998f2726d82baf3834e566b2035e7cdd9724a49a8fcc88a16fcf7ae152
68030b5ee63a03d9b29c0f49dc216277ad5cf51599c80bc78c4d905c293f60d3
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a8ab176beb8670cb0012026a39f41657d02d2450958088dc114759d8ad43b6b3
b0b43e548e691662dac85b1dc159d148a273d5cb9139f3fcf457cdeebe7bdf3f
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