support.ionity.eu Open in urlscan Pro
3.122.111.96  Public Scan

Form analysis
1 forms found in the DOM

GET

<form id="search" method="GET" class="search-bar search-bar--full-width">
  <input id="search-input" quicksearch="true" type="text" autocomplete="off" autofocus="" name="q" aria-label="Search" value="" class="focus-visible" data-focus-visible-added="">
  <input type="submit" value="">
  <input type="hidden" name="max" value="10">
  <input type="hidden" name="scroll-translations:language-key" value="en">
  <input type="hidden" name="s" value="SUPPORT">
</form>

Text Content

 * 

 * 

×
 *  * 
    * 
    * 
    * 
    * 

 * Email Contact
 * Hotline Telephone Numbers
 * Charging Website
 * English
   * German


SUPPORT PORTAL







CHANGE FROM ION TO IOY IN ALL EVSE-IDS

Please note that IONITY changed the CPO Operator ID from ION to IOY in September
2023 for operational reasons. As a resu …


AVERTISSEMENT D'ACTIVITÉS FRAUDULEUSES - WARNING OF FRAUDULENT ACTIVITIES -
WARNUNG VOR BETRÜGERISCHEN AKTIVITÄTEN

Attention! Avertissement d'activités frauduleuses Des prétendues offres
d’investissement dans les bornes ou les stations …


WHY HAVE I RECEIVED A PAYMENT REMINDER EMAIL FROM IONITY?

Please scroll down for viewing the bank account details that are required for
transferring the outstanding payments For …

How to charge at IONITY?
 * Video guides: How to charge and pay at IONITY (EN/DE/FR)
 * How can I find an IONITY Charging Station?
 * How can I pay?
 * How can I stop my charging process?
 * 

All about the IONITY App
 * IONITY PASSPORT subscription from 6th of June 2023
 * Information for customers with "old" IONITY PASSPORT subscription
 * How can I download and install the new mobile app?
 * How can I set up an account for the IONITY app?
 * 

Payment & Billing
 * How much does it cost to charge at IONITY?
 * What are the payment methods for ad-hoc charging?
 * Why have I received a payment reminder email from IONITY?
 * Why is my credit card pre-authorised? Have I been charged twice?
 * 

Issues with charging
 * Issues with starting a charge / Charging doesn't start
 * Charging speed too slow?
 * Why did my car charge less than the station indicated?
 * The charging station does not work or the display shows an error code
 * 

General questions
 * IONITY national hotline phone numbers
 * Change from ION to IOY in all EVSE-IDs
 * The Winter Travel Guide (ENG/DEU/FR)
 * What is the EVSE ID?
 * 

Station Specific Information
 * IONITY Overbroek (NL) - height limit
 * IONITY Agira (IT) - site access during night
 * IONITY Saint-Witz (FR) - access to the site
 * IONITY Brenner (IT) - height limit
 * 

IONITY GmbH / Imprint / Data Privacy / Hotline Telephone Numbers / Email Contact
Copyright © 2023 IONITY GmbH • Powered by Scroll Viewport and Atlassian
Confluence



COOKIE NOTICE

Please learn more about our cookie policy:
Privacy Statement

OK Don't track me.