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Basics
100: An Intro to the DMA103: Basic Channel Setup104: How To Report Content To
Discord110: Moderator Etiquette111: Your Responsibilities as a Moderator151: An
Intro to the Moderator Ecosystem

Setup and Function
201: Permissions on Discord202: Handling Difficult Scenarios203: Developing
Server Rules204: Ban Appeals205: Utilizing Role Colors206: Best Practices for
Reporting Tools207: Server Information and Announcement Channels208: Channel
Categories and Names210: Moderator Recruitment211: Creating Moderation Team
Channels231: Fundamentals of Family-Friendly Servers241: Securing Your Discord
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Advanced Community Management
301: Implementing Verification Gates302: Developing Moderator Guidelines303:
Facilitating Positive Environments304: Moderating Safely and Securely310:
Managing Moderation Teams311: Understanding and Avoiding Moderator Burnout312:
Internal Conflict Resolution313: How to Moderate Voice Channels314: Training and
Onboarding New Moderators321: Auto Moderation in Discord322: Using Webhooks and
Embeds 323: Using XP Systems324: Using Modmail Bots331: Community Engagement332:
Fostering Healthy Communities333: Planning Community Events334: Community
Partnerships341: Understanding Your Community Through Insights345: Best
Practices for Moderating Content Creation

Moderation Seminars
401: Transparency in Moderation402: Confidentiality in Moderation403: Sensitive
Topics404: Considering Mental Health in Your Community 405: Practicalities of
Moderating Adult Channels407: Managing Exponential Membership Growth431: Ethical
Community Growth432: Internationalization of a Community441: Community
Governance Structures442: Using Insights to Improve Community Growth and
Engagement443: Ban Evasion and Advanced Harassment444: Managing Interpersonal
Relationships451: Reddit X Discord452: Twitch X Discord453: Patreon X
Discord455: Schools X Discord459: Bringing Other Communities to Discord

Graduate
531: Parasocial Relationships541: The Application of Metaphors in Moderation


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May 12, 2022

Parents & Educators


DISCORD'S COMMITMENT TO A SAFE AND TRUSTED EXPERIENCE




OUR APPROACH TO DELIVERING A POSITIVE USER EXPERIENCE 

The core of our mission is to give everyone the power to find and create
belonging in their lives. Creating a safe environment on Discord is essential to
achieve this, and is one of the ways we prevent misuse of our platform. Safety
is at the core of everything we do and a primary area of investment as a
business: 

 1. We invest talent and resources towards safety efforts. From Safety and
    Policy to Engineering, Data, and Product teams, about 15 percent of all
    Discord employees are dedicated to working on safety. Creating a safer
    internet is at the heart of our collective mission. 

 2. We continue to innovate how we scale safety mechanisms, with a focus on
    proactive detection. Millions of people around the world use Discord every
    day, the vast majority are engaged in positive ways, but we take action on
    multiple fronts to address bad behavior and harmful content. For example, we
    use PhotoDNA image hashing to identify inappropriate images; we use advanced
    technology like machine learning models to identify and remedy offending
    content; and we empower and equip community moderators with tools and
    training to uphold our policies in their communities. You can read more
    about our safety initiatives and priorities below.

 3. Our ongoing work to protect users is conducted in collaboration and
    partnership with experts who share our mission to create a safer internet.
    We partner with a number of organizations to jointly confront challenges
    impacting internet users at large. For example, we partner with the Family
    Online Safety Institute, an international non-profit that endeavors to make
    the online world safer for children and families. We also cooperate with the
    National Center for Missing & Exploited Children (NCMEC), the Tech
    Coalition, and the Global Internet Forum to Counter Terrorism.

The fight against bad actors on communications platforms is unlikely to end
soon, and our approach to safety is guided by the following principles:

 * Design for Safety: We make our products safe spaces by design and by default.
   Safety is and will remain part of the core product experience at Discord.
 * Prioritize the Highest Harms: We prioritize issues that present the highest
   harm to our platform and our users. This includes harm to our users and
   society (e.g. sexual exploitation, violence, sharing of illegal content) and
   platform integrity harm (e.g. spam, account take-over, malware). 
 * Design for Privacy: We carefully balance privacy and safety on the platform.
   We believe that users should be able to tailor their Discord experience to
   their preferences, including privacy.
 * Embrace Transparency & Knowledge Sharing: We continue to educate users, join
   coalitions, build relationships with experts, and publish our safety
   learnings including our Transparency Reports.

Underpinning all of this are two important considerations: our overall approach
towards content moderation and our investments in technology solutions to keep
our users safe. 


OUR TECHNOLOGY SOLUTIONS 

We believe that in the long term, machine learning will be an essential
component of safety solutions. In 2021, we acquired Sentropy, a leader in
AI-powered moderation systems, to advance our work in this domain. We will
continue to balance technology with the judgment and contextual assessment of
highly trained employees, as well as continuing to maintain our strong stance on
user privacy.

Here is an overview of some of our key investments in technology:

 * Safety Rules Engine: The rules engine allows our teams to evaluate user
   activities such as registrations, server joins, and other metadata. We can
   then analyze patterns of problematic behavior to make informed decisions and
   take uniform actions like user challenges or bans.
 * AutoMod: AutoMod allows community moderators to block messages with certain
   keywords, automatically block dangerous links, and identify harmful messages
   using machine learning. This technology empowers community moderators to keep
   their communities safe. 
 * Visual Safety Platform: This is a service that can identify hashes of
   objectionable images such as child sexual abuse material (CSAM), and check
   all image uploads to Discord against databases of known objectionable
   images. 


OUR PARTNERSHIPS

In the field of online safety, we are inspired by the spirit of cooperation
across companies and civil society groups. We are proud to engage and learn from
a wide range of companies and organizations including:

 * National Center for Missing & Exploited Children
 * Family Online Safety Institute
 * Tech Coalition
 * Crisis Text Line
 * Digital Trust & Safety Partnership
 * Trust & Safety Professionals Association 
 * Global Internet Forum to Counter Terrorism

This cooperation extends to our work with law enforcement agencies. When
appropriate, Discord complies with information requests from law enforcement
agencies while respecting the privacy and rights of our users. Discord also may
disclose information to authorities in emergency situations when we possess a
good faith belief that there is imminent risk of serious physical injury or
death. You can read more about how Discord works with law enforcement here.


OUR POLICY AND SAFETY RESOURCES

If you would like to learn more about our approach to Safety, we welcome you to
visit the links below. 

 * Safety homepage
 * How we enforce our rules 
 * How we investigate issues on our platform
 * Latest Transparency Report
 * Latest policy update
 * Role of administrators and moderators 
 * How our Trust and Safety team addresses violent extremism on Discord

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