www.gladly.com Open in urlscan Pro
35.185.35.166  Public Scan

Form analysis
0 forms found in the DOM

Text Content

X


Save the Date for Gladly Connect Live 2024 — Your CX Oasis Awaits
Register Today
Gladly
 * Why Gladly
   
   
   TRANSFORM YOUR CUSTOMER SERVICE WITH GLADLY
   
   How we help
   
   Why Gladly
   
   Drive Revenue
   
   Enhance Efficiency
   
   Decrease Costs
   
   Compare Gladly
   
   Zendesk
   
   Salesforce
   
   Genesys
   
   Gorgias
   
   Kustomer
   
   What makes us unique
   
   It starts with people
   
   Help customers help themselves
   
   Turn agents into heroes
   
   Unified in a single conversation
   
   Making Customer Service Your Business — A CX Leader’s Guide
   
   Explore our guide for tools and strategies to create a more service-driven
   support center
   
   Download Now →
 * Product
   
   
   THE ONLY ALL-IN-ONE CUSTOMER SERVICE PLATFORM
   
   PRODUCT OVERVIEW
   
   Product Tour
   
   Pricing
   
   Request a Demo
   
   Customers at the Center
   
   People Match®
   
   Payments
   
   All Channels Built-in
   
   Voice
   
   Email
   
   SMS
   
   Live Chat
   
   Social Media
   
   Personalized Self-service
   
   Powered by AI
   
   Gladly Sidekick
   
   Self-service Threads
   
   IVR
   
   Insights
   
   Liveboards
   
   Insight Builder
   
   Support Hero Experience
   
   Powered by AI
   
   Customer Profile
   
   Conversation Timeline
   
   Answers
   
   Task Management

 * Integrations
   
   A-Z Directory
   
   Featured Integrations
   
   Shopify
   
   Medallia Agent Connect
   
   Klaviyo
   
   Most Popular
   
   Agyle Time
   
   Big Commerce
   
   Magento

 * Customers
   
   
   TRUSTED BY THE WORLD’S MOST LOVED BRANDS
   
   Featured Customers
   
   Deckers
   
   Tory Burch
   
   Breeze
   
   Ulta
   
   All Customer Success Stories
   
   Radically Personal Podcast
   
   Episodes
   
   Radically Personal and Farmgirl Flowers
   
   Farmgirl Flowers CEO talks Customer Service and Loyalty
   
   Listen Now →
 * Pricing
 * Resources
   
   
   STAY UP-TO-DATE WITH THE LATEST FROM GLADLY
   
   Learn
   
   Blog
   
   Library
   
   Webinars
   
   Free CX Tools
   
   Customer Experience
   
   Connect
   
   Events
   
   Gladly Connect Live
   
   Grow
   
   Learning
   
   Community
   
   Help Docs
   
   Mentorship
   
   CX Hero Resources
   
   Are your agents satisfied?
   
   Take this assessment to evaluate your agent experience.
   
   Start Now →
 * 
 * Get Started


TRANSFORM YOUR CUSTOMER SERVICE WITH GLADLY

Our #1-rated AI-powered customer service software saves costs, boosts revenue,
and empowers agents to drive customer loyalty through exceptional service.

GET A DEMO Learn More




GLADLY PRODUCTS

With our complete customer service solution, agents become brand heroes and
customers become loyal.

SEE PRICING


 * GLADLY HERO
   
   Our ticket-free, people-centered platform for delivering personalized
   agent-assisted customer service.


 * GLADLY HERO AI
   
   Our suite of AI-powered tools that boost agent productivity, including Hero
   AI Authoring, Hero AI Summaries, Hero AI Replies, and more.


 * GLADLY SIDEKICK
   
   Our AI and automation platform that enables personalized self-service,
   designed to work hand-in-hand with Gladly Hero.




DO MORE WITH GLADLY

Discover how we make your customer service stand out.


PUT PEOPLE
AT THE CENTER

Because all communication is tied to a customer — not a case or ticket number —
every conversation starts with a real-time understanding of who the customer is.


HELP CUSTOMERS
HELP THEMSELVES

Customers receive concierge assistance around the clock with personalized
self-service powered by AI and guided by your company’s brand policies and
processes.


TURN AGENTS INTO
BRAND HEROES

Radically simple UI and powerful AI capabilities free agents from menial tasks,
boosting productivity and enabling deep customer relationships that create
lifelong loyalty.


UNIFY EVERY
CUSTOMER CONVERSATION

From voice to email to SMS to self-service, every customer contact — regardless
of channel — is unified in a single conversation view, so work is centralized
and silos disappear.


SUPPORTING YOUR GROWTH AT EVERY STEP

We’re here to partner with you and help you achieve your biggest CX goals.


01 ONBOARD WITH EASE

Starting any journey can be daunting — but not with Gladly. Our support team
will have you up and running fast.


02 MEASURE YOUR PROGRESS

Keeping track of progress is essential for growth — our advanced analytics and
performance tools give you real-time insights to make data-driven decisions.


03 ENJOY THE SUCCESS

Reaching your CX goals is a reason to celebrate, but our partnership doesn’t end
there. We’ll continue to innovate and fine-tune so your organization is
future-proof.




GLADLY MAKES A LOT OF ‘CENTS’

Our complete customer service solution is proven to save time and money for our
customers.


REDUCE TECH COSTS

Consolidate multiple software platforms into our single, cost-effective platform
with all channels — Voice, SMS, Chat, Email, Self-Service, Knowledge-Base, and
more — natively built-in.




REDUCE INBOUND VOLUME

Eliminate duplicate tickets, optimize channel mix, and enable efficient,
conclusive customer self-service experiences with our ticket-free, AI-powered
solutions.




IMPROVE AGENT EFFICIENCY

Reduce average handle time and save on labor costs with powerful and easy-to-use
AI tools designed to supercharge agent productivity and aid team collaboration.




IMPROVE HERO HAPPINESS

Empower your agents and deepen their engagement with our intuitive platform
design and suite of helpful tools, leading to higher employee retention,
improved efficiency, and quick onboarding.




DRIVE REVENUE GROWTH

Boost customer retention, drive sustained loyalty through memberships and higher
subscription tiers, and identify valuable cross-sell and upsell opportunities.




BUILT TO WORK THE WAY YOU DO

Gladly integrates with leading ecommerce platforms and apps to maximize your
customer service software experience and help your team achieve more.
See Our Integrations




DON’T JUST TAKE IT FROM US

See what visionary CX leaders from the world's best brands are saying.
See Customer Stories


WE WANT TO BUILD A LOYAL RELATIONSHIP WITH A CONVERSATION THAT GOES OVER YEARS
AND MONTHS. IT SHOULDN'T FEEL LIKE A TRANSACTION. THAT'S WHY WE CHOSE GLADLY.

Jim Gallagher
VP Customer Care, Nordstrom




WITH GLADLY, OUR AGENTS ARE HELPING CUSTOMERS ACROSS CHANNELS FROM A SINGLE VIEW
THAT MAKES THEIR WORK EASIER.

Kate Showalter
Vice President, Customer Care, Crate & Barrel




ONBOARDING NEW AGENTS IS A LOT QUICKER. IT USED TO TAKE WEEKS WITH OUR PREVIOUS
PLATFORMS—NOW IT TAKES JUST DAYS, AND MOST OF THAT TIME IS REALLY SPENT TRAINING
THEM ON INTERNAL PROCESSES, NOT ON HOW TO USE GLADLY.

Ruth Jones
Customer Care Manager, JOANN




GLADLY HAS BEEN A GAME CHANGER, NOT JUST FOR OUR CUSTOMERS BUT OUR AGENTS TOO.

Bryan Riter
Director of Customer Care, Deckers




GLADLY HAS BEEN A STELLAR COLLABORATION PARTNER AND THEIR DEDICATION TO OUR
CHUBBIES' SUCCESS HAS HELPED OUR CUSTOMER EXPERIENCE BECOME SO MUCH MORE ROUNDED
THAN IT HAS BEEN IN THE PAST.

Rachel Black
Customer Experience Manager, Chubbies





READY TO UNLOCK THE POWER OF CUSTOMER SERVICE?

See Gladly in action to learn how we can transform your experience and drive
loyalty at scale.

Get a demo


ENTERPRISE GRADE SECURITY. SOC 2®

Opt for Gladly, the leading customer service platform designed for scalability.







Product
 * Product Overview
 * Product Tour
 * Pricing
 * Request Demo

Support
 * System Status
   
 * FAQs
 * API Reference
 * Implementation Guides

Resources
 * Library
 * Blog
 * Webinars
 * Free CX Tools
 * Events
 * Gladly Connect Live
 * Gladly Connect Community

 * About Gladly
 * Careers
 * Contact

 * 
 * 
 * 

© 2023 Gladly Software, Inc. All Rights Reserved.
 * Terms of Service
 * Privacy Policy
 * Acceptable Use Policy
 * Security Agreement
 * Compliance

Gladly.com uses cookies to improve your experience. For more information, please
review our Privacy Policy. ACCEPT REJECT
Privacy & Cookies Policy
Close

PRIVACY OVERVIEW

This website uses cookies to improve your experience while you navigate through
the website. Out of these cookies, the cookies that are categorized as necessary
are stored on your browser as they are essential for the working of basic
functionalities...
Necessary
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly.
These cookies ensure basic functionalities and security features of the website,
anonymously.

CookieDurationDescription_biz_flagsA1 yearA Cloudflare cookie set to record
users’ settings as well as for authentication and analytics._biz_pendingA1 yearA
Cloudflare cookie set to record users’ settings as well as for authentication
and analytics._biz_sid30 minutesThis cookie is set by Bizible, to store the
user's session id._lfa2 yearsThis cookie is set by the provider Leadfeeder to
identify the IP address of devices visiting the website, in order to retarget
multiple users routing from the same IP address.ARRAffinitysessionARRAffinity
cookie is set by Azure app service, and allows the service to choose the right
instance established by a user to deliver subsequent requests made by that
user.ARRAffinitySameSitesessionThis cookie is set by Windows Azure cloud, and is
used for load balancing to make sure the visitor page requests are routed to the
same server in any browsing session.AWSALBCORS7 daysAmazon Web Services set this
cookie for load balancing.AWSELBsessionAssociated with Amazon Web Services and
created by Elastic Load Balancing, AWSELB cookie is used to manage sticky
sessions across production servers.BIGipServer*sessionMarketo sets this cookie
to collect information about the user's online activity and build a profile
about their interests to provide advertisements relevant to the
user.cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent
plugin, this cookie records the user consent for the cookies in the
"Advertisement" category.cookielawinfo-checkbox-analytics1 yearSet by the GDPR
Cookie Consent plugin, this cookie records the user consent for the cookies in
the "Analytics" category.cookielawinfo-checkbox-functional1 yearThe GDPR Cookie
Consent plugin sets the cookie to record the user consent for the cookies in the
category "Functional".cookielawinfo-checkbox-necessary1 yearSet by the GDPR
Cookie Consent plugin, this cookie records the user consent for the cookies in
the "Necessary" category.cookielawinfo-checkbox-others1 yearSet by the GDPR
Cookie Consent plugin, this cookie stores user consent for cookies in the
category "Others".cookielawinfo-checkbox-performance1 yearSet by the GDPR Cookie
Consent plugin, this cookie stores the user consent for cookies in the category
"Performance".CookieLawInfoConsent1 yearCookieYes sets this cookie to record the
default button state of the corresponding category and the status of CCPA. It
works only in coordination with the primary cookie.JSESSIONIDsessionThe
JSESSIONID cookie is used by New Relic to store a session identifier so that New
Relic can monitor session counts for an application.viewed_cookie_policy1
yearThe cookie is set by the GDPR Cookie Consent plugin to store whether or not
the user has consented to the use of cookies. It does not store any personal
data.

Others
others
Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.

CookieDurationDescription__debugmode__sessionNo description_an_uid7 daysNo
description available._clck1 yearNo description_clsk1 dayNo
description_g2_session_idsessionDescription is currently not
available._gaexp_rcpastNo description available._lfa_test_cookie_storedpastNo
description_sp_id.e9822 yearsNo description_sp_ses.e98230 minutesNo
description6suuid2 yearsNo description available.adEdition1 dayNo description
available.adops_master_kvsneverNo description available.akaas_TODAY10 daysNo
description available.AnalyticsSyncHistory1 monthNo
descriptionBIGipServerab46web-nginx-app_httpssessionNo descriptioncf_clearance1
yearDescription is currently not available.cto_bundle1 year 24 daysNo
description available.cto_writeable1 hourNo descriptiondebugneverNo description
available.deviceToken7978 yearsNo descriptiondpi_test1 dayNo
descriptiondpi_utmOrigVals1 monthNo
descriptionevents_distinct_idsessionDescription is currently not
available.geoEdition1 dayNo description
available.glady_viewed_demo_popupsessionNo descriptionglady_viewed_notification1
year 4 months 13 daysNo descriptionli_gc2 yearsNo descriptionm2 yearsNo
description available.muc_ads2 yearsNo descriptionnbcnews_geolocationsessionNo
descriptionnext-i18next1 yearNo description available.SMsessionNo description
available.visitorId1 yearNo description

Advertisement
advertisement
Advertisement cookies are used to provide visitors with relevant ads and
marketing campaigns. These cookies track visitors across websites and collect
information to provide customized ads.

CookieDurationDescription_fbp3 monthsThis cookie is set by Facebook to display
advertisements when either on Facebook or on a digital platform powered by
Facebook advertising, after visiting the website._mkto_trk2 yearsThis cookie,
provided by Marketo, has information (such as a unique user ID) that is used to
track the user's site usage. The cookies set by Marketo are readable only by
Marketo._opt_expidpastSet by Google Analytics, this cookie is created when
running a redirect experiment. It stores the experiment ID, the variant ID and
the referrer to the page that is being redirected.ANONCHK10 minutesThe ANONCHK
cookie, set by Bing, is used to store a user's session ID and also verify the
clicks from ads on the Bing search engine. The cookie helps in reporting and
personalization as well.fr3 monthsFacebook sets this cookie to show relevant
advertisements to users by tracking user behaviour across the web, on sites that
have Facebook pixel or Facebook social plugin.IDE1 year 24 daysGoogle
DoubleClick IDE cookies are used to store information about how the user uses
the website to present them with relevant ads and according to the user
profile.IMRID1 year 24 daysThe domain of this cookie is owned by Nielsen. The
cookie is used for storing the start and end of the user session for nielsen
statistics. It helps in consumer profiling for online advertising.li_sugr3
monthsLinkedIn sets this cookie to collect user behaviour data to optimise the
website and make advertisements on the website more relevant.loc1 year 1
monthAddThis sets this geolocation cookie to help understand the location of
users who share the information.MUID1 year 24 daysBing sets this cookie to
recognize unique web browsers visiting Microsoft sites. This cookie is used for
advertising, site analytics, and other operations.personalization_id2
yearsTwitter sets this cookie to integrate and share features for social media
and also store information about how the user uses the website, for tracking and
targeting.sp1 yearThis cookie is set by the host c.jabmo.app. This cookie is
used to serve the content based on user interest and improve content
creation.TDID1 yearTDID cookie is set by Cloudflare service to store a unique ID
that identifies a returning user's device which is then used for targeted
advertising.test_cookie15 minutesThe test_cookie is set by doubleclick.net and
is used to determine if the user's browser supports cookies.VISITOR_INFO1_LIVE5
months 27 daysA cookie set by YouTube to measure bandwidth that determines
whether the user gets the new or old player interface.YSCsessionYSC cookie is
set by Youtube and is used to track the views of embedded videos on Youtube
pages.yt-remote-connected-devicesneverYouTube sets this cookie to store the
video preferences of the user using embedded YouTube
video.yt-remote-device-idneverYouTube sets this cookie to store the video
preferences of the user using embedded YouTube video.

Analytics
analytics
Analytical cookies are used to understand how visitors interact with the
website. These cookies help provide information on metrics the number of
visitors, bounce rate, traffic source, etc.

CookieDurationDescription_BUID1 yearThis cookie, set by Bizible, is a universal
user id to identify the same user across multiple clients’ domains._ga2 yearsThe
_ga cookie, installed by Google Analytics, calculates visitor, session and
campaign data and also keeps track of site usage for the site's analytics
report. The cookie stores information anonymously and assigns a randomly
generated number to recognize unique visitors._ga_*1 year 1 month 4 daysGoogle
Analytics sets this cookie to store and count page
views._gat_gtag_UA_57791012_11 minuteSet by Google to distinguish users._gcl_au3
monthsProvided by Google Tag Manager to experiment advertisement efficiency of
websites using their services._gd_session4 hoursThis cookie is used for
collecting information on users visit to the website. It collects data such as
total number of visits, average time spent on the website and the pages
loaded._gd_svisitor2 yearsThis cookie is set by the Google Analytics. This
cookie is used for tracking the signup commissions via affiliate
program._gd_visitor2 yearsThis cookie is used for collecting information on the
users visit such as number of visits, average time spent on the website and the
pages loaded for displaying targeted ads._gid1 dayInstalled by Google Analytics,
_gid cookie stores information on how visitors use a website, while also
creating an analytics report of the website's performance. Some of the data that
are collected include the number of visitors, their source, and the pages they
visit anonymously._parsely_session30 minutesThis cookie is used to track the
behavior of a user within the current session._sp_id.*1 year 1 month 4
daysSnowplow sets this cookie to store user information that is created when a
user first visits a site and is updated on subsequent visits._sp_ses.*30
minutesSnowplow sets this cookie to store user information that is created when
a user first visits a site and is updated on subsequent visits._vwo_uuid_v21
yearThis cookie is set by Visual Website Optimiser and calculates unique traffic
on a website.ajs_anonymous_idneverThis cookie is set by Segment to count the
number of people who visit a certain site by tracking if they have visited
before.ajs_group_idneverThis cookie is set by Segment to track visitor usage and
events within the website.ajs_user_idneverThis cookie is set by Segment to help
track visitor usage, events, target marketing, and also measure application
performance and stability.at-randneverAddThis sets this cookie to track page
visits, sources of traffic and share counts.browser_id5 yearsThis cookie is used
for identifying the visitor browser on re-visit to the website.CONSENT2
yearsYouTube sets this cookie via embedded youtube-videos and registers
anonymous statistical data.SSCVER1 year 24 daysThe domain of this cookie is
owned by Nielsen. The cookie is used for online advertising by creating user
profile based on their preferences.UID2 yearsScorecard Research sets this cookie
for browser behaviour research.uvc1 year 1 monthSet by addthis.com to determine
the usage of addthis.com service.vuid2 yearsVimeo installs this cookie to
collect tracking information by setting a unique ID to embed videos to the
website.

Functional
functional
Functional cookies help to perform certain functionalities like sharing the
content of the website on social media platforms, collect feedbacks, and other
third-party features.

CookieDurationDescription__cf_bm30 minutesThis cookie, set by Cloudflare, is
used to support Cloudflare Bot Management._alid_sessionThis cookie is set by the
provider mielevod-vh.akamaihd.net. This cookie is used for making the live
streaming of video content more efficient._biz_nA1 yearThis cookie, set by
Bizible, is a sequence number that Bizible includes for all requests, for
internal diagnostics purposes._biz_uid1 yearThis cookie is set by Bizible, to
store user id on the current domain._vis_opt_test_cookiesessionVisual Website
Optimizer creates this cookie to determine whether or not cookies are enabled on
the user's browser.bcookie2 yearsLinkedIn sets this cookie from LinkedIn share
buttons and ad tags to recognize browser ID.bscookie2 yearsLinkedIn sets this
cookie to store performed actions on the website.langsessionLinkedIn sets this
cookie to remember a user's language setting.languagesessionThis cookie is used
to store the language preference of the user.lidc1 dayLinkedIn sets the lidc
cookie to facilitate data center selection.PBSECURESUSIDsessionThis cookie is
set by the provider Podbean. This is a session cookie used to verify that the
users are on secure sessions. It helps iin implementing audio files on the
website.UserMatchHistory1 monthLinkedIn sets this cookie for LinkedIn Ads ID
syncing.

Performance
performance
Performance cookies are used to understand and analyze the key performance
indexes of the website which helps in delivering a better user experience for
the visitors.

CookieDurationDescription_gaexp1 month 11 days 4 hours 16 minutesGoogle
Analytics installs this cookie to determine a user's inclusion in an experiment
and the expiry of experiments a user has been included in._uetsid1 dayBing Ads
sets this cookie to engage with a user that has previously visited the
website._uetvid1 year 24 daysBing Ads sets this cookie to engage with a user
that has previously visited the website._vwo_ds3 monthsThis cookie stores
persistent user-level data for VWO Insights._vwo_sn30 minutesThis cookie stores
session-level information._vwo_uuid1 year 1 month 4 daysVisual Website Optimizer
sets this cookie to generate a unique id for every visitor and for its report
segmentation feature. The cookie also allows to view data in a more refined
manner.AWSALB7 daysAWSALB is an application load balancer cookie set by Amazon
Web Services to map the session to the target.AWSELBCORS5 minutesThis cookie is
used by Elastic Load Balancing from Amazon Web Services to effectively balance
load on the servers.SRM_B1 year 24 daysUsed by Microsoft Advertising as a unique
ID for visitors.

Save & Accept
Powered by


Let's chat
load font